Good afternoon, and thank you for joining us on today's conference call to discuss Hims & Hers Health, Inc. First Quarter 2021 Financial Results. Joining me on the call are Andrew Dudum, our Chief Executive Officer; and Spencer Lee, our Chief Financial Officer. On this call, we will be making forward-looking statements, including financial guidance and expectations for our second quarter and fiscal year 2021 growth, expansion into new categories, strategies, customer demand and products. These statements reflect our best judgment based on factors currently known to us and actual events or results may differ materially. Please refer to documents that we file with the SEC, including the Form 8-K filled with today's press release. Those documents contain risks and other factors that may cause our actual results to differ from those contained in our forward-looking statements. These forward-looking statements are being made as of today, and we will disclaim any obligation to update or revise these statements. If this call is reviewed after today, the information presented during this call may not be current or accurate. We will also discuss non-GAAP financial measures, which are not prepared in accordance with generally accepted accounting principles. For historical periods, a reconciliation of GAAP and non-GAAP results is provided in the press release filed today with the SEC on an 8-K and also available on our website. And with that, I'll now turn it over to Andrew Dudum.

Welcome, and thank you all for joining our first quarter earnings call. Simply put, 2021 is off to an incredible start. Our mission is clear, to make the highest quality personalized health care accessible to everyone. We started this year helping more consumers across more conditions than ever before, and the results speak for themselves. Across the board, we exceeded our guidance with revenue coming in at over $52 million, representing 74% year-over-year growth, and adjusted EBITDA coming in at a loss of $8.6 million, ahead of our guidance range. We also maintained our gross margin of 77%, which remains our highest in any historical quarter. This outperformance across the spectrum was driven by continued robust growth in our core Hims categories as well as accelerated strength of our Hers brand and across all of our emerging categories. These numbers underpin what I continue to believe is an exceptionally rare opportunity in the public market. A business that combines a massive multigenerational vision, significant tailwind and present-day core fundamentals of robust, diversified growth and efficiency. The truth is we're doing things differently. And it's a real durable competitive advantage. We are meeting this younger generation, especially millennials and Gen Z, where they are, building a brand and set of experiences that they love and leveraging deep consumer expertise and insights to build lasting relationships with the most digitally native generation in the country, the future of the health system, the consumers that matter most. And key to it all, personalization. Hims & Hers helps consumers develop a health care plan of action that is tailored to the exact needs of each individual across a broad range of their conditions and preferences. We believe personalized medicine focused on the consumer is something that's really never been done before at anywhere near…

Thank you, Andrew. I'm pleased to report our incredibly strong performance in Q1. I'll walk through the details behind our performance and then provide our guidance for Q2 and our revised upwards revenue guidance for the full year. First, let's jump into the Q1 results. In Q1, we generated revenues of $52.3 million, which increased 74% year-over-year and exceeded the high end of our Q1 revenue guidance of $50 million. Growth was driven by strong performance across the entire business from all categories. We delivered on growth in new customer acquisition, continued improvements in customer retention and continued expansion of average order values. In Q1, we generated 687,000 net orders, which grew 26% year-over-year. Growth in net orders was primarily driven by growth in subscriptions. We ended the quarter with 391,000 subscriptions on the platform, which increased 79% year-over-year, versus 218,000 subscriptions in the year ago quarter. Subscription growth was driven by both strong new subscriber acquisition and improving retention of existing subscribers. Average order value, or AOV, in Q1 was $74, which increased 42% year-over-year. AOV has increased for the past 9 consecutive quarters as we continue to drive an increased mix of subscriptions towards higher-priced product bundles and multi-month subscriptions. Our revenue performance in Q1 highlights multiple areas of strength in our business. Our large and growing addressable markets, strong consumer demand, driven by our uniquely positioned brand and clear cash pay value proposition, and our ability to drive growth by increasing subscriber lifetime values. In Q1, we saw the continued rotation in our subscription base into multi-month subscriptions and higher AOV net orders. As this rotation took place throughout 2020, we saw strong sequential growth in AOV last year offset relatively flat net orders as the mix of multi-month net orders increased throughout the year. However, as…

[Operator Instructions] Your first question is from the line of Daniel Grosslight with Citi.

Spencer, congrats on the quarter, and congrats to Andrew on his expanding family. Can you drill in a little deeper into the revenue beat this quarter and your revenue guide up? What's really exceeding your expectations? Is it subscriptions, AOV? Help us think through those components? And really on the top line this year -- and on that $24 million guidance revision up on top line, why aren't you assuming any incremental EBITDA comes through?

