Good afternoon and welcome to the Third Quarter of Fiscal 2024 Conference Call for Leslie’s, Inc. [Operator Instructions] As a reminder, this conference call is being recorded and will be available for replay later today on the company’s website. I will now turn the call over to Matt Skelly, Vice President of Investor Relations. Please go ahead, sir.

Thank you, and good afternoon. I would like to remind everyone that comments made today may include forward-looking statements which are subject to significant risks and uncertainties that could cause the company’s actual results to differ materially from management’s current expectations. These statements speak as of today and will not be updated in the future if circumstances change. Please review the cautionary statements and risk factors contained in the company’s earnings press release and recent filings with the SEC. During the call today, management will refer to certain non-GAAP financial measures. A reconciliation between the GAAP and non-GAAP financial measures can be found in the company’s earnings press release, which was furnished to the SEC today and posted to the Investor Relations section of Leslie’s website at ir.lesliespool.com. We have also posted our Q3 2024 earnings presentation to our IR website, and we’ll make references to it during this earnings call. On the call today are Mike Egeck, Chief Executive Officer; and Scott Bowman, Chief Financial Officer. With that, I will turn the call over to Mike.

Thank you, Matt, and thank you all for joining us this afternoon. Before we address our third quarter results, I’d like to put some context around our current and expected future performance. For more than 50 years prior to the pandemic, Leslie’s was a consistent, predictable business with mid single-digit sales growth and EBITDA margins in the mid-to-high teens. During the pandemic, the pool industry experienced unprecedented growth and profitability as more consumers installed pools and pool owners invested more time and money in their pools. As the industry leader, Leslie’s participated in this outsized period of growth, both gaining market share and reaching record levels of profitability. Over the course of 2023 and into this year, the pool industry has gone through a challenging period of demand normalization, and Leslie’s has been part of this as well. In our presentation, we compare 2023 actual and 2024 guided sales for select publicly traded pool industry companies. Although the timing varies by year, over the 2-year period, all of the companies have performed similarly. The correction in demand and sales is representative of industry trends and is not unique to Leslie’s. Over the last 2 years of industry correction, our adjusted EBITDA margin has declined through a combination of fixed expense deleverage as well as discrete items which have negatively impacted gross margin. During this time period, gross margin has decreased over 300 basis points from deleverage of occupancy and distribution costs as well as the expensing of capitalized DC costs as we reduced inventory. Fixed components of SG&A have also delivered. As industry demand normalizes, returning to our long-term margin targets will entail a combination of sales leverage as well as continued progress on cost efficiencies. Our performance over the last 2 years of unprecedented industry challenges is inconsistent with…

Thank you, Mike, and good afternoon, everyone. I’d like to remind everyone that my comments on our quarterly performance are on a year-over-year basis unless otherwise indicated. As Mike mentioned, this has been an unusual year, and our performance has been affected by several factors which led to our July 17 revised outlook. For this reason, we add additional bridges in our earnings presentation that we don’t normally include to provide more detail on our adjusted EBITDA performance. As you can see in the bridges, our challenge has been volume related. This was due to traffic challenges by a combination of weather, the macro environment, and the ongoing normalization of industry demand. For the fiscal third quarter, we reported total sales of $570 million a decrease of 7%, driven primarily by unfavorable weather and continued weakness in discretionary product sales. Comparable sales decreased 7%, and non-comparable sales contributed $2.6 million in the quarter. With respect to trends by consumer group, sales for residential pool declined 8%, PRO pool declined 2%, and residential hot tub declined 4%. We were encouraged by the strong sequential improvement in PRO pool sales and residential hot tub sales in the quarter. There are two factors to note when looking at our sales for the quarter versus the prior year. First, as previously discussed in our second quarter call, the fiscal third quarter this year ended on June 29 versus July 1 last year, and as a result, we lost 2 high volume selling days during the core pool season and gained 2 lower volume selling days at the end of March and early April. Resulting negative sales impact of the shift was approximately $7 million or 120 basis points in the quarter. Second, our June 2023 chemical price actions were an approximate 230 basis point…

