Michael E. Roach
Management
Richard, I think if you look ahead here, in Europe in particular, over time, as we improve the mix of our revenue, it affords us an opportunity to gradually improve our margins. As we run off the low-margin business as well, the churn factor will provide us an opportunity. We also need to increase our utilization rates. As Dave mentioned, as we bring on our CGI financial system, we're able to give much higher visibility to our operators in the field to jump on the integration -- or on the utilization rates much faster. While we've brought down the SG&A rate, we're not down to the levels that we're targeting and we see further opportunity to reduce SG&A. There's other parts of our integration plan that are still ahead of us in terms of consolidating our data centers and continuing to drive down our real estate cost. So all of those, again, are things that we continue to target and will focus heavily in our 2014 plan, which should continue to allow us to gradually expand the margins. In the U.S., the EBIT, as you can see, is continuing to expand. We're working on a very good mix of business. We're executing on time and on budget, so we have a very little margin leakage on those contracts and we're operating at very high utilization rates. And we continue to hire there against the growth that we see in the U.S. So I think on the EBIT and earnings per share, we continue to see opportunities to expand our margins and our EPS. On the revenue synergies, as I mentioned, and just to remind everybody, we don't build revenue synergies into our accretion rate. But clearly, we see opportunities on the revenue side. Again, what we're focusing immediately here is in terms of ensuring that as we renew contracts and expand contracts, that we're doing them on terms that are much more balanced in terms of delivering benefit to the client, and also benefits for our shareholders. We're also focusing heavily and will continue as part of our 2014 plan, is to increase our effectiveness of our account management of our very large clients. So I will be reviewing the top 10 global accounts and each SBU leader will be reviewing their top 10 accounts. So that will be over 80 large accounts where we'll be looking to increase the effectiveness of our marketing and business development and -- with the goal of increasing our share of wallet with some very, very large companies. As well, we'll target a number of new logos where we believe we have competitive advantage in terms of knowledge in the sector, IP or -- and some differentiator in terms of global delivery capabilities. So again, I think you'll see that materialize in the -- in 2014, as we begin to see the outcomes of those efforts that we've been applying here over the last quarter or so.