Good day, and welcome to Lands' End's Third Quarter 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session and instructions will be given at that time. As a reminder, this call maybe recorded. I would now like to turn the call over to Bernie McCracken, Chief Accounting Officer. You may begin.

Good morning, and thank you for joining the Lands' End earnings call for a discussion of our third quarter fiscal 2022 results, which we released this morning and can be found on our website, landsend.com. On the call today, you will hear from Jerome Griffith, our Chief Executive Officer and Jim Gooch, our President and Chief Financial Officer. After the Company's prepared remarks, we will conduct a question-and-answer session. Please also note that the information we are about to discuss includes forward-looking statements. Such statements involve risks and uncertainties. The Company's actual results could differ materially from those discussed on this call. Factors that could contribute to such differences include, but are not limited to those items noted and included in the Company's SEC filings including our annual report on Form 10-K and quarterly reports on Form 10-Q. The forward-looking information that is provided by the Company on this call represents the Company's outlook as of today and we do not undertake any obligation to update forward-looking statements made by us. Subsequent events and developments may cause the Company's outlook to change. During this call, we will be referring to non-GAAP measures. These non-GAAP measures are not prepared in accordance with generally accepted accounting principles. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP measures can be found in our earnings release issued earlier today. A copy of which is posted in the Investor Relations section of our website at landsend.com. With that, I will turn the call over to Jerome Griffith.

Thank you, Bernie. Good morning, everyone, and thank you for joining us today for a discussion of our third quarter results. Our consumer is showing resiliency in the face of the uncertain macro environment stemming from the multi-decade high inflation, which is impacting buying decisions for discretionary purchases such as apparel. Despite these challenges, our sales were only 1% below our outlook and our year-ago results. Like others in our industry, we saw consumer activity fluctuate during the quarter and we experienced particular softness at the end of the quarter. We believe the sales softness at the end of October, which continued into the early days of November, also reflects a return to historical shopping patterns as compared with last year when demand was pulled forward due to consumer concern about inventory shortages. Our profitability this quarter was lower than we expected, as gross margins for the quarter were pressured by increased raw material costs, freight and the incremental promotional activity required by consumers. As we experienced in the third quarter, we expect that the industry will be very promotional during the holiday season due to the macroeconomic challenges and inventory challenges faced by our competitors. While our inventory balance at the end of the quarter is 18% higher than a year-ago and something we focus on daily given the inventory issues we see across our industry, we believe in the value of our inventory and view it as a source of strength as we move forward. We are very pleased that our in-stock level is solid and we can fulfill anticipated consumer demand during the fall holiday season. In order to be ready for the season, we built an extra lead time on this year's receipts and the shipping delays have abated inventory came in early. Those early receipts…

Thank you, and good morning. We delivered adjusted EBITDA that fell below our expectations due to the challenging macro headwinds impacted our topline and created incremental cost pressures. While we expect these challenges to continue in the near-term, we will continue to focus on our operating model and execute against our strategic initiatives. For the third quarter, as compared to last year, total revenue decreased 1% to $371 million. The slowdown across the industry and consumer demand at the end of the quarter led to the slight revenue miss to guidance. Despite lower traffic, as Jerome mentioned, we are pleased with our strong conversion rates demonstrating the consumer's positive response to our product. Our global e-commerce sales decreased 5% from 2021. Within that, our U.S. e-commerce business was fairly flat, decreasing 1% from 2021, and our international business, which was negatively impacted by inflation and geopolitical turmoil in Europe, decreased 20% in the quarter. Revenue for our third-party business continues to be very strong, increasing 60% as compared to the third quarter last year. This increase was largely driven by Kohl's, particularly within women's seasonal apparel as well as growth in our other marketplaces. In our outfitters business sales decreased 6% driven by the normalization of some of our travel-related national accounts after accelerated purchases last year. Within school uniforms, we are pleased with our overall performance for the season as parents return to regular purchasing patterns. We also remain encouraged with the rollout of our improved personalization and customization capabilities. We will continue to build out that model throughout 2023. Moving to our retail business. During the quarter, we delivered revenue of $10 million with U.S. same-store sales increasing approximately 13% from the third quarter of 2021. Gross margin in the third quarter decreased to 40%, approximately a 440…