Thanks, Scott. To sum up the fiscal year through three fiscal quarters, it has been anything but normal in the pool industry. It is clear the demand correction from the pandemic spike is taking longer than we anticipated. We underestimated the length and magnitude of the correction which together with unfavorable weather and a cautious consumer, resulted in our July 17 guidance revision. That said, in current industry dynamics notwithstanding, we believe the long-term pool industry fundamentals and secular tailwinds that drive industry demand are intact, and that the scale, capabilities, and brand awareness that has made Leslie’s the advantaged leader in pool supply retail for the past 60 years plus have only been strengthened. We expect the pool industry to normalize, and while we are not there yet, we are seeing positive signs. In the meantime, our teams remain focused on controlling what we can control, including reducing SG&A. SG&A costs are down 7% year-to-date. Managing inventory. Inventory is down 31%, and inventory adjustments are down 45%. Improving conversion. Conversion is up across all our channels year-to-date, driven by compelling assortments, competitive pricing, strong in-stock positions, and AccuBlue water testing. Providing superior customer service. NPS scores remain at all-time highs. Continuing to execute our strategic initiatives and improving gross margin through product costing and retail price optimization and the lapping of our June 2023 chemical price actions. Taken together, we anticipate these actions to yield significant long-term operating margin expansion and drive shareholder value. I remain confident that when industry demand patterns normalize, we are well prepared to service that demand and capture an increased share of a growing market with improved profitability. I will now turn it back to the operator to open the line for questions.

Thank you. [Operator Instructions] Our first question comes from Justin Kleber, Baird. Please proceed with your question.

Yes. Thanks. Good afternoon, guys. Appreciate all the incremental disclosures in the deck and script, I thought that was very helpful. First, I’d just like to better understand looking backwards, the shortfall in 3Q versus your prior guidance, whether that is by customer type or by product category. Can you just help us bridge the gap there?

Yes, Justin, this is Mike. Thanks for the question. It’s a good question. It’s not something we covered in our deck. Our Q3 guide was flat for sales, and we came in at down 7%. So we’re looking at bridging that 7% miss. Underneath that flat guide was our assumption of transactions plus 4% and average order value minus 4%. Actual average order value came in at minus 5%, so that’s a 1 point of the miss driven by lower sales of equipment and high-ticket discretionary products. Actual transactions were down 2%, so that’s a 6-point miss from our guide and most all of the total miss. The transaction miss was driven entirely by traffic. Conversion was nicely positive for the quarter. To hit our guide, we need traffic to be up 1%. It came in at minus 5%, which is, again, the 6% difference we’re bridging. We believe the decreases in traffic is some combination of weather, cautious consumer dealing with inflation and high interest rates, and ongoing pool industry normalization. And as much as I’d like to not be talking about weather, and to be clear, we do not think the challenges we’re seeing are all weather, but the difference in year-over-traffic for April, May, and June are striking. April to June traffic improved 1,300 basis points. May to June traffic improved 600 basis points. And June foot traffic was positive overall. During the quarter when this was all going on, we had no significant changes in assortment, no changes in pricing, promotions, staffing, or competition. So the only real change that we saw was a warm and dry June after a cold April and a very wet May. So that’s how we’re thinking about bridging the missed guidance. I’ll add one other comment, because the follow-up question, we typically get when we talk about traffic is, do you think you’re losing share? And I want to be clear, we do not believe we are losing share, and we’re basing that on the BMA credit card data, the similar web digital traffic reporting, comparing our growth over a 2-year period with other pool industry public companies and discussions with our vendors. So sorry, it’s kind of a long answer, but it’s an important question, and I think it needed a fulsome response. So thanks.

Appreciate all the color, Mike, thanks for that. And then a question on gross margin. You mentioned 40% when you were kind of walking through your long-term targets. 41% – I guess 40% below where you were pre-COVID, around 41%. So I assume occupancy as a percentage of revenue is still below 2019. So I’m trying to understand the headwinds versus ‘19 that would prevent the business from returning to 41% over time as opposed to just 40%.

Yes, I’ll start with that. And Scott, you can add on. The answer comes down to mix and with our PRO business growing, that business operates structurally at a lower margin than our residential business. Same is true to a lesser degree with our hot tub business. And our digital businesses, though on an EBITDA basis, are very strong contributors on a gross margin business, they’re slightly underneath our residential businesses as well. So the difference between 41% and 40% really has to do with the change in business mix since 2019.

Yes, just I’ll add on to that, Justin. As we kind of set our sights to higher margin targets, some of it we’ve already seen some improvement. So for example, made some big improvements in inventory adjustments and DC costs. And so that will get a little bit incremental improvement even next year. We have some new lower cost inventory flowing through. That’ll help us in the future. And I think the other thing is we have better tools right now than we had. And that’s helped lower the DC cost. It’s helped lower inventory with those tools, which leads us to a little better margin than what we would have otherwise. We’ve also improved some processes in the DC, just handling inventory and scrap, made some really good changes there which will pay dividends in the future. So although the structure is different from a business – line of business standpoint, we do have a lot of things in our favor as well, just the things that I mentioned, the bigger scale that we have the relationships with our suppliers. And so as we kind of go through each of those, we definitely see some improvement from where we are today.

