Ladies and gentlemen, thank you for standing by. At this time, I would like to welcome everyone to the IQVIA Fourth Quarter 2023 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question-and-answer session. [Operator Instructions] As a reminder, this call is being recorded. Thank you. I would now like to turn the call over to Nick Childs, Senior Vice President, Investor Relations and Treasury. Mr. Childs, please begin your conference.

Thank you very much. Good morning, everyone. Thank you for joining our fourth quarter 2023 earnings call. With me today are Ari Bousbib, Chairman and Chief Executive Officer; Ron Bruehlman, Executive Vice President and Chief Financial Officer; Eric Sherbet, Executive Vice President and General Counsel; Mike Fedock, Senior Vice President, Financial Planning and Analysis; and Gustavo Perrone, Senior Director, Investor Relations. Today, we will be referencing a presentation that will be visible during this call for those of you on our webcast. This presentation will also be available following this call in the Events & Presentations section of our IQVIA Investor Relations website at ir.iqvia.com. Before we begin, I would like to caution listeners that certain information discussed by management during this conference call will include forward-looking statements. Actual results could differ materially from those stated or implied by forward-looking statements due to risks and uncertainties associated with the company's business, which are discussed in the company's filings with the Securities and Exchange Commission, including our annual report on Form 10-K and subsequent SEC filings. In addition, we will discuss certain non-GAAP financial measures on this call, which should be considered a supplement to and not a substitute for financial measures prepared in accordance with GAAP. A reconciliation of these non-GAAP measures to the comparable GAAP measures is included in the press release and conference call presentation. I would now like to turn the call over to our Chairman and CEO.

Thank you, Nick, and good morning, everyone. Thank you for joining us today to discuss our 2023 results. You saw that we had a good quarter. Let me start the call by sharing the latest of what we are seeing in our end markets, along with our key accomplishments for 2023. On the clinical side, demand from our R&DS clients remained strong. Net new bookings for the quarter exceeded $2.8 billion, the second largest quarter in IQVIA history, representing a quarterly book-to-bill of 1.31. Our quarterly RFP flow was up 13% year-over-year, driven by EBP and large pharma. Our qualified pipeline grew double-digits versus prior year. Emerging biotech funding was strong. According to BioWorld, fourth quarter EBP funding was $21.6 billion, the highest quarter in the last two years continuing the sequential improvement we've seen throughout the year. For the full year, EBP funding for 2023 was $70.9 billion, up 17% versus the prior year, and that represents the largest year on record, if we exclude the outlier years of 2020 and 2021, when there was dramatic outstanding due to COVID. As we close 2023, we're proud of what we have achieved in R&DS. The business booked $10.7 billion of net new business, including record high service bookings of $8.4 billion. Our backlog stands at $29.7 billion, and that's up 9% year-over-year. The business added nearly 400 net new customers in the year. We made great progress with our clinical research strategies. We significantly expanded our R&D site network and management organization through strategic acquisitions that offer clinical research coordination study feasibility and patient recruitment capability. We further expanded the capabilities of the lab business through the launch of a new synthetic antibody discovery offering, which is differentiated from the traditional animal-derived antibodies that are used by our competitors. And…

Okay. Thanks, Ari, and good morning, everyone. Let's start by reviewing revenue. Fourth quarter revenue of$3.868 billion grew 3.5% on a reported basis and 2.6% constant currency. In the quarter, COVID-related revenues were approximately $65 million, which was down about $125 million versus the fourth quarter of 2022. Now excluding all COVID related work from both this year and last, constant currency growth was approximately 6%. And as Ari mentioned, acquisitions contributed about 150 basis points of this growth. Technology & Analytics Solutions revenue for the fourth quarter was $1.531 billion, up 2.1% reported and 1.3% constant currency. Excluding all COVID-related work, constant currency growth in TAS was 4%. R&D Solutions fourth quarter revenue of $2.151 billion was up 4.5% reported and 3.7% at constant currency and excluding all COVID related where constant currency growth and R&DS was 9% in the quarter. Finally, Contract Sales and Medical Solutions or CSMS fourth quarter revenue of $186 million grew 2.2% reported and 1.7% at constant currency. For the full year, revenue was $14.984 billion, growing at 4% on a reported basis and 4.1% at constant currency. COVID-related revenues totaled approximately $420 million for the year. Excluding all COVID-related work from both years, constant currency growth was 9%. Full year Technology & Analytics Solutions revenue was $5.862 billion, up 2% reported, 2.1% at constant currency and excluding all COVID-related work, growth at constant currency in TAS was 6%. In R&D Solutions full year revenue was $8.395 billion, growing 6%, both on a reported and a constant currency basis, and excluding all COVID-related work, growth at constant currency in R&DS was 13%. Finally, in CSMS revenue for the full year was $727 million, which was down 2.2% reported and 0.3% at constant currency. Okay. Moving down to P&L. Adjusted EBITDA was $966 million for…

