Good afternoon. My name is Alex and I will be your conference operator today. I'd like to welcome everyone to the KB Home 2021 Third Quarter Earnings Conference Call. At this time, all participants are in a listen-only mode. Following the company's opening remarks, we will open the line for questions. Today's conference call is being recorded and will be available for replay at the company's website, kbhome.com through October 22nd. Now, I'd like to turn the call over to Jill Peters, Senior Vice President, Investor Relations. Jill, you may begin.

Thank you, Alex. Good afternoon, everyone, and thank you for joining us today to review our results for the third quarter of fiscal 2021. On the call are Jeff Mezger, Chairman, President and Chief Executive Officer; Matt Mandino and Rob McGibney, Executive Vice Presidents and Co-Chief Operating Officers; Jeff Kaminski, Executive Vice President and Chief Financial Officer; Bill Hollinger, Senior Vice President and Chief Accounting Officer; and Thad Johnson, Senior Vice President and Treasurer. During this call, items will be discussed that are considered forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are guarantees of future results, and the company does not undertake any obligation to update them. Due to factors including those detailed in today's press release and in our filings with the Securities and Exchange Commission, actual results could be materially different from those stated or implied in the forward-looking statements. In addition, a reconciliation of the non-GAAP measures referenced during today's discussion to their most directly comparable GAAP measures can be found in today's press release and/or on the Investor Relations page of our website at kbhome.com. And with that, here's Jeff Mezger.

Thank you, Jill, and good afternoon. Our performance in the third quarter reflected significant year-over-year increases across a majority of our key metrics as we produced solid results in housing market experiencing great demand, while also facing industry-wide challenges in getting homes completed and delivered. These results will help drive our returns-focused growth as we continue to expand our scale while generating a higher return on equity. Before I get into the highlights of the quarter, and there are many, I want to address our shortfall in deliveries and revenues. Disruptions to our supply chain intensified as the quarter progressed and along with municipal delays, resulted in our build times extending by about 2 weeks sequentially. This pushed many deliveries into our fourth quarter and will similarly delay in some fourth quarter deliveries into our 2022 first quarter. We are taking aggressive steps to manage through these delays, including expanding our subcontractor base, partnering with our national suppliers and simplifying our products to stabilize our build times. We produced total revenues of $1.47 billion, up nearly 50% as compared to the prior year period and diluted earnings per share of $1.60. We achieved an operating income margin of 12.1%, excluding inventory-related charges, which grew 250 basis points year-over-year, driving a 40% expansion in our profitability per unit to nearly $52,000. This was accomplished even with the leverage we lost from the delayed deliveries. Our related gross margin of 22% was a particular highlight and demonstrates that we are effectively managing pace, price and starts to optimize each asset. As to capital allocation, we continue to take a balanced approach with disciplined investments in growth, remaining our top priority. In the third quarter, we invested about $780 million in land acquisition and development. We expanded our lot position to almost 81,000…

Thank you, Jeff, and good afternoon, everyone. I will now review highlights of our financial performance for the 2021 third quarter, discuss our current outlook for the fourth quarter and summarize expected improvements in several 2022 metrics. In the third quarter, we produced measurable year-over-year improvements in nearly all our key metrics, including a 49% increase in housing revenues that drove a 93% expansion in our earnings per diluted share. We also made substantial investments in land and land development to support continued growth and completed a significant share repurchase stack, among other things, will enhance future returns and per share earnings. Our housing revenues grew to $1.46 billion for the quarter from $979 million for the prior year period. This improvement reflected a 35% increase in the number of homes delivered and an 11% rise in their overall average selling price. As Jeff discussed, our current quarter deliveries were tempered by industry-wide building material shortages and labor constraints that extended build times in most of our served markets. We anticipate similar challenges will apply to our fourth quarter and have considered these factors in our outlook. Our ending backlog value expanded 89% to over $4.8 billion driven by strong increases in each of our 4 regions. Considering our quarter end backlog, the status of our homes under construction and expected construction cycle times, we anticipate our fourth quarter housing revenues will be in the range of $1.65 billion to $1.75 billion. In the third quarter, our overall average selling price of homes delivered rose to approximately $427,000 from approximately $385,000, reflecting the strength of the housing market. For the fourth quarter, we are projecting an overall average selling price of approximately $450,000, which would represent a year-over-year increase of 9%. Our third quarter homebuilding operating income improved to $169.9…

[Operator Instructions] Our first question comes from the line of Stephen Kim with Evercore ISI.