Great. Appreciate all the color, guys. Thank you and best of luck.

Thanks, Justin.

Our next question comes from Jonathan Matuszewski with Jefferies. Please proceed with your question.

Great. Good afternoon, everyone. Looks like your Pool Perks loyalty customers outperformed this quarter, transactions up and average revenue per customer not down as much as the active file. So just wanted to zoom out a little bit. Is the spread you’re seeing with your loyalty members versus non-members consistent with years ago? I think it used to be around them spending double. And maybe you could just update us on where loyalty penetration is today and the playbook to move that higher. That’s my first question. Thanks.

Yes, thanks for the question, Jonathan. The – yes, the Pool Perks members have consistently outperformed non-Pool Perks members since we introduced the program. Typically, they’re doing about twice the volume. That had come down a little bit during the kind of spike in industry demand. And as we brought new customers on, but it’s not settled in, in a very similar range. And that from a transaction standpoint, loyalty customers are about 75, a little bit more of our transaction total. But overall, when you look at it, yes, Pool Perks, just like our PRO Partners in the PRO business outperform and we’re very focused on continuing to add and grow to that file given the returns we get from both the Pool Perks members and the PRO Partner members.

That’s helpful. Thanks. And then just a follow-up question. I think leading into pool season last year, there was some talk around chlorine imports that didn’t have EPA approvals. And I think you were encouraging consumers to not buy those on third party seller marketplaces. Just wanted to get your updates in terms of what you’re seeing there in terms of pool season 2024 so far. Any indications that consumers are increasingly gravitating towards those cheaper alternatives that’d be helpful. Thanks.

Yes. Another good question. I’m going to say that Amazon’s been a pretty good partner in helping clean up the marketplace from these unregistered chlorine providers, so we’re seeing, I’m going to say, less impact that we saw in the prior years but certainly something we keep an eye on and a little bit of whack-a-mole, honestly. They tend to pop up and we point them out to Amazon and they then get them removed. So it’s an ongoing process, but we don’t see it as any significant headwind in this pool season.

Thanks so much.

Our next question comes from Kate McShane with Goldman Sachs. Please proceed with your question.

Hi, good afternoon. Thanks for taking our questions. Our first question was really just on the performance of PRO and hot tub versus residential pool. Why the difference there? And if there was any difference in the product mix between chemicals, equipment, and discretionary by the different segments?

Yes, great question, Kate. Thank you. We – Look, we’re really encouraged by the progress we’re seeing on hot tubs. As you know, that was really challenged business for us all of last year. And it’s still not where we want it to be, but improving nicely. And I think one of the things we’re seeing in hot tubs is low temperatures, unseasonably cool weather, not so much a headwind to hot tubs. Wet weather is. And that really kind of hurt the business in May in particular. But in June, when things dried out and backyards were in a position and decks were in a position where we could actually get tubs installed, we saw a nice lift in the business. And we’re seeing that lift in two ways. We’re working off the order book that we had built up while we weren’t able to install tubs. But we’re also adding to that order book, and the demand – incoming demand flow is much, much better. So despite some of the macro challenges, we’re encouraged by what’s going on with hot tubs. For the PRO business, I’m going to say the PRO business is not as impacted by weather in the Sunbelt in particular. When you think about the PRO customer, those are pool professionals going out predominantly cleaning pools on a weekly basis. And consumers pay for that monthly. And they pay for that whether it’s raining outside or whether it’s hot or it’s cold or whether they are using their pool or not. So there’s a little bit of built-in buffer, if you would, to absolute weather. The residential business, on the other hand, is most highly correlated to weather. And cool weather, people aren’t using their pools. When it’s raining, they’re really not using their pools. And in addition to that, they’re not burning the chemicals they would with warm and dry weather. So part of that may – we don’t see any shift from DIY to DIFM. We think that’s been pretty steady. It’s just a little bit of the nuances in how weather impact each of those categories.

Okay, thank you. And any difference in trend between like chemicals and equipment by customer with the PRO and residential?

No, the chemicals...

Or just overall. Go ahead. Sorry.

