Hello, and welcome to the Hub Group First Quarter 2023 Earnings Conference Call. Phil Yeager, Hub's President and CEO; Brian Alexander, Hub's Chief Operating Officer; and Geoff DeMartino, Hub's CFO, are joining me on the call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. In order for anyone to have an opportunity to participant, please limit your inquiries to one primary and one follow-up question. Any forward-looking statements made during the course of the call or contained in the release represent the Company's best good faith judgment as to what may happen in the future. Statements that are forward-looking can be identified by the use of words such as believe, expect, anticipate and project and variations of these words. Please review the cautionary statements in the release. In addition, you should refer to the disclosures in the Company's Form 10-K and other SEC filings regarding factors that could cause actual results to differ materially from those projected in these forward-looking statements. As a reminder, this conference is being recorded. It is now my pleasure to turn the call over to your host, Phil Yeager. You may now begin.

Good afternoon, and thank you for participating in Hub Group's first quarter earnings call. With me today are Brian Alexander, Hub Group's Chief Operating Officer; and Geoff DeMartino, our Chief Financial Officer. I wanted to start by thanking all of our team members across Hub Group for their tireless effort to support our customers and one another in this rapidly evolving environment. The market has shifted from this time last year. Capacity is loose, customers are more fluid, rail services improving, inventories are elevated, import volumes are down and the employment market has become more balanced. The improvements that we have made to our company over the past several years through our diversification, technology enhancements, yield and cost disciplines and Intermodal operating improvements are supporting our ability to successfully compete in this environment and support our customers with world class service. In Intermodal, rail service has improved as have customer turn times. However, given slower import demand and elevated inventories as well as a more aggressive pricing environment, volumes have underperformed our expectations. Our in-sourcing of drayage, reduction in third-party spend, improved rail partnerships as well as our enhanced operational discipline and service levels have enabled us to perform well in bid season. As bid awards are realized, we anticipate improved volumes, velocity and network balance, which will help to offset lower pricing and accessorial fees. We will maintain our focus on providing outstanding service and improving our cost structure to drive long-term growth. I'm very pleased with the performance of our other service lines, which are generating strong results in a challenging environment. In brokerage, we are maintaining order count and taking share, while enhancing margin percentage through our great sales team, improved systems, enhanced purchasing power and successful cross selling. We are growing our dedicated business with improved returns through organic and new customer wins. The acquisition of TAGG has been very successful and we are expanding our warehousing footprint to support demand from our cross-selling and in-sourcing synergy opportunities. Lastly, we are driving organic and new customer-led growth in our managed transportation and final mile businesses, due to our industry-leading service level scale and continuous improvements. We have an extremely strong pipeline of new onboardings across all of our offerings and we are bringing value by integrating these otherwise separate solutions to our customers, which provides increased savings and enhanced service. We have an extremely strong balance sheet and are generating significant free cash flow, which will allow us to stay focused on executing our strategy of providing best-in-class service, investing in our asset-based solutions, diversifying our service offerings, and enhancing our technology platform. We will execute on this strategy, while maintaining a strong focus on cost controls and efficiency enhancements, while returning capital to shareholders. We believe this focus will help us navigate the currently challenging environment successfully and lead to long-term growth. With that, I will hand it over to Brian to discounts our business unit performance.

Thank you, Phil. And I also wanted to thank our experienced team for their efforts in leading and executing through a changing freight environment and delivering continued value to our customers. I will now discuss our reportable segments, starting with our Intermodal and Transportation Solutions. In the first quarter, ITS revenue declined 9%, driven by softer Intermodal volume that declined 12%. Transcon Intermodal declined 6%, the Local West declined 12% and the Local East declined 17%. Intermodal revenue per unit increased 3% in the quarter and we continue to grow our dedicated trucking operation with a revenue increase 5% in the first quarter and a strong pipeline for the rest of the year. Software import volume and elevated customer inventories generated softer volume and lower accessorial revenue, which led to a decline in ITS operating income as a percent of revenue by 400 basis point year-over-year. We continue to offset price pressure with several cost improvements that include, but certainly are not limited to lower outside dray cost, improved rail agreements and an increase an in-source drayage from 58% in the first quarter last year to 74% this year. These cost improvements have more runway through the second half of 2023. In addition, rail transits continued to improve in the first quarter and are much more consistent, leading to improved service and street economics. We are pleased with the wins we have so far through bid season, and we expect them to start to materialize in the second half of the year. We will continue to invest in our Intermodal business even in a down cycle to deliver a superior service product that helps to bring cost savings and sustainability to our customers, which in turn, we believe will continue to drive long-term sustainable growth. Now turning to our Logistics…