We are focused on making progress against our strategic initiatives. However, the current environment is very uncertain and volatile. We are very pleased with our conversion rates, showing the strength of our product offering and appeal to our customer. In addition, as stated earlier, the consumer is responding more to promotions this season and we will be disciplined through our dynamic promotion and marketing initiatives to remain competitive and drive traffic where we can capitalize on those strong conversion rates. Our brand metrics remain very solid as we continue to see strength in our active buyers, which reflects the long-term resilience of our brands. We have a highly loyal customer base with an average tenure of 18 years, and we are confident that our performance will improve when the macro environment recovers As a result of the uncertainties in the marketplace, we have revised our full-year guidance as Jim just reviewed. Before opening the call up to questions, I would like to introduce Andrew McLean, who joined us last month as Chief Executive Officer-Designate. Andrew is an accomplished retail executive with a proven track record of driving growth and will succeed me when I retire as CEO at the end of the fiscal year. I am confident that under his leadership, combined with our digitally-driven business model and highly loyal customer base, Lands' End has positioned for long-term success. I will continue to work with Andrew over the next few months before he transitions into his new role, and we expect a very smooth transition. As we announced in September, I will remain on the Board following my retirement. I also want to call out two additional appointments with the supply chain challenges that we and others in our industry have faced. We are very excited to announce that Jamin Dick, most recently Head of Supply Chain for the North America B2B business at Alibaba, joined us in September as our Chief Supply Chain Officer. Secondly, as we have been focused on driving growth in our third-party business, we have hired Molly Yearick, who has had a long successful career in wholesale at PVH, as well as other leading brands to help us further our expansion. I believe we have the right people in place to leverage our strong brand, unique business model and strategic initiatives to drive sustainable returns for our customers, team and shareholders. Before I close, I'd like to give more detail on our holiday sales trends. After initial softness, we began to experience a pickup in traffic as we progressed through November and headed into Cyber Week. Although traffic trends remain volatile, we've seen that customers are positively responding to our product, which resulted in strong conversion throughout November. We expect the environment will remain very promotional and we plan to remain competitive with our pricings to drive traffic through the holiday season. With that, we will now take your questions.

[Operator Instructions] Our first question comes from Dana Telsey with Telsey Advisory Group. Your line is open.

Hello. Good morning, everyone. I wanted to touch on, Jerome can you expand at all on the customer environment, what you're seeing both digitally and also in your third-party business? And you mentioned that sleepwear and home were the weaker categories. Is a level of promotions higher on those categories than it is others? And just with Black Friday, what did you see in terms of the promotional level versus 2019 and how you're planning the remainder? And then I have a follow-up. Thank you.

Hey, Dana. How are you doing? Thanks for the questions. Let's start with customer environment between digital and then also third-party. When we look at what's happening with our third-party, generally, we still continue to see a build. As you know, we really didn't have a lot of third-party business until 2018 when we started with Amazon, and then a couple years ago when we started up with Kohl’s. And what we see is both of those businesses plus really our Target business, which we just started recently and Walmart, both continuing to grow. And it takes a few years to really maximize what your potential is there and we see longer term continuing to grow with our third-party. On digital, the customers looking – really looking for promotions. What we've seen is that, she'll buy key items and she'll buy the products that she's used to buying, but she's looking for a deal. I think customers are getting squeezed with food costs and with energy costs and also relooking at how they're spending their dollars for the holiday season. But the other thing that we're seeing is, if you remember last year there was the hue and cry with the supply chain and you better order early and you better get your order in because things are moving slowly and it's going to take a while to get your product. I don't see that this year. We definitely saw a shift in how the customer was shopping. The end of October and beginning of November with traffic numbers because last year everybody shopped early before Veteran's Day. But not this year, in fact, we're actually thinking that you're going to get more traffic as you get closer to Christmas and really be back to what the 2019 trends look like because that's really kind of what we're seeing is the traffic pattern looks a bit like 2019, meaning getting back to what people are used to. Concerning, sleep and home. Home has been a trend. Home is a huge trend up over the pandemic and we were recipients of that. But as well as I do, the home business is mostly sheets and towels and most of that is basics business for us. So I'm not concerned about any softness there because overall we've really picked up in one of our home penetration is. Sleepwear, we just over-planned it. Sleepwear has been a big trend. It's our second largest category in women's apparel. It's done very well, but people are responding to that when we get it at a price. And that's really what the – I think the overall message is that you'll move through inventory and you'll be fine, but it's going to be at a price.

Got it. And then Jim, can you expand on inventory levels and supply chain costs and how you would just qualitatively frame 2023, what tailwinds and headwinds maybe on the margin profile? And then welcome Andrew to Lands' End. Can you just talk a little bit about, it's certainly early days, what your vision is and how you see enhancing the Lands' End business and where focus will be? Thank you.

Yes. Thanks, Dana. As we said, even though our inventory is about 18% over last year, overall we're pretty happy with the quality of the inventory. That increase as Jerome, I think mentioned it's about two-thirds of that is just because we brought in our receipts earlier than last year, and that's a combination of this year's receipts as the supply chain normalizes with our lead times are coming in earlier and then compared to last year, where many of our receipts were late. The remainder of that 18% is mainly just our basics, mostly from spring and summer where we had a little bit of softness and instead of marking those basics down, we just decided to carry those over. So we'll be normalizing those through as we repurchase the basics. And most of that overage year-over-year will be normalized at the end of the year, but I expect by next spring/summer will be fully normalized back to appropriate levels when you look at the year-over-year balances.

Got it.

