Thank you for standing by, and welcome to the Robinhood Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference may be recorded. [Operator Instructions] I would now like to hand the conference over to your host, Head of Capital Markets and Investor Relations, Irvin Sha. Please go ahead.

Welcome everyone, and thank you for joining us for Robinhood's third quarter 2021 earnings conference call. With us today are CEO and Co-Founder, Vlad Tenev; and CFO, Jason Warnick. Before getting started, I want to remind you that today's presentation will contain forward-looking statements about Robinhood's outlook for the fourth quarter as well as our strategic and operational plans. Actual results could differ materially from our expectations. Potential risk factors that could cause differences are described in our press release issued this afternoon; the related slide presentation on our Investor Relations website; our Form 10-Q filed August 18, 2021; and in our other SEC filings. All information on the call is as of today October 26, 2021, and we undertake no duty to update it for subsequent events except as required by law. As we discuss our results, all percentage growth comparisons will be to the same period in the prior year, unless otherwise noted. Today's discussion will also include non-GAAP financial measures. Reconciliations to the GAAP results we consider most comparable can be found in the earnings presentation on our Investor Relations website at investors.robinhood.com. With that, let me turn it over to Vlad.

Thanks Irv, and thank you all for joining. Let me first start by discussing growth. In Q3, net cumulative funded accounts were 22.4 million, up 97% year-over-year and slightly off versus Q2. As we previewed last quarter, in Q3, we saw considerably fewer new funded accounts and lower revenue as compared to Q2. In Q3, we added 660,000 new funded accounts bringing our total additions for the year to 11.4 million nearly doubling our customer base since the end of last year. It's been an incredible year and we are still very early in our journey of democratizing finance for all. Looking back at Q2, we saw a huge interest in crypto, especially Doge leading to large numbers of new customers joining the platform and record revenues. In Q3, crypto activity came off record highs leading to fewer new funded accounts and lower revenue as expected. Historically, our growth has come in waves. The surges have come during periods of increased volatility or market events. We've also seen that new customers join when we add new products and features giving us some degree of control over our growth. Going forward we expect to see these patterns persist. Jason will talk more about growth, our financials and our fourth quarter outlook in just a moment. For more than a year, we've devoted a significant majority of our resources to safety first initiatives, most notably platform stability and service reliability. We've seen massive increases in new customers and trading activity over the past year, and I believe we have never been in a better position to serve these new customers. We've also made huge strides in expanding our pool of top engineering talent. With the progress we've made on those two fronts, we think we now have much greater flexibility to allocate…

Thanks Vlad. In Q3, net cumulative funded accounts were 22.4 million, up 97% year-over-year and slightly down versus Q2. Monthly active users were 18.9 million up 76% year-over-year. And assets under custody were $95.4 billion, up 115% year-over-year. MAU and AUC each declined sequentially, off a record Q2. During the quarter, we added 660,000 new funded accounts bringing our total additions for the year to 11.4 million. Churn was 870,000 accounts, improving on a percentage basis versus the first two quarters of 2021. I'm happy to see churn come back more in line with what we were seeing in 2020. And offsetting churn 110,000 customers returned to Robinhood during the quarter. Also in Q3 customers contributed $2.3 billion in net deposits. Now let's turn to revenue. Total net revenues were $365 million in Q3, up 35% year-over-year but down sequentially, as expected. Looking at the components of revenue, transaction-based revenues were $267 million in Q3 which is down sequentially, but up 32% year-over-year. Equities revenue was $50 million down 27% year-over-year. Options revenue was $164 million up 29%. And crypto revenue was $51 million up 860% year-over-year. While crypto came off record highs from Q2, it significantly exceeded last year's Q3 level. Looking at trading activities, there are a few call-outs. Customers placing trades were up year-over-year, 24% for equities, 11% for options, and 287% for crypto. During the quarter, equities DARTs were down 4% year-over-year, option starts were flat and crypto DARTs were up 340%. Notional volumes traded per trader were down 39% for equities, and up 124% for crypto, while average options contracts per trader were up 18%. Moving to assets under custody, equities AUC was $69 billion up 83%. Options AUC was $1.4 billion up 4%, and crypto AUC increased to $22 billion versus $1.1 billion in…

Thanks Jason. Leading into this quarter's Q&A session, we'll start again by answering the top questions from Say ranked by the number of votes. We'll pass over any questions that were already addressed and we'll group together questions that share a common theme. After that, we'll turn to live questions from the analyst community. Starting off, we have a number of questions from [indiscernible], Christian B, [indiscernible], and others around our plans and timeline for future crypto offerings including new coins and earning interest on crypto. Vlad, do you have any color you'd like to share there?