Thank you, Brian. Despite softer freight market conditions, we generated revenue of $1.2 billion for the quarter, which is the second highest first quarter revenue in the history of our company. Our continued focus on cost containment and operating efficiency led to operating income margin of 6.8% of revenue. As detailed in our press release, we are updating our income statement presentation as well as disclosing revenue and profitability for our ITS and Logistics segments. Purchase transportation and warehousing represents cost paid to third parties for carrier and storage capacity. These costs declined as a percentage of revenue, as compared to the prior year, reflecting our focus on cost containment. Salaries and benefits reflect the cost of our office and non-office employee base. These costs rose from the prior year as we significantly expanded our company dry account and added in warehousing operations through the acquisition of TAGG Logistics. This increase was offset by lower office employee costs and lower incentive compensation expense. Our depreciation and claims costs both increased from the prior year, due to investments in fixed assets and the expansion of our company drayage operation. G&A cost increase as we upgrade our drayage terminal and warehousing network and invested in IT software. Our diluted earnings per share for the quarter was $1.88. Our performance softened as the quarter progressed, particularly within Intermodal as lower volumes, a rapid decline in accessorial revenue and lower pricing impacted profitability. We generated $124 million of EBITDA in the quarter and ended with $343 million of cash on hand. We are updating our guidance for 2023. Demand conditions began to decline in the second half of 2022 due to macroeconomic factors and rising retailer inventory levels. We expect these conditions to persist for at least the first half of 2023, but are…

[Operator Instructions] Our first question comes from the line of Jon Chappell of Evercore. Your question please, Jon.

Guys, can I just start with the trends from basically January through where we are today, especially on the Intermodal volume overall kind of the cadence through March and as you have it right now?

Sure. Intermodal volume on a year-over-year basis, January down 8, February down 10, March down 18, and April also down 18 to date.

And I think, Jon, I think we haven't seen necessarily the typical seasonality you would see with March being a stronger month in Q1, which is a big part of the revision to the guidance and scene where April is coming in with pricing resetting at a lower level as well as accessorial fees rolling off.

Yes, that makes sense.

We feel good about the logistics part of our business performing well. It's EMO just coming off such a high level from last year and such a big part of the business.

Okay. That aligns with what we've been hearing otherwise kind of bigger picture question, Phil, and maybe for Geoff as well. Last quarter you talked about the acquisition pipeline, hoping to do more than one per year, you've kind of done in the past. Does this environment kind of give you some pause, the bank environments give you some pause or does it create more opportunities? And how do you think about kind of the timing and the size of acquisitions this year amid this much weaker backdrop versus you have this massive cash flow generation the stocks really cheap by anyone's metrics and the buyback program you have outstanding right now?

Well, I think our free cash flow profile and our current balance sheet situation really affords us the opportunity to pursue both. We do have a good pipeline of opportunities. We actually think the current state of the financing market plays well to our strengths, given our ability to fund an acquisition off of our balance sheet. We don't need rely on capital markets. Obviously, we're pursuing companies that are performing well and as you would expect, types of companies that are willing to talk right now are those that are performing. And so, we've mentioned this in the past, I think we talked about this on our last call. If we don't feel like we're in a position to execute on an acquisition, we will more aggressively pursue the return of capital. But we are not at that point right now. But we do have the ability to pursue both.

I would just add Jon, I think we've built through the acquisitions we've done in the past a more resilient model and changed that free cash profile. So as we've said before, we're going to continue to focus on non-asset businesses that help us build scale or bring differentiation in our service offering, as well as new technology. So, as Geoff mentioned, we do have a strong pipeline and are hopeful that we will be able to close on a transaction this year. But if not, and if things don't come along as we we're hoping, we'll certainly be ready to enact the buyback.

Got it. Thanks, Phil. Thanks, Geoff.

Thank you. Our next question comes from the line of Elliot Alper of Cowen and Company. Please go ahead, Elliott.

