Nicholas Fink
Analyst · Ken Zener from KeyBanc
Yes, sure. I'll give you a couple of perspectives on that because it's actually a fascinating question as you peel the data apart.
I'll tell you with perhaps a kind of like maybe -- the exception of maybe a week or 2 in March, and I'm not even sure it was that much, we really didn't see cabinet sales let up in open channels. And so if you go back to kind of March, April on the first wave of what happened, we had dealer channel shutdown. We had a lot of designer shutdown even within retail. And so you weren't getting orders through kind of make-to-order part of the business. And as you suggest, you're probably building quite a bit of backlog, but we were seeing our in-stock cabinetry really fly off the shelves. And so that told us that notwithstanding shutdowns to shelter at home, there are some -- either some very advanced DIY-ers out there or a lot of consumers that were figuring out how to get contractors into their home safely.
And what we heard back through the channel is they were figuring it up. They were like, "Okay, you go work over there." And by the way, the trades have to be comfortable, too, and the trades are saying, "Look, I'm going to be in the kitchen for the next 7 hours. Don't come in here. This kind of part of your house is now off limits while I work." And so we really saw some continued strength, which suggests to us that people were comfortable with pros, and I think way more comfortable than a lot of people may have expected fairly early on, and they figured out how to make it work. That, however, did not change the fact that a lot of designers were shut down and a lot of dealers were shut down.
And as those started to open up, we saw that business kind of flow back into dealers, and we saw it flow back into the retailers in their make-to-order desks as they brought their designers back. And I'd agree with your sentiment there that a lot of those projects that require designers probably had an air pocket in Q2 where they just didn't get done and are probably backlogged as people now have to sort of not just coming to get the design work done, get them manufactured and through the whole supply chain, but then actually have to get people to be able to come in and solve them.
Pat, any other perspectives in there?