Of course. Yes, thank you for your questions. And we know that the community is really excited to see more features in our crypto offering. We hear this loud and clear. Our customers want new coins, the ability to deposit and withdraw, as well as ways to earn interest under crypto. And as we mentioned in the release, we're excited about crypto wallets. Over 1 million customers are on the wait-list for crypto wallets thus far and this is coming soon. So, on new coins specifically, one thing to mention is that crypto wallets will allow customers to participate and take coins such as Bitcoin and Ethereum that they purchased on Robinhood to participate in some of the other decentralized applications off-platform which allow access to coins that we don't offer. So, we actually believe that by rolling out wallets we will go a long way towards addressing the primary pain point that customers feel right now. One other thing that we're mindful of and I noticed this -- I mentioned this earlier in the release. The regulatory environment in terms of new coins and lending products in crypto is uncertain and evolving. And we're having to carefully evaluate whether we can add new coins in a way that's safe for customers and in line with regulatory requirements. So as you probably are aware the Securities and Exchange Commission other regulators have raised questions about whether lending and staking features are actually unregistered securities offerings, whether a lot of the coins at and tokens at other platforms are unregistered securities. And we feel very, very good about the coins that we're currently listing on our platform. And for any new coins that we add we want to feel equally if not more good. So we're going to be very careful. We're a regulated entity and we're hopeful to get some clarity soon on coins. So until then we'll continue to work with our regulators to hopefully land in a place where regulations allow for innovation and are applied evenly across the industry. The only other thing I'd mention is that we've been investing a lot in the crypto team. The team started out a year ago as a fairly small team. They've done a lot of great work scaling the platform. And they've rolled out a lot of really exciting features so not just the wallet wait list, but also recurring and 24/7 phone support. And we're excited to keep innovating in this space and there's much more to come here.

Great. Thanks. From Tushar T [ph], when will Robinhood support retirement accounts like 401(k)s and IRAs?

Yes, I'll field this one too. Thank you, Tushar. So as we mentioned we are committed to support retirement accounts, IRAs specifically in the product road map. We don't have specific details on time line yet, but I will tell you it's very much in line with our mission. We want to see everybody being an investor and tax-advantaged accounts do a lot and are important for customers as a way to encourage long-term investing behavior. So it's something we're excited about. We know it's mission aligned and we can't wait to deliver a great product for our customers there.

Great. Next up we have questions from Maxfield S [ph] and Edward A [ph] on whether we have any plans for extending trading hours both before the market open and after hours.

Yes. Thank you for this question. This is something we've heard a little bit. So we do offer some extended trading hours right now but are hearing from customers that they want those hours extended. So just some of the challenges in doing this: limited liquidity and wide spreads. So we want to make sure that we communicate to customers that conditions outside of normal trading hours may differ. And I think this is incredibly important, especially, given that many of our customers are investing for the first time. That said we do hear customers on this and I'm happy to say that teams are actively working on this. So you should be hearing more from us on this in the coming months.

Sounds good. From Jason L [ph], how is Robinhood planning on becoming profitable long-term in competing with Square et cetera? Maybe Jason do you want to take this one?

Yes, happy to take this. What I'd tell you right now is that we're really focused on investing for the future. And so you see us investing heavily in our teams adding to the teams like engineering and customer support. And you're going to continue to see us investing for the future and not really focus on profitability at least in the near term. What I will say though is when I look at our operating structure I feel really good about our unit economics. I think we're set up to be a profitable company over the long-term, but right now that's just not our focus. In terms of competition what I'd tell you is that I think we're really well-positioned to keep building for customers. And that's going to be adding products and features that our customers love add values that are great for customers. And over time we think that that combined with our brand and our focus on safety first will help us be very competitive in the market.

Great. From Ramone D [ph] when will the Robinhood wallet be available to all?

