Good day, everyone. My name is Todd, and I will be your conference operator today. I would like to welcome you to the First Advantage Second Quarter 2023 Earnings Conference Call and Webcast. Hosting the call today from First Advantage is Stephanie Gorman, Vice President of Investor Relations. At this time, all participants have been place in listen-only mode to prevent any background noise. After the speakers’ remarks, there will be a question and answer session. [Operator Instructions] Please note, today’s event is being recorded. It is now my pleasure to turn the call over to Stephanie Gorman. You may begin.

Thank you, Todd. Good morning, everyone and welcome to First Advantage’s second quarter 2023 earnings conference call. In the Investors section of our website, you will find the earnings press release and slide presentation to accompany today’s discussion. This webcast is being recorded and will be available for replay on our Investor Relations website. Before we begin our prepared remarks, I would like to remind everyone that our discussion today will include forward-looking statements. Such forward-looking statements are not guarantees of future performance. Actual results may differ materially from those expressed or implied in the forward-looking statements due to a variety of factors. These factors are discussed in more detail in our filings with the SEC, including our 2022 Form 10-K and our Form 10-Q for the second quarter 2023 to be filed with the SEC. Such factors may be updated from time to time in our periodic filings with the SEC, and we do not undertake any obligation to update forward-looking statements. Throughout this conference call, we will also present and discuss non-GAAP financial measures. Reconciliations of our non-GAAP financial measures to the most directly comparable GAAP financial measures to the extent available without unreasonable efforts appear in today’s earnings press release and presentation, which are available on our Investor Relations website. I’m joined on our call today by Scott Staples, our Chief Executive Officer; and David Gamsey, our Chief Financial Officer. After our prepared remarks, we will take your questions. I will now hand the call over to Scott.

Thank you, Stephanie and good morning, everyone. Thank you for joining our second quarter 2023 earnings conference call. There are several highlights and updates that I’m looking forward to sharing with you today. To start, we are very proud of our second quarter performance. Both revenue and adjusted EBITDA results were in line with the expectations we communicated during our first quarter earnings call, with our industry-leading adjusted EBITDA margin exceeding 30%. We achieved these impressive results despite the challenging macro environment, particularly within our international operations. We have once again demonstrated the financial discipline that we have built into the business and our ability to match expenditures with fluctuating volumes, while maintaining impressive margins. In the second quarter, we again generated strong cash flow from operations. This, along with our current cash position enables us to continue to selectively reinvest in our business, pursue acquisitions, buy back shares and consider other uses of capital that maximize shareholder value. As a result of our current cash position, sustainable and stable operating cash flow and commitment to a balanced capital allocation strategy, today, we are pleased to announce that our Board has declared a one-time special dividend of $1.50 per share, which represents a greater than 10% return of capital to our shareholders. This is in addition to our ongoing share buyback efforts. Even after taking the one-time special dividend into consideration, we are still able to maintain a strong balance sheet and modest net leverage position of approximately 1.6 times on a pro forma basis. Additionally, we will still have ample cash and liquidity, which will continue to give us flexibility to invest in our business. We pride ourselves in providing a compelling value proposition to our customers. I am proud of our team’s ongoing dedication as we all continue…

Thank you, Scott and good morning, everyone. Turning to Slide 7. Our second quarter revenues were $185.3 million, a decrease of 8% from the prior year or on a constant currency basis, $186.4 million, a decrease of 7.5% from the prior year. As a reminder, these results are against strong double-digit revenue growth of 15% in the prior year quarter. Revenue grew sequentially and in line with our expectations for the quarter. In our Americas segment, revenues of $163 million were down just 4.6% from prior year, as our customers continue to hire, although at a slightly lower rate than in Q2 of last year. Our Americas segment held up relatively well, given overall market conditions, which is attributable to our broad-based, resilient enterprise customers. In total, our Americas segment represented 87% of consolidated revenues in the quarter. In our International segment, revenues of $24 million were down 27% from Q2 2022. On a constant currency basis, revenues were $25 million or down 24% year-over-year. The decrease was due primarily to weakness in India, given the region’s exposure to BPO and IT services-related businesses and in APAC, given the tepid recovery in China and other regional market dynamics. Our European operations, while still down on a comparative basis have proven more resilient in the face of macro headwinds with the new digital identity products contributing to their results. In total, international represented 13% of consolidated revenues in the quarter. In the second quarter, the year-over-year revenue decline from existing customers was $25.6 million, net of upsell/cross-sell, which contributed $7.1 million or 3.5% to our revenues. We are anticipating an increase in upsell/cross-sell in the second half of the year based on our current pipeline. We continue to see strong customer retention coming in at approximately 97% for the second quarter.…

