Welcome to The Hackett Group Fourth Quarter Earnings Conference Call. Your lines have been placed on a listen-only mode until the question-and-answer session. Please be advised the conference is being recorded. Hosting tonight's call are Mr. Ted Fernandez, Chairman and CEO; and Mr. Rob Ramirez, Chief Financial Officer. Mr. Ramirez, you may begin.

Good afternoon, everyone, and thank you for joining us to discuss The Hackett Group's fourth quarter results. Speaking on the call today and here to answer your questions are Ted Fernandez, Chairman and CEO of The Hackett Group; and myself, Rob Ramirez, Chief Financial Officer. A press announcement was released over the wires at 4:05 p.m. Eastern Time. For a copy of the release, please visit our website at www.thehackettgroup.com. We will also place any additional financial or statistical data discussed on this call that is not contained in the release on the Investor Relations page of our website. Before we begin, I would like to remind you that in the following comments and in the question-and-answer session, we will be making statements about expected future results, which may be forward-looking statements for the purposes of the federal securities laws. These statements relate to our current expectations, estimates and projections and are not a guarantee of future performance. They involve risks, uncertainties and assumptions that are difficult to predict and which may not be accurate. Actual results may vary. These forward-looking statements should be considered only in conjunction with the detailed information, particularly the risk factors that are contained in our SEC filings. At this point, I would like to turn it over to Ted.

Thank you, Rob, and welcome, everyone, to our fourth quarter earnings call. As we normally do, I'll open the call with some overview comments on the quarter. I will then turn it back over to Rob to comment on detailed operating results, cash flow and guidance. We will then review our market and strategy-related comments, after which we will open it up to Q&A. This afternoon, we reported total revenues of $79.2 million and adjusted earnings per share of $0.47, both exceeding our quarterly guidance. Our results were driven by the overperformance of our SAP segment and the strong performance of our GSBT segment, which continue to see increased revenue growth from our Gen AI engagements. Gen AI revenues have a higher margin than our traditional consulting and implementation revenues and are driven by highly differentiated capabilities of our AI XPLR, X-P-L-R, platform and our recently acquired ZBrain platform, as well as the LeewayHertz implementation team. We are seeing clients moving from awareness and education to budgeted projects, and we saw that really towards the end of the fourth quarter and we're also seeing it in the beginning of this quarter. Total GSBT segment revenues, which were up 4% were partially offset by the weakness in our eProcurement practice. We believe Gen AI-enabled transformation is a generational opportunity that will fundamentally change the way companies operate as well as the way consulting services are sold and delivered. The Gen AI platform capabilities of AI XPLR have now been extended with ZBrain's ability to orchestrate and build complex multi-agent workflows, which should allow us to compete strongly in this rapidly growing space. More importantly, what's most differentiating is the power of our combined end-to-end capability. AI XPLR's capability to dynamically ideate and evaluate Agentic Gen AI solutions with the advanced open-source…

Thank you, Ted. As I typically do, I'll cover the following topics during my portion of the call. I'll comment and make a commentary on an overview of our 2024 fourth quarter results, along with an overview of related key operating statistics. I'll cover an overview of our cash flow activities during the quarter. And I'll then conclude with a discussion on our financial outlook for the first quarter of 2025. For purposes of this call, I will comment separately regarding the revenues of our Global S&BT segment, our Oracle Solutions segment, our SAP Solutions segment, and the total company. Our Global S&BT segment includes the results of our North America and international Gen AI consulting and implementation and licensing revenues, benchmarking and business transformation offerings, executive advisory market intelligence and IPaaS programs, and our OneStream and eProcurement implementation offerings. Our Oracle Solutions and our SAP Solutions segments include the results of our Oracle and SAP offerings respectively. Please note that we will be referencing both total revenues and revenue before reimbursements in our discussion. Reimbursable expenses are primarily project travel-related expenses passed through to our clients that have no associated impact on our profitability. During our call today, we will also reference certain non-GAAP financial measures, which we believe provide useful information to investors. We've included reconciliations of GAAP to non-GAAP financial measures in our press release filed earlier today. And we'll post any additional information based on the discussions from this call to the Investor Relations page of the company's website. Moving on, for the fourth quarter of 2024, our total revenue was $79.2 million. Our revenues before reimbursements were $77.5 million, which was above the high end of our quarterly guidance. The fourth quarter of 2024 reimbursable expense ratio on revenues before reimbursements was 2.3% as compared…

