Good day, ladies and gentlemen. Thank you for standing by. Welcome to today's Conference Call to Discuss LifeVantage's Second Quarter of Fiscal 2024 Results. [Operator Instructions] Hosting today's conference will be Reed Anderson with ICR. As a reminder, today's conference is being recorded. And now I'd like to turn the conference over to Mr. Anderson. Please go ahead, sir.

Thank you. Good afternoon, and welcome to LifeVantage Corporation's conference call to discuss results for the second quarter of fiscal 2024. On the call today from LifeVantage with prepared remarks are Steve Fife, President and Chief Executive Officer; and Carl Aure, Chief Financial Officer. By now, everyone should have access to the earnings release, which went out this afternoon at approximately 4:05 p.m. Eastern Time. If you have not received the release, it is available on the Investor Relations portion of Life Image's website at www.lifevantage.com. This call is being webcast, and a replay will be available on the company's website as well. Before we begin, we would like to remind everyone that our prepared remarks contain forward-looking statements and management may make additional forward-looking statements in response to your questions. These statements do not guarantee future performance, and therefore, undue reliance should not be placed upon them. These statements are based on current expectations of the company's management and involve inherent risks and uncertainties, including those identified in the Risk Factors section of LifeVantage's most recently filed Forms 10-K and 10-Q. Please note that during today's call, we will discuss non-GAAP financial measures, including results on an adjusted basis. Management believes these financial measures can facilitate a more complete analysis and greater transparency into LifeVantage's ongoing results of operations, particularly when comparing underlying operating metrics from period to period. We've included a reconciliation of these non-GAAP measures with today's release. This call also contains time-sensitive information that is accurate only as of the date of the live broadcast, January 30, 2024. The LifeVantage assumes no obligation to update any forward-looking projections that may be made in today's release or call. Now I will turn the call over to Steve Fife, the President and Chief Executive Officer of LifeVantage.

Thanks, Reed, and good afternoon, everyone. Thank you for joining us today. During our second quarter, we continued to advance our strategic transformation and execute well against the core elements of LV360. I significantly improving profitability was a key takeaway from our latest results. Adjusted EBITDA increased 289% year-over-year to $3.1 million. In the second quarter, and our adjusted EBITDA margin was up 450 basis points to 6%, reflecting ongoing efforts to strengthen our core business and drive productivity. We are very pleased with the trends we are seeing in revenue for consultants. In each of the last 4 quarters, which coincides with the introduction and implementation of several key LV360 initiatives, our revenue per consultant has grown at a solid double-digit rate. For example, in the second quarter, revenue per consultant increased over 13% year-over-year. While total revenue in the second quarter were down slightly versus last year, robust demand for TrueScience, liquid collagen, coupled with the positive trends we are seeing in consultant productivity and our performance in markets like Japan, where Q2 revenues were up 3.9% on a currency-neutral basis, give us a high degree of confidence in our long-term growth outlook. Revenue attributable to liquid collagen, including the Healthy Glow Essential Stack, which bundles liquid collagen with Protandim Nrf2 Synergizer exceeded $13 million in the second quarter, an increase of over 44% versus a year ago. In the Americas region, where the product was first introduced in June 2022, we continue to experience strong growth with sales up approximately 13% on a year-over-year basis. In the U.S., consultant penetration of liquid collagen rose to 31.6% in the quarter up from 27.2% in Q1 with a continued focus on Healthy Glow Essential Stacks. Customer penetration was 27.2% in the U.S. during this Q2 compared to 28.1% in…