Thank you, David. I would like to conclude our prepared remarks today by reiterating our areas of strategic focus and priorities to drive long-term profitable growth. We are a global leader in a large market with significant growth potential, and I am confident in our team’s ability to execute, capture more of this market. While there are some near-term obstacles, we remain focused on our long-term growth opportunities and our continued strong cash flow, which allows us to invest and create value for our shareholders. We continue to focus on accelerating organic growth with investments in our products and solutions, including investments in Machine Learning and AI. We will continue to drive purposeful growth with acquisitions that expand our vertical capabilities, geographical footprint and innovative solutions when available. We also continue to focus on our verticalized go-to-market strategy and leverage our flexible cost structure to enhance margins. And finally, everything we do centers around our corporate culture and values. Sustainability is fundamental to how we operate, and this is not only the right thing to maximize value for our business, but for all of our stakeholders, including customers, employees, partners, communities and shareholders. Thank you very much for your time and your ongoing support. At this time, we’ll ask the operator to open the call for your questions.

Thank you. We will now begin the question-and-answer session. [Operator Instructions] Thank you. We’ll take our first question from Shlomo Rosenbaum with Stifel. Please go ahead. Your line is open.

Hi. Thank you for taking my questions. You’re talking about the strength in the pipeline in new logo activity and it’s supposed to show up a lot in the second half of the year. We’re hearing that similarly with some of the competitors as well. And I was wondering what’s driving this? I mean, we’re having kind of a tepid existing volume levels. And are you seeing clients that are looking for more vendor consolidation? Like what’s driving the pipeline, the strength in the RFPs?

Yeah. Shlomo, great question. And it’s correct. We are seeing historic highs in our total pipeline and in our late-stage pipeline. So obviously, those are very encouraging signs. And we also – I think your theory is correct. And it’s probably two areas. One is, we are seeing the procurement-led deals, which are looking for vendor consolidation, optimized pricing, et cetera. So that’s obviously good for all three of the big guys. But we’re also seeing a lot of deals just driven by the need for more automation and better applicant experience and better technology. And I think that is really just the maturity of the space, and that’s also obviously good for us and all three of the public companies. So I think your theory is spot on, but I would add in the second piece of it where people are really looking for a better tech experience.

Great, thanks. If I could just squeeze in one other one. Sterling announced an exclusive agreement with Yoti for some ID services. I know you guys also have like the Yoti relationship. Is there anything there? Can you talk about what you do with Yoti? And do you feel like you’re going to be printed all by their exclusive arrangement?

No, I don’t believe their arrangement is exclusive, by the way, and Yoti would tell you that. So if you talk to Yoti directly, they would say that. We were actually the first background screener to sign up with Yoti and others have followed. I think Yoti is an amazing tech and it’s primarily for the UK market. So this would be the digital identity services within the UK, and it is a great tech engine that we have built into our workflow and our tech experience. But Yoti is an open technology that they obviously have to approve it, but other background screeners are also partners at Yoti. This is not an exclusive arrangement, but this is a great opportunity for the entire space for company background screeners with good tech to provide digital identity to the UK market. And then, ultimately, that should expand to Europe and other countries as well.

Okay, thank you.

Thank you. We’ll take our next question from David Togut with Evercore ISI.

Thank you. Good morning. Just bridging to Shlomo’s question, can you talk a bit about sales pipelines? Are you seeing – not just the pipeline, but closing times? Are you seeing any change in sales cycles versus prior quarters?

Sales cycles seem to be about the same. As we mentioned, clearly, more deals in the pipeline, sales cycles typically run about six months in this space, and there hasn’t been too much change to that. What we are seeing, which is very encouraging is the post-close integration and onboarding cycles have dramatically decreased. So, once – that means, once you get the contract in place, we’re finding our customers are going live much faster than they had in the past. And there’s probably a financial reason for them to do that. If the deal is saving them money, it’s been their best interest to get it up and running as fast as possible and start saving that money. So that’s the only place that we’ve seen cycle times improve, but sales cycle times themselves are relatively unchanged.