Thank you, Rob. As we look forward, let me share our thoughts on the near- and long-term demand environment and the growth opportunity it offers our organization. Although the demand for digital transformation remains strong in traditional areas, it continues to be impacted by thoughtful decision-making as organizations assess competing priorities due to economic concerns and the consideration of emerging Gen AI technologies. In 2025, we expect IT budgets to increase with increasing attention and allocations to the rapidly emerging Gen AI solutions and the related opportunities and threats it brings to all industries. While in 2024 Gen AI budgets were primarily focused on developing awareness of AI, in 2025, you will see increasing amount of IT budgets, specifically allocated to Gen AI initiatives in high feasibility and high impact areas. We also expect to see an increasing investments in data quality and value initiatives that are critical to any Gen AI strategy. The unlimited potential of AI will define an entirely new level of Gen AI-enabled world-class performance standards, driving all software and services providers to extend the value of their existing offerings with the introduction of AI agent extensions. We believe this will result in unprecedented innovations, which all organizations will have to consider. This shift is consistent with our aggressive pivot to Gen AI-enabled transformations, which we believe positions a generational value creation opportunity for our organization. Strategically, we continue to focus on recurring high margin IP-related services. But what is new is the accelerated focus and investments we are making in all of our Gen AI capabilities. The most significant investments have been in the development of our AI XPLR platform and in the training and development of our associates. Our strategic acquisition of LeewayHertz further expanded and accelerated all of our efforts. This will further…

[Operator Instructions] The first question in the queue is from George Sutton with Craig-Hallum. Your line is open.

Thank you. Ted, it was nice to hear you call out some revenues and the influence that Gen AI had in the fourth quarter and will have in Q1. I wondered if you could give us a little more detail on the breadth of what you're working on? Give us a sense of what the pipeline might look like?

Well, let me say, at the highest level, let's just say that both the -- our client entry points or meetings that we're having and even the content which our executive advisory and market intelligence clients are leveraging, is being significantly skewed to Gen AI-related questions and comments and interest. So that really drives our meeting counts, it drives our client engagements. And look, George, we've worked really hard to get out in front of this by launching AI XPLR at the beginning of last year. All of that work we did in 2024, when you bring that together with the acquisition of LeewayHertz and the fact that they bring not only great engineering capability, but in an orchestration, an agentic workflow orchestration platform, really allows us to be incredibly competitive. We believe we're at the tip of the spear on these opportunities. So, look, whether it's meeting counts, whether it's discussion with clients and/or revenue that we booked and saw on a sequential basis, look, the opportunities are expanding for us. And I think we're just -- if you look back just a year, we're a dramatically different organizations with we believe, very unique capabilities which we've assembled throughout 2024. And so hopefully, that provides some context to your question.

So I thought about you immediately when I really understood what DeepSeek had done, which was dramatically reduce the power of compute and -- or the cost of compute. And it seemed right down central to really accelerate the application side of AI, which I thought you would be a direct beneficiary of. Can you give us a sense of how that news might have affected things in your pipeline?