One of the interesting things that we saw in your results today was the share repurchase, and you actually increased your leverage to do it, which is something we haven't seen a lot of the builders do. And so I was curious as to if you could give us a sense for where your targeted leverage is going to be over the course of the cycle? And then how do you think that, that may trend in the near term?

Sure, Steve, I can take that. When you look at -- actually, if you look at pro forma, our leverage at the end of the quarter, we're actually down 50 basis points from the end of the second quarter. So we paid off the remaining notes that were not tendered subsequent to quarter end, and it wasn't reflected in the actual results. So we're actually down about [50 basis points], like I said. We feel pretty comfortable with our current leverage ratio. We've been down below 40% for some time now, and we'll continue to operate the company, I think, in a range that's appropriate. And we saw a tremendous opportunity, I think, in the quarter to repurchase some shares and help the future and really just utilize some excess cash over and above what we needed to grow the business and also, at the same time, delevered a little bit this year by -- through that transaction of the refinance and took about [$60 million] out as the result of the new issuance and the tender; and then finally, the redemption in September. So that's kind of where it stands right now for us.

But Jeff, are you thinking that like are you saying that around 35% is a level that we should be expecting for you guys or just simply below 40%? Is that -- I mean that's a much higher level than what we've been seeing from the other builders. Not that it's a bad level necessarily, but I just wanted to get a sense for if you could give us a numerical range of where you expect to be sort of to manage the business over the course of the next several years?

Yes. I would say we're comfortable in that 30% to 40% range. And like I said, we've been down about 40% for a while. We're accreting a lot of equity as a result of the high level of earnings that we've had. And as long as we're continuing to produce at equity, I think and with our excess cash, we may see opportunities to do what we just did in this quarter. But for the moment, we're pretty comfortable with the capital structure and the improvements that we've generated over the years.

Yes, that's great. Yes, I appreciate it. Okay. And then second question relates to your margin. Obviously, strong performance, but your guide here for the 4Q was a little bit lower than we would have liked to have seen. And obviously, you've attributed some of that to lumber and peak lumber running through. I was wondering if you could give us a sense for the magnitude of that? And sort of how that -- how you're expecting the cadence of that to work off or to basically come down? What the reduction in the lumber costs could potentially benefit the next -- the early part of 2022? And then there was another comment that I think Jeff Mezger made regarding simplifying your product. And I was curious as to what you meant, if you could elaborate on that a little bit more? And because it sounded like that might make it more conducive to doing more spec versus BPO, but I assume that's not what you meant. So just curious if you could elaborate on that?

Steve, that was like 4 questions passed into one. I'll -- let me kick the simplifying product out to Rob. Rob, do you want to take that one?

Sure. Thanks, Jeff, and Steve. Over the last several months, 18 months or so, we've really been focused on product and process simplification. And in our design studio, we've driven a total SKU reduction of about 48%. And our focus has been on retaining the items with the highest take rates from our customers and then matching that to product availability that we're communicating with our national suppliers and local trade partners about. And then on structural options, we've reduced almost 40%. So that is across our regions and across the country, and it's just about removing complexity from the supply chain and simplifying that issue for us and our trades. It also goes all the way to architecture, simplify product design with fewer variations. We're reusing our plans, leveraging standard product series across our regions and divisions, even getting to the design of the homes themselves, we're standardizing window sizes and cabinet box sizes and garage doors. So just simplifying it for us, for our customer, for our trades and really keying in on those items in the supply chain that are readily available where we can.

Our next question comes from the line of Truman Patterson with Wolfe Research.

Sorry, but Steve took all my questions. No. Look, clearly, supply chain issues are impacting the entire industry, just kind of following up on one part of Steve's question. But the prepared comments, you all mentioned partnering with national suppliers and expanding your subcontractor base. I'm just hoping you can elaborate a little bit further on those actions you're taking outside of simplifying the offerings. And I realize this is kind of a crapshoot at this point, but any testament on when you think you might see construction cycle time start to stabilize?

Matt, do you want to talk about the labor base?

