Good morning, and welcome to the Heritage Insurance Holdings Fourth Quarter 2020 Financial Results Conference Call. My name is Kate, and I will be the operator today. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. Please note this event is being recorded. I would now like to turn the conference over to Arash Soleimani, Executive Vice President at Heritage. Please go ahead.

Good morning and thanks for joining us today. We invite you to visit the Investors section of our website, investors.heritagepci.com where the earnings release and our earnings call will be archived. These materials are available for replay or review at your convenience.

Thank you, Arash. Good morning, everyone. And thank you for joining us today. We have been very fortunate that COVID-19 has had virtually no impact on our business and much of that has to do with our employees. Productivity remains high and we continue to provide our policyholders and distribution partners with the service they have come to expect from Heritage. I would like to thank our employees for their hard work and dedication to the organization. Net income and book value per share growth were positive in the fourth quarter, despite an unprecedented level of weather losses. We were also pleased to report our 10th consecutive quarter of favorable prior year reserve development. While our top line growth was solid at almost 20% in the quarter, our main focus in 2021 will be on the bottom line, as we continue to raise rates across our footprint, including double-digit compounded rate increases in Florida. We are also taking underwriting actions were necessary to further boost profitability. As mentioned in the earnings release, we recently launched a partnership with the Nutmeg Agency, a subsidiary of the Hartford to offer home policies in select coastal markets. We look forward to working with the Nutmeg Agency and appreciate their partnership. I will now turn the call over to Kirk to provide more details on our financials.

Thank you, Ernie. Good morning. Gross premiums written for the quarter were $282.3 million, up $46.9 million or 19.9% from the prior year quarter. We started writing in Maryland during the fourth quarter, bringing the total number of active states to 16. For the full-year, written premiums were up $142.2 million, which is an increase of 15.2% versus policies in‐force growth of 9.2% over the same period.

Our first question is from Marla Backer from Sidoti. Go ahead.

Thank you. So can you talk a little bit with the new partnership with a subsidiary of the Hartford, can you talk us through a little bit about, this has been a part of your strategy. It seems to be working well. Can you talk us through, what portion of the new business historically has been generated by these partnerships? And where you see that figure going?

Thank you, Marla. So yes, it is a strategy we've had for the last couple of years. We'll continue to value those partnerships with the large carriers that we've had. We don't necessarily comment on the specifics of those partnerships as we value them going forward. So with the Nutmeg Agency, that is a new relationship. And again, as we stated, we are working with them on select coastal markets, that is a new relationship we just started. But that continues to be part of our strategy. And we'll move that forward with that goal, as we grow the company.

Okay, thanks. And then one more question, which is, as you start to think now about the 2021/2022 reinsurance season, is your strategy - are you tweaking your strategy in anyway, as you get closer to some of those negotiations?

What I would say is that we're refining that strategy. We continue to stay on course with the diversification, geographically that helps us. We've seen it work in the past. We continue to believe that that will work going forward. We've seen the savings. We've seen where we have not received the same rates as others have, as we know, the reinsurance market rates are going up but we believe our strategy has continued to provide reinsurance savings to us, and we'll continue with that.

Our next question is from Mark Hughes from Truist. Go ahead.

Ernie, you mentioned, underwriting changes you're making and Kirk you pointed out that will probably lead to some deceleration and growth? Could you give a little more detail on that? Is there any particular geography or type of property that you're going to be a little more strict in your underwriting?

Sure, good question Mark. So what we're doing is looking at the underwriting bottom line, and at the end of the day, you know, it's refining the strategy and ensuring that the margins are expanding. So as we look across our geographic footprint, there are some areas where we believe right that profitability is not there. So we're kind of closing that down, slowing the growth there. That will still allow us to grow in other areas where obviously profitability is better, and that way it will increase the bottom line margins.

And on top of that, other issues that we're looking at is our concentration of risk and how that is driving our P&L. And really, trying to look at it geography to make sure that we are diversified geographically, which means that there are areas where we could probably write a significant amount of business, but we don't want to just from a concentration standpoint.

Yes. On that topic, what is your sense of the Florida market? Are you - do you have much appetite in Florida? And how do you see the competitive environment there? It seems like, there is a lot of pain going through the system, is there opportunity to grow profitably there?

I would classify as selective growth, right? It is not growth at the expense of the bottom line. We've got a pretty good sized book that we're comfortable with. We will continue to evaluate opportunities and growth there but it has to make sense to the bottom line. As you know, the competitive market here is there a number of carriers that have shut down, have shed some policies. So we are in the position now, where we're holding to our underwriting discipline, and making sure that at the end of the day, it is providing an underwriting profit.