Great. Thank you for the question. You talked about a $7 floor on your previous guidance last quarter kind of how it would take a material change in consumer spending and volumes to change that. I guess, is that what happened this quarter or are you seeing other factors at play?

No, it's really driven by demand. We just think we are in that long period still. We know that will correct. It's certainly a question of when and not if. Along with that, I think supply conditions remain pretty loose. We expect those will tighten as well. To get to the upper end of our current guide, we would expect both those conditions would need to be satisfied. If conditions were to stay the same for the full year, that's what gets us to the lower end of our guidance.

And I think when we initially issued guidance we were coming into the year with sequential improvement from December to January. We were in anticipating that trend would continue and we would see that, March would be much stronger in the quarter. I think as we went through the quarter, we saw we are re-pricing in a more aggressive environment. We are seeing accessorial fees roll off and we are not getting the bid compliance that we are hoping for on the awarded business. And so with that trend continuing in April, we wanted to make sure, we adjusted the guidance. So I think as we look ahead, we do feel as though bid compliance will improve. Our new bid awards are certainly having a higher compliance level than our older ones. And as we reset all those, we will be in a good position. I think we have performed very well in bid season. We have focused on really maximizing that margin per load day, increasing the velocity in the network. And so if we see a trend of inventory starting to come down import volumes increasing and that floor and the spot market really come together, and that will lead to those bid awards materializing. And so that's why we do believe we are going to see some sequential improvement from Q2 to Q3 and Q3 to Q4.

No, that's really helpful. Thank you. So I guess maybe on the commentary on kind of a mid single-digit volume decline for Intermodal volumes for the year off of a down 18% in April, I guess, how should we think about that progressing through the year and kind of what gives you confidence on that kind of back half turnaround?

Yes. So I think part of it is comparable from last year, but I think the other piece is that compliance level that we are seeing on new awards. We are also seeing really strong performance in our other service lines, which help to feed our Intermodal business. We have some nice wins that are going to be coming on. So part of it is comps, but part of it is also we have a good pipeline of onboarding. So, we just need to see those really materialize.

Yes, Elliot. This is Brian. I'll add to that as well. I think we are finding new ways to win with our customers where we certainly participate in bids and win transactionally. We are able to coupled together some of our other Logistics non-asset offerings that help us to win that volume and become more sticky with it and be less price sensitive. So customers are looking for transload or consolidation solutions. We are able to supply those for them as well as given them access to our logistics square footage throughout our network. So we see that also helping to drive in the back half.

Thank you. Our next question comes from the line of Brian Ossenbeck of JPMorgan. Your question please, Brian.

Good afternoon. Thanks for taking the question. Just wanted to talk more about competition, get to you to elaborate on that a little bit, where are you seeing the most pressure, obviously, volumes are down quite a bit and across the board, but also in the Local East. Is this more IMC competition? Is it more truck? Can you elaborate a little bit more on that? And what do you expect to see throughout the rest of the year? And if you can throw in the spreads where they are right now in the different regions versus truck? That'd be helpful. Thanks.

Sure. So it's certainly been a more competitive bid season. I think, in shorter haul segments we're seeing that be with both truck and intermodal, and then in longer haul segments, more with intermodal. As you know, our growth has mostly been in the Transcon portion of our network, which has a little bit more resiliency in this sort of environment, but is also very dependent on import volumes, which have been slower. We are seeing winds continue to come online. We're seeing more customers respond positively to our increased service levels. The economics we can bring and the capacity assurances. I think as we see things tighten up over time. So, it's certainly been more competitive. It's not anything that's surprising to me or any, any increased competition versus where you would anticipate it would be. For us, we're staying focused on that margin per load day model that helps us generate the maximum returns creating more balance, creating more fluidity and velocity. I think from a spreads perspective, on contract business, it's really anywhere from mid-teens to high teens on the longer haul business to a little bit under that just low double digits in local markets. So, the spread is certainly tighter than what we would anticipate. But I think if you see the spot market really start to bottom and some volumes really come online, that'll get wider again.

Yes, Brian. This is Brian as well here. I was just add to that too, in an effort to drive that competitive price out there, we've been very successful in taking costs out of our network. I mentioned our improvement in in-source trade as well as our improved fine power and out-source trade as well as our rail service agreements. But also, we're coming to the end of a rollout of technology in all of our terminals. We've centralized our load planning and that's helping us become more efficient on the street. So that all altogether helps us compete.