[Operator Instructions] Your first question comes from the line of Anne Samuel from JPMorgan. Your line is open.

Hi, guys. Congrats on the great present and thanks for taking the question. My first question was just on TAS. You spoke to expectations for a back half recovery in this business. It seems like based on your comments and some of those from others at our recent conference that others in the life sciences IT space are seeing some early optimism around that. And I was just wondering what do you expect to be the early indicators that the recovery is happening in that business? And what part of your TAS business will maybe start to see the first green shoots?

Well, thank you, Anne. I mean, look, we -- early last year, we're expecting that things would turn around second half of last year. And as you know, it didn't happen. Now it's got to happen at some point. So, we then thought, well, by the second quarter of later -- at the end of last year's third quarter, I thought, okay, second quarter of 2024. We are now expecting this to happen second half. And in support of all of these, I mentioned some data points in my introductory remarks. Look, the FDA approved 50% more molecules than last year and is the highest level since 2018. That really generally bodes well for the commercial business as our clients prepare for launching those drugs into the marketplace. And those launches come for significant support from the type of services that we provide, whether it's data launch consulting, planning, market access, pricing support and so on and so forth. And in fact, our own market expectations of spend by pharma over the next few years, compares very favorably to the prior period. Now, in our own conversations with clients, we're noting more optimism on the outlook for 2024. But perhaps because we've been hurt before, we've tried to be appropriately cautious in planning. And really, when we build up the forecast for our TAS business based on the pipeline, I might note, I don't think we said that before or even if we report any of these numbers here, but we have a pipeline of opportunities with a very detailed methodology that's been proven over time. And I can tell you that our pipeline for the year for the 2024 year is higher than it has ever been on the TAS business. So that gives us comfort that the forecast is appropriately built and hopefully, we'll be -- we have upside favorability if things work out perfectly well. But we've built enough caution on the forecast here that we feel good about the TAS business for 2024 as we presented it. Now, a word of caution, the business saw a decline in growth through 2023 with every quarter being worse than the previous one. We expect 2024 to be sort of the mirror image of that. That is the first quarter to be more like last year's fourth quarter and the second quarter more like the third quarter, et cetera, with the ramp up through the year and hopefully building momentum as we progress through 2024.

That's very helpful. Thank you. And then maybe on the R&DS side. I was hoping maybe you could just provide a little bit of color on just how to think about the cadence for 2024. I'm just given all the moving pieces. Thank you.

You mean the cadence? Yes, anyone has any

The cadence of revenue yes.

Yes.

Yes, I mean I think you I mean I guess I would tell you to look at the linearity that you've seen in prior years -- any sort of drop off or a significant pickup either no.

Great. Very helpful. Thank you so much.

Thank you.

Your next question comes from the line of Shlomo Rosenbaum from Stifel. Your line is open.

Hi. Thank you for taking my questions. Ari, can you talk a little bit about the significant contract signings in the quarter? A second largest in the company's history, were there certain really large deals that maybe boosted it? Were there certain therapeutic areas that might have boosted it? Maybe just give us a little bit of color about that.

