Federica Marchionni
Analyst
As I was saying everything that we’re doing is that is new initiative, it’s too soon to say and especially for this retail environment do not give justice of everything that we did. But I can give you few examples on the good success stories that we experienced. But let me start with a catalog first even if it’s not a digital thing. First of all, we also introduced the digital catalog, which drove an higher conversion rate versus the other catalog, again, this is a very limited experience about the positive response, it’s already a good starting point on the catalog. When we launched the first one, the market was not as bad as we started in September. And in August, we dropped the new revamped catalog. We had made a significant calculation, but we had a productivity increase by 75%. I think those are the things that we need to see. And, of course, after when the market started to be very difficult and then the weather didn’t help, we had experienced a different situation. This is also one of the reason why we increased the promotions. The – on the digital side, we are an e-commerce company, but the focus on the digital and social media as I just mentioned weren’t that strong. We have a very strong Facebook following, but especially for the new customer acquisition we need to be stronger in other platform. And I mentioned Instagram aware, since I started, we completely doubled the Instagram base. It’s still relatively low number, but before the quarter, for example, we increased 36%. So everything that we’re doing on, it really give us a good hope that we are in the right direction. On the digital catalog, of course, there is so much we can still do. But the fact that today you can click on the catalog and you can shop immediately, make a better experience for the customer, and we will improve even more the circulation of this catalog the way we expose our catalogs there. We can do much more even on the media side to distribute this digital catalog. That doesn’t mean that we want to completely walk away from the current catalog that we have today, because that remains our biggest focus on the direct marketing that we want to make it in a very efficient way. So, as I was saying the September situation that didn’t happen, but when we dropped that catalog, that is the story that I would like to tell a 75% increase in productivity with a much lower reduction in circulation, meaning investments.