Sure. And Truman, I would say right now, the primary constraint is coming more from supply chain issues versus labor. But what we're trying to do is get out in front of it. and really be proactive and identify where is the next bottleneck coming from. And we've got various tools and processes in place where we can analyze the capacity of our trade base. And then, as I said, I get out in front of it. And an example of this, Truman, is, so far year-to-date, we have already added a little over 150 new trade partners. So it's visibility on when the all clear is coming is difficult to assess, but we are trying to stay in front of it. And with the expansion of our trade base, we think that's 1 of the best tools we have.

Okay, okay. And then -- sorry, go ahead.

Truman, I was going to add to that as we look at things where we got caught in the in the third quarter was in what I would call the second half of production, cabinets, windows, whatnot. And that's what we're working on trying to compress today. We actually feel we've stabilized our build times in foundations and frames and into mechanicals, where we've addressed all the moving parts, and we've expanded the base, and we think we have that covered. And where we're still holding back is we don't know what we haven't even had to deal with yet because these things are popping up on a weekly basis, and it's varied from city to city. But so we think we've stabilized the first half and the second half of the production cycle is what Matt is talking about addressing right now.

Okay, okay. And then in the press release, you all mentioned continued expansion of margins in '22. I didn't hear it in the prepared remarks. Was that alluding to gross margin or op margin or both?

It's actually both. And yes, just coming back, I guess, to a little bit to Steve's question on cadence and trajectory, we do see the fourth quarter as having our peak lumber impact and inclusive in that. We did move a little bit in the fourth quarter of our pre-our previous expectation due to leverage loss with lower volume and also some mix shifts. But we're certainly and clearly seeing improving margins both in our selling gross margin, so on a week-to-week basis what we're seeing in the selling GMs as well as in our backlog. And at the moment, we're really looking at a nice gross margin trajectory into next year. And while we're not providing specific guidance on it, we did reference in the prepared remarks that we see our margins next year clearly in excess of our fourth quarter guide, and I think we'll see a very strong margin operating margin and then impacting return on equity in a very favorable way in 2022.

Our next question comes from the line of Matthew Bouley with Barclays.

Can I pick back up on a prior comment, Jeff, you just made about the challenges with the second half of the production cycle? I want to ask about the other side of that, the start pace in the first half, I guess. So relative to the challenges in closings and I don't know, presumably getting communities open across the country, is your ability to put starts in the ground? And given your business model, therefore, driving sales, is that less impacted relative to the other challenges that are simply driving cycle times longer? Or should we assume that your start your start

Yes, Matt, I think we've done a pretty good job navigating the environment and getting starts and -- or first getting the permits pulled and then getting the starts. And if you look back over the last 12 months on a rolling 12 basis, we've started about 17,000 homes, which is within a couple of hundred of what we sold. So we're pacing our sales, and our starts are pretty well aligned right now. And as we're working through it, we think we've addressed the foundation issues. Back in January, February, March, it was framer issues. We've addressed those, and we're continuing to push it along. So we don't expect any and the increased as relative to starts. And I also think we did very well in the quarter on the community openings. We hit right on top of the number we projected at the beginning of the third quarter. So the over 40 openings we had was a great result and as part of the confidence we have in our community count guide going forward.

That's actually a perfect segue. Thank you for that, Jeff. I wanted to ask about the communities just because you did have the 1 peer this week speaking about certain challenges in municipalities and sort of the cascading effect of supply chain and just getting communities open. And I think you gave the number at the top around 200 openings to come. I'm just curious that it's really just following up on the last point, but your confidence around that 200 given challenges in getting communities opening. And I guess the second part of that, if there's any regional bias for that as we model it out?

Yes. The community openings are broad-based, and I wouldn't target any 1 part of the country as being more difficult than others. I think a simple comment towards it is we've already taken the hits for the delays in our community openings as this year unfolded. So we're past a lot of the delays, and it's into the blocking and tackling, and it influenced our guide and our confidence for where we're headed next year. And I wanted to throw the actual number out because we've observed that strategically, we don't allow to grow community count a minimum of 10% a year. But with where the number is ending this year, we wanted to make sure that this group understood that it's much more than 10% next year. In fact, we're looking at 20%.

Our next question comes from the line of Alan Ratner with Zelman & Associates.

Thanks for taking my questions and, Rob, congratulations on the promotion. Nice to hear you on the call. Jeff, maybe the first question, just to clarify on the margin comments. I think the -- it's helpful to remind everybody just the accounting nuance for you guys with some of those fixed expenses that flow through your COGS because I think that does explain maybe some of the shift in guidance for 4Q. Can you just remind us what is that rough dollar amount that flows through your cost of goods sold line every quarter? And would you expect that to increase in '22 based on your expected community count growth?