Okay. Well, thank you, Shlomo, for the question. There was no specific contract or particular award or anything like that. I would just say that, by segment, the EBP segment was particularly strong. I mentioned funding was very strong in the quarter. The highest on record. Again, if you exclude the COVID years. And so EBP was particularly strong. I'd say with -- again, we don't talk about book-to-bill per segment, but the EBP book-to-bill, if you will, was higher than our 1.31. So, comparatively, we had -- and I would say about 25%. Is that correct, guys? 25% of our bookings in the year were EBP. So that's a little bit of color that I can give you. But nothing -- no one time big award or anything that skewed the numbers pretty strong across the board.

Therapeutic area we continue to excel in oncology and cell and gene therapy in a complex clinical trial, no change.

Right. Correct.

Great. Thank you. Is there -- can you just comment anything about competitively in the marketplace? Has there been any changes? I know it's a long cycle business. Anything you could talk about either on TAS or R&DS with any of the well-known competitors that are out there?

Well, I don't generally like to comment on competitors. But yes, there have been a number of disruptions sort of company is being acquired or spun off in the CRO space. And that always introduces some level of disruption. I mean some of these companies have been in trouble. The fact that, they've been acquired by private equity or conversely spun off in the public markets. Does that mean that they'll be more competitive, less competitive? It's hard to tell. It's disruption often. Often, happens. If you take a longer view of this question, we believe that our merger seven years ago, significantly disrupted the industry and led to a large number of subsequent transactions which resulted from what we believe was reactions to the clear competitive advantage that we think we established that enabled us over the past few years to gradually gain market share. But other than that, I mean, I don't have any further comments.

Thank you, Shlomo.

Thank you.

Your next question comes from the line of Tejas Savant from Morgan Stanley. Your line is open.

Hey, guys. Good morning. So my first question here is on the R&D side of things. Ari, can you help us think through just a shift in mix in FSP versus hybrid versus full service work and the margin implications of that? And similarly, sort of any shift in the mix of work as you head into 2024 on therapeutic area basis? And what that means -- what that might for your backlog burn rates?

Question was about the mix shift in margins between FSP and full service, correct?

That's right.

Yes. Look, FSP tends to be somewhat lower margin than full service. Now, take into account, though, that full service comes with pass-through -- significant pass-through revenues that FSP doesn't. And so when you look at the average margins, including passers, they're not that different. But yes, in general, there has been -- there is some margin degradation as a result of the shift towards FSP. On the other hand, this shift is a very gradual shift that's going on. It's -- you're talking about points of single points of shift, not huge -- a huge flight to FSP, and it takes place over time, remember, the average trial for plus years to complete. So there really hasn't been any dramatic impact on our margins as a result of that. And, of course, we're working all the time to optimize and take costs out and do things to improve our margins independent of whatever contracts we happen to be signing. So I would say, not a big impact there. And you see in our EBITDA margins, they've actually continue to improve overall and that's with R&DS being over 50% of our revenue.

And then your second question?

Yes. My second question, actually, I'm going to switch to the TAS comments, guys. I mean, are you encouraging to see expectations of a recovery in the back half of the year? And you talked about your detailed bottom-up pipeline build there. But I just want to put a finer point on it in terms of just the timing of the recovery, right? So, what gives you confidence comes through in 2H 2024 versus getting pushed to 2025? Is it something related to contracted work that you have clear line of sight to versus work that could be delayed? Or is it some large real-world evidence projects that you see coming through here in the back half?

Yes. Thank you, Tejas. No, it's not anything -- any one contract or a specific level, as I mentioned, the overall sentiment bubbling up into a pipeline that I mentioned is the highest that we've had ever. Now, the pipeline doesn't always translate exactly as it is. It's probability adjusted and so on and so forth, but that's a good indication from a metric standpoint that we should be up for the year. And we've built some level of cushion here because we've been burned/delayed last year. And so that's what kind of gives us a little bit of confidence along with the conversations we're having with our clients. Again, I wouldn't -- this is not like -- we're not seeing a sharp uptick all of a sudden, okay? Our clients are -- especially large pharma, very, very focused on cost containment. They've all announced significant cost reduction programs. Some of them in anticipation of really unknown impact of the IRA, some in anticipation of some LOEs coming soon in the next few years or other variables, but the fact is there are these large pharma cost discussions that we're having with clients as well, and we are a significant vendor and therefore, those conversations have tended to be more difficult than they were in the past with respect to negotiations and pricing and so on. That is still there. The number of opportunities, the number of projects, the number of compensations, all of which translate into a pipeline, the request for proposals and so on that we're having are clearly up. And given the life cycle of the sales processes as we know them, we are anticipating that those would concretize into sales towards the back end of the year.

