Hello, everyone, and thank you for joining the First Horizon First Quarter 2025 Earnings Call. My name is Lucy, and I will be coordinating your call today. [Operator Instructions]. I will now hand over to your host, Tyler Craft, Head of Investor Relations, to begin. Please go ahead.

Thank you, Lucy. Good morning. Welcome to our first quarter 2025 results conference call. Thank you for joining us. And we're especially appreciative at how nimbly everyone adjusted the conference call number as we had an unforeseen outage this morning from a carrier, and we're able to get a new number in place very quickly. So we appreciate you all making the call. Today, our Chairman, President and CEO, Bryan Jordan; and Chief Financial Officer, Hope Dmuchowski, will provide prepared remarks, after which we'll be happy to take your questions. We're also pleased to have our Chief Credit Officer, Thomas Hung here to assist with questions as well. Our remarks today will reference our earnings presentation, which is available on our website at ir.firsthorizon.com. As always, I need to remind you that we will make forward-looking statements that are subject to risks and uncertainties. Therefore, we ask you to review the factors that may cause our results to differ from our expectations on Page 2 of our presentation and in our SEC filings. Additionally, please be aware that our comments will refer to adjusted results, which exclude the impact of notable items. These are non-GAAP measures, so it's important for you to review the GAAP information in our earnings release and on Page 3 of our presentation. And last but not least, our comments reflect our current views, and you should understand that we are not obligated to update them. And with that, I'll hand it over to Bryan.

Thank you, Tyler. Good morning, everyone, and thank you for joining the call. We appreciate your continued interest in First Horizon. As we sit here today, the economic environment is being shaped by heightened macroeconomic uncertainty as the impacts of tariffs and related policies contribute to a wait-and-see mindset among many. The efforts by the Trump administration to address tariffs and trade imbalances, have created a period of near-term uncertainty. Over the coming weeks and months, we will all gain greater clarity about how these moving parts come together to impact the overall economic environment. While there is much we do not know today, we remain optimistic that we can avoid a recession. In my view, the risk of recession is likely to increase the longer current levels of market volatility and uncertainty persists. Our focus remains on safety and soundness, profitability and growth. Our disciplined approach has positioned us well, particularly given our strong Southeast footprint and diversified business model. I'm extremely pleased with the results we achieved in the first quarter as we carried forward the momentum from the end of last year. We successfully delivered solid pre-provision net revenue growth through continued margin expansion and deposit pricing discipline while consistently prioritizing our credit quality. We once again demonstrated our ability to deliver steady returns despite shifting economic expectations and market uncertainty throughout the year -- throughout the quarter. On Slide 5, we have shared a few highlights from the quarter. We delivered an adjusted EPS of $0.42 per share, which was a $0.01 decrease from the prior quarter. These results include pre-provision net revenue growth of $16 million from the fourth quarter. We achieved 9 basis points of net interest margin expansion as we continue to manage deposit rates. We also maintained our focus on efficient expense management, lowering our expenses by $20 million, excluding deferred compensation. We continue to strategically deploy excess capital through our share repurchase program, repurchasing $360 million of stock in the first quarter. Our credit performance is once again a highlight of our results with our charge-off ratio of 19 basis points remaining in line with the strong performance in 2024. We did increase our coverage ratio for potential losses, reflecting macroeconomic uncertainty, and we will continue to prioritize prudent management of our portfolio to ensure that we maintain our outstanding credit culture. With that, I'll hand the call over to Hope to run through our financial results in more detail. Hope?

Thank you, Bryan. Good morning, everyone. On Slide 6, you will find our adjusted financials and key performance metrics for the quarter. Our net interest income was up $1 million this quarter as our continued focus on deposit repricing resulted in a 38 basis point reduction to interest-bearing deposit costs, offsetting lower loan yields as well as the impact of two fewer days. Our fee income, excluding deferred compensation declined $5 million, while our expenses decreased $20 million which was driven by typical levels of fluctuation and a few specific expenses in the prior quarter. Provision expense increased by $30 million as our ACL to loans ratio increased by 2 basis points to account for an increased macroeconomic uncertainty and a probability increase of potential recession. Our CET1 ratio ended the quarter at 10.9%, reflecting the $360 million of share repurchases. On Slide 8, we will take a closer look at the factors contributing to our $1 million increase in NII and 9 basis point expansion of net interest margin. Our net interest margin expansion to 3.42% was driven by a 27 basis point decline in average total deposit costs, which more than offset a 20 basis point reduction in average loan yield. As you can see in our NII and NIM walk forward, the largest improvement came from $42 million of incremental NII driven by the reduction of deposit rates paid, which is predominantly driven by customer deposit pricing reductions, a testament to our bankers and their ability to work with clients to price deposits in the current rate environment. Our results also include $8 million of incremental NII in the first quarter as a result of the portfolio restructuring that we executed at the end of last year. On Slide 9, we provide more information about our deposit…