Well, thank you for the question. So this is one that we're excited to talk about. We've been making good progress on the wallets and we're going to be rolling out to the first set of external customers in the next few weeks. So one of the interesting things about this rollout getting to this point has taken a lot of great work from the teams. So we're using this as an opportunity to make an experience that's traditionally been very cumbersome and complicated and scary to some customers. Easy and intuitive while also introducing security hygiene in a way that's understandable. So we anticipate the first launch, the first set of external customers to get a high-quality product. But moreover we're excited to continue building this in public with the community. So even though we want to give people a high-quality product as the first set of customers, we'll take their feedback and report back to the community about what that feedback is and incorporate that into the product while it's rolling out. So we do think the product will continue to improve and we're excited to share the progress with the community. So we -- the aim is nothing short of rolling out the easiest to use, safest and most delightful wallet experience for our customers. So next few weeks first set of external customers; and we expect to have wallets available to all customers in Q1 of next year.

Excellent. From Bryan H [ph], how will Robinhood continue to generate income without PFOF? Jason?

Yeah. So PFOF has been getting quite a bit of regulatory attention including specific comments from Chair Gensler talking about banning PFOF being on the table. I do think it's important to step back when thinking about PFOF to consider where we've come from. Robinhood led the way in commission free trading and that's led across the industry to save billions of dollars for investors. And millions of people are participating who previously weren't including just a much more inclusive and diverse population of investors. And so we really think that as this question of PFOF has looked at, we hope that as the SEC looks at the data that they'll see the benefits that PFOF has brought to the industry and to the millions of people who are now participating. Now in terms of the question, I do think that over time we're going to be rolling out more products and services. We talked a little bit about retirement accounts. We're investing in our cash management product and certainly crypto. And so we'll be diversifying our product selection over time. And I would say that there's also an opportunity for us to participate more in the market making of the order flow as I mentioned last quarter. So lots of opportunities for us over time, and on PFOF we're certainly paying close attention.

Great. Maybe time for one more question. So this one comes from Brandon C [ph]. Can you make an option to gift stocks to family and friends? Vlad?

Yeah. Thank you, Brandon. This is something that we hear from customers from time-to-time. We don't have anything to share about gifting stocks on the road map right now. But stay tuned and this is definitely something that we'll consider for the future.

Great. And with that I will ask the operator to open up the line.

[Operator Instructions] Our first question comes from the line of Devin Ryan of JMP Securities. Your line is open.

Great. Good afternoon Vlad, Jason and Irvin. I guess, first question here I'd love to just maybe unpack the outlook a bit for the fourth quarter in a couple of points. I guess, the first one on the comment on revenues. I appreciate there's a lot of uncertainty as we think about the next couple of months here, but it does seem like crypto volume's up meaningfully at least in the industry. So I'm assuming maybe there's some offsets or maybe you guys are seeing that. I'm just, kind of, curious if you can give a little more color around what you're seeing in the revenue environment. And then in terms of new funded accounts, I appreciate how strong the first half was. But is the back half of the year and maybe even what you see in the fourth quarter, is that a function of just pulling back a bit on marketing because it's just not as attractive or no big product launches, or how should we think about just the outlook for new funded accounts relative to the marketing spend?

Yeah. Thanks Devin and I appreciate the question. This is Jason. I'll go ahead and take that. The first comment that I'd make on the revenue guidance is that it's based on what we've seen for just a few short weeks at the beginning of the quarter. It's assuming that we don't see any changes in market volatility and no kind of exogenous events if you will in the market. And we wanted to be, what we felt was appropriately conservative for our revenue guidance, particularly in the fact that we are facing seasonal headwinds and lower year-over-year volatility. In terms of crypto, it's very difficult to predict, what we'll see. But what we did is incorporate what we've seen for the first couple of weeks of the quarter and incorporated that into the guidance. In terms of your question on marketing, I think that's a good one. When we look at marketing, particularly in environments where there is just generally lower volatility and less interest in investing, we've decided as a company to be cautious about chasing growth with marketing dollars. You can always spend more to get more customers, but what we've seen is you tend to get lower-intent customers at worse economics, in these periods where there's just lower volatility and less interest. And that said, I think the opposite is also true that in periods of higher volatility, and higher interest in trading, we tend to lean a little bit more into it. And of course, as you know, we've got a tremendous referral network. And we love the effectiveness of that. But, you should just expect as a management team, we're going to be cautious with the way that we approach our marketing dollars, so that the economics make sense as well as the customers who join us have high intent.

