Greetings. I am Peter Kwon, Head of IR at KB Financial Group. We will now begin the 2021 Q1 Earnings Release Presentation. I would like to express my gratitude to everyone for your participation. We have here with us at today's earnings release, KBFG SVP, Ki Hwan Ju, who is our Group CFO; as well as other executives from the group. We will first hear SVP Ki Hwan Ju's presentation on 2021 Q1 major business highlights, and then we will engage in a Q&A session. I would like to invite our SVP to deliver 2021 Q1 business results presentation.

Good afternoon. I am Ki Hwan Ju, CFO of KB Financial Group. Thank you for joining KBFG's Q1 2021 Earnings Release Presentation. Also, even in the middle of an unprecedented crisis brought on by the COVID-19 pandemic, I extend my deep gratitude to shareholders for your undivided support and kind patience. Fortunately, during the first quarter, COVID-19 spread came under somewhat of a control, and there was vaccination rollout, which brought expectations for economic recovery. As such, Korean economy is displaying signs of improvement, driven by exports and CapEx investment. And as there were signs of uptrend in the market rate, more positivity was expressed for the sector and banking share prices outperformed the market first time in a long while. But when optimisms abound, we, at KBFG, feel that it is important to focus on the fundamentals and think of ways to enhance corporate value and undertake bold innovations so as to respond to future changes. First, we have placed foremost priority on profitability and soundness, thereby, focusing on improving fundamentals for sustainability. This quarter, driven by the bank's core deposit growth and sophisticated loan pricing, we were able to improve NIM 5 basis points on quarter. And the insurance business, whose performance was relatively subdued last quarter, managed to recover margin supported by loss ratio improvement. Also, on stronger competitiveness of core businesses, including Trust, WM and Investment Banking, we expanded net fees and commission income of the group. To overcome economic crisis triggered by the COVID pandemic, KB actively joined in on efforts towards soft landing of the financial system. We have also been quite rigorous in controlling the asset quality through a systematic monitoring of problem-prone exposures and reexamination of the portfolio. Second, we issued KRW 600 billion of hybrid bond last February, securing additional capital…

[Operator Instructions] For your information, there is about a slight time lag between the Internet and the phone bridge, so please bear with us 1 more moment. Yes, we will take the first question from Samsung Securities, Mr. Kim Jae Woo.

I am Kim Jae Woo from Samsung Securities. I would like to ask you three questions. First question relates to dividend. There's high level of expectation and people are looking forward towards quarterly dividend. I understand that KB is willing to pay out on a quarterly basis. Do you have plans to do so? And also, when we talked of quarterly dividend, I feel that in terms of interim dividend payout may be most optimal. So what's the possibility of that? And also, secondly, according to press articles, I think the major banks are also talking about Internet-based bank. What is your policy or stand vis-à-vis the online banking? For instance, Kakao and other. And since you also have certain shareholding at Kakao, I would like to understand what your position is with respect to the online dedicated banks. And also, my last question is that your performance this quarter was quite good. Had there been any one-off items?

Thank you for the question. I would like to respond to the questions. Just give us one moment. Thank you, Mr. Kim, for those questions. You asked about quarterly dividend payout. At this point in time, we are looking into and reviewing different options. When it comes to dividend payout and shareholder return, I understand that the market has quite a bit of interest. And as I've mentioned during the IR session at the year-end of last year, if I may, just want to again summarize what our position is as follows. In terms of payout ratio, as you know, we've adopted a progressive dividend payout policy. This is something that we have been quite steadfast at. Basically, from a mid- to long-term perspective, increase the payout ratio to around 30%. Second point is that in the second half of this year, we expect uncertainties around COVID-19 pandemic to alleviate and also the capital ratios and our earnings stability and the quality of our assets and asset quality and soundness of our assets. In light of all of these elements, we are going to do our utmost to actually regain and recover to the previous payout level. And also, we will balance and consider different aspects, such as a need to retain earnings for M&A purposes and also interim payout as well as share buybacks. And other shareholder return enhancement options are being, at this point in time, deliberated by the company. Of the Korean financial institutions, when it comes to shareholder return and dividend payout, we've been quite preemptive. If you look back at our track record, you would be able to see that. And we've been quite aggressive and progressive. And lastly, together with the supervising authority, we will also engage in very close communication with respect to this item. The second question will be responded by our CSO. And the third question on any of the one-offs, on the expense side, the welfare fund. Basically, Q1 or Q2 of last year, there were some reserves. So there's not been anything that's quite significant. And also, we haven't really made any, I guess.