Thank you, Hope. Our team did a tremendous job capitalizing on the momentum that we brought into 2025. Even though the economic outlook for our country and even the world has become a lot less clear over the last three months, our teams remain focused on delivering value to our clients and continuing to make First Horizon a top tier regional bank. Our diversified business model provides us with a notable edge offering countercyclical revenue support that allows us to maintain stability during economic fluctuations. First Horizon continues to have unique levers we can pull that will allow us to remain successful in a changing environment. We remain committed to our clients. We are deeply invested in understanding their credit needs and working closely with them to navigate the current economic cycle. This partnership mentality extends across all aspects of our business. You see evidence of it in the level of deposit retention, we see amidst our successful deposit price management. You see it in our expense management. You see it in our ongoing credit performance, and you see it in our ability to generate returns. As we look forward to the future, we remain focused on achieving a 15-plus percent return on tangible common equity over the next few years. We believe this target is achievable and sustainable, and it reflects our confidence in our strategic initiatives and the resilience of our business model. Thank you to our associates for all that you do to take care of our customers, shareholders and each other. Lucy, please open it up for questions now.

[Operator Instructions] Our first question is from Michael Rose of Raymond James.

Maybe I wanted to just start on the PPNR growth outlook, just given some of the uncertainty and volatility. And specifically, if you -- on the revenue side, I think you talked about a bunch of different scenarios. Last quarter, I think you had baked in three rate cuts into kind of the baseline outlook. So just on the upper and lower end, what does it assume in terms of potential rate cuts. And then on the expense side, just to even get to the low end, it assumes a pretty big ramp over the next three quarters. I assume that's going to come with revenue as well. But just wanted to dig into the confidence in the ability to generate PPNR growth and then maybe some of the puts and takes.

Thanks for the question. We are confident in the guidance. We ran a -- as we've mentioned before, we ran a whole series of different opportunities for what could happen in 2025 coming into the year. We did land with kind of a base case or the middle of the guidance being a three rate cut with the first being in March. We didn't see that first rate cut and so that does help us on an asset-sensitive balance sheet. You also saw our ability to expand margin this quarter by 9 basis points. Both of those lead us into a strong beginning to 2025. As we think about how rate cuts could play out, more rate cuts would be negative -- more than three would be negative for our NII outlook, but we believe that we'd make it up in our FHN Financial business as well as mortgage and mortgage warehouse. In January when rates did drop, we did start to see a tick up in applications in the industry, but it did get pulled back when rates went the other way. But we do believe that our countercyclical will offset any type of economic condition that we can see at this time if there's always the unexpected opportunity that could come up that would push us off this guidance. We don't see it. We also had low loan growth baked in. And so when we gave this guidance, we said it was three rate cuts with low single-digit loan growth. We still feel confident that that's achievable, especially with our mortgage warehouse business that's going into their seasonal time of the year where it starts to pick up. We've noted in my prepared remarks, we already saw January, February was seasonally low, but March has begun to pick up and we're starting to see pickup in April as well as rates have been pretty stable now for the last year. On the expense side, as you mentioned, in order to get to the mid-range of the expense guidance, it's got to come at higher proportion of our revenue, has to come from those commission businesses. If we think about the contribution, it's about a 60% expense on those commissioned businesses when they ramp up. And so if we saw more rate cuts, we'd see more of our revenue come from fee income, which would have our expenses drift a little bit higher.

And maybe just as a follow-up, good amount of share buyback this quarter. I heard the color on kind of the nearer-term CET1 target, maybe around 11% could be a little bit lower. Can you just discuss the appetite to continue buying back at elevated levels, just given your confidence in positive PPNR growth and just given where the stock is trading up?

Michael, this is Bryan. Thank you for joining us. Yes. Look, we have said that we intend to target 11% CET1. At some point when the economic environment is appropriate, we'll bring that target down probably closer to the 10.5% area. But that's a decision that we'll make in conjunction with the Board. I don't think given the near-term uncertainty that we see with the volatility in the stock markets, one and two, really where these tariff levels are and where they're going to end up. It still feels like an 11% CET1 target is appropriate. Given that, we have been very clear that we think that our stock valuation is appropriate to buy. We bought, as we said earlier, a significant amount of stock in the first quarter is further on sale. And so we will use excess capital that we can't deploy in organic growth opportunities. We will continue to use that to repurchase shares and we are confident in our ability, as Hope said, and generate positive PPNR for the year -- and given the PPNR growth for the year, sorry. And given that, we believe that there will be opportunities for us to continue to repurchase stock over the next several quarters.