Yes. Sorry, I jumped in there. The – look, we’re really encouraged by chemicals, right? They went plus 5% in the month of June. Our volume of chemical sales is now positive for the year. We consider that a real inflection point. Very, very pleased to see that. Equipment has continued to be tough. We’re down 15% in the quarter. We’re down about 15% for the year. We really think that is indicative of a challenged macro. I mean, we actively see people trying to conserve money on equipment. And where that’s manifesting itself is our equipment sales, like I said, are down 15%. And they’re down across residential and PRO. The – and where we’re seeing that offset is in equipment part and services, which ran flat for the quarter. So pretty clear to us, people have a problem with their pump. They’re looking first to see if they can fix it before they replace it or upgrade it at the moment. And that’s, we consider that a bit of a short-term situation. And as Scott said, we consider it very encouraging that the equipment unit sales have kind of, are back to like 2019 levels, which means the big spike we saw in ‘21 and ‘22 looks like it has worked its way through the supply chains for the industry and are at a good solid base to start growing from again.

Thank you.

Our next question comes from Steven Forbes with Guggenheim Securities. Please proceed with your question.

Good afternoon, Mike and Scott. I wanted to follow-up on the share – your return to share gains in June commentary. Can you maybe expand on the breadth of the improvement, whether it’s customer or category-wise, you saw in June? And then as you think forward, right, given the comments around stable pricing, I just wanted to gauge your confidence that price adjustments are sort of behind us as it pertains to sort of the industry backdrop as a whole, or just where you’re sort of thinking about pricing as we look out here over the next 12 to 18 months.

Yes, good question. I’ll start with the second part of that on pricing. We have seen there’s always some movement in price, and I would say there’s tends to be more movement in the PRO market. But in general, across the first three quarters, we’ve seen what we would consider relatively stable and rational pricing. And that’s not for any lack of product. There’s plenty of inventory of chemicals and equipment, for that matter, out in the market. But we’ve seen pricing hold up, which is typical of the industry, right, typical of the industry pre-pandemic. During the pandemic, there was a lot of movements in price. That looks to have all settled down. And so we’re encouraged and feel pretty confident. We believe we’re beyond having to make any significant price actions or concessions on a go-forward basis. That being said, we monitor websites, we shop competitors every week looking at price. And we will continue to sit in our traditional price position, which as we’ve talked about, its above mass, but right at, if not slightly below, specialty. And then in terms of share, we’re saying returning the share gains. As we talked about the other quarters, we were always of the opinion that the data wasn’t aligning with what we were hearing from vendor partners or our stores. So I’m not so sure it’s a return as the underlying data the – now seems to be more reflective of what we were feeling in the business, which was that the industry was down. Foot traffic was down. Pool use was down. Our foot traffic was down. But we didn’t feel like we were losing any share. And in this quarter, the Bank of America data that underlies the credit card data that we use lined up with what we were experiencing, as did similar web data. And then the look at our pool industry public company peers, we think that’s a good sign as well that we are not losing share, though it’s certainly a challenging market. And in terms of where that share’s coming from, that’s – it’s the same drivers as the top line sales, right. I think the whole industry has a little bit of AOB challenge. Ours might be a little heightened due to the chemical price actions we took last year. But in terms of traffic, we think the pick-up and share, as more people are now using their pools and we have weather that’s in line, we are getting our kind of normal, if you would, incremental share capture.

And maybe just a quick follow-up. It might be early. Mike, I know we talked about this when we caught up in July on just the early buy programs, especially around equipment. Given the performance in the third quarter, just given the backdrop as it stands, right, today, can you talk about it? Like, what do you sort of – what do you expect the price increases to be this year or decreases, right, or maybe it’s stable, as you said, in the equipment side? And then what do you really want to hear from the vendor partners as you think about sort of positioning yourself for next year, or if you don’t want to expand on all of that, just where do you sort of see inventory ending this year on as?

Well, I think our – I think we are quite pleased with our inventory management of the year and feel really good about where we are going to end the year, so no concerns there. In terms of working with our vendor partners on equipment, we are all considering the same things, right. There is – there are cost pressures on equipment, like there are in some other parts of the business. But we all need to be very aware of not hurting demand creation with too high of pricing. And look, the early buy programs aren’t out yet, so I can’t speak to those. Typically, prices go up each season with the equipment manufacturers. I haven’t heard or seen anything that would say would be different this year, but I do think there is a heightened sense from all of us to make sure that we are not destroying any incremental demand.

Thank you.

Our next question comes from Shaun Calnan with Bank of America. Please proceed with your question.

Hi guys. Thank you for taking my question. Just first, on the implied sales growth in the fourth quarter, I think it’s about down mid-single digit. So, can you just talk about some of the trends you are seeing quarter-to-date and how that compares to kind of what you were seeing in June and then you are lapping the chemical price cuts this quarter. So, just what’s kind of driving that negative outlook?