And I think – Dana, it's nice to meet you. I'm really delighted to be here. I think as we look forward, it's really about picking up where Jerome leaves off. And I think for the beginning of the year, that's really what Jim's just been saying, it's focusing on the inventory levels, making sure that we get those back to the levels where we want them to be, driving the product categories that really work and then generating gross margin from that and being able to drive profitability in the business. I think as we get past that, it's really early days for me, but I look at all the channels we're in and there is opportunity in all of them, and it's about picking the priorities as we move forward within those. They're all great, tremendous opportunity.

Thank you.

Our next question comes from Alex Fuhrman with Craig-Hallum. Your line is open.

Hey, guys. Thanks for taking my question. Jerome, congratulations on your retirement. We'll certainly be sorry to see you go. A couple things I wanted to ask, one on the promotional environment that you're expecting for the fourth quarter, I mean, is that something you'd say you're fully seeing already or is there more than expectation that there is going to be pretty, pretty heavy kind of post-Christmas clearing in January as well? And curious if there's any particular categories where you're seeing that promotional pressure and if you could comment on what you're seeing in jackets and outerwear?

Sure, no problem. Thanks, Alex. Let's first talk about the promotional environment. What we're seeing is very highly promotional over the Cyber Week period. I'll just throw out a couple of things. You had competition, Old Navy at $5 flannel pants, and then the next day you saw Target up with $5 flannel pants and it's all sleepwear related, so we're not the only ones that have sleepwear [indiscernible]. But I think what you'll probably find over the course of the next couple of weeks is that people will back off promos a little bit, I mean, not much, but a little bit because everybody is going to be in pretty decent stock shape. But we end up with inventory gluts post-Christmas, I think January is going to be a pretty clearance time, and most of the people that have – are over inventoried. And listen, I've heard numbers out there, some people are up 30%, 40% and some up to almost 50% from a year-ago. I think we're actually sitting in a pretty good position with plus 18 at the end of the third quarter. We brought stuff in early, so we'd have the ability to fulfill as we went in through December and January and we're up against low fulfillment rates from a year-ago. So I think there's still some opportunity in there. But I think people are going to be taking their categories that are [indiscernible], things that over-performed during the pandemic period and now are underperforming because what we're seeing is people are buying items like dresses to go out or sweater jackets. Denim has been a big seller in both men's and women's or chino pants in men's and men's jackets have also been working. Additionally, transitional outerwear has been pretty positive. Our fleece, our rainwear, lighter weight down vests have all been performing relatively well for us. It hasn't been cold enough out yet for our heavy outerwear to perform, but we've shifted that as we talked, I think in the last quarter into the – sorry during my comments today are the warm, warmer, warmest strategies and then we want to have more buy-now-wear-now, so we're expecting heavier outerwear turn on in December than into January.

Okay. That's really helpful. Thanks. And then I think you had mentioned on the conference call, obviously everyone is seeing this as well that container costs from Asia are down, very significantly getting closer to pre-pandemic levels. When are you going to start to see that benefit in your reported gross margin next year?

Go ahead, Jim.

Oh, sorry. Yes, you're absolutely right, Alex. We are seeing those at times. Some of the spot market rates are getting close to pre-pandemic levels. Those values get capitalized into inventory. So as those receipts come in, and then as you sell the inventory, you'll start to realize that. So we'll start to see some of it towards the end of spring and summer, but most of that's going to hit next fall and holiday.

Okay. That’s really helpful. And then lastly, just Jerome, your commentary about sales being stronger the week of Thanksgiving and Cyber Week, I mean, is that just kind of within the normal kind of cadence of that being an increasingly important week over the years? Or as you know was that actually a pleasant surprise given the trends you've seen earlier in November? Was that a real pickup in demand? And curious, if you expect that to last for another maybe week or two into the holidays or to maybe resume at some point as we get closer to the end of the holiday season?

Alex, while Cyber Week is important from a volume standpoint, the week we're in now is really the important week. And we still are doing a lot of volume going into next week and the week after as well. So what we see again is going back to trends from 2019 as far as traffic goes. And what I think you're going to find is that – and I think this will continue. People are not seeing these huge big blockbuster kind of events like what used to have around, it was Thanksgiving back in the day, but we call it Cyber Week now. People binding up to get into stores to get great deals on TVs and things like that. You don't see it, it's a lot more of a friendly shopping environment out there and I think that demand gets spread over the course of time as time goes on. I mean, this is – we've talked about this before. This is my 44th Christmas. And you've seen shopping patterns really change over the course of the last several years. And what we're seeing right now, I think it's going to be a lot more egalitarian and a lot more thoughtful. And you're going to see people buying up to the last shipping days in e-commerce and up to Christmas Eve in stores. So I still think that people are going to be cautious though about how much money they're spending. That's why we're expecting to still see a pretty promotional environment out there through the holiday season and then into January.

Okay. That's really helpful. Thank you guys very much.

Sure, Alex.

Thank you. There are no further questions at this time. This ends the question-and-answer session. Thank you for participating in today's conference. You may now disconnect. Everyone, have a great day.

Thanks, guys.