Right. It has increased a bit in '21 as we've put more resources towards some of the functions within that fixed cost. I think in the third quarter, it was right around $38 million. And to your point, yes, with lower revenues, you -- as I mentioned earlier, you take a leverage hit on the lower revenues as you lose a bit of leverage on that fixed cost that's containing cost of goods sold.

Got it. That's helpful, Jeff. Second, the $7 billion plus revenue guide for next year, I'm curious, first off, what does that assume for cycle times? Does it assume stability from this current level that's extended a bit here? And add on to that one, if I can. Obviously, it sounds like the start pace is keeping up with orders. But just given the challenges that you're seeing throughout the supply chain and the elongation there. Is there any consideration to maybe more significantly slowing that pace of order activity? 6 to 7 sales per community is incredibly strong, and obviously, the demand is there for it, but a lot of your peers have maybe been a little bit more forceful in bringing that sales pace down recently. So I'm curious if there's any consideration to that just to allow things to kind of catch up a little bit?

If we saw signs of further blockage from here in the build times, we would slow it down. And in fact, we did slow it down some in many communities where we opted for price. But as we look at things today, we're now planning for a longer build time. It's extended. We get it. It's baked into our projections and our assumptions. And we have a pretty nice rhythm right now where we're selling homes, starting homes, getting them now through foundation and frame, and we're heading into the second half on a lot of the backlog, so we'll see. But right now, we think we're in a pretty good balance. You don't want to have backlog that you can't get built because your buyers get irritated with that, too. And we're very sensitive to the customer along the way. So if we feel we're putting our customer at risk, we're not going to do that.

Our next question comes from the line of Susan Maklari with Goldman Sachs.

My first question is just following up on the cost side of things and inflation. I know you mentioned that you expect peak lumber to roll through in the fiscal fourth quarter. But can you through in the fiscal fourth quarter. But can you expect the deflation in lumber to start to come through? And how you're thinking about inflation in other building product categories that could potentially somewhat offset that?

Right. Well, the way we lock our cost on starts, any inflation we're seeing in the various cost categories are really more affecting future sales and future backlog as opposed to what we may deliver out, for example, in the first or second quarter of next year. So on balance, what we've been seeing is lumber has been tapering off is some pretty significant improvement in the cost side of things, leading to, obviously, higher gross margins in the backlog on a go forward basis. I don't have a crystal ball, so I'm not exactly sure where first or second quarter input costs are going or labor costs are going. But given the trends that we've seen on the pricing side and even if we maintain just even just a bit of pricing power, I think we'll be able to more than offset any future increases we see, again, with the assumption that the favorable trend in lumber holds. That was a very significant cost category for us, for a whole industry, for the peers. And as that progresses, it's got some really good news, I think, for our margins out into next year. And given that we've locked a lot of those costs for our deliveries in the first half of next year, we're feeling pretty good about directionally where margin is headed.

And then my follow-up question is around pricing. You guided to about 450,000 for the fourth quarter, which is up, I think, about 9% or so versus last year. I know you mentioned in your comments that you're seeing a buyer with a higher FICO score. It sounds like, overall, they're in better financial position. Can you just talk to how you're thinking about price the ability to continue to get that in your various markets? And anything that's kind of changing on the ground around the buyer's receptivity to pricing?

Yes. Susan, as you know, every community in every city will have a little bit different story relative to inventory on the ground, and there really isn't any and job growth and population growth and whatnot. If you think of our buyer profile, the first-time buyer predominantly, and yet they're putting $60,000 down on their home and they have a FICO score of 737, that's the strongest buyer profile I've ever seen in our first-time buyer business. Very strong buying power out there, if you will. And the first thing that we would see if we pushed price too far, and we haven't seen anything like that yet, would be keep of mind, we're built to order, so the buyer would shift to a little bit smaller home. They still want a 4-bedroom, they still want it in that neighborhood, and they may say that size home is too high now, and I'll come down here or if I don't want to come down here, I won't buy it all. But we're not seeing anything like that at all today. And if you think about the discussion we're having on the supply chain blockage, it's really making the inventory situation worse for the consumer, not better. Our industry is way behind in the number of homes we've built versus what demographics and demand would support, and you have this restriction now on homes being built because of the supply chain blockage. So we don't think you're going to -- there's so much demand for the limited supply. We don't think you're going to see for a while a customer that says, we can afford that. We're seeing no signs today. So a very strong environment out there.