Appreciate that. Just as a quick follow-up. Given your extensive experience with offshoring prior to leading First Advantage, do you see additional opportunities to offshore some of your own headcount?

Yeah, absolutely. And we continue to do that. So as you know, most of our initial offshoring strategies focused around India. But we have branched out. We announced a few quarters back, I think maybe Q4 of last year, opening up a tech center in Poland. We’ve had a great experience with our tech center in Poland. So not only getting cost savings, but we’re getting access to incredible talent. And in – and not only are we using Poland for tech, but we’re also using it for customer care and some operations. And as you may remember, we acquired a company in Latin America called MultiLatin and MultiLatin has been extremely helpful in helping us come up with strategies around what jobs and what roles can be based in Mexico and other components of LatAm. So our outsourcing strategy has really become sort of a right-shoring strategy where we’re finding – replacing roles where they make sense, both from a customer standpoint and from a company standpoint, and that has expanded than our footprint outside of India to the places I mentioned, and we’re considering other areas as well. We do – we’re expanding our footprint in the Philippines, for example, for – primarily for our APAC customers. So, I think between India, Philippines, Mexico and Poland we’re coming up with a very comprehensive right-shoring strategy.

Understood. Thank you.

Thank you. We’ll take our next question from Ashish Sabadra with RBC Capital Markets.

Hi, good morning. This is actually David Paige on for Ashish. I was wondering if you could just provide a little bit more color on how you’re sustaining the 30% plus EBITDA margin, given some of the macro headwinds and maybe a little bit of lower year-over-year sales growth? And to the extent, if AI is playing a role in that, I know it’s early days for AI, but maybe some of the cost savings benefits from AI investments. Thank you.

Well, as you know, we invested early and heavily into technology and automation. We continue to do so. We also have a very variable cost structure, particularly from an operational perspective. We can run 5 days, 6 days, 7 days. We can run multiple shifts. We manage a lot of volume through over time. And we are very disciplined about matching headcount with volume. And so, that’s number one. Number two, in today’s macroeconomic environment, we are continuing to look at costs. We’ve been able to reduce some costs relative to software licenses, insurance costs. We’ve taken out select on SG&A headcount costs. So we’re committed to maintaining a 30% plus EBITDA margin. We’ve proven that now time and time again over the past three years, and we’re very confident that we can continue that.

And let me give a little more color. I mentioned in my prepared remarks, the AI that we use in our customer care centers and operations. Just to give you an example of that and how it helped us maintain the 30% is, we’ve launched a new program within our customer care called Click, Chat, Call. So, Click, Chat, Call is our strategy in customer care, where as you can see from the order in which I gave them, Call is the last option. So we are giving AI-driven tools to our customers and their applicant on how to leverage Click and Chat through AI tools instead of Call. This has been received so well by our customers and applicants. Our customer satisfaction scores are great through this launch of this strategic change in customer care. And it has, again, not only driven higher CSAT scores, but it’s allowed us to do more with less people and hence, reducing headcount in our customer care centers. And that’s helped us with the 30% as well. So we get a best of both worlds there with leveraging AI tools and saving money.

Thank you. We’ll go to our next question from Andrew Steinerman with JPMorgan.

Hi, it’s Andrew. Could you just talk about cross-sell/upsell again? I think the percentage in the quarter was about 3%. And I think you said that you expect second half in that cross-sell/upsell revenue contribution to get better. Could you just discuss your confidence in that dynamic?

So, Andrew, just to give you the numbers. It was 3.5%. It was $7.1 million in Q2. We have some upsell/cross-sell in our pipeline that got deferred by a quarter or two. But it’s from the major existing customer, obviously and they have plans to move forward with it. It just got pushed back a quarter.

Okay. Thank you.

Thank you. We’ll take our next question from Stephanie Moore with Jefferies.

Hi, good morning. Thank you. I wanted to touch on your new business wins that you saw in the quarter, continue to see nice growth there. Can you talk a little bit about the competitive landscape and where you think you’re seeing the majority of those new wins? Thank you.