And Tejas, just one point of emphasis here, too. In the TAS business particularly is hundreds and hundreds of projects. You're not going to have any individual project move the needle there. Thank you.

Thanks guys. Appreciate it.

Your next question comes from the line of Luke Sergott from Barclays. Your line is open.

Hi, guys. Can you talk about the -- we keep talking about the TAS recovery, but -- and the big pipeline that you guys have, but can you kind of double-click into what that looks like versus discretionary versus the sticky side? I think there's a lot of confusion about where the weakness has been in TAS and where the strength has been? And if there's actually any change or improvement on the side of like regulatory and medical writing, things like that to give more confidence in that back half recovery that you're talking about?

Yes. Well, look, we ourselves are, as I mentioned before, I'm putting a fair amount of caution and conservatism, if you want to call it that way in our own forecast because of some of the factors you mentioned, that we've experienced last year. The business continues to grow. Look, the general environment so far is consistent with what we were experiencing at the end of last year. And you've seen our large cap companies that operate in the same business actually forecast even declining sales for their own businesses for 2024. Now, we're not there because as you correctly point out, some of these services that we sell are not exactly discretionary, so look, the data business, for example, continues to hold up well. It's never been a fast growth business, but it's holding up. We saw headwinds in the more discretionary part of the TAS segment, which is the analytics and consulting business. But I have to say that the business started to pick up a bit with sequential improvements in growth in Q4 compared to Q3. So even this more discretionary side, we saw an uptick, not -- again, not a steep curve, but we saw a positive movement even on the discretionary side. Now, the impact on the discretionary project part of the real-world business, that is a little bit of a longer cycle within TAS, is a little bit longer cycle. We started seeing that in Q3 and continued in Q4, and it did impact the performance of our real-world business in Q4. So, if I might summarize the data business holding up maybe a little bit even better, doing a little bit better. The totally discretionary piece of analytics and consulting, little movement and some uptick that we are perceiving. The real-world piece, you've got the stuff that they need to do. That hasn't changed. And then there is a step that's more discretionary because it's more -- it's a longer cycle, the deceleration impacted our numbers more in Q3 and further in Q4. So, the issues we saw in Analytics and Consulting in the early part of the year, we started seeing in real world in Q3 and Q4, and we expect that to continue in Q1. But if you -- I hope that gives you enough color here to get a sense for what we're seeing.

It does, it does. Thank you. And then I guess a follow-up on the -- there's a lot of concern here. Some of your peers talked about biotech RFP slowing in 4Q. But just as you look at the actual step-up needed to maintain the book-to-bills and the bookings levels that you guys have had. Do you see that, that level of RFP volume across all your segments is enough to sustain it over the next six months? Or could we see some softening here maybe in the 1Q? And obviously, this is just more of a quarterly dynamic as the full year kind of paces out as what you're talking about. But just when you're thinking about the actual bookings getting -- you're closing that sales cycle, could some stuff get pushed out to more of the back half of the year.

