Christopher Halpin
Analyst · Citizens JMP Securities
Yes. Thanks for the question. I would say, at the end of the day, Care on the consumer side is an industry -- is the industry leader. And on the enterprise side, is definitely one of the top companies with clear advantages. We've got liquidity on both sides of our marketplace, care seekers, the consumer on one and then caregivers, child, senior, pet, etcetera, on the other. So it is really around execution and making the product, the experience, the matching as good as possible and continuing to, through that, drive initial conversion, recapture because right now, it's a subscription product. So people go on, get a caregiver, may lapse or cancel their subscription, come back on, get a senior caregiver or a new child caregiver. So there's a number of elements of initial subscription and then recapture and reengagement and you've got to keep making the product and experience as good as possible. That is where we have missed the most over the last few years and we feel good about the path we're on. Next is pricing and packaging, as I said and the third is marketing. And we've known our marketing was inefficient and suboptimal but we came to the decision to hold off on really pushing behind it, reinvigorating the brand until we have the product where we want. So it's really been a -- it's a serial game plan that we have. On the enterprise side, it's a true cultural shift post pandemic, where backup care and that service is increasingly a base consumer -- sorry, base employee benefit. And we've benefited from that. We think Care for business is offering of backup care, customer support, access to the care database of caregivers and our life service through LifeCare, our life service offering is truly differentiated. So for us on enterprise, it's really 3 prongs. One, make -- help employees who have access to Care for Business know what they have and utilize it. Two, continue to improve the product to make it as easy to book backup care as an employee as possible. And then three, acquire new logos. And that's new sales of Fortune 500 companies all the way down to small business through our own sales force. So we're heads down, continuing to execute. But the tailwind, the dynamics of pressure on households for both senior care and child care is not going away. And it's really, as we said before, in the 4 corners of care to execute.