So it’s interesting. We’ve been actually tracking this data for a while now. And I think I’ve reported this on prior calls, we’re getting the enterprise wins pretty evenly across what we call as the three competitive buckets, one being the large public peers, two being midsized and three being the mom-and-pops. It’s really a pretty equal percentage across all three buckets when you look at sort of number of units. And that we feel is a very healthy sign, because as you know, this is still a very fragmented market. It’s a $13 billion TAM with still lots of players. So, the fact that we’re taking in equally across all three buckets is a trend that we want to see continue and it’s been happening that way for a good year or so. We are seeing it like also fairly evenly across verticals. We – there’s nothing that really stands out as a lot of wins coming from a vertical or two verticals. They’re still pretty evenly across verticals, although we continue to have real good success in transportation and retail and E-Commerce, which are two real strong verticals for us. But, nothing really different about any of those trends other than what I – what we mentioned to Shlomo’s question, which is, we are seeing more procurement-led deals with vendor consolidations. So we do expect the new logo pipeline to continue to remain strong.

Great, thank you so much.

Thank you. We’ll take our next question from Manav Patnaik with Barclays.

This is Ronan Kennedy on for Manav. Thank you for taking my questions. We – you referenced to the historic highs in total pipeline, and I think the responses to the previous questions on new bids, cross and upsell, coupled with guiding to the low end of the range, the comment that the initially anticipated improvement in 2H doesn’t appear to be materializing. Can I confirm that this implies further deceleration for what has been referred to as the wildcard of peer-based growth? And what are the drivers, whether it’s regions, specific verticals or – because it sounds like the macro seems to be consistent with your expectations?

So, Ronan, what that implies is base growth will remain negative in the second half of the year. We do believe that, but base growth was also slightly negative in the second half of 2022. So you now have a negative and a negative. Sequentially, we are seeing quarter-over-quarter growth and seeing improvement, but we are being dragged down right now by our international operations, and we need India and APAC to bounce back. But we feel good about the US, and we think base growth will be improving, while still being negative.

Okay, thank you. And then can I just reconfirm the rationale around the special dividend. I know you said the expectation is for capital allocation to remain balanced and consistent. But are there any implications for – this is the type of thing that can happen in such a dynamic or obviously a function of share price with regards to the buyback, how – if there’s any implications for long-term capital allocation? And then also on M&A, just if you can comment on the pipeline and what you’re seeing from a valuation standpoint.

Well first from a special –

David? –

Yeah, from a special dividend perspective, we just had a lot of cash sitting on our balance sheet and very low leverage. This special dividend isn’t going to preclude us from doing anything else. It’s not going to preclude us from pursuing M&A opportunities. In fact, we are actively pursuing M&A opportunities, and Scott – will comment on that momentarily. But even after this dividend, our leverage is only going to be 1.6 times. We’re still going to have $183 million of cash on the balance sheet. We’re not borrowing any money to fund it. We’re still going to have the strongest balance sheet by far of any of our public peers. So we just felt it was the right thing to do. The other point was, we’re continuing to buy back shares, but we didn’t want to move this more into the share buyback program, because the float is starting to get a little difficult. We’ve already bought back 8.7 million shares. It’s becoming a little more difficult to accumulate a big position, and we didn’t want to do that to our existing investors. So we thought this was the right allocation.

Yeah. And on the M&A side, just to answer your question there. And I think we’ve been talking about this for the last couple of quarters, because we certainly started to see a change in the pipeline maybe six months back or so. So, the overall high level is that, there are certainly less deals in the pipeline, but those deals tend now – for some reason, which we can’t explain, but the deals maybe tend to be a little higher quality companies that we’re seeing now. But valuations are still high. So our M&A strategy has not changed. And we – as we mentioned in the prepared remarks, we’ve done four deals in the last two years, and they’ve all been home runs, because we stick to our strategy. And we’re looking for good strategic fits that could be growth accelerators. And as I mentioned in the prepared remarks, either enhancing our vertical story, expanding our geographical footprint or giving us a product or tech that will help us grow. We’ll continue to look for that. And we certainly are talking to companies, and we certainly are looking at things, but overall pipeline is definitely lower, but there are still some high-quality companies out there – but valuations are still a challenge.

Thank you. Appreciate it.

Thank you. [Operator Instructions] Our next question comes from Kyle Peterson with Needham.

Great. Thanks. Good morning, guys. I want to start off as kind of a piggyback on Ronan’s question on special dividend. Obviously, you guys said this business seems to generate quite a bit of cash. You guys have a strong balance sheet. Would something maybe a more recurring regular dividends, be something you guys would consider as another way to deploy capital and potentially open up the investor base a little bit down the road? Or do you think that given kind of the more volume sensitivity of the business, the special dividends or from the way to go, at least for the foreseeable future?