Yes. I am Lee Chang Kwon, the CSO. As you have mentioned, Mr. Kim, when it comes to the Internet dedicated, the online bank and launching of that business, there's a lot of interest. And currently, the association of banks currently is talking to the FSC and is in discussions as to allowing financial holding companies to gain an Internet online bank license. If there are any changes in the direction of the regulation by the FSC, we will, of course, be in line with those direction and review the potential possibility. I think it would not be appropriate for me to specify any specific business model per se today at this point in time.

We will move on to the next question. Mr. Kim Jin-Sang from Hyundai Motor Securities.

Congratulations, and thank you for your earnings. As the CFO mentioned, your Q2 NIM has surpassed the level of the previous year and it's quite outstanding. And can you give us a breakdown of the NIM? I know that the commercial interest rate has gone up, and I know that your low-cost deposit has come in. So if you can give us a breakdown, it will be very helpful. And including the next quarter, if you can give us an estimate of your forecast of quarterly trend, it will be very helpful. My second question is about your group's digital or nonface-to-face channel plans. I know that you have a platform and you have many advantages, and I am sure that you will be quite profitable. But can you tell us about what is your forecast for earnings? If you have any simulated numbers, it will be very helpful. And we see banks going online, and there is the Internet and the existing sales channels that are becoming divided. And I believe that the banks need to make the existing channels more efficient. So can you tell us what you're doing in that direction?

Thank you very much for your questions. We will soon answer them. Thank you very much, Mr. Kim Jin-Sang, for your questions. Regarding the NIM question that you first post, as you just aforementioned, compared to the previous quarter, largely, there will be the volume effect and rate effect related to profitability and the low-cost deposits or portfolio change impact that has added to this improvement. Regarding the concrete numbers, I don't have them with me now, but I'm sure that our IR team can get back to you about the details. Regarding the NIM, talking about the forecast, looking at what the market has said until Q2, there are estimations that the NIM will go up, but there will be a floor later. So I think that is the main gist of what people are mentioning now. But regarding our annual earnings presentation, I mentioned that, on an annual level, we will safeguard the NIM at about 1.51%. And as you have seen in our presentation materials, the interest environment and the funding costs have been rapidly changing, and we are seeing the NIM that has actually improved by a large scale. We had 5 bp improvement in this quarter as well. And looking roughly at the reasons, first, we had efforts to increase low-cost deposits. And core deposits have increased by KRW 6 trillion, and it led to our funding cost burden going down. And relatively speaking, for the time deposits, you can see that there was a portfolio effect because it contracted. And regarding the rollover of our deposits, you can see that there was an impact as well. So overall, we had an alleviation of the funding burden, which led to this positive trend. We put the prudency first, and we said we want loan growth…

From Cape Investment, Kim Do Ha.

I am Kim Do Ha from Cape Investment. I have two questions. First is on your fee income line item. Compared to my forecast, actually, there was a quite big surprise. If you look at last year, I have been looking at the banking-related fees. But because of difficult circumstances on the trust as well as sales to the bank branches, there's been a decline. But if you look at other banks, which did earnings last -- yesterday as well as KB. If you look at trust, on a Q-o-Q basis, there's a 60% increase. So you've really regained your previous level. So out of the front end, how do your people actually assess this in terms of trust fees as well as sales-related commissions? Do they feel that this trend can continue in Q2 and Q3 as well? So that's my first question. Second question, if you look at the bank and if you look at the credit cost. I think it's only 7 basis points. So compared to the past, there must have been some reversals or write-back. So in terms of the reserve that you booked last year to respond to COVID, when do you think it's going to be the cycle or the time line for us to see a significant write-back from those reserves?