I mean, look, you've got a lot of hypothetical here. You're referring to a competitor commentary. I didn't hear any of that. And we're not seeing that again. This is interesting. People want to see badness and had their hat on something. I would point to you that going back a couple of years at least, people who are competitors "whining about EVP funding." and all see our stock suffered as a result of this whining, we kept telling the world that we weren't seeing it. We ended up being correct. There was no dramatic drop-off in funding. It didn't happen. If anything, now, as I mentioned, it's even going further at record levels. So EVP is good. That actually was very, very strong in terms of bookings. We see that trend continuing. When things get funded in a quarter, typically the bookings come in over the course of the following year. So, I don't see that happening on the EBP segment. Large pharma, yes, there is a little bit of reprioritization of projects. You've heard that from us, from others, looking at different programs, but it's not like people are saying, all of a sudden, we're not doing research anymore. There's a little bit of -- at the moment, as we discussed earlier Ron mentioned a bit of a pendulum moving more towards FSP. But again, we play in that segment, too. We play in every segment. But other than these dynamics, I don't see anything that would lead me to believe that all of a sudden, we have to be worried, quite the opposite. As I said, our RFP flow was up 13% in Q4, and that's across the board, strong double-digits in EBP and in large pharma as well. For the -- that was in Q4. Full year same thing, very strong and EBP even stronger for the full year. Awards, which is sort of, if you will, a leading indicator of bookings because as you know, we and maybe a small number of others actually report bookings and book to risk based on contracted work. Some still report only awards, which is kind of before contracted and awards are also at a record high level. If you look at our pipeline, the total pipeline is up high single-digits, in very high single-digits, again, at a record level. Qualified pipeline, which is we look at -- we have our own methodology to screen all the opportunities and come down to those that we think are the ones we want to pursue and that are the most viable and the most likely to come to fruition. The qualified pipeline is up strong double-digits, again, across the board. So, I don't know what else to tell you. I don't -- you heard anything that I don't know, let me know.

No, that's why I'm in my seat and you're in your seat. Appreciate. Thank you.

All right. Thank you.

Your next question comes from the line of Elizabeth Anderson from Evercore ISI. Your line is open.

Hi guys. Thanks so much for the color on the complexity of the demand environment. I had a question about the 4Q bookings. Can you comment on sort of what percentage was FSP? I know you said it, obviously, with the revenue shift is very incremental over the course of the year. But I would just be curious, sort of, level set what you're seeing in the current environment there?

The question is how much of our bookings was FSP. I think a little over 20%, is that correct?

Yes, -- was the bookings in the quarter and that's for the full year for FSP.

How much -- can you be more -- well, how much was EVP? 25%?

Yes. Total EVP is about one-quarter of our bookings for the year.

Right. And I think FSP is mostly large pharma, right?

Yes.

And then how would you comment on the rate card as we think about 2024 in terms of both full service work and FSP?

Talk about pricing?

Yes. No, no, rate card, the rates, labor and so on.

Yes. I mean, look, this continues to be pressure from clients and negotiate and tough negotiations that's been the biggest surprise for me over the past several years, and that is that you got a better mode, you've got a better company, a better delivery system, better capabilities, then we should be able to actually charge more. But lo and behold, we've got competitors. And as I said before, clients are -- clients that we want to continue to have. We have with whom we sell a lot to we sell a lot of stuff. And we have strong relationships. And when the client tells you, listen, CEO calls you and says, I need you to lower the rate here on this because it's going to help me in my cost reduction program, it's hard to say, listen, I'm better than a competitor and the answer is no. So we don't say yes to everything, but this is part of managing our long-term relationships, and we -- I wouldn’t hide the fact that we are having maybe more pressure than we had before, generally on pricing that's across the board. There's no secret there.

Got it. That’s super helpful. Thank you.

Your next question comes from the line of David Windley from Jefferies. Your line is open.

Hi, good morning. Thanks for taking my question. A little bit of a follow-up to Elizabeth there. Ari, we spent in December, quite a bit of time talking about the decision cycle environment with, I think, principally large pharma. So I joined late, but I've heard you describe that your RFP flows look pretty good. Your awards look pretty good. Those things seem to be holding up, but you had described that whether it was IRA or pending loss of exclusivity of important products or whatever that clients were kind of mulling over their prioritizations and processes a lot longer than normal. And I suppose part of that is probably also a little bit of Elizabeth -- your answer to Elizabeth's question around pricing and trying to meet budget cut targets and things like that. How would you -- I'd love for you to elaborate on that environment? And do you feel like you're closer to the end of it? Or are we still in the middle of it? When do we think large pharma will be back the business, so to speak?

Well, again, I want to make sure -- I mean, it's not like back to business, not like people are on hold and they are not doing anything again. I mean, look, our backlog continues to grow. The RFP flow is up double-digits.

Second highest bookings quarter ever.