Well, the capability of these foundational large language models is key and central to this Gen AI revolution. And it powers the Gen AI solutions, which we identify, evaluate and are working with our clients with. So one to see capabilities expand, supposedly the price points relative to those capabilities go down in my mind is very positive for the end user. It infers that you're going to get greater, you're going to get access to this knowledge base with all of this GPU power and now with growing capability on its ability to infer, reason and help you and assist you in many ways. For us, our capability, we have focused and believe we are experts at solutioning a Gen AI opportunity from ideation all the way through a fully deployed solution at scale. So I can tell you that the innovation we've had in developing our capability with every version of AI XPLR that we've released with the third one coming out this quarter. And now the addition, I can't tell you how capable of this LeewayHertz team, its founder is an incredibly talented individual and the ZBrain platform that they bring. But look, the capabilities are improving across all dimensions of Gen AI deployment. And the DeepSeek, I'll call it a wake-up call, I think is great news for end users and people that plan to adopt Gen AI capabilities throughout these next few years.

One other question, if I could. SAP is typically fairly lumpy business for you. It sounds like it really picked up this past quarter. Can you just give us a duration expectation? Is this a new level for the SAP business given the investments you've made? Or is -- are these more one-time projects?

Look, we strongly benefited from the sale of software at the tail end of the year. It was the highest level we've ever achieved. In fact, unfortunately, I can't say that we can continue at that pace from Q4 to Q1, primarily because one is end of year activity and the other is first quarter. But our SAP demand, when we look throughout 2025, we're expecting it to be very strong. And that's before we see some of the SAP agentic capabilities that it's now starting to tout. So we hope it's a strong year for SAP and our SAP Group.

Okay. Thanks guys.

[Operator Instructions] The next question in the queue is from Jeff Martin with ROTH Capital Partners. Your line is open.

Thanks. Good evening, Ted and Robert. How are you?

Hey, Jeff.

Good, Jeff.

I wanted to drill in a little bit more on your meetings in the past quarter or two specific to AI XPLR. Are you seeing those convert into implementation contracts? And what kind of visibility do you have on pipeline conversion over the next couple of quarters here?

We see increasing activity. But more importantly, we see clients with budgeted 2025 initiatives planned, which really changes the engagement for us. So it's a combination of both. We're better prepared and -- than when we were a year ago, and clients don't need to be convinced about the Gen AI opportunity, what it means to their industry of them. So we think that we're just going to see velocity in the pipeline and we're also hoping that entry points are just that entry points in a client that learns how to leverage the Gen AI capabilities that we have to develop and build and deploy solutions, will be spending -- will increase their spend throughout the year with us. So we're hoping for a combination of both a better budgeted client. We're significantly, I'll call it more prepared than we were 12 months ago and the fact that an entry point is just that. Once you're able to demonstrate value with a select or a few use cases or solutions as we refer to them, we believe that clients will continue to increase their spend in the category. So, look, it's very promising.

And then wanted to get your perspective on implementation projects, both in terms of scale and scope, what kind of duration are we looking at? What kind of average implementation projects are you doing today? And where could that go one to two years out from here?

Well, if you really think through the 2024 cadence, right, and then the fact that we didn't close LeewayHertz until the end of September. So consider that as you think of the progress that we've made in our capabilities today versus where it was at the beginning, mid and now at the beginning of 2025, both our capabilities and the opportunities are just better defined. Our clients are better prepared to have a conversation on how to prioritize. And to give you some examples, look, we go all the way from offering a client, something we call a Fast Start program, so they have a chance to become familiar with our platforms and our capabilities. And they have resulted in licensing agreements that have been as long as three years. But know that all of these contracts and all of this activity kind of happened in the tail end and towards the second half of the year. So just know -- I'm just adding context to how they're building and how they built for us, but I can't tell you the difference between budgeted clients with knowledge of Gen AI versus educating clients trying to understand and assess their opportunities in 2024 without having meaningful budgeted dollars last year. I think it's a significant difference. And we'll have a significant difference in the number of clients that we bring on-board and the way clients scale throughout the year.

And then last question for me is, you mentioned eProcurement and OneStream were headwinds to the fourth quarter. I was just curious if you could quantify that and then also give us a sense of what your outlook is for those two areas for the balance of this year?

