Greetings, and welcome to the Global-E First Quarter 2022 Earnings Call. This call is being simultaneously webcast on the company's website and the Investors section under News & Events. For opening remarks and introductions, I'll now turn the call over to Erica Mannion at Sapphire Investor Relations. Please go ahead.

Thank you. Good afternoon. With me today from Global-E are Amir Schlachet, Co-Founder and Chief Executive Officer; Ofer Koren, Chief Financial Officer; and Nir Debbi, Co-Founder and President. Amir will begin with a brief review of the business results for the first quarter ended March 31, 2022. Ofer will then review the financial results for the first quarter, followed by the company's outlook for the second quarter and full year of 2022. We'll then open the call for questions. Certain statements we make today may constitute forward-looking statements and information within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Safe Harbor provisions of the US Private Securities Litigation Reform Act of 1995 that relate to our current expectations and views of future events. These forward-looking statements are subject to risks and uncertainties and assumptions, some of which are beyond our control. In addition, these forward looking statements reflect our current views with respect to our future events and are not a guarantee of future performance. Actual results may differ materially from information contained in the forward-looking statements as a result of a number of factors, including those set forth in the section title Risk Factors in our prospectus filed with the SEC on September 13, 2021, and other documents filed with or furnished to the SEC. These statements reflect management's current expectations regarding future events and operating performance and speak only as of the date of this call. You should not put undue reliance on any forward looking statements. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that future results, levels of activity, performance, and events and circumstances reflected in the forward-looking statements will be achieved or will…

Thank you, Erica. And welcome everyone. The strong results in Q1 of 2022, our fourth quarter as a public company, which we will be reporting to you today, reflect our continued strong execution capabilities in spite of certain macro headwinds. We will also take this opportunity to update you on our current outlook for Q2 and for the full year of 2022. But before I turn to our results, I would first like to take this opportunity and send, on behalf of the entire Global-E team, our regards and best wishes to our dear Ukrainian colleagues and their families who have been undergoing tremendous hardship for the past few months, ever since Russia invaded their country. We did, and continue to do, whatever is in our power to help our colleagues. I'm happy to report that all of them are safe and sound. And together with them, we very much hope that this war will come to an end soon. Turning to our Q1 results. We continue to experience fast growth. GMV and revenues came in very close to the top of the outlook range at $455 million and $76.3 million, respectively, representing 71% year-on-year growth in GMV and 65% growth in revenues. At 39.1%, adjusted gross profitability was well above the 33.3% which we achieved in Q1 of 2021 and stable compared to the previous quarter. As such, our adjusted gross profit grew 94% year-on-year, outpacing our strong top line growth. As always, we continue to prioritize growth, while ensuring that we achieve such growth in a healthy and sustainable way, keeping a positive adjusted EBITDA. Adjusted EBITDA for the quarter came in at $3.3 million, well above the top of the outlook range, which was $1.7 million. However, it was slightly down from the $5.2 million in the…

Thank you, Amir. And good afternoon, everyone. We continue to grow fast and demonstrate strong execution on all fronts. The demand for, and acceptance of, our direct to consumer cross-border offering by merchants is stronger than ever with new signings and onboarding of new merchants continuing at the record pace, while consumer sentiment, particularly in Europe, is impacted by the war in Ukraine and the shifting macroenvironment. Our rapid growth in GMV continued in Q1 as we generated $455 million of GMV, an increase of 71% year-over-year. While growth of the overall ecommerce market has softened, the shift of merchants toward direct to consumer is accelerating and the cross border opportunity remains massive. In Q1, we generated total revenues of $76.3 million, up 65% year-over-year. Services revenues were $31.9 million, up 87%, and fulfillment services revenues were up 53% to $44.4 million. The higher growth in services revenues compared to fulfillment services revenue was driven by the continued growth of our multi-local service and the revenue mix of Flow. We have continued to experience rapid growth in our US outbound revenue, as our strong momentum in the US continues. In Q1, US outbound revenue was up 111% year-over-year, driven by strong growth on the Global-E platform, coupled with the high share of US outbound on the Flow platform. Our non-GAAP gross profit continued to outpace top line growth. In Q1, our non-GAAP gross profit was $29.9 million, up 94% year-over-year, representing a margin of 39.1% compared to 33.3% in the same period last year, driven by the continuous leveraging of our scale and the higher share of services revenue. I would like to take this opportunity to draw your attention to the fact that this quarter we're starting to report a new metric of adjusted gross profit, which adjusts the…

[Operator Instructions]. The first question is from Will Nance with Goldman Sachs.

