Good morning. My name is Chris and I will be your conference operator today. At this time, I would like to welcome everyone to the Canada Goose fourth quarter 2020 earnings call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question and answer session. To ask a question during the session, you will need to press star, one on your telephone. Thank you. I would now like to turn the call over to Patrick Bourke, Vice President, Investor Relations. You may begin your conference.

Thank you Chris, and good morning everyone. With me are Dani Reiss, President and CEO, and Jonathan Sinclair, EVP and CFO. After prepared remarks from Dani and Jonathan, we will take your questions. This call, including the Q&A portion, includes forward-looking statements. Each forward-looking statement is subject to risks and uncertainties that could cause actual results to differ materially from those projected in such statements. Certain material factors and assumptions were considered and applied in making these forward-looking statements. Additional information regarding these forward-looking statements, factors and assumptions is available in our earnings press release issued this morning, as well as in the Risk Factors section of our most recent annual report. These documents are also available on the Investor Relations section of our website. The forward-looking statements made on this call speak only as of today and we undertake no obligation to update or revise any of these statements. Our commentary today will include certain non-IFRS financial measures which are reconciled in the table at the end of our earnings press release. With that, I will turn the call over to Dani.

Thanks Patrick, and good morning everyone. I hope that your families are all safe and that you’re all finding your way through these times as best you can. Before we begin, I want to acknowledge recent events of police brutality against black people across North America. The marches, protests and demonstrations happening around the world are important. This discussion is important. We support and we stand with those who are speaking out against inequality and injustice. As you know, the world is also facing a global health pandemic. I believe that crisis can bring out the best in people and I’ve seen that here at Canada Goose as well. We have been challenged in completely new ways, and I’m so proud of how our company has responded. At all levels, our team has gone above and beyond to help the business weather the storm while supporting each other and the communities that we serve. I want to give special mention to our team and our partners in Greater China. As the first part of Canada Goose to deal with this global pandemic, we are grateful for all of the wisdom and encouragement that they have shared with the rest of the businesses throughout the crisis. To all our employees, thank you for your resilience and your determination during these trying times. All crises necessitate focus and decisive action. During this crisis, we have spent a lot of time asking ourselves what’s important, and we are keeping it simple. Our plan is, first, to do everything we can to support people so that we can emerge from the pandemic together stronger, and second, put the business in the best possible position for a strong recovery whenever that happens. These two things are at the core of how we are approaching the…

Thanks Dani. Good morning everyone. Thank you for joining us. I hope you’re all safe and sound. The focus of my remarks today will be different. The reach and intensity of COVID-19 on our business has changed dramatically since we last spoke. The initial impacts of the pandemic were limited to our fast-growing Asia business and travel-related demand in international destinations. This became a much larger and more global headwind at the end of the fourth quarter. As North America and Europe closed down, the vast majority of our revenue sources as well as those of our wholesale partners were shut off. We’re now just starting to come out of that. With that sequencing in mind, I will begin with a brief overview of our results before addressing the actions we’ve taken and the current situation. Looking at our key metrics for fiscal 2020, you will see a business that still delivered strong growth and robust profitability. That is despite the significant external headwinds. Total revenue increased by 15.4% to $958.1 million, adjusted EBIT margin was 21.6%, and adjusted EPS per diluted share was $1.32. These levels of performance speak to the resilience of our high margin business model. In the fourth quarter specifically, there are a couple of revenue impacts I want to highlight, starting with revenue by channel. D2C decreased by 6.7% to $114.2 million. A near doubling of our store count was offset by disrupted traffic and reduced purchasing from Asian consumers globally. The height of the regional outbreak coincided with the last window of peak for winter shopping around lunar New Year. On a local basis, consumers were largely confined to their homes and they avoided non-essential shopping as a precaution, even if they had the choice. Outbound international travel and shopping from the region were…

[Operator instructions] The first question comes from Camilo Lyon of BTIG. Your line is open.

Hi, good morning everyone. Thank you for the commentary and the updates.

Camilo, welcome back. How are you doing?