Okay. Thanks, Jason. And just a follow-up here on the IPO Access business, some really nice I think momentum there with 12 deals already so clearly some pretty good proof of concept. How do you guys see that progressing from here? What type of momentum do you have in the pipeline or conversations with companies? And then, is the next step to be able to actually increase allocation? So you're getting on many more deals, but do you see a scenario where you can actually get a larger piece where you're a more meaningful piece of every deal?

Yeah. Thanks Devin. What I would say is it's still very early in the IPO Access product. What we've seen so far is incredibly encouraging. You heard the stats that Vlad had mentioned. As we've talked to potential issuers, particularly early on there was just a question of well how will Robinhood customers respond to receiving an allocation? Will they just quickly trade for a quick profit, or are they really in it for the longer term? And what we're seeing is that, our customers are holding on to the shares. And that's a really strong signal to issuers. And stepping back, just looking at the relationship between retail investors and the companies that they own, IPO Access is an important piece of that. I think the work that we're doing with Say, is also important. And what we're trying to do is, really revolutionize the way that investors are able to communicate with the companies that they own. And ultimately, be able to influence their policies and roadmaps and so on. So, really excited about the momentum there, our vision is that, the vast majority of IPOs should be made available to retail investors. And I think we're building a strong case that Robinhood should be the conduit for that.

Yeah. I would just add, I think Jason really put it well. We think that Robinhood is very well positioned to create an ecosystem between shareholders and the companies that they're investing in. You see through participating in the IPOs, to investing post-IPO, to engaging with the management teams like on the Say platform, people are really becoming and behaving like owners in these enterprises. And we think that's a very positive thing for our economy, for these companies, and the broader landscape. So we're excited to invest more here.

Thanks. Our next question comes from Will Nance of Goldman Sachs. Your question please.

Hi guys. Good evening.

Good evening.

Hi Will.

I guess, maybe, I can start off with just a follow-up on some of the account trends that you saw this quarter. I mean, the attrition that we saw in net funded accounts, I mean is the attrition concentrated in some of the more recent vintages i.e. maybe some of the accounts that kind of opened around meme stocks and doge coin earlier in the year? I mean any color on attrition rates on kind of pre-2021 cohorts?

Yes. Will, when we kind of looked across the attrition that we've seen, not just in this period, but in prior periods, there really aren't any concentrations to call out. We feel great about the attrition rate, particularly as it's coming back down to more normalized levels. We did see higher attrition at the beginning of the year around some of the market events. But again, as we look at the cohorts and the demographics of the churning customers, we're not seeing any concentrations. And one thing that I'd really like to see is returning customers and having 110,000 customers come back to us this period was also really encouraging. We've seen that time and again that when customers have churned then we get a fairly good percentage of them coming back to us over time. And I think that the work that we're doing around safety first, certainly, all the improvements that we've made to our platform and site resiliency, but also the 24/7 phone support goes straight to customer trust. And we think that that over time is going to make a meaningful impact to churn.

Got it. Helpful. Appreciate that. And then maybe as a follow-up just on the product pipeline for crypto. I guess, given some of the regulatory scrutiny, it sounds like maybe some of the newer products in crypto could be on hold. I'm just -- you guys have talked about prioritization in the past and I know you have a lot on your plate in terms of new products that you could go after. I'm just kind of wondering how this is impacting the pipeline and whether there's kind of a reprioritization. Any new products outside of crypto that maybe come to mind as maybe taking more of a center stage, given some of the overhangs around crypto?

Yes. I would just start, this is Vlad, by saying that, I think, we're still quite early in the crypto space and Robinhood sees a lot of opportunity ahead of us. So the wallets wait list where we're rolling that out, looking forward to getting that out to customers in the coming weeks. And I think that unlocks an entirely new segment of the crypto space for Robinhood and for our customers. They'll be able to send crypto off-platform and really get access to the broader ecosystem that way. Recurring crypto, we're very excited to see that come out. And that's been a requested feature and something that allows customers to dollar cost average into crypto and not be as concerned about price volatility. And 24/7 phone support for crypto, which is very unique in the space. So we're certainly a long way from being finished with the crypto road map. We're closer to the beginning. And we see a ton of opportunity ahead of us to continue to deliver value to customers.