Okay. And then just to follow up on the guidance. Sounds like as accessorial rolled off quicker than you expected, is that one of the bigger needle movers, I guess in terms of how the guidance has changed? Is that now all out of the updated numbers? And anything else you're assuming in the guide in terms of either gain on sales or buybacks? Thank you.

Sure. The guide does not assume a buyback. It does assume to your point revenue did decline pretty rapidly in the quarter. We had been modeling that for the year, just happened faster than we thought. And so there's a minimal level of that going forward. And then gain on sale about 4 million in the quarter minimal going forward as well.

And we didn't build in a very significant peak season or surcharge related revenues associated with that as well.

Sorry, just to clarify, Geoff, is the access oils just came out faster than you thought and there really was no net change or were there more of that coming out just altogether on a net basis?

We got to the point we thought we'd be at by the end of the year in the first quarter.

Thank you. Our next question comes from the line of Bascome Majors of Susquehanna. Please go ahead. Bascome.

Looking past 2017, you've fortunately done a lot more raising of guidance than lowering it. And I was hoping that you could walk through the lower end of the range today, and walk us through some of the levers beyond that $4.6 billion in revenue? How do you get conviction that the first cut is the last cut? And granularly, what are the assumptions that get you to $6 and how are you comfortable there? Thank you.

Sure. We tend to be pretty conservative of our guidance. So it was a big deal for us to come in with a reduction, but we did one of the -- provide a balanced view of what we are seeing. The conditions again softened throughout the first quarter and have not really firmed up since then. If conditions were to stay the same and volume were to be basically flat sequentially the rest of the year, that's what gets us to the lower end of our range. The higher end of the range would come with a stronger improvement in volume, sequentially for the year. So at the midpoint, we are down mid single-digits on volume. To get to the higher end of the range would be closer to flat for the full year, which obviously would imply a sequential improvement in the back half. If the conditions exist, that drive that has a volume, we would expect to see surcharge revenue coming into play in late Q3 or Q4 that would also get us to the higher end of the range as well.

I'll just comment on Transcon as well. This is Brian. The resilience of our brokerage operations amongst the headwinds in the market, so even with those market headwinds, they have been able to hold their volume close to flat and continue to add new customer logos and gain market share. And as the demand increases, that's really going to accelerate their performance, while they also are able to keep their costs contained. So that team moves very fast. They move ahead of the market, and they protect the service, the market share and their overall yields and that helps to bring a diversified offering.

Thank you both for that and just one more piece. I believe you said you thought could do about $250 million of free cash flow at the initial guide. You've cut CapEx. Maybe there is some working capital release here. Any update on what free cash flow looks like at least within a range at the new income level? Thank you.

Sure. I had said in my prepared remarks, but on an EBITDA less CapEx basis with this guide, we'd be north of $300 million.

Thank you. Our next question comes from the line of Scott Group of Wolfe Research. Please go ahead, Scott.

Thanks. Afternoon guys. So I was wondering if you could help maybe give us some a little bit more history of this ITS margin, right. It fell from 11% to 7%, but Where was this margin prior to the pandemic? What's been the historical peak to trough range? Any sort of color history there I think could be helpful.

Sure. So in the press release, in the appendix, we did put in 2022 by quarter. So 2022 full year ITS operating income margin was 10.5%. We didn't go back and recast all of the history, but the Company as a whole back in the 2017, 2018 timeframe was around that kind of 2.5% to 4% range. And back that Intermodal was a much bigger part of the overall puzzle. So that would have certainly been a part of -- a big driver of that 2.5% to 4% would have been intermodal. So kind of call it the 4% to 5% range. Since then, we've done a lot to improve the business. We've taken a lot of costs out. We have better yield management disciplines. Certainly, in sourcing our drayage is a big driver of value as well as offers us a service benefit as well. But taking that up from historically mid 50s up to we're north in the mid 70s today, and looking to go higher, that's another driver, as well along with the technology and operating efficiencies below the transportation line.