Daniel, yes, sure thing. So first, in terms of understanding our growth forecast and the beat for Q1, I think it's -- yes, obviously, it's important to understand the execution in. So in Q1, we worked really hard on a number of initiatives that fundamentally increased our conversion rates and retention rates, while also continuing to expand AOVs and sustaining our high gross margins. Our business now is just fundamentally a better business today, which gives us the confidence to increase our full year guidance by $24 million at the midpoint. Now on top of this, just fundamentally better business that we have today, we've taken the metrics that we currently see in Q2. And if you run rate those forward, that gives us a high level of confidence in our ability to achieve the Q2 guidance we provided of $55 million to $57 million, which is nearly 60% year-over-year growth on the high end of that range. Now there are obviously a number of new initiatives and business levers we're still working on today. And similar to the guidance we provided in Q1, we'll continue to update investors as we execute on these new initiatives, but we won't bake them into the guidance. And so we've got a high level of confidence in our ability to hit the guidance that we've provided of the backdrop of this work that we did in Q1 that that just fundamentally built a better foundation for the overall business. And now with respect to our EBITDA guidance in light of the raise on the revenue side, overall, we're seeing really great opportunities to invest in growth. For context in Q1, if you take our marketing expenses and exclude stock-based comp, our marketing expenses in Q1 increased by about $6 million versus Q4, but revenues increased by $11 million. And again, we're guiding to an additional $24 million in revenue at the midpoint of our guidance. So we're really happy with the performance and efficiency we're driving through our marketing channels. And with respect to the EBITDA guidance itself, I mean, frankly, we want to preserve our ability to be aggressive when we see really great growth investment opportunities versus having to come back next quarter or the quarter after to have to explain anything. And honestly, that's the underlying thinking in keeping our full year EBITDA guidance the same is just to preserve that flexibility to invest when we see opportunities.

Got it. Okay. And maybe that's a good segue to my follow-up. Can you talk about the rates you're seeing out of your direct response marketing channels and unit economics this quarter? Can you give an update on LTV to CAC? And have you had to shift your customer acquisition strategy at all, particularly in some of the more competitive and faster growing segments?

Sure. So with respect to ad rates in our largest channels in Q1, we actually saw ad rates overall in the quarter decline slightly versus Q4. Although over the course of the quarter, in March, we actually saw rates come back to Q4 levels, if not even slightly higher. And so I think with respect to sort of the marketing side of the equation, what was really special about our execution in Q1 was the fact that we were able to increase our marketing expenses, if you exclude stock-based comp, by about 30% quarter-over-quarter, but new subscriber CACs actually decreased. So to repeat, CACs in Q1 were lower than what they were in Q4, despite really increasing our marketing budget on a quarter-over-quarter basis. Now it's really difficult to materially scale marketing without CACs increasing, right? When you grow traffic at the margins, you're generally driving incrementally lower intent traffic. So what you have to do is fundamentally improve the platform to better capture that demand and increase conversion rates just to keep CACs flat, let alone, have them decline. And that's exactly what we did in Q1. We materially improved multiple facets of the platform that increased conversion while we also scaled marketing, which means we were able to drive more new subscribers at lower CACs. And as a result, in Q1, we're able to drive the most new subscribers in the company's history. And again, it's these types of fundamental improvements on the platform that's giving us the confidence to increase our full year guidance by $24 million at the midpoint. The other side of the equation, on the LTV side, we also did a bunch of work on the retention side, and we saw retention continuing to improve and LTVs continue to expand. So that unit economic equation for us continues to get better is allowing us to continue to invest aggressively in growth where, again, we were able to deliver a quarter where we increased marketing by $6 million, again, excluding stock-based comp, in Q1, but we're able to grow revenues by $11 million in the same quarter.

Our next question is from the line of Sean Wieland with Piper Sandler.

Let me add my congrats to Andrew on the birth of his baby. So my question, you mentioned in your prepared remarks, new subscribers, you're seeing a higher value customer with higher retention, which doesn't really align with my thinking when you're talking about subscriber CAC decreasing. So it's impressive that dynamic going on. I'd like to better understand that a little bit.