Thank you. Our next question comes from Ken Worthington of JPMorgan. Please go ahead.

Hi. Good afternoon. Thank you for taking the question. You attributed softer account openings to crypto. As we look at the account attrition this quarter, it was still at least reasonably elevated. Are you seeing the attrition in crypto accounts too? And if we look at 3Q, any sense of what portion of the attrition was coming from customers who are, A, cutting their accounts versus customers whose assets were going to zero? And then to follow up on -- oh, gosh, I think it might have been Will's question before, or -- in terms of account growth. In 2019 and 2020, account growth was still reasonably good in the second half of those years. And I hear what you're saying about seasonality, but it also seems like Robinhood sort of grew through that seasonality in prior years. And particularly, I think it was in 2019 that realized volatility was substantially lower than what we're seeing in October today. So is there something else going on beyond seasonality or volatility that might be weighing on growth? Thanks.

Yes. Thanks, Ken. Appreciate the questions. Similar to the -- my earlier comments on attrition, we're not seeing any concentrations, including at a product level, that would suggest that there's any specific source of concentration in the attrition that we're seeing. In terms of ACATS, we saw that come down over 30% versus the ACATS that we saw in Q2, so really good progress there. I think that's really owing to -- we had a volatile first half of the year, elevated attrition, elevated ACATS out. I think what we're seeing now is it's beginning to normalize. And I think that the efforts, that we're putting into safety first is certainly contributing to that normalization of departures. In terms of account growth, at a macro level what I would tell you is that, we don't expect our growth to be linear. And we certainly have seasonal headwinds right now. There's lower volatility by nearly 30% year-over-year. Both of those headwinds are absolutely contributing to what we're seeing. There's nothing else that I would point to. We look at our share of our new app downloads. That continues to be strong and we're taking an outsized share. So, what I'd tell you is that we expect kind of our growth not to be linear. It should ebb and flow with market conditions. The things that we can control are really new product launches and making sure customers have just a great experience when they're here. So, really continuing to be very optimistic. There's a long-term trend of increasing retail participation, and I think we're positioned really well to benefit from that.

Yes. And I would just add to that that over the past 1.5 years through the pandemic and the first part of 2020, we've been a little bit on our back foot coping with the huge growth in new customers and trading revenue. And we've had to allocate significant resources towards scaling and improving operations and customer support. So, the benefit of slightly reduced volatility is that we have a lot more breathing room to work on new products and features for customers. And so we're excited to deliver those and we think that customers will really enjoy what we're coming out with.

Thank you very much.

Thanks, Ken.

Thanks. Our next question comes from Rich Repetto of Piper Sandler. Please go ahead.

Yes. Good evening, Vlad, and good evening, Jason. I was just going to ask and you did include a lot in the earnings release. But is there any way you could walk us through Jason, the lockup release? And I know it has a lot of what we call legalese, but a little bit more simplified of what comes unlocked over the next couple of days as well as the next five weeks.

Happy to Rich. And as is pretty customary with IPOs, as we all know, we all have to deal with lockup releases and the implications to float. So just kind of at the highest level, we have about 68 million tradable shares that are out on the market today. Tomorrow on October 27, we have half of what we call Tranche I of the converts becoming unlocked as well as some shares from employees that unlock according to the lockup schedule. So that's 49 million shares relating to the shares received on Tranche I of the converts and another 13 million shares. That will be subject to trading windows of course relating to employees. So, roughly 62 million on tomorrow that will come out. So, 68 million right now, about 62 million coming out tomorrow. And then fast forward to November 10, and then the other 49 million, so the other half of Tranche I shares will begin be tradable. So that will be another 49 million. And then you move forward to December 1, and that's where all shares will be now fully tradable.

Okay. That’s very helpful. Thanks. Thanks, Jason.

You bet.