I wanted to start off on some of the macro headwinds that you guys called out. And maybe, first of all, if we could get kind of more of a housekeeping item. I think a lot of investors have been focused on the outbound exposure that you guys talk about, the combined exposure to Europe. I was wondering if you could talk a little bit more about the inbound exposure into Europe just to get a sense for what the exposure is to kind of direct consumer demand within Europe. And then related, to take a step back, when you look at the revised guidance for the year, could you talk a little bit about the degree of conservatism included in that guide and how to think about your risk to the downside or to the upside for the remainder of the year as it relates to uncertainty in Europe?

In terms of inbound proportion of Europe for Global-E, we're trading Q1 at approximately 30%. A bit shy of 30% of our business is inbound into Europe. Within it, CE region, as Ofer mentioned, is around 4% or 5%. And Russia and Ukraine together was prior to shutting it down a bit sub 2%. So total, around 30%. Russia and Ukraine are completely shut down. CE suffered a significant reduction in – which we consider temporarily in conversion rates. And the rest of Europe, we do see some decline geopolitical and also consumer sentiment combined. For the second part of your question, related to our guidance, I would refer it to Ofer.

I would just add, regarding Europe, that although there are some similar trends between different markets in Europe, they do not all behave the same. So, for example, as we have seen some decrease in Spain, Italy and France, but the UK, on the other hand, has been increasing in volume. So, there's also diversification there between the different countries. Regarding the guidance, we try to stay realistic with the guidance. We do believe that there is a certain probability that we may hit the previous numbers. However, we think that the current guidance reflects our realistic targets. And we believe that taking into account the current macroenvironment, these are the numbers that we think we can achieve.

Maybe as a follow-up, just on the Shopify going to general availability, could you talk about any of the progress as that's gone live and maybe what you guys are expecting for contribution from that channel for the remainder of the year?

Basically, Shopify general availability, we're already in integration with a few dozens of the merchants that are going to use this integration within the next quarter. And we expect this to continue and ramp up is as we deepen our relationship with Shopify, training our sales team on the product as part of the general availability. We do have additional developments that were phased out into the next quarter and the quarter following it. But we do believe we will see a continued momentum coming out of Shopify. So, we did see growth with Shopify after signing the exclusivity. Last year, it was on our classic integration. And we do expect it to continue and grow now that we went into general availability on the native solution itself.

The next question is from James Faucette with Morgan Stanley.

I wanted to ask really quickly, just building on the last questions, can you give us a little bit of an input as to – as you're trying to be conservative, especially on Europe, what you've actually seen versus what you anticipate could happen there? And, I guess, are you anticipating a similar type impact potentially even to the US channels?

Basically, as Nir said, we have seen a decrease across the board in CEE countries. And we have seen a general trend of decreasing in Continental Europe. And basically, we haven't seen any impact in other large markets, the likes of the US, Australia, Canada, and some of the others. We have been trading well into those countries. And looking forward, and this is what is baked into our guidance, we are taking into account that the macroenvironment will not be great in the next few months, to say the least. And that is baked into our guidance. And basically, that's it. We are looking at euro – we don't anticipate Europe to pick up significantly. We did see some good signs in early May. But we don't know if that's something that will stay with us. And we are conservative regarding other markets. However, we didn't bake into the guidance, a decrease in other significant markets.