Yes. So on the LTV side, right, what I can say is that versus last year, AOVs are up materially, gross margins are up, retention is up, so LTV is up. And I think it's just been our intense focus on the customer experience side of producing a really -- the most easy, convenient, flexible platform for customers to get the treatment that they need, providing an array of treatment options, where any customer can find the exact right treatment plan best suited for them to treat the condition that they're seeking. And so all of this work and even on the conversion side, right, just building a continuously more engaging platform that allows more customers to convert into a subscription plan, despite continuing to grow the amount of traffic that we're bringing to the platform, it's really that intense focus of execution is where we've been focused over the last quarter, certainly, and all of last year. And so we've been successful in expanding LTVs through that execution. On the CAC side of the equation, I mean, it kind of comes from the same place, right, where as we continue to invest in the platform, make it more engaging, make it more relevant, make the experience better, what we're seeing is that we're able to convert more of that traffic that's getting to the platform. And with the higher conversion rate, that will bring down CACs over time. So it's that really focused execution really through the lens of just customer experience that's allowed us to increase the numerator and decrease the denominator at the same time.

Okay. So there hasn't been any shift in channels that you're pursuing or, really, a definitive change in marketing strategy?

No. I mean, it's been relatively consistent in terms of where we're deploying capital.

Okay. And then just one more question, just the cadence of the guidance that you gave on revenue throughout the rest of the year. I guess what are the inputs into that are driving the big step-up into Q3 and then that -- I'm sorry, into Q2, and then kind of flat sequentially in the back half?

Yes. So I think what we're seeing right now in terms of the core revenue drivers, on the AOV side, we expect AOVs to sequentially increase through to the end of the year, but at a -- not as steep a rate, if that makes sense. So we expect AOVs to exit this year kind of in the mid-70s, call it, in the $75, $76, $77 range. $74 in Q1. The offset on that on the growth side, obviously, is continued growth in net orders. So we expect net orders to continue to grow here sequentially over the next couple of quarters with right now, Q4 maybe being roughly in line with Q3 from a net order perspective, largely driven by -- I think we've got sort of 2 relevant years of historical data in terms of Q3 and Q4 and what that seasonal dynamic might look like. And out of an abundance of caution based on sort of the most recent data point we had last year, we're driving our internal forecast right now as a -- having Q4 roughly in line with Q3.

Your next question is from the line of Jailendra Singh with Crédit Suisse.

Congrats, Andrew, on the new addition to your family. Spencer, I was wondering, if you look at your 2021 revenue guidance of $221 million, $227 million, you're almost at the $233 million the company had for 2022 when you did the de-SPAC process. I know you're talking about various initiatives you have been putting in place. Just trying to understand, if you had to highlight some 1 or 2 key drivers you have seen over the past 6 months or initiatives you're putting in place that you are trending well ahead of your expectations you had of the de-SPAC process. And keeping that in mind, all the momentum you had in 2021, when we think about the business longer term, what would you say that in terms of these initiatives having long-term implications on the business for more sustainable growth rate going forward?

Sure. So I mean that's a really good point, Jailendra. So last summer, when we had provided investors a forecast for 2021 and 2022, we had provided a forecast for 2022 of $233 million in revenue. And at the high end of our current guidance, we're already guiding to $227 million in revenue. So we're pretty close to the guidance we provided in 2022 just last summer. And so effectively, we've packed 2 years of execution into 12 months, right? So we've really accelerated things. And that execution, I'd characterize, in 2021, as not a continuation of the continued focus and execution that you've seen out of the business over the last couple of years, right? The intense focus around just building an amazing customer experience, a super engaging customer experience that people love and that people are seeking in terms of how they want to consume health care, particularly for this new generation of technology-first, mobile-first consumers, and I think you've really seen that come through in the metrics in Q1 with improved retention rates, improved conversion rates and just us continuing to deliver higher margin, higher LTV customers. And I think that work, right, is very foundational, right? This is building a business whose fundamental economics, whose fundamental performance has improved over time. So as we launch new products and expand into new categories, all of those new products and categories are being launched again and built on top of this just fundamentally, foundationally better business. I think the second side of it is our continued launch of new products, right? As Andrew mentioned, we're seeing really strong performance on the Hers side, with the largest category more than doubling on a quarter-over-quarter basis in Q1. Behavioral health continues to perform really well, and we are seeing great positive early signs in that business and are optimistic about its performance. And even all of these newer categories, the strength that we're seeing there has given us the additional confidence of kicking up our guidance for the remainder of this year. And on a longer-term basis, right, I think all of this is just a continuation of the same trend, right? We've got really exciting new categories that are growing quickly, which should continue to be accretive to growth in the long term. We got this really solid foundation in this platform of a business that continues to be better at capturing demand, converting demand and retaining customers. And going forward, as we continue to launch into new products and categories, all of this combined, we think, is a fantastic foundation to continue to drive growth into the foreseeable future.