Our next question is from Jon Arfstrom of RBC Capital Markets.

Can you talk a little bit more about C&I? It's good to see that the balances were stable. But you referenced, I think, the term some pause, there was some pause. Can you just talk a little bit about what you're hearing from borrowers and maybe if that said, any impact on pipelines?

Yes. Thank you, John. I'll start, this is Bryan. And Tom probably ought to finish it up. But it is interesting today, I would tell you that in all of our conversations over the last 90 days, the uncertainty has led to not a pessimism in our borrower base, but simply, let's wait and see. Let's take a minute and understand how all of this is going to play out, what's it going to cost, what are the variable components. But there is still an inherent optimism. So as I said in my prepared comments, the longer the uncertainty persists, the more likely that it leads to something problematic, potentially even a recession. But given the inherent optimism that we see and hear from our customers and what we hear our communities, that the pipelines are still reasonably strong. And we're optimistic that once these things get settled down, that the economy can continue to do what it's been on track to do over the last really several years, which is to reach a soft landing and that we can have very strong and stable economic growth.

Jon, thanks for joining the call. I would just add, we have had and continue to have a lot of conversations with all of our customers across the entire footprint, across a lot of different industries. And I would characterize the general sentiment is being there's a pretty wide range in terms of how people are thinking about things. A lot of factors come into play, including how that specific industry is affected by potential tariff impacts, how they're responding to these actions. There's also just a wide range in terms of how long people expect the tariff impact will last. Some people believe it's more short term, some believe it's more long term. But I would say the overall impact, if I have to sum it up is really more of a temporary pause effect. If there are major investments in terms of CapEx or M&A, given just the amount of uncertainty in the economy right now, a lot of these type of projects are being paused until there's more clarity around the longer-term impact. But the general sentiment, as Bryan mentioned is actually quite -- remained quite optimistic. It's more just really waiting for the dust to settle before making major commitments.

And then Thomas, as long as you have the mic, can you talk a little bit more about the reserve increase? I know maybe it's hard to quantify. I think we all get it. But you seen any evidence of deterioration and how are you feeling about reserve levels from here if we're maybe kind of stuck in the same spot in a quarter?

Yes. No, sure. Happy to address that. As you saw in our first quarter performance, having 19 basis points of net charge-offs, I believe that is a strong performance considering the overall economy, and it's consistent with what we have delivered over the last 12 months. In terms of outlook, the reason we did increase reserves by 2 basis points is really just around the uncertainty. Given the uncertainty and the higher potential for potentially some increases in employment and decreases in GDP, we felt like the prudent move was to make sure we're adequately reserved. And I believe we very much are. If you look at our ACL relative to our last 5 years, of average annualized net charge-offs and so this is including 2020 when we were going through COVID impact, we were reserved at over 9x our average annualized charge-offs, and that's among the strongest in our peer set. So we believe we are conservatively reserved and ready for a wide range of outcomes.

Our next question is from Ebrahim Poonawala of Bank of America.

I guess maybe just first, Bryan, for you, big picture. As we think about what this bank should deliver from an ROTCE perspective, you've talked about the 15% target for, I think, the last year. Just give us a sense of the time line of when you see that happening? Is it just operating leverage? Is it a certain type of macro environment that gets us there. And structurally, do you think a bank of First Horizon's size business mix, is that the right level? Or as a shareholder, should you expect that this can do better than 15% I'd say?

Yes. Thank you, Ebrahim. Look, we've said 15-plus percent. And if you go back pre-pandemic, we were clearly doing that and more. And I think it is appropriate for a midsized regional banking organization. Part of what we've talked about is an economic environment that permits us to bring that CET1 ratio down to something less than 11%. As I've said, 10% to 10.5% is probably more appropriate. And over time, that, coupled with the strong footprint, the economic drivers that we have just in the footprint that we serve, coupled with our ability to drive more profitability out of our balance sheet, some of which we demonstrated in the first quarter gives us a high degree of confidence that we can deliver 15-plus percent returns. And we are very focused on driving a very profitable and efficient use of capital, and that's where we start our conversations, and we will continue to do that. So we're confident in that regard.