Thank you. Just give us one moment to answer that question. Thank you, Ms. Kim Do Ha, for your question. You asked two questions. First, for the commission income, you've mentioned trust income. So let me just provide some overall explanation on the fee and commission side. As I said before, the first aspect is at the group level. If you look at the stock market and the bullish stock market, we've seen brokerage fee income increased quite significantly. And if you look at the IB business, basically, we've seen our market competitiveness strengthen and also out of the trust business because of some of the regulatory impact as well as despite the fact that we're still in the middle of the pandemic. There has been some recovery in the spending of the consumers, and the merchant fees have gone up. So overall, we have seen fee and commission income actually improved across the board. Now -- but is this sustainable? That is the question that you have asked and also is an aspect that we are looking into. In our view, our customers for the WM and also strengthening-related assets, that will be our priority. And also, if you look at DCM and ECM and M&A, so corporate advisory businesses, we want to be able to expand our sales-related capabilities. And if we could really leverage our sales capabilities, I believe that we can bring about a double-digit growth on an annual basis. So that would be the answer to the first question that you asked. Second question, regarding COVID, yes, we have preemptively made some reserves, and you asked about any reversals of those reserves. At this point in time, if you look at this year, we're still in the middle of the pandemic and some are also talking about a possibility of the fourth wave of pandemic coming. And government support, financial support, is still ongoing. So in light of all these circumstances, I think it will be too premature to talk about a reversal of the reserves. Only when the whole circumstances are normalized, maybe then we may have a possibility to think about a write-back. I say that with caution. Thank you.

We will take the next question from DB Securities, Lee Byung Gun.

I have two questions. First, compared to your loan growth plans at the early part of this year, well, I think there was a difference. And thinking about the corporate loans, that was lesser. Even still, I think it is a bit low. So can you tell us about your growth after Q2. So I think your plan was 5%, but can you tell us your forecast? Do you think it will be met in Q2, Q3 going forward or not? My second question is about trust, which has gone up, which is quite encouraging, but there has been a reinforcement of customer protection laws. So at the tellers or the windows, it might be more difficult in the trust area. So in late March and in April, can you tell us about the atmosphere at your banks physically? So do you think it will have a negative impact, the strengthening of the law?

Thank you for your questions. We will soon answer them. Please hold. Thank you very much, Mr. Lee Byung Gun, for your insightful questions. Regarding loan growth, I would like to talk about what we believe will happen after Q1, our forecast. And regarding the Consumer Protection Act, Our CFO will answer your question. As was aforementioned, in Q1, bank loans in won was a bit low at 0.4%. And regarding the household loans and corporate loan status for this year, in the case of household loans, there was 0.6% growth YTD, which was KRW 1 trillion of growth. And at our annual earnings release for the whole year, I mentioned mid-single-digit loan growth goal for this year. And compared to that goal, Q1 growth was somewhat relatively low. And for Jeonse loans and for more -- because of the mortgage loan regulations, there were -- the demand for Jeonse, which went down, so 4.3% growth YTD. So there was a steadfast growth. And there was 1.7% growth for unsecured loans as well for household loans. But for the mortgage loans, there has been the regulations that were quite influential, so we had about 1% decrease compared to the previous year-end and there was 1.7% contraction for collective loans as well. So we had a downturn for household loans as a whole. There have been policies to cut down or curb household loans. And we believe that for the Jeonse loans and for the high-quality unsecured loans, we believe that there is still very strong demand. And for our this year's goal, mid-single-digit growth, we believe that it will be quite achievable and they will not be challenging. And I talked about the nonface-to-face or digital phase improvement, and we will improve our digital capabilities so that we will solidify…

Thank you very much, Lee Byung Gun. And I am [indiscernible], the Bank CFO. In March, we had the Customer Protection Act that was -- came into effect. And it takes about 30 to 40 minutes to explain at the teller window. So there was some confusion. And customers and employees had a hard time adjusting in the beginning. That is why in the beginning, we had lower numbers. But in April, we are seeing that, with mutual understanding improvement, the numbers are improving. So we believe that due to Customer Protection Act, we will not have a negative impact on our performance. And the government has given us a 6-month grace period. And the government said that they will receive opinions from the banks so that they can make this process more reasonable for everyone. So if that happens, we are sure that Customer Protection Act will not have a negative impact on our performance. Compared to other banks for the last year and the year before that, we had less problems involving PF loans. So we believe that we are seeing more fee income. And for ELS as well, you can see that we had almost 100% early redemption, leading to new demand. So taking that into consideration, the trust-related fees for this year, we believe that it will not worsen compared to Q1 of this year.

Thank you very much. It is already 4:50. And because we don't have enough time, we will take one last question, and please contact our IR team, and we will answer your questions. Thank you.

From JPMorgan, Cho Jihyun.