I’m doing great, thanks. You shared a lot there, Jonathan, at the end, and I wanted to delve into some of the points that you made. I guess first, one of the last comments you just made, increasing your focus on D2C, I think that was in light of the shut-in of demand from the wholesale channel. Could you just provide some more color on what you mean by that and maybe shed some color on the discussions that you’re having with your wholesale partners about fall shipments, and then how you’re tying all of this into your well positioned inventory that you have on hand?

Yes, if we take the first part of that, which is how we’re focusing on D2C, clearly we’ve talked about the investment program that we’ve got lined up. We see a significant opportunity to continue to develop our retail portfolio, as well as to work with our existing stores and our existing client base there. We’re also investing strongly behind our online business, which we see as pivotal at this time as a core part of our D2C channel.

I was just going to add some color on wholesale. We have great relationships with our wholesale partners, and obviously as everyone’s stores were closed for a period of time, there’s more inventory in channel and that’s a natural by-product of what happened. As a result, our order book will be slightly lower from a wholesale perspective going into next year. That said, largely our products are not discounted and our business model remains intact, and we’re feeling very good about the partners that we have there. Many of them are expecting us to be one of the brands that help lead them through the recovery, and we’ve always said that wholesale is an important part of our business and will continue to be important.

Great, so is that to suggest that the inventory at wholesale right now is relatively sufficient for the upcoming season, and that’s what’s going to make you focus on your D2C channel all the more, that you may have some fill-in product to create a more full representation but for the most part, what exists at wholesale is sufficient?

No, not exactly. As I was saying, there is somewhat more inventory in channel than is typical. That said, our order book going forward, we’re very happy with it. It exists, it’s strong, it’s not as strong as last year because of the inventory that’s in channel, but there will be wholesale shipments this year. There will be significant wholesale shipments this year, and the reason why we’re focused on D2C so much is that, especially as we’ve seen in this environment, that’s where people have been engaging. We’ve seen great engagement there and we know that no matter what happens, and the future is so unpredictable as we wrestle with this virus, but no matter what happens people will be online, people will be engaging and shopping online, and we want to have our strongest possible omnichannel experience for as many people as possible on our website. That’s why we’re focusing there. But wholesale, to the extent that it may be available, it’s also going to be a channel that people shop there.

All we’re saying is, it’s just a bit too early to call exactly what that looks like, but as Dani said, we fully expect healthy shipments in the channel.

Is there a direction that you could provide that’s either positive or negative on the order book at this point?

I think the key thing to think about is the visibility of the wholesale channel is much lower than is typical at this time of year, for reasons I’ve just said - you know, we’ve shut off shipments since March and that’s continued through to today, so in relation to last year, you should expect lower shipment levels and similarly later timing. But beyond that, it’s really too early to call.

Got it. Understood, thank you. Then if you could provide some color on your variable versus your fixed costs, you mentioned that you took out about $90 million in expenses. If you could just maybe help articulate your percentages of variable to fixed and how we should think about that going forward for the year.

The best way to think about this is to think about our cost base and the three components in which I normally describe it. We have our direct costs, our channel costs, and typically we’re able to manage those in line with revenues, certainly when it comes to the components around variable rent and people costs, which are two of the bigger components. The second cost bucket is marketing, which we would normally expect to stay at the same proportion of revenues, and whilst we don’t pick that out as a specific number, we do say that the remainder--that the amount of that varies pretty much in line with revenues. Then the third component is overhead, and when it comes to overhead, that is somewhat more fixed, although obviously we take the appropriate actions there to try and size that for the business size that we are now.

Ladies and gentlemen, moving forward please limit yourself to one principal question and one follow-up question. The next question comes from Ike Boruchow of Wells Fargo. Your line is open.

Hey, good morning Dani, Jonathan, Patrick. Hope you’re all doing well. A couple from me. Jonathan or Dani, not sure who wants to take it, but first, can you just maybe break out the major buckets of the $90 million in cash savings and how that should be spread across the year? That’d be helpful. Then just on the inventory, really helpful comments. I’m just kind of curious, given how you’re managing inventory, how does it limit your ability to potentially introduce some newness this year given it sounds like you’re trying to sell inventory that’s already been produced, and is there a situation where obligations to manufacturing PPE potential limits your ability to produce regular product at some point this year? Thanks guys.

