Mark Schiller
Analyst · Truist Securities. Please proceed with your question.
Yes. So, our relationships with customers have dramatically improved in the last 18 months for several reasons. First and foremost, we were not servicing the business 18 months ago. We had 70% service in personal care for nine months as an example. We couldn’t keep the shelf stocked, so just our ability to keep the shelf stocked has improved our relationships, number one. Because any conversation with a retailer when you come in and talk about promotions or innovation or whatever, their first response is I don’t even want to talk to you until you can service the business. So, we’ve checked that box. Second, we came into the pandemic where other people really struggled with the surge in capacity, and we really serviced the business nicely through the pandemic. So, we have again also kind of won some grounding points, if you will, around our ability to service the pandemic and things like the scrapping is on hand sanitizer when nobody could get it, and we were able to go to customers and provide them with something they desperately needed. All those kinds of things improved the relationship. Then, on top of that, we are now bringing a ton of innovation at a time when other people are pulling back their marketing and pulling back on their innovation, because they’re just trying to service the business. So, for example in tea, where we’ve been growing 30% plus for the last five months, we’re introducing 14 new items in tea. And they’re not just here’s another flavor of Sleepytime tea, it’s energy, it’s probiotics, it’s melatonin, it’s a whole bunch of things that really didn’t exist before within the category that is being very, very well received by customers. So, we’re bringing innovation at times when others aren’t and we’re bringing real innovation versus line extensions. And that is going to bode well in terms of us picking up space. And then, the last thing I would just say is, you got to remember, over the last 18 months, we’ve been reducing SKUs and eliminating uneconomic spending. So, as you’re pulling money away from people and cutting back on the push with the retailer to grow the category, now that we’ve pivoted toward growth again, we are getting a very good reception from people and they are excited about what we’re bringing. So, I believe that we are very well set up to be a net winner during the pandemic and a net winner coming out of the pandemic because of all the factors that I just mentioned.