As far as the mix goes, it looks like – at least versus our estimates that service revenue was certainly better than we'd thought, whereas fulfillment was a little bit less. And obviously, there's a margin benefit that you're describing there. But how should we think about that going forward? With service benefiting from Flow, that makes sense, making sure that gets incorporated. But are there additional levers that you should expect or could contribute incrementally to service versus – can you describe a little bit of what's happening on fulfillment and how we should be thinking about that as a contributor this year?

I think the answer is very similar to what you have been hearing from us in previous calls. We have been developing the multi-local solution. And we are happy that there is engagement from mega brands such as Adidas that we have just launched recently, and we have a multi-year plan with them and we hope and believe that this account can contribute a lot in the future. And basically, multi local, as you know, it is service fee based. We typically don't do the fulfillment. There are some minor cases in which we also supply the fulfillment, but in most cases, it's only service fee driven. So, we expect that, over time, we will see higher share of services. However, it will be a gradual pick up, as you have seen in previous quarters.

The next question is from Samad Samana with Jefferies.

Maybe just on the guidance side. I am curious, what are you assuming for net revenue retention from existing merchants and maybe how has that trended? And is that what's the bigger part of the guidance reduction? Are you seeing a delay in go-live activity as well? Maybe help us think about the guidance in that context.

On the net dollar retention, we still see a very healthy trend, in line with our, I would say, historic numbers and historic averages and also with our long-term target, above the 130% on net dollar retention. In terms of the gross dollar retention, we do see, I would say, a same trend, as we've seen before, which is considerably sub-2% in terms of churn, which is a very strong, I would say, performance as well. Looking into launches of new merchant, I think we see a super positive trend as our Q1 bookings of new business, new GMV is virtually more than double what we did in Q1 last year, and over and above our internal budgeting for the quarter. So, we do see a tremendous interest from clients to integrate, to go DTC, and this does not stop because of, I would say, COVID relief or because of macroenvironment. Even the other way around, we see some acceleration there. In terms of launches, we don't see delays that are caused by the situation. As Amir mentioned earlier in the call, we launched double the numbers of merchants than what we did same period last year. So, we do see that this was a continuous trend of more clients signing in and more clients going live each and every quarter. So all in all, on the customer front and the underlying business and long-term growth engines, we do feel very comfortable.

Ofer, maybe one for you just. Just globally, Flow closed almost right at the beginning of the quarter, how much did that contribute to both GMV and revenue in the quarter?

As we communicated, around the closing or the signing of the deal and as we expected, Flow contributed about 5% to the top line GMV and revenue.

If I can just squeeze a quick one in, the company has had a history of generating positive free cash flow. I'm just curious, maybe given the Shopify warrant amortization and public company costs, just how should I think about maybe free cash flow for 2022.

Free cash flow, generally speaking, should be similar to our adjusted EBITDA, should be very close. There could be some fluctuations between quarters, period ending and so on. But generally speaking, it should be closely tied. We did have a one-off investment as we moved to new offices. So, there is, I would say, an investment that, I think, it would be approximately anywhere between $5 million to $8 million. But we don't expect any additional significant investments. So, all in all, if you put that aside, it should be pretty close to adjusted EBITDA.

The next question is from Koji Ikeda with Bank of America.

Just another one here on the guidance. Just wanted to make sure I heard this properly. So, in your answer to one of the previous questions, I think you mentioned you didn't bake any guidance, a decrease from the other significant markets out there. Just kind of curious, did I hear that correctly? And maybe what are you seeing in those other significant markets? What are you hearing from the demand environment or from the customers that is giving you the confidence that those markets are going to remain healthy for the rest of the year?

Basically, the way we looked at the macro impact and the way it's reflected in the guidance, we took into account that it will be a challenging environment at least until the end of the year, and that is baked into the guidance and reflected in the different markets. Some of them, the impact is more significant, as we mentioned, like in Europe, and in others, it's less significant. However, the fact that we will have a bumpy macro till the end of the year is reflected in the guidance.

I did want to switch the topic of conversation away from guidance for a bit here and ask you about Adidas. Obviously, a big win for you guys, huge brand, many different global websites. I think in the press, it's mentioned 16 markets live now. I know that Adidas is in a lot more markets, they sell into right now all over the world. So, just curious, can you talk a little bit about the sales process with Adidas and maybe what was the key value prop that was instrumental to winning that deal?