Right. We had the second highest bookings quarter ever and the first -- the one that was the highest, which was last year, I think that was -- we had a very big proportion of pass-through from specific large award. That's why it was like over $3 billion, if I recall, in that quarter. So, this quarter, we had, what, $2.8 billion. I mean -- and that was like a regular quarter with nothing unusual, no big one-timer award or anything like that. So, it's a pretty -- the numbers are the numbers. Now, the conversations are more difficult, longer, more negotiations, but the volume -- the answer to your question is I think the volume and the number of opportunities, it keeps going up. And again, EBP funding very strong, all-time high. We saw particular strength on EBP, and we see that continuing this year. So not like we're on hold and thinking about when are we back to business. That's perhaps a question we were asking ourselves on the TAS segment, and that we are in the middle of, and we see some sign of green shoots as Elizabeth told us before, or Anne, I think, was the one used that expression, some green shoots on the commercial side to the back end of the year. But on the R&DS side, we are experiencing the pressure, the more difficult environment with respect to pricing and negotiation and so on. We are in those conversations. But no one is saying, I'm going to hold, and I'm not doing anything. Again, the numbers showed numbers of RFPs, the pipeline at an all-time high, the qualified pipeline up strong double-digits and are going across the board. It's not like there's one segment or another. So I would say quite the opposite. I think the number of opportunities, the environment is very fertile in terms of chasing opportunities and responding to request for proposals, we are very, very busy.

Okay. So if I could follow up then. To go the next step and ask perhaps what might be the factors that are influencing the disconnect between a high single-digit to double-digit RFP award pace with a below mid-single-digit revenue growth. So I understand part of that is TAS, I'm going to try to head off a little bit in the past. Part of that is TAS. I know that. So, we'll set that aside. And I know you also attribute some to COVID, but COVID is now small enough that it is like any other big project that you would see come to a conclusion in any given year and ramp transition those people to a new project and ramp that up. So, it would seem that you're to a point where the backlog growth should be translating to R&DS revenue growth, and there's a disconnect there. So to what would you attribute that?

Yes. So again, if you take R&DS, it's not -- COVID, it's not like one project like any other. It's not the case. We really have a COVID is very specific. It took specific resources, it's specific projects. And in 2024, it's coming down by $300 million. That represents a direct headwind to growth of 350 basis points to R&DS growth, 350 basis points. In addition, and this is more of a mix issue I mentioned in my introductory remarks, a number of wins, and we continue to win in the oncology area. We're happy about that because that's the fastest-growing therapeutic area, hands down all around. It has been for a while and will continue to be. And we are winning in oncology. The issue with that therapeutic area is that the burn rate is much lower. It takes time. It's more difficult to recruit patients. It's more complex. And therefore, it transfers into revenue slower than anything else. And we have a disproportionate share in that market. Third reason in the mix, we do have -- we happen to be, and that's just a consequence. It's hard to explain, but some years, we've got tailwinds from pass-throughs and some years, we have headwind from pass-throughs. As you know, pass-throughs are -- I'm not going to say irrelevant, but they come with no profit. They come with -- it's just an artificial accounting add to our -- but the fact our buildup forecast for 2024, pass-throughs will be a headwind to R&DS growth, and that represents 100 basis points approximately of headwind to top line growth of R&DS, again, inclusive of pass-throughs. So, if you add 350 basis points of headwind from COVID from the step down in COVID and 100 basis points of headwind from the pass-through mix, that's 450 basis points. So, you're right. But if you add back this and you normalize our underlying business is growing high single-digits, very high single-digits on the R&DS side. So, I think that's the reconciliation. You're right, Dave, you're smart analysts and you point to the apparent disconnect between the strong growth of our bookings and the reported growth in 2024, which, again, we hope to be out of that in 2025. It certainly bodes well. 2025 should be a sweet year. I don't want to put actions for 2025 here. We're barely talking about 2024. But I think based on everything we're seeing, we should certainly be behind all of those issues. But thank you Dave, I think that was the last question. Thank you.

Thank you.

This ends our question-and-answer session. Mr. Childs, I turn the call back over to you.

Thank you very much, and thank you, everyone, for joining us today. We look forward to speaking to you again on our first quarter earnings call in April. The team and I will be available the rest of the day to answer any follow-up questions you have. Thank you. Thank you very much.

This concludes today's conference call. You may now disconnect.