Let me take the first of those, which is around the cash reduction, and then I’ll pass to Dani. As I said before, we’ve reduced our cash expenses and investments by approximately $90 million in the quarter. Over two-thirds of that comes from working capital. Inventory is typically the largest use of cash at this time of year, and with fiscal ’21 largely supported by inventory on hand, it really does great reduce our need for further investment. The remainder is split roughly evenly between reduced operating costs and reduced capex. What I’d also underscore is that we’ve got further flexibility to reduce cash outflows as the year evolves, should the need arise.

Yes, and from an inventory point of view, Ike, I’d answered earlier in my comments we’re very happy with the amount of inventory we have and the complexion of inventory that we have, and we also continue to have the ability to manufacture more of it as needed. The inventory that we have staged was always planned to run fiscal 2021, and there was always lots of newness built into it, so a lot of our new programs for fall ’21 are alive and well and will be part of our program for this year. As we speak, we’re introducing newness into Greater China and we’re seeing great success, including our new spring [indiscernible] collection for example.

Great, thank you.

Your next question comes from Kate Fitzsimons of RBC. Your line is open.

Yes, hi. Good morning. Thanks very much for taking my questions. I guess if you could just talk about the emphasis on the direct channel, you had alluded to some greater investments in ecommerce and omnichannel. Could you just provide some greater color there? Then Jonathan, how are you approaching store openings into fiscal ’21, and as we think about the productivity recovery as the year progresses, how are you approaching it, just given the strong tourist business that you guys typically have compared to local customers? Thank you.

Let’s take that in sequence, which is around--initially around the ecommerce. Clearly, as I said in my prepared remarks, we’re putting a lot of emphasis on the D2C channel. The consumer is acting more digitally than ever, and as a digital-first brand that puts us in a very strong position. We continue to develop the functionality of our websites, we continue to work with our stores, we launched the omnichannel functionality here in Canada last year, last fiscal, and that’s something that we see as a platform going forward. When it comes to our store openings, I think it’s a little early to call it with integrity. There are a lot of moving parts. We have timelines, negotiations, how traffic recovers, but we will be agile and flexible as the year evolves. We do have some world-class locations already secured. A couple of examples, one here in Toronto in the Eaton Centre, one in Shanghai in the IAPM Mall, and we also have significant flexibility with our commitments. As I said before, we will not sacrifice our standards if the business case is no longer there.

Your next question comes from Omar Saad of Evercore ISI. Your line is open.

Good morning, thank you for taking my question. In February, you were really one of the first out there to sound the alarm, even though it was still very early in the pandemic, of the impact on the Chinese consumer, especially the traveling consumer and how that impacted your business. Maybe you could give a little bit more of an update on what you’re seeing with the all-important Chinese consumer, whether it’s through digital, whether it’s in stores in China. Obviously there’s probably not a lot of Chinese traveling tourists out there, but maybe a little bit more update in terms of how that Chinese consumer is doing in the last couple months or so since that market has reopened. Thanks.

Hey Omar, it’s Dani. China is on the road to recovery. You definitely see that - all of our stores in China now open, and the recovery is happening. It’s progressing. I think you are correct - I think that it’s reasonable to speculate that there will be a reduced amount of tourism next year, and what the unknown is the degree to which people shop for all brands, the shopping behaviors and patterns of people, whether they shop in their own country and how much more since they’re not travelling. I’ll bring it back to online, it’s one of the reasons we’ve invested so much in our online and ecommerce capabilities for this year, because I think that to the extent that people go out to shop and to the extent those numbers are reduced, the differential will go online and we want to be able to serve them really well. Another thing that we’re seeing which I think is important to note is that the people that are going out to shop, their conversion rates are higher, and that means that those who are shopping are shopping with intent.

Thanks for the update, Dani. Good luck, guys.

Thank you.

