Michael Rechin
Analyst · Stifel, Nicolaus
Thank you, John. I was going to make a couple of closing thoughts on Page 24 before opening the lines for questions. And I'm’ pleased when I look at this slide with the consistency of the initiatives that we have quarter-to-quarter. Our Chief Banking Officer keeps our retail, commercial, mortgage line of business folks constant in what we’re prioritizing. The one new item here, I would mention before I get to the middle part of the page would be the integration that’s in front of us.
We look to grown in Shelby County, and a key component of that for customer satisfaction is to get them using our back offices as quickly as possible. And so our integration of SCB is scheduled just after the first week of July. So it will have taken place by the time we speak next in this call following the end of our second quarter. We go into that with a full expectation that it will perform off of our core systems and product offerings as have our last integrations.
Going back to the middle of the page, market coverage tactics across all lines of business, including SCB, as John referenced, the portfolio feel around the kind of middle market calling we do around the company and SCB to us is more than a financial transaction and we view that as a core franchise community where we can excel in lieu of the regional banks, which occupy that same market. And so the market coverage tactics we use in all the lines of businesses are being deployed there today. And I’ll reference our pipeline here in a minute to give you a snapshot of how we think we’re doing. From an FTE standpoint, in terms of sales, folks, we’re pretty much full at this point. I know we highlighted over the last couple of quarters the willingness, and we sought the access to some high performance individuals, commercially oriented primarily both in investment real estate and C&I. We’re towards the end of adding those and the beginnings of their efforts are beginning to show up and we’re pleased with it.
The one area where we’ll continue to add some people would be in business banking. It’s that unit that we have that linked to the retail bank, less than $10 million revenue dedicated, underwriting a little higher velocity for the effort. So what’s it producing? Our balance, I personally thought that we might make a little more headway in terms of balance sheet organic loan growth. On the commercial side we had a good quarter where we grew at about a 2% annualized rate, $11 million in commercial. Knowing that it’s offset by the mortgage business, whose volumes are huge, but where we continue to maintain our original and sell strategy that drives the size of gain on sale on interest income line. The consumer part, we’re still scratching our head, that we’re putting a huge amount of effort for making sure that our consumer customers know our willingness to use our balance sheet on their behalf. It doesn’t have the traction we would have hoped to. We’re just going to be consistent with it. Trying to quantify that a little bit more, I referenced our mortgage business, made a decision almost a year ago to do a lift out of a team that would diversify our volumes and maybe take some of the interest sensitivity out of what is the refine market, by owning a larger share of the purchase business, especially in the growth markets we’re in, in Indianapolis and Columbus. And that’s where it got pretty well and so as we sit here, early in the second quarter, our pipeline, for the mortgage business is at $71 million, is $15 million higher than last quarter. And on a seasonal year-over-year basis, $25 million, we’re almost 50% higher than it was a year ago.
Those same kind of numbers exist in our commercial side of our business company. I referenced the investment we made in bank, but even apart from that, the marketplace is mildly stronger. There’s more business owners that are willing to hear our ideas and our market coverage is growing. So our pipeline there, and to be consistent definitionally on these calls, we’ve talked about a pipeline as opportunities where the credit has been approved in front of the customer and most cases in some early stage of documentation. That figure at, on the commercial side of the house, at roughly $165 million is 60% over the first quarter of last year and about 33% over year end. And so that growth I alluded to a moment ago, we would expect to continue at a single digit rate. I don’t think it’s going to go through the roof anytime soon, I think we’re applying our appetite and our calling efforts prudently. One more metric I’ve shared with you in the past, it’s our early stage pipeline. It’s less firm but it’s equally as strong as it was last quarter, at $365 million and it’s about 65% higher than it was a year ago. That’s probably a less seasonal figure, but I think as compared to last quarter it’s about flat, knowing that we harvested some of that onto the balance sheet. It’s just another source of optimism for me. I think we can do better there, I look for us to.
We’d like to grow as I referenced last fall, on outstandings on all categories. And this year we will, because of Shelby County. I’d like to do it above and beyond that meaningful addition to us. Going back to my slide, the last point under growing revenue was this retail CRM, we’re still very, very excited about it. That product would go into our banking centers and support both traditional retail and business bank unit. We’re probably a quarter or two behind where we might have otherwise been, so that’s kind of a late 2012 initiative for the instillation, which we think has some upside. The bullet points directly beneath it, there’s one that I kind of think of differently from the way that I write it. When I say banking’s a rationalization, I know what Mike Stewart, our chief banking officer, is working on is really just a better understanding of banking center effectiveness or banking center profitability. We are, 18 months now, past full implementation of staffing model that’s produced some efficiency. But the real purpose of that was not only to be smart from an expense standpoint, but to try and glean a cleaner view of a given market’s potential and how we perform in that market on a sequential basis. So I would look for some decisions to be made around how we can best be aligned retail wise, certainly by the second or third quarter of this year as we make some decisions.
The last bullet point there, just to be more specific, our credit folks evaluated last year the investment in some automated auto dialer technology. We made that investment in the fourth quarter, so we’re fully trained on it. And the 2 tangible results we have early for you, you might have seen them in John’s work, our consumer delinquency really dipped based on the really rapid ability to get to our consumers and bring to bear the knowledge they need to keep their obligations current. And then there’s some FTE savings associated with that technology as well, that have already made their way into our headcount and our expense phase. Last bullet point, beyond Shelby County, is what appears to be very, very attractive. We want to continue to participate thoughtfully in the accelerating industry consolidation. We are confident in our integration execution, confident in our product offerings, particularly I say that as we kind of transition a lot of our retail formatting in the post free checking world into products we think offer great value and serve that deposit mix that Mark spoke to. And then lastly, our service level. We’ve been in the retail line of business, knowledge is perhaps our greatest customer facing business and the consistency in the way in which we approach our customers, trying to add value is really in great shape. So we think we’re a good candidate for that if we can find the right opportunities, either in a traditional way or should other FDIC transactions be in geographies where we think we’d perform well. I think you picked up in the tone of my colleagues, we feel good about –- guardedly good about where our company is going as the economy kind of continues in our footprint to evidence a little more strength. So I’m going to turn over the call back to Mike to take some questions.