And Vlad, just one follow-up question on the new funded account stuff. You're very helpful and given us sort of the dogecoin breakout in the second quarter. And you got a great contribution from the trading activity there. And I was just wondering, whether do you follow like how many new funded accounts, or do you think from that came from this the big uptick in dogecoin in 2Q?

In Q2, sure yes. Yes, there were millions of new funded accounts that came for cryptocurrencies, particularly dogecoin in Q2. So certainly, it was a meaningful portion of the new accounts in that period.

Thank you. Our next question comes from Josh Beck of KeyBanc. Your line is open.

Thank you too for taking the question. I wanted to go back to the crypto wallet launch. Obviously it's really encouraging to see that type of wait list at this stage of the product. But as it's launched what do you really think will be the distinctive elements of the offering versus maybe some of the other wallets that are out there?

Yes, for sure. I think that we're going to start with simplicity and security. We really want customers to know not just wallets, but Robinhood in general as the safest most trusted and easiest to use place to work with your investments in crypto. And I think wallets is really no different. I think that a lot of products in the market are complex. They're tricky to use. They make customers nervous when they're transacting crypto and sending it back and forth. So I think we can really bring our design and engineering to bear on some of these problems. And it's not going to be just a single launch. As I mentioned earlier in one of the answers to the retail questions, we're excited to build this in public and to solicit feedback. And we think that the product will keep getting better and better. And based on that feedback, we'll continue to solve customers' pain points and improve the experience.

Great. Well, look forward to watching that evolution. My follow-up is about this ACATS-In launch. I'm just curious. As that comes to market would you expect that to be a friction point that you're removing more so with new customers? Is it going to be an AUC driver for existing customers? Just curious how that could potentially impact the model as it's launched?

Yes for sure. I'll field that question. So, we actually had ACATS-In on the platform several years ago prior to bringing our own clearing system in-house. And what we saw during that period was net incoming ACATS so more people were transferring ACATS in than transferring out to other brokerages. And a large portion of that was customers enjoy the Robinhood product and find value in consolidating their stocks and various assets in one place. So the -- we do think that that's something we hear from customers. All things being equal, they'd like the opportunity to consolidate. And we do think that's going to be largely customers that already have accounts. So, we think existing customers consolidating more and more of their activity on Robinhood is a behavior that we believe is out there and we can help satisfy.

Thanks. Our next question comes from Steven Chubak of Wolfe Research. Please go ahead.

Hi good evening. So I wanted to just touch on some of the new product launches and one that I really didn't get much airplay on the call is fully paid sec lending. I was hoping you can give us an update on how that launch is progressing and whether you could frame or provide some context on how we should be thinking about that incremental revenue opportunity?

Yes. Thanks for the question. It's Jason. I'll go ahead and take that. So, as you know we have margin-based sec lending today. Really proud of the trading desk and the skill set that we have there around securities lending. On fully paid securities lending a couple of things that I'd say. One reason we're really excited about that is, it's an opportunity to enable customers to achieve more yield on their portfolios by participating in the program. And this is another kind of example in the financial system where it's typically limited for folks with larger account balances. So we're excited to bring this to more and more people. Over the last year there's been some structural changes on the regulatory front, in terms of the requirements for the program. And so we've been working close with the teams and with the regulators to make sure that we build against those requirements and roll out a product that meets all of those. And this is a program that actually requires FINRA approval. And so we're working with them. We've got a good productive and open dialogue with them. But we're excited to roll this out when we get the approval and we finish building. So hard to predict the timing, particularly because of the approval but I would say that the teams are getting really close to being ready to roll this out. We think it's a meaningful opportunity not just for customers but also for us. And it has the potential to be kind of hundreds of millions in annual revenue for us. So we'll have to stay tuned. And again, we think it's just great for customers so eager to get this launched.

Helpful color, Jason. Thanks for taking my question.

Yes, you bet.

Thank you. Our next question comes from Christian Bolu of Autonomous. Your line is open.

Good evening. Just back to crypto and to Vlad's point earlier around being early in the product life cycle. Can you help us understand your monetization road map on crypto over the next two to three years? What is your ballpark take rate on crypto today relative to folks like Coinbase that are about 140 basis points? And then as you add more products like the wallet, more coin, staking, et cetera, how do you see that take rate trending over time?