Is the - I wonder from ROE standpoint or your target combined ratio, I wonder if you could give some thoughts on that. Is your pricing do you think with the 9% rate increase and the inflation guard is that adequate to get the target combined ratio or ROE we would like or do you need another year or two again if you do have some target numbers that notionally you'd like to share it, I'd be interested to hear?

Yes, well, again, when we look at our target combined margins that type stuff, really it's a timing issue. So we are pricing to rate adequacy, however, it does take a period of time for that premium to earn through. So when we look at the ROE targets and getting to the combined ratio targets, we do think that the rate increases do get us to where we need to go. It's just a timing issue as far as how that earns in over the period of time.

And what is the target either combined or ROE?

I think our long-term target ROE is in the low double digits, in non-cat years, and in cat years, we wanted to be in the high single digits. We do think that, we are not going to have some of the very high ROEs, or some of the very low ROEs because of the amount of retention that we take in the reinsurance program and the amount of reinsurance we purchased. So the idea is we're actually aiming to be a little bit more stable on the ROE in the long-term.

Our next question is from Paul Newsome from Piper Sandler. Go ahead.

Could you talk a little bit about the components of that 20% growth in the quarter, and maybe just start there?

Paul, this is Arash. The growth was higher outside Florida and a bit lower in Florida and rate is a bigger contributor to growth in Florida.

At this time, we have no more questions. So this concludes our question-and-answer session. I would like to turn it back to Ernie Garateix for closing remarks. Oh, wait, wait, we have two more questions. I'm sorry. We'll go on with a question. So we have Mark Hughes from Truist. Go ahead.

Thank you. The weather losses this year the $134 million versus $75 million last year, is there a kind of expected level? I'm just sort of curious whether 2019 was a good year, 2020 was a bad year or how you think about that question?

Yes, that's a very good question. And I think that, the question is, you know, are some of the weather losses we're seeing now the new norm or are they abnormalities. When you look at the last several year, weather losses have been up, since about 2017. And generally speaking, we look at 2019 is not being a good year either and so therefore, 2020 was, extraordinarily high. However, as we look at our rates going forward, we are looking to contemplate as much of the weather losses as we can, and as we look at our own results, and including that and the indications. So again, I think that it was probably, high for 2019 but and that just even gives you an idea of how much higher 2020 is, but the question is, is that the new norm or not. And we're, I think, hoping for the best, but planning for this being maybe a new norm.

And Mark, keep in mind 2020 had record 30 named storms this year. So just keep that in mind as we go forward. Will that be the norm as Kirk mentioned, going forward. Hopefully not, but we're preparing nevertheless.

Yes, understood. How about from a rate perspective in Florida, I think you described 9% overall, Arash pointed out most of the growth in Florida was rate. What do you think? What are you requesting in Florida and what do you think the average is when you look across the industry for rate increases?

What I would say is, I mean across the industry, everyone is taking rates. Obviously, and you're seeing double-digit rates being taken in Florida. We have always held steady that we continue to take rate when rate is needed, not just when there's a bad year and storms. So we constantly are looking at that and making sure actuarily sound rates are in our portfolio. So we'll continue to do that going forward. We have taken some rate, and that those have been smaller increases over time that's been happening for number of years now. And we'll continue to do that looking forward.

Is the industry up double-digit?

Yes, definitely is.

Our next question is from Matt Carletti from JMP. Go ahead.

I just wanted to sort of follow-up on the comments around you’re focusing a little more on profitability. I think you made the comment about, targeting longer term, a low double-digit, in clean years and a higher - high single-digit in cat years kind of reducing volatility? Are you guys contemplating any change, material changes to your reinsurance structure to help achieve that? I'm thinking like, instead of just kind of the loss, any sort of sideways protection, I mean 2020, exposed, kind of as you mentioned, a huge frequency of events? Is that something you're thinking about or you think your current structure is sufficient for your exposure and your footprints?

What I would say is, we're looking at all the options right now, especially as we're in the middle of negotiating our reinsurance placement. So that is something we're working with our broker. And again, we'll look for every opportunity to ensure that you know, that reinsurance placement makes sense for us and at the end of the day hits the bottom line.

This concludes our question-and-answer session. I would now like to turn the conference back over to Ernie Garateix for closing remarks.

We'd like to thank everybody for joining us today. We hope you have a safe and wonderful weekend.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.