Your next question comes from Jonathan Komp with Baird. Your line is open.

Yes, hi. Thank you. Can I just maybe get an update, your broader sense when you think of the economic sensitivity for your brand? I know that it’s a question that may vary pretty widely across geographies, but in terms of any pressure on discretionary spending in Canada or abroad, how do you think about the ability to withstand and remain relevant?

Thanks Jonathan for your question. I think that our brand has been able to withstand and even grow through many crises over time, and I think the ability for us to do that is because we provide a functional product. I think that our products last for a lifetime and they are a safety protective product, and I think for those reasons people gravitate towards products like that. I think especially this winter when it’s cold outside, if people don’t feel comfortable going outside very much but want to go for a walk, I can’t think of a better item to purchase than a Canada Goose product. I think our items are seen as investment items, and I think that’s why we feel very confident that we are more relevant than ever.

Okay, that’s really helpful. Maybe just one follow-up, when you think about your key partners both in Canada and [indiscernible] been a topic for the last few quarters, but how do you think about the health of your wholesale partners, especially if other brands were to be more promotional, or impact to margin structure for some of your partners? How do you think about distribution and what that may look like?

We’re obviously [indiscernible] situation with wholesale and how that unfolds. We feel very comfortable and we feel very secure with our relationships with our wholesale partners, which are very strong, and also with the way that our brand is perceived and that we are a full-price brand. I think that to the extent the wholesale landscape changes, as I said, we’re monitoring it, and I think that any changes in that landscape just provide further opportunity for us to lean more heavily into our direct-to-consumer channel, and I think that’s a good thing for our business.

Okay, appreciate the color. Thanks everyone.

Your next question comes from Adrienne Yih of Barclays. Your line is open.

Good morning everybody. Glad to hear everybody is well. Dani, I guess my question is on the supply chain. I wanted to talk about the ramp and the gradual resumption of down filled jacket production. How much are you still doing in contract manufacturing versus direct maybe currently, and what do you expect that to be at the end of the year? Is there a significant portion of the down fill or the raw material that’s actually sourced through China-slash-Asia?

I’m sorry, I missed the last part of that question. Over eight factories right now, at the moment they’re all manufacturing PPE for government contracts, and we are able to, in some cases--it’s province by province in terms of which ones are able to open at which time, but we’re able to open as needed to continue to manufacture down-filled products. We have other raw materials that we need in house and we’re fully able to pivot to manufacturing products that we need, as we need them. You asked about the percentages. The majority of our production at this point is in-house manufacturing. I think it’s in the neighborhood of 70% or so right now.

Okay, great. Jonathan, you made a comment during your prepared remarks, you’d said obviously D2C, I believe, double the margin. Were you referring to gross margin or four-wall margin, you know, on the D2C side, or EBIT margin?

No, my comment is on four-wall profitability of retail versus wholesale, so it’s the retail margin, the bottom line retail margin.

Okay, fantastic. Thank you very much. Best of luck.

Your next question comes from Mark Petrie of CIBC. Your line is open.

Hey, good morning, and thank you for all the commentary. I just wanted to ask on the marketing strategy and initiatives. In the past, a lot of it’s been sort of grassroots and in-market and event driven. Obviously that looks very different in a pandemic and even post-pandemic. I’m just wondering how you’re thinking about marketing initiatives and brand building over the next year.

Thank you for the question. Our philosophy on marketing, first of all I think it’s very social media driven, it’s very internet driven, and a lot of it exists online. I think that’s very important. I think that at a time like this, one of the tendencies I think that a lot of brands, a lot of companies have is to first cut marketing, and I believe that spending on marketing is a wise investment at times like this. I think that it’s important, especially for a brand like ours, that we have authentic and real stories to tell, and we continue to do that, and the primary channel for that is online, without question.

Okay, thanks. Also, just wondering--you know, you mentioned some of the positive web trends or online traffic trends that you’ve been seeing. Just wondering if you can provide a little bit more commentary in terms of how that’s looked by region and then what the pacing of that has been, if it’s coincided with lockdowns being eased and broader spending recovering, or what that’s looked like. Thanks.