And maybe Bryan or Hope, just tell us about how you're thinking about the mortgage warehouse business. It feels like mortgage rates are not budging lower. You've added a lot of -- sort of client commitments over the last, I guess, year or two in that business. Give a sense of what's going on and absent a big drop off in rates, like how you're thinking about the size, how the business is structured and what drives growth there in the absence of a big move lower in interest rates?

Yes, I'll start. This is a business that we like, a tremendous amount. It is a very efficient business for us. It does have some cyclicality and the fourth and first quarters tend to be cyclically the lowest more through an environment where the business is driven by purchase money origination versus refinance, which the current market has been for several quarters. We think that as you pointed out, that we have really expanded the base of that business. We are very comfortable with the broadening of that base. And we think we've picked up some market share. So we think one, we've raised the floor on the business in terms of balances, and we think there's a tremendous amount of opportunity if, in fact, rates start to fall for refinance activity to pick up and we think that benefits us. As Hope said, falling rates while negative to our margin would be very positive for businesses like this, our fixed income business and our mortgage business. So we think it's a great countercyclical play. It has very good efficiency and very high returns.

And just one, if I could follow up very quickly on the falling rates, given the persistently sort of relatively high rates, is there any sort of discussion internally to protect the margin a little bit to the downside? Or you just don't want to take that out?

In terms of hedging?

Yes, in terms of hedging, the margin for downside, like by adding duration or swaps, like is that even in consideration?

Yes. So we have those conversations. And we have as I sort of pointed out with the countercyclical, we have some natural hedges in our margin. Our balance sheet is less asset sensitive at times than it appears and it's less impacted by falling rates in the period because of the countercyclical. Now we do have conversations about the long tail events. And when we sit here today, I can make almost as good argument for higher rates with inflation as I can for lower rates with a slowdown in economic activity. And we have those conversations. We will continue to have those conversations and make appropriate decisions. And uncertainty is clearly uncertainty, and we will be much smarter about all these things in the next 3, 4, 5 months as some of this settles down.

Ebrahim, one thing I'll add to that is in the last 18, 24 months, we used to think of interest rate sensitivity as a 100 and 200 basis point shock. We do now for ALCO and with our Board, discussed 300 and 400 up and down. So we're constantly monitoring what that would mean to our balance sheet and what is the hedging strategy that we should have to make sure we stay inside the interest rate sensitivity that we're comfortable with.

Our next question is from Chris McGratty of KBW.

Bryan, I hope to have a question on the reserved scenarios that you're using. I think you touched upon the tweaking to some of your scenarios. Could you share, I guess, what's your baseline scenario for unemployment in your base case?

I'm sure I'd be happy to take that one, Chris, and thanks for joining our call. For our overall CECL modeling, we use Moody's analytics for running our macro scenarios. And then within that, we have weightings that we assign to baseline and if appropriate, upside and downside scenarios. Given just the level of uncertainty right now, and as you can imagine, we did increase our weighting on the downside scenarios. And so what that essentially does is we're looking at potentially a decreasing GDP over the next couple of years, but not into recessionary levels and then also an increase in unemployment over the next couple of years as well, up to around the 5% mark.

And Hope in terms of just dialing in the balance sheet, the earning asset levels, given the seasonality in the mortgage warehouse and the effects of loan growth, how should we think about just earning asset trajectory relative to first quarter levels? And ultimately, I'm trying to get at, well, NII, if you're right on the three cuts, will NII grow off these levels from here?

Let me start with the question you didn't answer, is as we think about mortgage warehouse, we do match fund that with wholesale funding. So as you see in my prepared remarks in the deck, we do talk about paying off a significant amount of wholesale debt this quarter, which matches almost dollar for dollar is what we saw on average mortgage warehouse come down. And so we do have that natural hedge. And when that seasonality happens, we take away the funding costs, not sitting on our balance sheet long term. On the second piece of that, as we think about where the margin can go from here, Chris, I think it's really mortgage warehouse is our best embedded hedge in that there is seasonality for Q2 and Q3 that's going to happen. Bryan talked about it previously. We saw last year that mortgage warehouse get almost $4 billion in what was a one of the lowest mortgage origination years in the last 20 years on record. We were supposed to -- mortgage industry is coming in expected to be a little higher this year. Now it's come down and said it'll probably look similar to last year. . When we look at that mix as Bryan mentioned earlier, we see about 25% of that still being refi, people that were in ARMs or people that had a higher rate that are now rebuying them and 75% of it is new homes. We had an MD program that we talk about pretty frequently when Bryan and I are in front of you all and on calls, which is we go and match data doctors, and they still want to buy homes now that they have a paycheck that are coming out of med school. And so we feel confident in our balance sheet really having that built-in growth regardless of which economic scenario plays out this year and being a natural hedge. On the security side, we note in our deck that we do have $1 billion of roll-off at approximately 2.5% -- 2.6% and we are currently actively reinvesting that. The current yield when we look at last quarter were about 5%.