And Scott, I just highlighted, I think, we're a far better recruiter of drivers now, so we feel that we can sustain the74% that we're at and get to that 80%. We actually have a backlog of candidates that are coming on and we've increased our driver count 33% year-over-year. So, those are markets where we're oversubscribed. We have a few that we need to make up the gap to get to 80%. We're aggressively pursuing drivers in those markets, but those economics will certainly help us quite a bit and are proving to be very helpful in this sort of environment. I would also just highlight the improved rail agreements that we have that are certainly supporting our ability to go out and win as well.

Yes, just one piece to add to that as well as we've integrated our drivers so that we've really found a lot of optimization in how we share drivers amongst our dedicated and our intermodal drayage within that ITS.

And maybe do you have what's in the guidance for Q2 and full year ITS margin? I just want to -- like in the last quarter, last two quarters, we talked about why there would be less sort of cyclicality in the margin going forward, and 400 base points a big drop in one quarter. So I just want to understand is the variability of the rail contracts, is that still in play? But it just happens on a lag? I just, I want to understand the cyclicality of these margins a little bit better.

Sure. I think, the cyclicality of the margins overall is going to benefit from our logistics line -- logistics segment where the margin did improve year-over-year, and we expect that will continue to ramp. The reality though ITS and Intermodal particular is sensitive to rate, and it's the biggest single part of our business that does drive some variability in the business. We expect in a cyclical market such as intermodal, there's going to be periods of price strength and periods of price weakness. Last year was obviously a period of price strength. This year, we expect is going to be the one of the troughs and the price weakness side. And so, while there will be variability within intermodal, we do have the levers around rail, flexibility with our rail contracts and the ability to in-source more of the drayage, and then the other key factor is just the growing part of our overall business coming from logistics.

But Scott, there is a lag on those rail agreements. And I would also just highlight, I think we're coming off of historic highs in gains on sale, on accessorial fees on surcharges that have normalized more quickly and drastically than I think we would've anticipated. So, we set, we feel a higher floor on earnings that we can now grow off of. And I also believe that that it's higher than our 2021 earnings per share, which I think is very strong. And that's the second fast year we've ever had in the Company. I think lastly, we've feel-- we've built a more resilient model with that in sourcing drayage with continuing to improve those rail contracts and with the diversification that we've done, which is leading to a really high free cash flow generating model in a difficult environment.

Yes. Those are all good points. Do you mind just sharing though, what's in the guidance for Q2 and full year ITS margin?

It will be a step down from where we were in Q1. Somewhere in the, probably another 100 and 150 basis points down for the full year.

All right. Thank you guys. Appreciate the time.

Thank you. Our next question comes from the line of Tom Wadewitz of UBS. Please go ahead, Tom.

Yes. Good afternoon. I wanted to ask you a little bit about the competitive dynamic out there. I think there is some sense or has been a sense maybe that Intermodal prices won't go down quite as much as truckload contract rates. So maybe broker rates down the most and then truck asset base not as bad and Intermodal not as bad. I wanted to get your thoughts and see if that's right. I guess that's excluding the impact of storage fees going away. But on that, and do you think that, there is some kind of, I guess, stability or is it the pressure keeps building and might get a bit worse as you go through 2Q. So, really just around competitive dynamic. Thanks.

Yes, sure. So I think that, your assertion around rates by group of brokers having the lowest full truckload carriers having the net flows Intermodal outperforming is accurate. In Q1, our year-over-year revenue per load was up 3%, which I think is strong. Obviously, we are renewing those rates through this cycle at a lower rate. So, I agree with what you said there. Brian, you want to take that?

Yes. I think on the brokerage side too, what we saw in Q1 of last year was we were about 60% spot, 40% contracted. What we did is worked really hard to get those customers moved out of spot into contracts so that we could retain them in a much more stable environment in our and our contract side. We have seen that help to protect our volume as illustrated in our brokerage results, and we think that's going to help as the market starts to move up as well to drive more volume in that brokerage side.

And just to round it up, I don't anticipate the pace that we are going to see rates go much lower from what we are renewing right now, that would to me be surprising and would really be driven I think by a consumer driven recession. I think through 43% of our bids with renewals that are effective, we are re-pricing another 40 % right now that will be effective in Q2. And there is just not that much left after that obviously in the third quarter and fourth quarter to re-price even if there was additional downside. I think we have seen a few customers pull bid forward that hasn't been a dramatic change. But you can tell that, there is a thought out there from our customers that the market might shift a little bit here in the back half, and they want to try to get the best rates during this kind of Q2 pricing season. So that would be our read on go forward.