Our next question the line of Michael Rehaut with JPMorgan.

This is Maggie on for Mike. Following up on the last question. I mean, obviously, the buyers' credit profiles remain strong, and you're saying that affordability hasn't really been an issue to this point. Have you seen any shift in kind of buyer preferences as a result of the recent price [depreciation]? I think last quarter, you said that you hadn't really seen any buyers adjusting the size of the home, but I'm curious if there's any update there?

Yes. There was no movement at all in the size of the home, and the spend in the studio actually went up a little bit per unit, incrementally $1,000. But the buyers behave in the same way they were last quarter and the quarter before.

And maybe asking kind of an earlier question in a little bit different of a way. You talked about the share repurchase this quarter, and you talked about kind of where you're comfortable going forward from a leverage perspective. But can you elaborate a little on the potential for share repurchase to become a more regular tool that's used?

Yes. Well, if you go back to Jeff's comments to a previous question, what we did in the quarter was take some excess cash that we had and apply it to share repurchases. We spent over $700 million on land acq and development. So that would reinforce the first and foremost, we're all about growth. And as we look ahead, our top priority will continue to be to support the profitable growth trajectory and improve our returns. And we also know our leverage ratio will continue to get better as we grow profits, and that will lower your ratio on its own. So first and foremost, we'll be looking at growing the company. If at some point, we again determine we have excess cash, we'll evaluate what to do with it at that time.

Our next question comes from the line of Deepa Raghavan with Wells Fargo Securities.

I thought the order pace was pretty good. Thanks for that. I don't know if I heard you talk about this, so I apologize if I'm asking this. But when do you think your supply chain challenges stabilized, i.e., you're calling for 11% lower delivery in Q4, do you think the much of the known supply chain issues impact your Q4 the most? Or would early part of 2022 also see some strong headwinds there?

Yes. Well, Deepa, as we shared in our comments, we think we've stabilized the early parts of the construction cycle. There's still a lot of variables and unknowns on the finish side, while we stabilize it, it is at an extended timeframe. So we're now navigating. We're assuming our guide and our projections that build times don't get worse but also don't get better. And I think everybody will have their own crystal ball on how we work through it and we will work through it. But it's going to take some time to get back to where we used to be.

Okay. That's fair. You talked through some product challenges you face and you brought -- you talked about windows and cabinets. Are there any issues we should think would get worse before they get better sometime mid of next year? Or you think most of them start to ease past this quarter?

It's hard to answer. If you'd have asked me on our last call, whether I thought we'd lose a couple more weeks? I would have said no because we already thought that it extended its pretty significant from Q1 to Q2. And we're seeing good signs in some areas, but there's still a lot of unknowns. So I don't know that we're prepared to say things are going to get better right away, and we're hopeful we've taken steps to stabilize, and we'll see how it goes over the next couple of quarters.

Our next question comes from the line of Mike Dahl with RBC Capital Markets.

First, I just wanted to circle back to the -- sorry to beat the horse a little on the fourth quarter margin. But just maybe asking again on the impact of lumber and I guess taking kind of a sequential approach. If we look at your guide for ASP, you're up about 5% Q-on-Q, and probably most of that is pretty similar on a square foot basis, at least up that much Q-on-Q. So with revenue per square foot up the way it is, can you just help us understand, again, I mean, sequentially, I don't know if the fixed cost is really as much of a sequential driver, but just the exact impact of lumber that's impacting you guys and offsetting that improvement in revenues?