Yes, the outlook for Q4 is a continuation of the Q3 trends we saw. At the midpoint, it’s down 7%. And there are some things going on there. We exited June better than that. June was one month out of the year. Very encouraged by what we saw. And we have seen some of those encouraging trends continue. But we also want to be very aware of what is still, I would say, a very cautious consumer. Still some unwinding of pandemic demand, which is very hard to size for us. And then weather, though it’s much improved, thankfully. We have still got anomalies. We have had two hurricanes since the end of Q3. So, the way we are thinking about our Q4 guide is we gave a fairly wide range given some of the unknowns and some of the shortness of the trend we saw coming out of June. But we haven’t seen anything in the quarter performance to-date that would tell us we need to do anything with our – that we need to change guidance at all.

Okay. Got it. And then I think you said on the long-term guidance, you are assuming 2% to 3% location growth, which seems pretty aggressive. So, how do you think about using capital on store openings near-term versus paying down the debt, especially considering the recent downgrade?

Yes, I can cover that one. Our first priority will continue to be paying down debt. We still want to grow the business in new stores, but we are going to be doing that at a more moderate pace. So, until we can get that leverage ratio closer to 3, we will continue that prioritization to make sure that we are using our extra capital cash flow to pay down the debt as the first priority.

Got it. Thanks.

Our next question is from Simon Gutman with Morgan Stanley. Please proceed with your question.

Hi. Good afternoon. It’s Simeon. How are you doing? In terms of chemicals, Mike, you mentioned I think chemical volume is up year-to-date. I don’t know think – I don’t know if it means it’s up for the entire quarter. Can you talk about where chemical pricing is? And broadly if we ask where prices should be, and I would say prices broadly meaning beyond chemicals, but if chemicals is the bulk of it, where is pricing about a year from now? I know it’s a guess, but curious where it could be from here.

Yes, good question, Simeon. The chemical volume was up for the quarter, up strongly in June. And it has been and trended better sequentially April through May through June, as did traffic with improved weather. So, we feel good about where we are with chemicals inflecting, if you would. And we consider chemical volumes being up as a nice data endpoint – data point into share. Share is dollars, but share is also how much chemicals are we putting into the market. And we have sold more chemicals this year than we did last year, despite a challenging top-line and despite the chemical price actions. So, we think we are in a good place with chemicals. The discussions with chemical vendors and suppliers really start about now in preparation for next year. From a commodity standpoint, we have seen, chlor-alkali, urea, all be pretty stable in terms of inputs. So, we are not counting on any price and taking any incremental price next year, but we also don’t think that will be any price deflation situation with chemicals.

Okay. And then I don’t know if you want to answer this because the business had gotten softer in the third quarter. But given the issues that we have seen, it sounds like pricing normalizing volume, certainly normalizing, should this Q3 be the bottom of this normalization? And again, I know you may be hesitant given we have tried to call this a few times and it’s been a little early, but I guess how shocked would you be if this isn’t the bottom for the peak season quarter going forward?

Yes, Simeon, you are right. I am a little reluctant to call the bottom. I will say there are some, we think, solid indicators that we might be there. Chemical sales volume, like we talked about. The equipment unit volumes back to kind of pre-pandemic levels. We actually consider that a positive. Improving discretionary product sales, look still down 10% for the quarter, but nice sequential improvement. And we feel much better about where that part of our business is. And then a flat customer file. We are – during 2021, ‘22, particularly ‘21 and ‘22, we had a lot of customers to the file that we ended up calling the one and done cohorts. They came in and typically bought chemicals when they may not have been available from other retailers. And that cohort has worked itself through the files. We feel we are at a nice stable base there with the file. So, file, discretionary product sales, equipment unit volumes, and chemical unit volumes all could be indicators, right, of a new base for ourselves and for the industry. And on chemical pricing, just to go back to your question. In ‘23, the industry took a lot of chemical cost increases. And we are very challenged as retailers to pass those on to consumers. That’s what’s triggered our chemical price actions. We weren’t seeing the demand response, and we were seeing input from our customers, including our loyalty customers, that we were getting outside of our value band. So, I would say even if we see some improved costing for next year in chemicals, I believe the industry and ourselves included will be focused on recapturing some of the margin that we lost in ‘23 when we weren’t able to pass on the increased costs. That’s why I don’t see it being a situation where we would see actual retail price deflation in chemicals.

Thanks for the answer.

Yes.

We have reached the end of our allotted time for questions and answers. I would now like to turn the floor back over to Mike Egeck for closing comments.

Thank you, Maria. And I would like to thank everyone for their interest in Leslie’s. We look forward to talking to you again on our fourth quarter earnings call. Thanks.

This concludes today’s teleconference. You may disconnect your lines at this time. Thank you for your participation.