Eric Friedrichsen
Analyst · Bank of America.
Yes. Thanks, Koji. I mean if I think about the story of the transformation journey that we're on, I guess I would really sort of phase it out. And I would say the first phase started when I got here 15 months ago, and it was really about digging in deep, learning the business, meeting with our customers, I met with over 100 customers in that first year, but many, many in the first couple of quarters, digging in deep on our ideal customer profile, understanding exactly where we can add the most value to customers and where we can generate significant revenue improvement from customers, looking at the types of matters that we should focus on. So really digging deep and learning the business. The next phase was all about developing the strategy and developing a very, very clear strategy where we knew exactly who we were going to focus on, how we were going to go after them, how we're going to drive efficiency into the operations of the business. The third phase was really about team development. The biggest phase of building out the senior leadership team, which was sort of a combination of taking the extremely talented people that we have on staff and adding some more been there, done that executives who have helped scale organizations in the past. So that was the next phase and then the next phase was really about alignment, making sure that everybody in the company is 100% aligned on our strategy, and that's what we went through. And then there's a lot of phases, but those all happen quite quickly in succession. And when we launched into 2025 at our company kickoff meeting in January, I told the company that our rally cry for 2025 is it's go time. And it's all about execution. And I acknowledge the fact that we have more transformation to do. And frankly, Koji, we still do. We still do have more transformation to do. But just because we are still doing transformation doesn't mean that we can't execute. It doesn't mean that we can't start getting results and starting to perform. And so look, I think what I would say is there is still more to go, but I consider that a good thing. In fact, there probably always will be something to go. We're an innovative company, right? There will always be some transformation. But there's still some more to go. We're rolling out new plays. There's, I think, some more that we can do around specific matter types that we're starting to execute on where I think we can perform even better. So there's some more to go there, but we're a good chunk of the way through the transformation such that we can start executing and getting results.