Well, Mike, look, to give you an exact number, it's a little bit difficult. I mean there has been a lot of mix shift between the quarters, and we're not selling the same product, obviously, in the fourth quarter as we did in the third. The margins are in the range quarter-over-quarter. There's not a huge change between the 2 quarters. And what we wanted to point out was really, we do believe -- we know actually that the lumber price increases and what we saw related to those homes that we expect to complete and deliver in the fourth quarter, when we started those homes, we have peak lumber pricing. And it's as much an indication that we feel that we wanted to give everyone about where things are heading beyond the fourth quarter as much as it is about specifically for that fourth quarter guide. When we guide to quarters, particularly in a short period, we guided delivery by delivery. We roll up from a bottom up. We lost a lot of deliveries due to the construction delays and supply chain challenges. And there was a bit of mix impact in there as well. And anything that we lost in the fourth quarter is coming back to us early part of next year. So we're very optimistic about margin expansion on a go-forward basis and not only gross margin expansion but operating margin as well with a higher revenue guide for next year. So beyond that, I don't really want to get into quarter-by-quarter sequentially in '22 or any details into that type range. We'll bubble back up in January when we're reporting out on our fourth quarter to give you guys a lot of detail in 2022. But we normally don't even touch on margins, for example, during this call. We normally kind of limited the community count and revenues, but we wanted to give an indication of what we're seeing because the numbers are so strong within our backlog and within our selling gross margins that we wanted to indicate that to The Street.

Yes. I appreciate that. And it makes sense in terms of just looking at to go into next year with -- we’re already about 75% of what you're projecting in revenues, already in backlog, which should sort of look pretty strong on the margin side. So that all makes sense. I guess the second question, just the pace side of the equation, when you're looking at getting to -- you're turning over -- I think you're turning over, if you're opening 200 communities and ending next year to 60, you've got like 75% community turnover. Anything you can share in terms of whether the pace expectations for new community openings are still for roughly similar in terms of the mix? Or is there any sort of difference in what you'd direct us towards in terms of pace as you look out at next year and what you've got coming online?

Mike, the 200 is over 5 quarters, not 4. So it's not a 1-year term. It's a little more than that. But in the prepared comments, what we were talking about is not just where we think we'll be at the end of '22. We're positioning the business to continue to grow our community count beyond that into '23. So we have everything owned for '22, most of everything owned and all controlled for '23. So we're comfortable with the guide and we like how we're positioned finally with our community count trajectory.

Right. And I'd just add to that, Mike. When you look at current pace and what we've seen over the last year and as we're projecting forward, there's 2 things happening. One, a lot of the new communities, obviously, we've just replenished a lot of our communities. So we have a lot more lots going forward. And we're actually projecting fewer closeouts in next year than we had in 2021, which is helping us to grow that count. And it's not because we're projecting absorption pace being off that much. The base assumptions are still very strong going into next year. It's just a function of how many lots we have left going into the year and the large number of openings that we had in 2021, not to mention the new openings next year. So I think we're pretty well aligned. This year caught us by surprise. I think it caught a lot of people by surprise with the accelerated pace and a lot more closeouts than any of us anticipated, but that's good news. For me, if you're closing out a lot of communities and those units and those lots are going from available in communities to -- into our backlog, that takes some risk off next year and it supports the top line and the delivery numbers. And I think that's great. While you have some pressure on community count as a result of that, I'd rather see the pressure there than the pressure on having to sell to fill that revenue expectations. So we're in great shape heading into not only the fourth quarter but particularly into 2022. It's a pretty exciting fact for us.

Our next question comes from the line of Jay McCanless with Wedbush.

The first one, pretty impressive decline in the cancellation rate. Just wondering, with the cancels that you are getting, what's the reasoning behind that?

Yes. Jay, it's a mixed bag. It's somebody that got transferred, somebody gets divorced. Occasionally, by remorse, we're not seeing too much of that. We do a pretty good job of screening the buyer before we report the sale. We get a prequal. So we're having very little loan issues as well. So it's a mixed bag that's a small number at the end of the day.

And then the second question, you talked earlier in the call about having the front half of the build cycle completed, and now you're working on the back half. Just wondering if that also includes getting your final inspections or [COs], et cetera? What type of issues are you seeing on the municipal side? And are those issues improving versus where they were earlier this year?

Yes. Rob, do you want to talk to the inspection side and what we're seeing?

Yes, sure, Jeff. Jay, it's -- one of the biggest issues we're seeing on the inspection side on the back end is just COVID and the Delta variant. That's where we're getting the surprises. Without those surprises, it's running fairly smooth and most of the divisions have strong relationships with the people in our municipalities, and we're able to navigate that pretty smoothly, where we see some hiccups or when a group of inspectors or even a single inspector may have an exposure and they get sent home for 10 days. But that's what we're fighting through out there. It's not necessarily the volume but impacts from COVID.

Thank you. Ladies and gentlemen, this concludes today's teleconference. Thank you for your participation. You may now disconnect your lines.