Well what we can tell you right now, Kyle, is, this was a one-time special dividend. We always look for ways to maximize shareholder value. What you’re asking in regard to an ongoing dividend is really a board level kind of conversation. We consider always to maximize shareholder value, but it’s nothing imminent.

Okay, understood. That’s clear. And then just a follow-up on the revision in the guidance. I know you kind of series a little bit more towards kind of the lower end I guess. Is the directional can change in the outlook? Is that mostly due to some of the softness, I know you guys called out in the Indian IT services and BPO providers. Is it mostly hiring in that arena? Or is this a little more broad-based that just makes you guys kind of direct us a little bit more towards the low end of the guide?

Well, keep in mind, we didn’t change the guidance, right? We are directing you towards the lower end. But part of the factoring in that original guidance was the fact that we could have some softness in certain areas. At the upper end of the guidance, we anticipated improvement in the second half of the year. Keep in mind, this was given back in February, right? There are a lot of uncertainties. Now they have continued to evolve. We have seen sluggishness internationally, Americas hanging in there, but we are still experiencing some base growth. So we feel pretty good that we’re still staying within our original guidance ranges even though we are pointing you towards that lower end.

All right, fair enough. Thanks, guys.

Thank you. Our next question comes from Pete Christiansen with Citigroup.

Good morning. Thanks for the question. Scott, I want you to take a little bit into the comments on BPO, IT services in India. You know that that’s based at least has been tampered a little bit by the AI team. Just curious if there’s any read through there for generative AI, perhaps taking over more and more tasks – do you see that as an input to the slower hiring growth coming from that specific vertical? Thank you.

Hey, Pete, I don’t think so yet. Obviously, that is something to keep an eye on for that space, especially the BPO space. We’re many, many, many years away from AI, writing code and things like that. But certainly, it should and could impact the BPO space just as we’ve proven with our own call center rollout. But I still think we’re way early days. And I think what’s dragging the IT services and BPO companies down is not AI, but it’s the macro. They’re still doing okay, because just think about who their customers are. They’re primarily the big MNCs from the US and Europe. And those companies are still giving work – sending work there, because that’s obviously low cost for them. But what’s really hitting them is that those companies or their customers aren’t actually – they’re delaying new projects, and they’re delaying ramp-ups. So if you talk to the IT services and BPO companies, especially out of India, a lot of them have delayed their annual hiring of freshers out of college and most have pushed them to late fall. So that’s a good indicator that their customers, the big MNCs are delaying projects and ramp-ups. But business is still pretty good for them, because existing projects aren’t being canceled, but it’s the new projects that aren’t being ramped up, and that’s where then it comes downstream to us where they’re just not bringing on as many people as they had in the past. But I think once the macro swings back, their business will swing back pretty quickly, but I would expect that to be a delay to the US macro, because the US macro has to come back first for India, IT services and BPO to come back. So there should be a quarter or so delay in that. But again, their businesses are still pretty good. It’s just the new projects that are being delayed.

I appreciate that. That’s really helpful color. So I know it’s way off, but just curious how you think strategically about your client mix and their exposure to AI in the future? And if you’re thinking about strategically altering your client mix getting up? Thank you –

I love the question. And actually, we’re feeling really good about this. Because if you think about our customer base and our go-to-market, we’re really sort of positioned for high-volume hirers and high-volume hirers primarily in the hourly worker space and things like that. And I think AI’s impact on the hourly worker, a distribution center worker, a forklift driver, a truck driver is going to be minimal. AI is certainly going to affect tech and other full-time employment sectors, which isn’t as big of a footprint for us. So we actually are in the – we’re actually in a double-down strategy on our existing strategy, because we love it, because high-volume hirers in our space with a lot of turnover, a lot of volume, and they love our automation and our speed, and that’s why we win. And I don’t think AI will have a huge impact on our customer base. Obviously, we’ve got lots of customers, so it will affect some down the road, but the majority of our go-to-market is spot on, where AI won’t have an impact.

I mean that’s super helpful. Thank you, Scott.

Thank you. At this time, we have no further questions in queue. I will now turn the call back to Scott Staples for closing comments.

Thank you, operator and thanks, everyone for your participation today. Have a great day.

This does conclude today’s call. We thank you for your participation. You may disconnect.