Yes. Thanks Christian for the question. So it's Jason. I'll take it and Vlad might have some additional color. So we're incredibly optimistic about crypto. We're hearing from customers that they want more coins. They want the ability to earn interest through either lending or staking. As we commented earlier, we're being very mindful and diligent in this space. It's evolving from a regulatory perspective. There's been a number of questions raised about coins on other platforms being potentially unregistered securities. And so we think it's the right thing not just for shareholders and for the company but also for customers to make sure that we apply the same kind of diligence to any new coins and new features including lending which has been suggested as an unregistered security that we make sure that we do the right thing for everyone involved, all stakeholders involved before we roll something like that out. And so you're generally not going to see us to be the first mover, particularly in this regulatory environment until we get a bit more clarity. But we do hear our customers and they want more features. And so we're going to be working as fast as we can with the right balance of safety and compliance to make sure that we don't make missteps here. This is something that we've learned over time. And we've built the competency in-house to be diligent and we're going to take advantage of that. And I do think that the safety first focus that the company has is really a differentiator for us and a competitive advantage. So super happy about that. In terms of the take rate, we earn revenue on crypto through rebates on the market making similar to how it works in the brokerage space and the amounts that you heard on fraction of what customers are paying at other cryptocurrency marketplaces.

Okay. Thank you. And then for my follow-up, can you talk about how you think about acquisitions going forward? I mean it's very clear that you potentially have a significant ARPU opportunity if you indeed become the premier money app. You do have a rich currency, despite what's happening in the aftermarket today. So can you talk about how you're thinking about maybe using M&A and acquisitions to reaccelerate your strategic objectives?

Yes, you bet. We've built a solid team in corp dev. Historically, we've done the majority of our growth -- vast majority of our growth through organic. We continue to be kind of a build-first mindset. That said, I do think that it makes sense for us in the area of fintech to be paying close attention to how we might be able to accelerate our road map beyond organic growth. And so I don't have anything to announce today, but we do have the competency in in-house. And I think that, we've built up the leadership team to be able to handle acquisitions going forward.

Thank you. Our next question comes from Brian Bedell of Deutsche Bank. Your question, please.

Great. Thanks for taking my question. Maybe just to try to get a little bit more color on the plan to launch retirement accounts, I know the timing is uncertain right now. But just trying to get a sense, if that's something that might be coming within the next year or it's a little bit longer than that? And then linking that with the ACATS-In, is that something that you would plan on having that ability for customers to then ACATS-In say your retirement account from another institution in that and looking at that as a lever of organic growth?

Yeah. I'll be happy to field that. So certainly, it is on next year's product road map, and we would be looking to leverage our ACATS-In functionality across all accounts. We're building things in a way that they can leverage common infrastructure and they're interoperable. So certainly, we'd be looking to allow ACATS-In for all account types that we support including IRAs.

And ACATS-In would be before retirement accounts I would assume?

Yes. Very likely so, yes.

Great.

Well ACATS-In is sort of a nearer-term one; whereas retirement accounts medium to long term.

Yeah. Okay. That's helpful. And then just a follow-up, just on the customer, the 24/7 customer support, any early statistics on usage of that customer support? Maybe on wait times or how people are using – which areas they're using it for in terms of crypto versus stocks and options?

So we haven't provided any metrics here. What I'd tell you is that, when we survey our customers after using the phone support, the satisfaction rates are significantly higher than other methods of contacting us. And we have been very pleased to set aggressive internal SLAs, and we're doing very well against those SLAs. As you know, with over 22 million funded accounts, it's not just manpower, or a people power kind of challenge. It's also a technology challenge. And so together with phone support, it's providing workflows within the product itself to help customers answer their own questions. It's proactively finding reasons why customers need to contact us in the first place and rolling out improvements to the product. And so I think the combination of all of these things are adding to just improve sentiment about the product experience.

Great. Thank you very much.

And with that, I think that we are roughly at time. I just want to quickly thank everyone for joining the call and your continued interest. And we look forward to talking to you guys again next quarter.

Yeah. Thank you for all the questions. And thank you for – to the Robinhood team for all the hard work they're putting in to build products and keep our service reliable for customers.

Yeah. Thank you.

This concludes today's conference call. Thank you for participating. You may now disconnect.