Just one last piece of that as well as we still are hearing from our customers that, they have volumes that's moving over the road, that they want to convert Intermodal and that service stability that we have been seeing from the rails has really played out nicely in Q1. We have gained confidence in the stability of that and the consistency of it. So we have trimmed our transits to those customers to better compete not just on price but on overall service with over the road.

Okay. And then I have one that's a little more granular, I suppose. When you talk about the guidance of the kind of decline in 2Q EPS similar to the decline 1Q versus 4Q, are you talking about a percent change or an absolute earnings per share change? It makes a little bit of a difference the way you look at it.

Percent.

Percent, right. Okay, great. Thank you for the time.

Thank you. Our next question comes from the line of Justin Long of Stephens. Your question, Justin.

I guess Phil, it was helpful to get some color on the cadence of bid season, but would love to kind of hear how contract pricing is trending so far when you look at that kind of first 80% of bids and maybe your level of visibility at this point.

Sure. So, certainly, lower on a year-over-year basis, I think for us there's a mix component where we're really trying to target balance. We're focused on retention of incumbent kind of long haul and head haul business, while getting that back haul balance. And I think that so from a revenue per unit perspective might be lower than that kind of mid-single, but on a -- retaining the head haul, we're really doing far better than that. And I think you can see that in the revenue per unit being up 3% on a year-over-year basis despite renewing the majority of that business or that 42% of the business during the quarter. So our view is still -- we're going to do better than truck that it will be in the kind of single digits on renewals from a decline and we're really managing I think very well through this season, winning really picking our spots and trying to get the velocity and balance back into the network.

Got it. And if rates are down single digits, I know mix is going to play a role as well and accessorial. So is there a way you can help us think about the trend of all in yields going forward and what's baked into the guidance on a year-over-year basis?

Sure. We are assuming would be down, it'd be flattened down one single.

Okay. And last thing I wanted to ask it -- I wanted to try the question on segment margins maybe a bit differently, given the re-segmentation. How are you thinking about targeted operating margins in both ITS and logistics? Is there a range you can give us in terms of where you think both of those businesses kind of trend through the cycle?

Sure. I mean, on the inter -- on the ITS side, I mean, I think last year demonstrates the power of our business in a strong pricing environment. This year is probably going to be the opposite. And so in Q1, we were at 7.0%. If you think on a full year basis we're down another 100 basis points. I mean that's kind of the range of strength and softness. So, may maybe the midpoint is a good long term average. On the logistics side, we keep doing better and better raising yields and operating more efficiently. I'm not sure we're ready to come out with a long-term number, but where we are today, we think there's definitely upside. And if that becomes a bigger part of the business, it'll mix up the overall margin.

And part of that will be driven by how much acquisition revenue we drive into the logistics segment. I think we haven't had that be as high, so you're not being as burdened with some of those costs that come through post acquisition. But just to kind of tie it together, I think when we came out quite a while back with a 2025 operating margin target of 4% to 5.5%, I would anticipate we'll continue to outperform that in totality and on the high end. And you will see Geoff mentioned in a strong environment, ITS, really be the driver of that outperformance. And in environment like this, which is part of the balance of the portfolio that we have logistics really be the driver of the outperformance.

Got it. That's helpful. Thanks for the time.

Thank you. [Operator Instructions] Our next question comes from the line of Ravi Shanker of Morgan Stanley. Your question, Ravi.

Thank you. Good evening, everyone. Just a couple of follow ups here, I think there has been a fair bit of discussion on this call about floor EPS and kind of where that lies relative to your prior expectations. But if I can just kind of follow-up on that and ask you, if your view of normalized mid cycle EPS and that long-term guidance has changed at all kind of given where the sort of almost the new floor is and how kind of bad the cycle has been going to be expectations. Is that just the pendulum swings a lot more or do you think that you probably also have recalibrated what normalized EPS is?

I think Phil addressed some of that on the prior question. I think our prior long-term guide was 4% to 5.5% on operating income margin, and we expect the normalized kind of through the cycle operating income margin will be well north of that 5.5%. I think last year is a pretty good indication of the strength, and then this year, obviously, is going to be the opposite. So, longer-term, we are going to be in the middle of those two guideposts.