I mean this would point to growth of NII. Yes.

Yes.

Sorry, Chris?

Yes. The growth in NII.

Yes, I think -- yes, okay.

Yes. The growth in NII will be all of those factors kind of coming together along with rate cuts. Not having rate cuts definitely allows us to grow NII easier than having to overcome 55% of our balance sheet being net down. But again, for us, if we see significant rate cuts, mortgage warehouse will probably have billions more on the balance sheet as we see some of these refis. We only have 25% of the production right now in refis and a lot of ARMs sitting out there that could benefit from a 100 basis point decrease.

And circling back to what Hope said earlier in terms of the guidance we laid out, we still expect low single-digit loan growth during the course of the year. And we don't sit around and claim that our crystal ball is any more polished than anybody else's. There's a tremendous amount of uncertainty and things can take a lot of directions from here. But given what we see, what we're hearing from our customer base and the myriad of scenarios that Hope described earlier, we still feel very confident in our ability to meet the guidance that we laid out last December. And deliver positive PPNR growth over the course of the year.

Our next question is from Jared Shaw of Barclays.

Maybe just going back to the question on the Moody's scenarios. Could you just tell us what the percent weight to the downside is now versus 4Q? Was that just a little bit of a tweak? Or is that more substantial?

Jared, we don't get into specifics in terms of the percentages that we use in each scenario. But what I will say is this is a process that, obviously, it involves management's judgment and our views on potential variability in the economic outcomes. We also do apply qualitative overlays to adjust the factors that are unique to the composition of our portfolio and both can vary quarter-to-quarter. And I would say in totality, also this quarterly process and all of the results are approved through a credit risk governance committee that is made up of multiple functions throughout the bank. And so we believe the scenarios we're using and the waitings we're using is an accurate reflection of where we believe the economic outlook is.

I was just going to add, look, I think it was stated earlier in the week, CECL implies a degree of precision that doesn't really exist. But at December 31 is supposed to be a reflection of anticipated losses in the portfolio and the same is true in March. And given that we built reserves with essentially a flat balance sheet you can infer that we've applied more to the downtime.

Got it. So it is sort of a combination of a waiting change as well as a qualitative or quantitative overlay.

Yes, that's right. And that's consistent with our process quarter-to-quarter in any environment.

Jared, what I'll add to that is Moody's also got -- Jared, just one more comment. Moody's did because you're asking about Q4. Moody's did get slightly worse from Q4 to Q1. It came out mid-quarter and then we did add overlays. We felt that things had a lot more uncertainty and possible downside. So it's not just how do we weigh the downside, also do account for the fact that Moody's increased their risk of a recession, which is the baseline of our model and their GDP assumptions and unemployment assumptions got worse quarter-over-quarter.

And then separately, looking at the fixed income business and that dynamic between the ADRs down a little bit and then some of the revenue from the other areas, should we think of that going forward as maybe a little bit of an inherent natural hedge? Or is that other revenue growing just because of more of a focus of growing that business. So if we do see ADRs up, could we see maybe some of those other fees stay elevated? Or should we think of those as moving around?

Yes. Jared, typically, we see between $8 million to $10 million in other fee income in the fixed income business, it's not ADR-related. From time to time, we see a tick up, if you look back over the last few quarters or last couple of years, we've got a couple of quarters where we've spiked up like this, had to talk about it. There's nothing unusual that happened this quarter. There's not anything that I would say that this is a new high level but some quarter, you just get more of advisory fees, loan portfolio sales, and we just happen to have that fall in our favor this quarter. But I don't see it indicative of any type of macroeconomic environment, just kind of timing of the way those deals can sometimes come our way.

Any updates sort of quarter-to-date on how ADRs are shaping up in April?

It depends on which week you're looking at, last week was a really good week. First quarter was a little slower. Our first week of the quarter was a little slower. It's tied up in the volatility of the bond markets, and you've seen how much interest rates have moved around. The 10-year sold off was close to 60 basis points. And it's moving all over the place. And as you would expect, customer activity and ADRs are seeing, to some extent, those volatility show up in ADRs.

And then just finally for me. Looking at the outside services going down, are there other projects near term that are going to be implemented to sort of rebuild that expense or that comment of future expenses more just as projects come up, they'll backfill?