So just to make sure I kind of -- make sure I understand. So you are not saying that there was anything in 2021, we would say, that cannot be -- will not repeat next year. Because some of the people, some investors think that there could be some COVID-related tailwinds in your business, that's probably not the case here. Now all the initiatives and benefits you are seeing in 2021 can very well -- will likely repeat again in the future periods, right?

Yes. I would say the guidance that we're providing for 2021 is being driven by the execution and the metrics we're seeing in the company. With respect to COVID, right, I think if you look at our performance historically over the last several years, we were delivering consistent sequential growth before COVID, we are delivering consistent sequential growth through COVID and now, we're providing guidance of consistent sequential growth after COVID. And we're not seeing anything in the business that suggests any kind of secular slowdown-driven in the business this year as a result of COVID. And I think our guidance really supports this view. If you think about our go-to-market strategy, I mean, from day 1, right, our audience has been this digitally-native, mobile-first, younger demographic. Now this audience wasn't switching from brick-and-mortar to telemedicine because of the pandemic because they were kind of never at brick-and-mortar to begin with. So unlike other companies that may have benefited from some kind of switching behavior, our audience didn't really get any bigger because of COVID. 80% of our customers were already telling us that they were purchasing the medication for the first time from us. So our opportunity has always been around our ability to harness the enormous demand from this digitally-native audience and provide an amazing experience to them. And I think our Q1 results and our guidance suggests that this opportunity continues to be massive for us.

Great. And then a quick follow-up on -- you talked about kind of favorable retention rate. Just wondering if you can provide some more color, like, where was your monthly churn rate trend in the quarter? How did it compare compared to the churn rate trend, I think, mid-single digit that you talked about in fourth quarter? And what were the key drivers there? And what are you assuming in your outlook with respect to the churn rate trends for rest of 2021?

Yes. So monthly churn in Q1 decreased versus Q4. And I characterize the monthly churn rate in Q1 is still in the mid-single digits. We expect churn to continue to decrease over time as an increasing percent of our subscriptions are repeat customers versus new subscribers, and that's continued to play out over the last several quarters. With respect to the guidance that we provided for the year, and like I previously mentioned, we're essentially run rating the churn rate that we're seeing currently through to the rest of the year. So we're not really baking in or taking any credit of any further optimization on the retention side.

Your next question is from the line of Ivan Feinseth with Tigress Financial.

Spencer, congratulations on another quarter of great results and great progress. And also congratulations to Andrew on the birth of his son. On the year -- on the growth you're seeing in some of the new product categories besides Hers skin care, what you say emerging categories where are you seeing some of the growth drivers?

Yes. So for the quarter, we saw really strong sequential growth really across the board, right? So this wasn't any 1 category or 1 product line. It spanned from our core Hims categories, which produced exceptionally strong sequential growth in the Hers brand, as Andrew mentioned, within behavioral health. And really sort of all of our products across the board, we saw really strong performance in Q1. And I'd say a combination of several things, right? The optimization work that we've done -- that we did in terms of improving conversion rates, improving retention rates, expanding LTVs, that foundational work wasn't unique to any 1 product or any 1 category. Again, it was kind of foundational to the platform, which improved the business overall. And some of the marketing efficiency that we saw where we were able to, as a result of increasing conversion rates and our ability to lean into marketing more aggressively at higher LTVs and generating $11 million of sequential revenue growth while only sequentially spending roughly $6 million more on the marketing side, again, that level of execution benefited all categories and all products.

And then it looks like -- so in your -- in Andrew's prepared remarks that your gross margin -- your gross profit increased more than -- on a percentage basis than your revenue, which means your margin expanded, right?

That's right. So on a year-over-year basis, our gross margins expanded by roughly 800 basis points, which, to your point, compounded, actually have gross profit grow by almost 100% last quarter.

And what were the drivers of the increase in margin? Are you sourcing better as your volumes increase? Or what's leading to that?

Yes. So I think we're just able to -- a number of things. We're getting more operating leverage out of the business as we continue to scale. And just the core fundamentals of our revenue has just been -- we're driving higher-quality revenue this year than we were last year, where with the uptake of higher-priced bundles, more extensive treatment plans and multi-month subscriptions, all that uptake is combined to produce additional operating leverage across our product costs, shipping costs and provider costs. And we're seeing margins expand as a result.

And then you normally are seeing, right, you get a customer that buys 1 product, they tend to buy more. And as you add customers, so shouldn't you have some expected growth in the second half of the year because of -- as you penetrate -- as you add customers and penetrate your existing customers?