I think that, basically, what we've seen, and I don't want to speak specifically about Adidas, but they are part of the answer, we've seen very large global brands, looking to strengthen their B2C cross-border or multi-local, but their global strategy is going DTC and going DTC commerce. It was accelerated in COVID. But it's an underlying trend that started before and is now just moving at a faster pace and not slowing down because the shoppers are moving much more online, and it allows the brands to have a direct connection to the shoppers wherever they are in the world. And if they want as a brand to own that relationship, to present the brand as they wish to present the brand and enjoy the data of the consumers, they need to transact with them directly. And this is where it globally fits in, especially with our multilocal offering, where we can allow the brand to transact domestically, a global brand like adidas has presence virtually almost everywhere in the world. But we allow them to transact domestically from a local inventory, but use globally as a merchant of record to simplify the process of taking over the direct connection to the client, while enjoying the ownership of the client and the ownership of data in order to better serve the client and better learn is our needs. And we see it as a trend, we see many more large brands in the pipeline, which will mature in the coming quarters. So, this is a trend we expect to continue and see.

I just want to add on that I think what Adidas and other brands like them see is that, by working with us, they can enjoy basically the best of both worlds. They can, on the one hand, enjoy a solid field proven platform like ours with all the different services and components. And on the other hand, it's highly configurable, and we are able to tailor the specific characteristics and configurations and behaviors on a per market basis and contribute from our knowhow and best practices and on local trading in each markets. That is very synergetic for them. That combination of a solid, yet highly configurable product.

The next question is from Brent Bracelin with Piper Sandler.

I wanted to circle back on multi-local. Obviously, great to see Adidas embrace the platform. But little surprised that that brand and that size is going with what is really a relatively new product for the company. It begs the question, how much broader interest is there in multi-local, and so can you just answer this? How many customers are using multi-local today? And as you look out over the next three years, is this a niche product? Or do you think this could be a mainstream product that a large portion of new and existing customers could use?

I think we need to look at it on a twofold. On the one hand, if you look at the number of clients, we don't expect to see a large number of clients using multi-local because, in essence, this offering is for very large brands that has presence in multiple geographies in region. It's much more geared towards the larger global brands, as well as consumer electronics brands that are multi-local. So, in terms of number of clients, we don't expect it to be a significant portion of the number of clients. In terms of the size of the client and the portion of GMV, we do expect it to grow considerably, as we expect to onboard very large clients into that offering. So, we reported in the previous quarters about Jabra selecting to use this solution, about Sennheiser, both from consumer electronics. We do have other clients and their parents that are using it. Adidas now has joined them. We do have a couple more very large brands in pipeline that are expected to use it in the next quarter or two. So, we do see it picking pace in terms of GMV and we do expect it to take a more significant portion out of our GMV, not just as a niche.

So, think of multi-local as really a new product for the largest mega brands out there. Very clear. Ofer, wanted to just follow-up on the guidance. And part of the question here is, just inbounds we're getting from investors, as we think about the revised guide, you're going from a midpoint of 70% GMV growth for the full year to 61%, which is still a pretty ambitious kind of growth rate. So, I guess, as we kind of break that out, what's driving the optimism? Is it just the doubling of merchants? Is it the expectation that Shopify really starts to kick in in the second half? Is it the pipeline opportunity of some large mega merchants that's giving you the optimism. Just trying to understand if you've put in a conservative enough assumption relative to kind of same store sales versus these other offsets?

I think that the way we look at it is that the merchant demand side remains very, very strong. It's even strengthening over time. We see a very strong demand for merchants. Again, we mentioned Adidas. That's one example. But merchants are going direct to consumer and merchants are going cross border. And basically, we are supporting them on that journey. And this is continuing. So, on the execution front, we are seeing very good results in terms of sales, in terms of onboarding, everything is working very well. And the numbers look great. The softness is in the consumer sentiment in some markets. Some of them are larger market, as we mentioned, in Europe, and this is actually what is affecting us. So, we do feel very confident in the execution, in the relationship that we have with existing merchants, and the potential of new merchants coming on board based on the multi-local, Shopify and all the other engines that we currently have and we are developing. And the reduction in the guidance is driven by the consumer sentiment and the macroenvironment.

