Dr. Vishal Sikka
Analyst · William Blair. Please go ahead
We see AI as impacting many of our lines of businesses in a very fundamental way. If you look at infrastructure management for example, automation and rule based systems and so forth can have a tremendous impact in how a landscape can be managed automatically or more or less automatically where people can manage these by exception. If you look at BPO, many processes which are based on documents and voice can be revolutionized with the iTechnique, with voice processing, with text processing and image recognition and so forth, as well as rule based systems and machine learning to understand and detect correct behavior and taking actions based on that behavior. So we believe that our existing services can be significantly improved by embracing AI techniques there, as well as of course in completely new kinds of applications that we can build in complex areas and intelligent adaptive sense and response type behaviors, whether it is machines and machine based systems, whether it is in connected cars or connected vehicles, airlines, all systems where we design the system and then the system is in production, where it can be integrated into a intelligent adaptive system, can have a significant impact from AI. So the kinds of jobs there are around of course managing my exception, around modeling. Modeling of systems and system behavior, creating rules, creating the constrains around which learning can happen, these are some very high paying, high skill jobs that we are looking forward to having within Infosys and I think that that can have a great impact, both of the existing services as well as new areas that we can go into and we are starting that training in earnest. By the way, one other area that we are extremely excited about is in language processing, natural language processing, using the same information platform that I talked about earlier with open source components. We see a great opportunity in industries like insurance or banking, where automatic analysis of new stories and extraction of events and events of significance, whether it is on the risk side or on the growth side can have a great impact to our business and we are already starting to do projects in these areas. On the investment side, I would not limit it to any particular area. We are excited about many areas. Of course in the AI techniques and these kinds of automation techniques, as well as in new ways of collaborating, because remote work forces and remote abilities to work together are of great interest to us. So we are looking in many areas like that, as well as in under penetrated areas of verticals; some areas in energy, in healthcare in detail and in many geographies as well. So I wouldn’t put any particular area or a segment as a focus for investment, just a broad interest in participating in the growth of other companies.