Well, we don’t break out by region that sort of information, but we are very encouraged by what we’re seeing, there’s no question about it. It’s difficult in this kind of environment which is so uncertain, and also in our smallest quarter, it’s difficult to look at any of this data and rely on it as a leading indicator, but overall the trends are very positive and we’re super happy to see that.

Thanks a lot. All the best.

Your next question comes from Sam Poser of Susquehanna. Your line is open.

Thank you for taking my questions. Good morning, and hope everybody is well. I wanted to--I just wanted to follow up, when you think about--I know you’re not guiding, but when you think about the back half of the year, do you think that given the revenues, the mix benefit of selling goods directly, that you’ll be able to offset maybe some wholesale, more than offset wholesale shortfalls by the increased business, or theoretically the increased business in your direct business, specifically digital?

I think that--you know, the reason why we’re not providing guidance is because it’s so hard to predict. We are super encouraged about it and there’s a lot of positives, a lot of things that we’re looking at with a great amount of optimism, but having said that, there’s so much uncertainty in the world today that it’s impossible to provide any sort of concrete guidance at this time.

Thank you. Secondly, do you believe--I mean, what feedback have you been getting both from your direct consumers and from your wholesale partners in many of the initiatives that you’ve been taking vis-à-vis what you’ve done in producing PPE, as well as the sustainability efforts as far as improvement or changes or evolution of the brand, of the Canada Goose brand itself, and despite a warm winter last year? Some of your wholesale partners, warmer than they might have been without those initiatives, warmer to you than they would have been without those initiatives.

I think that the sentiment around Canada Goose, both with our wholesale partners and with our consumers, remains and continues to be very strong. I think that to tie that--to talk about PPE manufacturing, the reason we decided to make PPE as soon as we became aware of the urgent need for it was because it was the right thing to do, and since then we’ve engaged with governments and answered their call and we’re producing lots of it today. We were uniquely positioned in Canada, having the--I don’t think there’s anyone else with the capabilities that we have to do what we’re doing, at the scale that we’re doing it. We’re doing that because we were in a situation where we were able to help, and that’s the right thing to do. I’m very proud to be able to do that. I think from a corporate citizen point of view and our sustainability initiatives, we all know that the apparel industry has to change, and there’s a lot of conversation around that. We are committed to being a leader in that. I think that everybody, both our consumers and our retail partners, are happy to see that with anybody. I think that that’s a societal need and something that has to change, and we’re really excited about moving forward with this and being a major part of that.

Thank you very much, and good luck.

Your next question comes from Michael Binetti of Credit Suisse. Your line is open.

Hey guys, thanks for all the commentary today. Congrats on a nice quarter, managing a very tough macro. I wanted to ask, I know you gave some commentary on the annual trends and the pressures today on the call, but the changes in the D2C gross margin, it was up--I think fourth quarter was up about 550 basis points on a two-year stack in the middle of a pandemic, so something is going very right there. I’m just curious what the composition of that was, specifically in the fourth quarter, and if that could be change in how we should think about it going forward. Backing up, Dani, I wanted to ask you on D2C, I’d love to know on a multi-year basis how we should think about the physical store fleet. I know you said it’s too early to look out this year, but the ecommerce opportunity is clear here but there’s been a lot of difficulty imagining what your store fleet could look like longer term. I think the real value creation for this brand in a DCF would be the ability to add these stores that clearly generate returns well above your cost of capital for the long term, whether those stores open and comp negative and then settle in. I know there’s been a lot of volatility in figuring that out from the financial world. But you’ve got a fleet of stores that has very different economic differences on a store-to-store basis. How close do you feel like you are to having a prototype where you could drop in 50 or 100 locations in the North America market, have a repeatable prototype with consistent economics, better leverage on the preopening process? I think it’s important because as was pointed out earlier in Q&A, a lot of the wholesale channel partners that you have do have some level of financial distress today that’s kind of making the commentary on this call predictably focused more on the D2C side. Thanks.