I think it's a little bit of both. As we think about what we've talked about, we had a 3-year $100 million investment. We're through the first half of that investment period with a lot of it being run the bank specifically, my very exciting and very -- adds benefit to our investor general ledger. We replaced that after 40 years. We also went through a treasury management conversion. Both of those projects were two of the most expensive projects we have in the pipeline that did require a lot of third party expenses that can't be capitalized. As you go to hosted software as we did with both GL and BBOL, what you can capitalize is just less. So it's really going to be dependent on what type of projects are in the pipeline and what type of labor can be capitalized versus not. But I do think -- I don't expect that we'll see that spike up in the near-term future quarters. We just had some very large projects that we had to get through following the IBERIA merger and the hold coming out of the TD merger.

We laid out in the guidance as Hope talked about earlier, sort of an outline of where our expenses are. And we think expenses are one of the levers that we have an opportunity to pull over the course of the year. And if the economic cycle turns bad, we think there's some opportunity for us there. We did not come into the year with a bare-bones budget. We recognized that we needed to continue to invest in building the franchise. And there were some things that were residual following the termination of the merger agreement. So we are comfortable with our expense levels. We think there are some opportunities there or levers if necessary. And if the economic environment supports it, we're going to continue to invest in the franchise and build it out for the long term.

Our next question is from Casey Haire of Autonomous.

Bryan, I wanted to follow up on that because that was kind of the crux of my question here. So like you guys sound pretty optimistic on the revenue front and rebounding from here. But it sounds like if loan growth doesn't materialize and fixed income kind of models through the extreme volatility that you can pull the expenses below this guide to fixing PPNRs. Is that a fair way of summarizing?

Yes. That's fair a way of summarizing.

And then on the NIM with a focus on the deposit costs, the loan-to-deposit ratio at 97%, Obviously, if we get Fed cuts, there's more leverage on the deposit cost. But if we don't, how will that loan-to-deposit ratio be managed by way of deposit cost given it's swinging a little high relative to peers?

Casey, we've been in the 94% to 97% pretty consistently over the last few years, you'll see that kind of swing, especially as we get in and out of wholesale funding. Our deposit ratio did tick up, but it's because we paid off wholesale funding as our loan balance sheet shrunk quarter-to-quarter. And that's a pretty typical lever for us. As we think about our loan-to-deposit ratio, the way we screen it as we look at our loans plus securities as a percent of deposits, we run a much smaller securities portfolio than our peer group. And so as we think about where liquidity is in the system, whether it's in a loan or in a security, it's the same. When we screen that versus our peer group, we're right middle of the pack. That being said, we're always looking at loan-to-deposit ratio. We'd like to stop answering this question. So we're continuing to bring deposits in. But we want to bring them in for a relationship business. We focused for the last two years on talking about what the new to bank campaigns we are and what the retention rates are. So we don't focus on really buying deposits what we call hot money, which comes in and when you reprice it down, we focus on the client relationship, starting with a new-to-bank deposit, how do we get a loan relationship or a wealth relationship. And so that is how we're running our business, and that's how we're going to continue to grow our deposit franchise in line with our loan franchise.

Our next question is from Timur Braziler from Wells Fargo.

Following up on the deposits line of questioning. Just some of the campaigns that you had mentioned that are going to hit in kind of 2Q to 3Q. I'm just wondering the ability to further bring down deposit costs, and I know, Hope, you had mentioned that deposit costs kind of stabilized here, subsequent any additional rate cuts, but the ability to maybe bring down deposit costs if loan growth doesn't materialize outside of warehouse? And then just talk to the new-to-bank campaigns that are going to be rolling out here in the summer months? And just kind of what types of rates we're looking at for those?

Timur, on the deposit costs, we're thinking about total deposit costs, the best way to bring that down besides repricing clients on the interest-bearing and to bring in more noninterest-bearing. We've had successful noninterest-bearing campaigns in Q2, the last two years. That is seasonally when you see the most consumer clients willing to move their account, they tend to not move it at the end of the year and not in the early part of the year. So we do have a new-to-bank checking offer out there that's $450. You can go online and look it up and see all the specifics, but what you need to qualify for that campaign just kicked off and will run through Q2. We've seen a lot of success with the cash offer last year and a lot of success with the retention. So that is a lever we have to grow deposits and bring down the total weighted deposit cost. On the interest-bearing, we still are bringing new clients in every month with the new to bank offer. We just brought down the duration of our new-to-bank offers. Our new-to-bank money market is currently at 3.85% for 45 days. So as we bring in new money, it doesn't stay at 3.85% when it comes in at the end of those 45 days. We have a very thought out walk back program, which is we don't take them from the promo rate down to base rate overnight. We look at how much deposits do they have with us, how we deepen the relationship and really think about relationship pricing there. But I believe we have the ability to continue to maintain this cost of deposits. I don't see it drifting up materially in the near term, especially with there not being a need for loans. The biggest risk to deposit costs going back up is the fight for deposits when loan growth starts. On the downside, I think you're right. I don't know that we can pick up the same quarter-over-quarter impact that we've seen in the last two quarters, unless we see a rate cut. Rate cuts, I think, will really be meaningful for deposit costs coming down. The other thing I'll mention, we really didn't see a whole lot of competition in Q1. And so I do think as competition picks up from the new to bank offers would have to kind of compete like we saw last summer.