Yes. So I think that's exactly right. And we're seeing that type of behavior within the base. I think with the guidance that we've provided, and I think what I mentioned earlier was we're obviously working on a number of initiatives today that we expect to continue to improve conversion rates, improve retention, expand LTVs, drive cross-selling. But we haven't baked any of that into the forward guidance. And so based on the work that we've been able to do in Q1 and sort of this fundamentally better business that we've got today, we've put out guidance that, I think, we are confident in our ability to hit. And as we continue to execute and the data changes our ability to forecast more accurately, we'll provide updates to guidance in the second half of that -- of the year as we continue to execute.

Your next question is from the line of Sandy Draper with Truist Securities.

This is Mitchell on for Sandy. Just one housekeeping one. Can you please walk us through what the fully diluted share count is and how to get there?

Yes. So in Q1, because the merger transaction closed in January, on a weighted average basis across the quarter, sort of weighted average share count is a little understated relative to kind of what the expected future share count will be. With respect to calculating GAAP EPS, our total fully diluted shares outstanding in Q2, again, to calculate EPS on the income statement, should come in, in and around, call it, 192-ish million total shares for this quarter.

Got it. And then just one more question. Do you think we could get some more color around the average order value? Like, is more of the growth attributed to multi-month order growth? Or is it a more expensive product mix? Or is it just both?

Yes. So we've discussed this in the past. And I think in the past, I've mentioned that in terms of our AOV expansion, roughly half of that expansion has been a result of customers opting in to more expensive, higher-priced product bundles, and the other half of the expansion is related to customers opting in to multi-month subscriptions. And the growth of AOVs in Q1, I'd say roughly sort of had a similar dynamic where, again, roughly half can be attributable to higher-priced bundles and the other half to multi-month subscriptions.

Your next question is from the line of David Larsen with BTIG.

Congratulations on a good quarter. Can you talk a little bit more about the advertising rates? I would have thought with the presidential elections going on last year, the ad rates would have improved fairly significantly this quarter, but it seems like it may have improved slightly. And then I think I heard you also mention that those ad rates are actually coming back up towards the end of calendar 1Q. How are they trending now relative to expectations? Just any more color around that would be helpful. And then have you disclosed what portion of your ad spend is going into television versus online resources like Facebook or other online resources?

Sure. Yes. So last Q4, in the October, November time frame, we did see ad rates run-up fairly substantially as a result of the presidential election and a return of advertisers aggressively into the holiday season. As we rolled into Q1, we did see rates come down fairly substantially starting in January. And then kind of at a trough in maybe the late January time frame, we saw rates start to incrementally increase throughout February and March. Whereby late March, ad rates had returned to levels that we saw kind of at their peak in Q4. In April and May, we're continuing to see ad rates stay fairly robust. I think with advertisers now coming out of COVID, looking to drive demand, I think we're just seeing people bid fairly aggressively across the board on multiple marketing channels. But I'd say even despite that dynamic, right, in March and what we're seeing here early in Q2 is that we've been able to continue to drive growth and acquire new subscribers at a very, call it, attractive rate because of the fundamental work that we've done in Q1 and throughout last year of continuing to work on the user experience, engagement on our site and conversion on our site, where, again, in Q1, our tax decreased versus Q4. With respect to our marketing mix, yes, we actually have a very diversified marketing budget across a number of channels, including digital direct response and more branded channels like TV, radio, streaming TV, out-of-home, direct mail and so on. In terms of our marketing mix, not -- there is no 1 channel that makes up the majority of our budget. And frankly, the largest channel, depending on the month or quarter, might make up only 20% to 30% of the overall spend in the current quarter. So our strategy has always been and continues to be to have a very diversified marketing channel mix within our budget.

Okay. Great. That's very helpful. And it sounds to me, like, the customer acquisition cost improvement is due mainly to the quality of the user experience and the platform itself. It's not like there were any changes that happened at the start of the year, like, when somebody signs up for the first time, they're registered as a year-long subscriber, whereas previously, they were treated as like a onetime purchase subscriber. It's nothing like that. It's more simply the overall user experience. Is that correct?

That's exactly right. I mean we just laser-focused on making that user experience as seamless and easy and convenient as possible and unlocked a performance improvement that allowed conversion rates to increase, and it allowed CACs to come down.

And there are no further questions at this time. I'd like to turn it back over to the company for closing remarks.

Yes. I want to just thank the entire team, again, for helping to execute such an amazing quarter and allowing us to put forward such strong guidance for the rest of the year. And finally, just want to send congratulations, again, to the entire Dudum family. And yes, look forward to providing additional updates here in the second half of the year.

And that does conclude today's conference. Thank you for participating. You may now disconnect.