Just to add to that, Brent, I think despite the reduction, we are looking at, as you stated, a very high growth plan for the year at around 60 plus percent for GMV. A lot of it is based on the very large merchants already signed and midsized merchants that are already signed, and we expect to haul them out in the coming quarter and a lot of them supporting into our peak trading, which gives us, I would say, the benefit of enjoying the holiday season with them onboard. As we mentioned previously, we more than doubled our signing in Q1 and we expect that also to translate into launches within the second half of the year as well. So, the combination of what we already have signed and the robust pipeline, we do believe that this will translate into a very strong second part of the year, which will allow us to meet our budget.

The next question is from Pat Walravens with JMP Securities.

Maybe to start, if I'm doing my math wrong, you were right. If I'm doing my math right, you reduced full-year GMV and revenue by 4% on the low end to 7% on the high end and Russia and Ukraine is less than 2%. So, let's just say it's 2%. That leaves 2% to 5% from the other things. How would you bucket the other things?

I think the overall reduction is approximately 5%, just a bit over 5%. A bit less than 2% of it is directly driven by the fact that we stopped servicing Russia and Ukraine. And the remaining 3% is driven by other markets, the macroenvironment in other markets, mainly euro, but also general softness in the market.

Amir, for you, with all this uncertainty, what are your top sort of one or two priorities for the rest of the year? What are the things that you have to make sure that you get right for the rest of this year?

I think the things we are focusing on are the things we have always focused on is on execution on all fronts and servicing our existing merchants. Especially in these times of uncertainty and softness in demand from consumers, our merchants need us at our best, they need us the most. And so, executing on that and supporting them to the best of our abilities is a very clear priority for us, as is, as we mentioned a few times on the call, continuing the rapid pace of onboarding new merchants because that is what's going to determine our results in the second half of the year and definitely looking into 2023 onwards. And in parallel to that, as we have mentioned, we are managing our expenses and managing the adjusted EBITDA very tightly to make sure that we continue this fast growth pace in a responsible way, and make sure that, on an annual basis, we continue to generate cash. We believe this is the healthy way to build the business towards the future.

The next question is from Scott Berg with Needham.

I guess just one for me. I've had a lot of mine asked already. Wanted to talk about the pipeline. I think, Amir, you'd spoken about record number of greater than $10 million dollar GMV deals in the pipeline currently. I wanted to try to understand if you can comment on that, maybe from a geographic location. And then, are those deals in the pipeline more from new customers or existing customers that are expanding? Just trying to understand if there's been maybe a change in what that composition looks like?

It's Nir. In terms of the pipeline, yes, we do see a substantial growth in the pipeline. A lot of it is driven by larger deals, the over 10% GMV deals. I think it comes partly from our partnership with Shopify, where we see more direct to consumer brands, celebrity brands that are coming in with nice sales volumes. We had in the past Skims of Kim Kardashian. We have drew house of Justin Bieber. Or you see it with others that are coming in or that launched recently with us as the r.e.m. of Ariana Grande, and Rare beauty of Selena Gomez. So, part of it related to celebrities, direct to consumer brands that are fast growing. Some of it relates to more traditional brands that are giving much more focus for the DTC such as Adidas we spoke about, such as Sennheiser that decided to do much more with us, such as Suunto, for example, that is expected to open new lanes with us that are worth quite a lot. So, it's, I would say, mainly driven by new business that is coming in with new clients, new logos. However, we do see some growth, as mentioned Suunto, that is expected to open many more lanes. But we see it also with others that should also, I would say, give us another push with large volumes for single brands.

[Operator Instructions], The next question is from Brian Peterson with Raymond James.