I would like to ask three questions. First question is because of COVID-19, things were quite difficult. But if you look at credit card fee, because of the government-provided support and benefit, I was expecting that the number would be quite good. If you look at credit card profit, basically, is actually higher than my forecast. Basically, because the government has paid out the so-called disaster subsidies via the credit card, I mean would that be a one-off impact that had an upward impact? You mentioned that CIR, 0.4%, was driven by digitalization since you're doing ERP and you're doing digitalization, digital transformation. It doesn't seem that the CIR improvement is all that significant. So the investment that you're making into digital transformation or digitalization in terms of the size and sustainability of this investment, how valid is that? So what's your budget plan? And when can we see a more meaningful improvement in your CIR ratio? My last question is, most recently, at National Assembly, they've adopted a modification on providing support to the vulnerable class. And basically, they have requested about KRW 100 billion of funding from the banking sector to provide financial support to a low-income class. And it seems that the government may come up with additional requests or measures to engage the banking sector more. So in terms of setting up the budget or being -- needing to provide such financial support, what are your plans or measures to do so?

Just give us 1 minute. Thank you for the questions. You asked three questions. Responding to your question on CIR, let me respond to that. And we have CFO from KB Card who will respond to that, and also we have the Bank CFO respond to the third question. Now overall, on a recurring basis, if you look at the trend of CIR, it is showing a downward stabilization trend. So in terms of the biggest factor, year-end, if you were to include the ERP expense, we consider that ERP expense as an investment for the future. And we believe that within 5 years' time, we will be able to recoup that investment. And in terms of digitalization, and I've mentioned in the presentation, if you were to exclude digitalization, but basically digitalization is an inevitable investment for us to respond to future changes. If we miss out in the opportunities, then there will be bigger negative impact. Hence, there needs to be a preemptive investment into digitalization, and we will be bold at it. However, we will be mindful of efficient investment. We want to rid ourselves of any redundant investment. We will have internal process to allow for that. From a mid- to long-term perspective, the CIR ratio, we believe, is -- we are going to have a target that is downward, stabilizing and controlling that level at a steady state.

Thank you for the question. I'm from KB Card, I am the CFO. You mentioned credit card fee income. On a year-over-year basis, there's been a significant increase. And you've asked whether there's any one-off nonrecurring impact and also the government-provided COVID-19-related allowances and whether that had an impact. Now just to tackle those issues one by one. Overall, the government allowances that were given last year, there was one that was done by the Gyeonggi Province. And the amount that was given out as an allowance was around KRW 100,000. Of all of the credit card companies, our market share in terms of sending out or rolling out those allowances, we -- it was about 22%. So there's been just maybe a slight upward increase. And one of the reasons why the credit card fee income had gone up is because, compared to the previous year, basically, the total payment volume had gone up significantly. Basically, there's KRW 2.4 trillion increase in payment volume. And as a result, we've seen significant increase in terms of merchant fee income. Aside from this, you also asked about any other one-off items. But these are not one-off, we expect that this is going to be a recurring item going forward. If you look at end of last year and if you were to compare with Q1 of 2020, basically, if you look at the reserves for credit loss, there's been a significant decline compared to Q1 of last year. Last year, we did about 52 -- KRW 59 billion of additional reserving, and we've been quite conservative in our reserving policies. So KRW 37.2 billion, there's been a decline. And also for substandard ratio as well as delinquencies for second and third cycle, all of these soundness-related indicators are showing an unprecedented level. After Q2, if you look at Q3 figures as well, in our view, if we make the comparison in Q1, there is no big of a one-off. It's just that our asset quality and soundness is at a quite positive level.

I'm the CFO of the bank. I am [indiscernible]. Thank you for your question. Now the government have tabled or had adopted a legislation on providing financial support to the low-income class. And the article have said -- press article has said that the banking sector will bear about KRW 100 billion, and KB is expected to probably bear about 20% of that. So these were featured in the press. But since we are still in the process of improving our profitability and we are generating good earnings, so it's not a significant burden to our institution. And as a member of this society, as we live in this very difficult period during the COVID pandemic, we feel that we are a responsible entity and a member of the society. We do a lot of social corporate responsibility activities, and we also provide donations as well. So we will consider all of these different elements thoroughly and come up with appropriate budget. And going forward, if there are more demand for our bank, we will also, going forward, think hard as to how we could respond to those expectations.

Thank you. And if you have further questions, please contact our IR team, and we would be more than happy to answer them. With this, we will conclude our earnings presentation. Thank you for your participation.