And I guess just tying all of that together, looking at demand deposits, looking at kind of broader uncertainty versus the new campaigns, do you think you'll be able to actually grow DDA deposits here in the coming quarters? Or are some of the lack of borrowing needs and using your own liquidity? Is that going to cause borrowers to continue kind of leaning on their own balance sheets and maybe you see additional pressure in that line item just maybe not at the same extent that we've seen in the last couple of quarters?

On the deposit side, I think we'll be able to attract new clients. We've seen success with that. The question is what is tariffs do to their cash flow. If they're spending more of it, there's less sitting in their account both on the consumer side and on the treasury management operating accounts. Inflation has a direct correlation to how much money that they have in their accounts. Longer term, absolutely, I believe we will continue to grow our noninterest-bearing and our operating accounts that our treasury management operating accounts which are in the noninterest-bearing account line for us.

It's a core objective to grow customer relationships and to broaden and deepen relationships, particularly on the deposit side of the balance sheet, whether it's treasury management services to single product only loan customers or whether it's to further expand our retail consumer customer base or private client customer base. So we're very focused on growing deposits and specials make some difference. Special rates make some difference depending on what's happening with loan growth, but we're always in the market to grow customer relationships and as both lending and deposit-taking activities.

And then just lastly for me, I want to circle back to expenses. Again, that outside services line, is that fully reflective of kind of sunsetting the GL related expense and the treasury management related expense? Or is there more on the come there? And then I guess as we go to the next half of that $100 million spend, the change the bank, what's kind of the gap to hitting some of those projects and maybe capitalize versus not how much of that outsized service cost do you expect to come back online as some of those projects are going?

I'm going to start because I'm going to tell you, I don't want to spend any more on the GL. We have -- I think we've gotten the treasury conversion work largely completed. It's true with the GL project and Hope said that that's up and running. And the investments that we're continuing to make and run the bank, we're looking at how much more activity we can get into cloud operating environments, can we take our mainframe operations and get that completely off premises. And so there are a number of investments like that, that we continue to make that will better position us to run the banking organization for the long term and make technology at its base more efficient, which gives us more capability to invest in other tools and technology. We're building out today the capability to provide our online mobile banking tools. So we're continuing to make investments across all of these platforms. And that outside services will ebb and flow a little bit. But all of that is built into our expectations around expenses. And as I said, we have some flexibility there if the economic environment does not unfold the way we think it will.

The other thing on outside services, Bryan talked about the technology piece very well is that is where our marketing expenses hit for new client acquisitions. And so if you look back at Q3 and Q4, we did have those elevated, we called them out as seasonality in marketing. And so you will see that. I don't think technology in the near term will impact that as much quarter-to-quarter in 2025 as the seasonality around marketing offers.

Our next question is from Anthony Elian of JPMorgan.

Just a follow-up on Timur's question on deposits. Could the second quarter actually be a growth quarter for total deposits given the campaigns that, Hope, you mentioned that are coming? Or are there still reductions of broker that you expect, which could offset the new deposits coming in?

Second quarter should be a growth quarter for deposits for us. As we mentioned in my prepared remarks, Q1 is seasonally lower for us. On the broker side, mortgage warehouse is already picking up in March, and I expect that it will be -- continue to pick up in Q2, the traditional home buying season is that May, June time frame. People want to move over the summer, especially people with kids as well as the medical MD program. People are graduating this spring, and we have a very successful partnership there with private wealth. And so we will match fund that as we typically do or at least a portion of that growth for timing. But I do believe when we look back at Q2 for the last two years, we've shown -- we've demonstrated we've been able to grow new to bank deposits with our promotion and sales campaigns that we kick off in the spring.