Just one for me. So, I'm curious, just on the linearity, particularly in Western Europe, I just wanted to get an update on maybe how that trended through the first quarter and what you've seen so far in the second quarter? And, Ofer, I think you mentioned that there were some greenshoots in May. I realize it's kind of an uncertain macro right now. But can you elaborate maybe on what you saw in May that kind of made you reference that kind of success.

Basically, January traded well. And since the conflict in Ukraine, start of the war in Ukraine and, in parallel, all the new macro data, inflation and so on peaked, basically, we have seen a reduction. So, it started in March in Europe, as we mentioned. And April was very similar to March in terms of trends. And, again, May, as you mentioned, it's still early, we're just in the middle of the month, and we don't know if just a few good days or a trend, but we have seen better numbers in in May.

The next question is from Josh Beck with KeyBanc.

I wanted to ask a little bit about OpEx flexibility. Clearly, you've cut the top line between 5% and 6% and you've been able to hold in EBITDA. So, certainly, that shows discipline. As we start to think about 2023 and perhaps a softer, sustained consumer scenario, is there a level where you're not going to be able to maybe absorb the top line softness and you'd have to kind of reduce the profitability assumptions. Just curious how you're thinking about that balance.

We do maintain a very agile approach and also agility within the organization. And basically, for 2022, we do think that, based on the synergies that we are already realizing with Flow and we will continue to realize in the next few months and the continuous leveraging of the economies of scale that we can sustain that. And also, I would say that we had a ramp up in H2 of 2021. And now, we're sort of also starting to enjoy the people that have joined us. So, we slowed down a bit without any connection to the macro environment. We just wanted to sort of absorb and start enjoying the people that have joined us in the last few months. So, this is regarding 2022. Going forward, we do keep an agile approach and we believe that we can sustain up to a certain level and we will plan our expenses accordingly. But we will maintain and we will continue to prioritize healthy growth. So, we will continue to invest in any resource that can push growth as long as it's healthy.

Maybe just a follow-up, I realize a lot of this is reading tea leaves in some ways. But across your business and customer base, have you seen any notable impacts from some of the supply chain disruptions that have taken place, and maybe separate from inflation, just what's happening with reopening and more folks traveling.

From the, I would say, mid-2021, there is an impact of reopening, but that was already baked into our guidance. So, we do see an impact, but this was part of our planning. So all in all, we see a net neutral effect compared to our planning. But, obviously, people are traveling and the world has reopened and it does have impact generally on ecommerce. But this was already planned.

In terms of in terms of supply chain, maybe, Ofer, I'll take this one. In terms of supply chain, still as we – I think we discussed it in the previous call and the same holds now, we don't see any impact on us, neither direct or indirect, from the logistical holdups in supply chains around the world for the fact that, first of all, for us, everything flies in the air, most of the holdups and bottlenecks in supply chains happen in terms of sea freight. So, that has minimal effect on us, if any, directly. Indirectly, some of our merchants, obviously, may be impacted by shortages of inventory, et cetera. But since the world has talked about supply chain challenges for a while, everybody basically prepared for that and we've seen merchants that have rolled forward inventory orders and made them well in advance before the season. And even if they encounter some levels of limited inventory, typically, there is no impact on our activity because the merchants tend to prioritize the direct to consumer channels when there is shortage in inventory versus our channels like wholesale or marketplaces. So, again, because we serve their direct to consumer channel, which is the most important for them, we do not see any impact of that to date.

This concludes the question-and-answer session. I would like to turn the conference back over to Amir for any closing remarks.

Thank you. On behalf of Ofer, Nir, myself and the entire Global-E team, I would like to thank you all for joining today and for your continued support and interest in Global-E. As always, I would like to take this opportunity to thank our loyal merchants for their continued trust and partnership and to congratulate all my fellow team members here at Global-E on yet another quarter of great execution as we continue to pursue our ambitious long-term goals. Goodbye all. Keep safe. And we very much look forward to seeing you again on our future earnings calls.

This concludes today's conference call. You may disconnect your lines. Thank you for participating and have a pleasant day.