Well, there is no doubt that the -- let's call it, the Gen AI, I'll call it, opportunities, are somewhat -- or can be disruptive to the enterprise application companies. So as you've seen just in recent weeks, I'm not even going to say months, virtually every enterprise application company has announced some form of extended AI in their first introduction of AI agents or agentic workflows that extend the value of their existing enterprise applications. So that will be disruptive. But if you go to the person who, I'll say moved earliest to capture the power of foundational model, which was Salesforce, and you look at the kind of momentum that they're seeing both in their new agent force as well as what it's meant to their, I'll call it traditional cloud application sales, I think you get a feel for both the opportunity, which I think Salesforce is starting to harvest. But if you go back and look at Salesforce, maybe six months earlier as it was building out its Einstein capability, they had some disruption as well as they were looking at what Gen AI meant to them. So are we surprised that it's creating a little bit of a pause when people think of their technology investment? The answer is, no. Are the enterprise applications quickly responding to the challenge? The answer is, yes. And you're going to see, it's the fight for, I'll call it agentic workflow and the delivery of enterprise functionality, utilizing and leveraging foundational models either through an enterprise application or through, I'll call them independently built solutions, is just going to be fun to watch. Clients are going to have significant opportunities to improve and they're going to have technologies available to them they didn't have 18 months ago. But that does not come without some disruption. So I'm not surprised that we're seeing that happen and we'll see that happen as people integrate agentic capabilities into their current cloud apps.

And then are you able to quantify the headwind from eProcurement and OneStream in the fourth quarter?

Well, they were meaningful enough for us to mention. So for us to say that our GSBT Group up 4%, let's just say that without that disruption that GSBT Group would have been up meaningfully higher, just to give you some reference. But it was meaningful enough to affect the reported growth of the segment.

Fair enough. Thank you. That's helpful.

And the next question in the queue is from Vincent Colicchio with Barrington Research. Your line is open.

Yeah. Good afternoon, Ted. So what is your -- what are your thoughts on the outlook for Oracle as we move beyond Q1?

Our Oracle activity remains, as I said, strong. On the EPM side, which we've strongly benefited from here over the last 24 months with them, probably stronger than on the ERP side. But look, we expect the enterprise application companies to participate in this extended AI capabilities delivered through agents. I think Salesforce has proven that. I expect Oracle, SAP, OneStream, all others to benefit in similar ways. They'll have to explain the additional value that comes from these new capabilities to clients. And look, it may impact some of the velocity in their pipeline for some and may not for others.

And do you need to ramp your Gen AI labor capabilities to meet your demand expectations for '25?

Well, you saw that -- you saw the headcount increase both year-on-year and quarter-on-quarter. And I think Rob mentioned that most of that headcount increase was in our Gen AI groups.

And are you seeing any incremental interest in the joint venture? Any update there would be helpful.

I can report that it's starting to sign licenses. We are working through the details through the final, I'll call it, agreement. So AI XPLR and ZBrain will be -- both reside inside of the joint venture. It will allow us to fully leverage XPLR -- use some of the ZBrain infrastructure capabilities, which are going to be very valuable to XPLR. And we will offer the clients three options, the ability to -- again, we offer both facilitated full consulting engagement or licensing, which attaches a rate card to the license, but we give the client a chance to either license these capabilities or have a consulting facilitated engagement be part of it. And so we expect the licensing activity to increase throughout the year.

Okay. That's it from me. Nice quarter, Ted.

Thank you, Vince.

At this time, I show no further questions. I will turn the call back over to Mr. Fernandez.

Well, thank you, everyone, for participating in our fourth quarter earnings call. As you can see, '25 -- 2025 is expected to be a very exciting year. So we look forward to updating you when we report the first quarter. We'll see you in a few months.

This concludes today's call. Thank you for your participation. You may disconnect at this time.