And then my follow-up, just on the impact from tariffs, uncertainty, trade war. Are there -- or I guess, what are the loan portfolios that you're paying a closer attention to today that may have borrowers with outsized exposure to tariffs, trade war, Asia? And can you size these up for us in terms of loans outstanding?

Yes. Anthony, I can help address that one. I think, first and foremost, I'll say, depending on where tariff terms end up landing and how long they last and the list of industries we look at closely can obviously get longer or shorter. But as it currently stands, the sectors that we're paying particular attention to would be our retail trade, consumer finance, manufacturing and construction. You'll notice that skews more towards the C&I side because that is where we expect to see more of the tariff impact. In terms of sizing of these portfolios, I think one of the things we've done a really good job of overall is having a very diversified C&I portfolio. There is no single industry that is more than 12% C&I exposure. And so even within the specific sectors I mentioned, these are all -- it's well diversified throughout our portfolio.

Anthony, I would add to that. I think while it's likely if there are issues, they're likely to start in tariff-related areas. I think it's quickly spread. It's going to be because the consumer got knocked out. And if the consumer gets knocked out, it's not going to be just who's paying higher prices based on tariffs, it really will be a broader credit cycle. And that's why we're still very optimistic and most especially hopeful that these discussions that are going on today, like with Japan, they yield some real tangible results where we can start to see these tariff-related issues settle down and more broadly, the U.S. economy can get to sort of that stable place around what the rules of the road are and the economy can build from there.

Yes, that's right. But we expect it to probably hit consumers first, especially lower income households. And so that's why a lot of the industries I mentioned are essentially consumer, retail adjacent type of sectors.

Our next question is from Christopher Marinac of Janney Montgomery Scott.

Bryan and team, does this sort of second, third quarter, remind you all of the early part of COVID back in 2020 from a reserve and uncertainty standpoint? Does any of that sort of kind of apply to what we learned 5 years ago?

Well, I think in terms of severity, no, not as bad as 2020. But I do think that, if anything, we're going to have to deal with the impact of a supply shock and supply shock is what happened when supply chains got shut down in 2020. So there are some echoes of it, but at this point, nowhere near the severity of what we were all trying to deal with in March of 2020.

Yes. And Chris, if I would just to add, I think we've all used the word uncertainty a lot, and there's certainly more of it now than there was three months ago. But I would point out, uncertainty itself isn't new just in the last 5 years, we've dealt with COVID, supply chain shortages, rapid inflation, higher-for-longer rates and unique to us, even a pending merger. And throughout all of that, we continue to deliver consistent, strong credit performance. And I think that really comes back to something Hope mentioned earlier, which is our principles around being our relationship focus, working with our borrowers and that's why we continue to see consistently strong performance working through these cycles and working through uncertainty with our customers.

Our last question is from Brennan Crowley of Baird.

I was hoping to hear a little more commentary around trends in CRE lending. Some of your peers have highlighted increased competition. So just wanted to hear some more detail around your outlook for any potential loan growth this year? Or are these kind of ongoing fund-ups going to limit upside in that portfolio?

Yes. Brennan, I'm happy to answer that one. Within CRE lending, we do see a good amount of competition. And that's not new. But if you look at our pipeline, we actually have a pretty solid CRE pipeline. As we've mentioned on previous calls, relative to other lenders, we focus more on the construction side and construction financing. And so that one caveat I would have is given the tariff uncertainty and what that means for particularly lumber and steel prices, I do think that's going to have an impact, at least a temporary pause until there's more clarity is. As you can imagine, until builders can get a good handle around what their raw material costs will be there's going to be more hesitation for new project starts. And so to me, that's actually going to be kind of the biggest driver in terms of how much of the CRE pipeline we have comes to fruition in the near term versus being pushed a little further out.

Yes. Our credit portfolios are a little bit of a mathematical anomaly in the sense that we have very strong CRE growth in the last 4, 5 years. And with the open secondary markets, a lot of things are prepaying and doing what they should do, which is go to more permanent forms of finance. And with higher rates over the last couple of years, the initiation of new projects has been hampered a bit and then further by the impact that Tom just described. So we still are very positive on that business. We see very good opportunities. And we think that this will level out. We're very optimistic about how we're positioned in our commercial real estate lending broadly speaking, across the entire footprint.

We have no further questions. So I'll hand back to Chairman, President and CEO, Bryan Jordan for closing remarks.

Thank you, Lucy. Thank you all for joining us this morning. We appreciate your interest in our company. If you have any further questions or need additional information, please reach out to us, and we'll be happy to try to respond. I hope everyone has a great day.

This concludes today's call. Thank you for joining. You may now disconnect your lines.