Got it. That's helpful. And maybe kind of as a follow-up to the competition question. I mean, obviously, the truck market right now is very loose, but it feels like the rail Intermodal market also kind of fundamentally changing competitively with the combination of CP-KCS and kind of new offerings and such, and basically all the IMCs and players in the space are kind of jockeying to kind of be positioned for that. What does that mean for kind of Hub Group as a whole, kind of what are the opportunities were the risks for you guys kind of maybe looking out in that same three to five year period from these changes that have taken place at the end of last 12 months?

Yes. So we are really excited about the southern premium service that just got launched by our Western Partner Union Pacific. It's really going to help us. I think take advantage of the near shoring opportunity both in the near term as well as longer-term. It's two to three days better than the -- best service. And so we hope can be a catalyst for growth and certainly it's going to be a focus area. I think for us, we are also anticipating with West Coast port labor challenges getting behind us, we will see the import volumes getting back to a more normalized level that will be a good driver of growth. And then with improved service and sustainable service, which our rail partners and us, are making the investments to really maintain that in an up cycle. We really want to see us get back to growth in the shorter haul Local East market and we are certainly working very closely with our partner that needs to make that happen.

Very good. Thank you.

Thank you. Our next question comes from the line of Brandon Oglenski of Barclays. Your question, Brandon.

This is David Zazula on for Brandon. If I could just ask on brokerage, I think there was a competitor that had mentioned kind of 4Q or 1Q as kind of the trough levels in net revenue per load. I know that's not something you disclosed, but I guess are those the trends you are seeing in the market? Are you seeing something else trending in terms of what you'd realize on a unit basis?

Yes, sure. Thanks David. This is Brian. I think, Q1 would probably be in that trough. We've seen April perform just about as about the same as March. But we have good in with as I mentioned before, the market share that we've gained really over the last two quarters with our combination of our acquisition of Choptank and how we've faced that market. We see our volumes holding quite strong and we've expanded our gross margin as a percent of revenue. And so, we feel very well positioned to see a good Q2 and even stronger back half of the year with our brokerage. I'll mention too that, our brokerage is integrated into our full logistics offering. And so, we have as we diversify our service offerings with our customers and we bring more than just capacity to them on the transportation side, we're bringing them warehouse capabilities, cross stock and consolidation capabilities, as well as transloading that we've seen that business be stickier and less price competitive, and we provide a stronger service offering.

Only thing I'd add on that, this is Phil, is that our customer count is at record levels in brokerage. And that's the testament to our sales team and the cross-selling efforts that we have. But we think that positions us very well as the spot market does begin to tighten up to be there for those customers and make sure that we're absorbing maybe the -- some of the tender rejections they're going to see from asset-based carriers.

Thanks, that's very helpful. I guess you have a segment I wanted to talk about or not segment anymore, but area I wanted to talk about was dedicated, I guess you've been dedicated as a place that you can lean into maybe that customers are looking for more capacity this year?

Yes, you're right, David. We have seen customers look for more stable and consistent capacity in taking out a lot of that volatility that they've experienced the last two years in their supply chain. So our pipeline is very strong. We have good line of sight to our onboardings in Q2 and in Q3. We've also taken a lot of cost out of that model as well and ran it more efficiently as we've integrated it within our Intermodal drayage operation. So yes, we feel very good about our dedicated growth.

Great. And then just as a clean-up, Geoff, I don't know if you have handy the non-driver employees, and I mean, I don't know if you're now breaking them up by segment, but if you have by segment, I would definitely take that.

So, our total office headcount was just over 2,100 at the end of quarter.

Thank. Much appreciated.

Thank you. I would now like to turn the conference back to Phil Yeager for closing remarks.

Great. Well thank you for joining our call this evening. Hub Group is continuing to position for long-term success. I'm confident in our strategy and team and believe we'll successfully navigate this more challenging environment, and I think that's evidenced by Hub being on track for our second best year in our company's 50 plus year history. As always, Brian, Jeff and I are available for any questions. Thank you again, and I hope you have a great evening.

This concludes today's conference call. Thank you for participating. You may now disconnect.