Okay, I’ll take the gross margin part of that. I think you’ve heard me talk a lot about the way in which we manage our gross margin in terms of the tailwinds that we create and the headwinds. We’ve seen that algorithm playing out to good effect. What we see is that with a combination of pricing, sourcing, that we’re able to create some very positive tailwinds in gross margin. You see that playing out in D2C. That’s combined with favorable mix when it comes to both product and geography, and that helps finance the investment that we continue to make in new product development as well as the inflationary pressures. But what I would also say is that we see our job over time as keeping our channel margins roughly where they are, and the mid-70s for D2C is where they belong in this model. That’s broadly speaking how we see it playing out over time, and that’s not changed.

Yes, to comment on stores, I think it’s reasonable for you to consider us rolling out similar number of stores next year, as Jonathan mentioned in his remarks, and continue this year. We do not see ourselves as a brand, especially in today’s retail landscape, that has hundreds of stores. We want to have the best and most important stores in the most important locations in the world, and we believe that we are doing that. I think that as the world recovers from this global pandemic, I think physical retail is still going to be important, especially for a brand like ours which is experiential. I think we’ve demonstrated that with our experiential stores, which I think will be actually uniquely positioned this year, given that it is very social distanced inherently. I think that you can expect us to continue rolling out stores, but we don’t have a specific target other than we’re not going to open hundreds of stores.

Okay, thank you very much.

Our final question for today comes from Erwan Rambourg of HSBC. Your line is open.

Hi, good morning gentlemen, and thanks for taking my question. I just wanted to come back to Asia, because repatriation of growth in China started way before COVID-19. I think COVID-19 was just an accelerator. A lot of your luxury peers are mentioning the fact that they’re growing at 60%-plus. I wonder if you could qualify what you’re seeing there, because I think you were saying that traffic is still down but conversion rates are pretty good, and because you had a lot of purchases from Chinese clientele in North America. I’m wondering if you can quantify what you are seeing in China, and maybe if you have a better approach today in terms of what your sales by nationality look like globally, i.e. what is the proportion of sales you do with Chinese in your view today.

I think the commentary that we’d give on this is very much around the fact that we’re at a point in time where sales levels are naturally low, so any context I’m giving around this is against our low point in the year, and therefore you get a lot more noise and signal even when you look at all the COVID variables. What we have seen for sure is we have seen some early signs of recovery in our quietest trading period in mainland China. As I said in my remarks, prepared remarks, Hong Kong is still heavily impaired because there’s just a complete absence of movement inside and outside of the country, but when it comes to mainland China, we are seeing good, strong performance coming back very gradually, high conversion rates particularly standing out, and that doesn’t matter whether I’m talking about Shanghai, Beijing or Shenyang. I’m seeing it in all of them, and I’m seeing it more strongly online.

Yes, I’d just respond to this commentary on Hong Kong. I think this is good for [indiscernible] every retailer in Hong Kong in that the latest speculation is that right now, there’s a 14-day mandatory quarantine period in Hong Kong, so very few travelers are coming from mainland to Hong Kong, and they’re talking about or speculating about lifting that in early July. That may or may not happen, but whenever that does happen, that’s good news for anybody who has a retail store in Hong Kong because there will be more tourists and more people from mainland to purchase stuff, and that’s not that far away.

Thank you. Just a quick follow-up on Asia also, most of your luxury peers are saying that Korea is also rebounding quite nicely. I mean, I don’t think any Korean stores were actually shut during the COVID-19 pandemic. I don’t know if you have a footprint there or if you can tell us a bit how you think about that market in terms of potential.

Korea is a very strong market for us. We do well there. We [indiscernible] next year, we expect to have a good season there this year. Overall, the long term potential in Korea continues to be extremely large and we have a lot of runway there.

Remember, that one is a distributor market for us.

That was the final question for today. I will now return the call to Dani Reiss for closing remarks.

Thank you. Thank you all for taking the time to be with us today. We appreciate your interest and your support of Canada Goose. Stay safe, and we all look forward to speaking with you again very soon. Take care.

This concludes today’s conference call. You may now disconnect.