Thank you, Steve, and good afternoon, everyone. Let me walk you through our second quarter financial results. Please note that I will be discussing our non-GAAP adjusted results. You can refer to the GAAP to non-GAAP reconciliations in today's press release for additional details. Second quarter revenue was $51.6 million, down 3.8% on a year-over-year basis and foreign currency negatively impacted revenue by $0.2 million. Excluding the negative impact of foreign currency fluctuations, second quarter revenue was down by $1.8 million or 3.4% as compared to the prior year period. Revenue in the Americas region decreased 1.6% to $39.1 million in the quarter, primarily driven by a 9.5% decrease in total active accounts, partially offset by higher average revenue per account, resulting from changes in product mix due to continued penetration of our TrueScience Liquid Collagen product. Revenue in our Asia Pacific and Europe region decreased 10% to $12.6 million in the quarter, driven by an 18.2% decrease in total active accounts the closure of our e-commerce business in China and the negative impacts from foreign currency exchange rate fluctuations. Excluding the negative impact from foreign currency fluctuations, second quarter revenue in our Asia Pacific and Europe region was down 8% as compared to the prior year period. The foreign currency impact continues to be driven by fluctuations in Japan, accounting for $300,000 of the impact. Adjusting for this impact, revenue in Japan increased 3.9% on a constant currency basis in the quarter as compared to the prior year period. Gross margin was 78.6% for the second quarter compared to 78.1% in the prior year period. The increase in gross margin was primarily due to changes in sales mix along with lower shipping related expenses in the quarter, resulting from changes in shipping methods. Commissions and incentive expense in the…

Thank you. Ladies and gentlemen, at this time, we will begin doing your question-and-answer session. [Operator Instructions] Our first question comes from the line of Doug Lane with Water Tower Research.

Looking at the -- focusing on the top line here. Are we at some sort of inflection point between growth coming from mostly Americas having anniversaried the launches last year and now really, maybe we see a shift towards international being a bigger driver going forward?

Yes. We had a very successful launch 1.5 years ago or so in the Philippines. And that market has stabilized and more recently, actually has had some challenges to retain some of its leadership. But as we look back on LV360, we really slowed down our international expansion to focus on the compensation plan, our product strategy and other aspects of LV360. I anticipate that here in the future we'll pick up again a focus on opportunities internationally. We think that remains a growth opportunity for us. Right now, we're seeing strength primarily in the U.S. and our Japan and really our Phase 1 markets as those markets adopt Phase I and adopt our LV360 and the Evolve compensation plan.

Right, right. So there really is 2 stories internationally. You've got the Philippines and what's going on in China kind of working as a headwind versus the launches in China, I mean, Japan and Australia, New Zealand, which.

That's right. You would expect to get some traction. That's exactly right.

Okay. And how do we -- I mean, trying to small, I get it, but how do we see that playing out? Are we -- how far into that discontinuation of the business there are we?

In China or the Philippines?

No, China.

We're through that. It's -- Yes. We had relatively close to 0 in this current quarter.

Okay. Okay. Well, that's 1 issue that sort of resolved itself then. Okay. And what about the Philippines? Is there still more volatility there?

No. I think that we have stabilized the leadership group there we're starting to see some positive signs, and we've got some new corporate team members in place as well as we've we're attracting some new consultant leaders that I think we have upside in calendar '24 in that market. It's -- this business model can be -- is very attractive within the Philippines market. And like we had some success, we lost a couple of leaders that I'm cautiously optimistic that we're in the process of rebuilding that right now.

Okay. That's helpful. Another trend here that has been fairly persistent is a sort of steady decline in your active customers, but pretty nice increase in your revenue per active customer. So -- or I guess you say accounts because you include everybody in that number. So is this deliberate -- I mean is this going to be the model in the foreseeable future? Or are there plans in the works to focus on the active accounts and getting those numbers heading north again?

Yes. First, I'd say that focusing on that active revenue per account was a key element of the very beginning of LV360. We knew and anticipated that the launch of our Liquid Collagen product that has been a huge success, would help drive that average revenue per account, that's been continued as we have found additional synergies and bundling our Protandim Nrf2 Synergizer with liquid collagen and so that focus on increasing the revenue per customer was a very early and conscious decision. Now having said that, I think the drop off in our customer accounts, I think there's a real strong macroeconomic play in place here. We've seen it correlate pretty strongly with what's going on in the broader economy. And that, I guess, period, but we're also seeing kind of a stabilization within our consultant base as we now kind of come through the initial transition of our Evolve compensation plan, we're seeing that base stabilize and are really focusing our attentions right now in supporting that consultant base and providing them with the tools and those tools are videos, there's -- there's other trainings and products is an important element of that as they -- to enable them to go out and to attract new customers as well. So we are at an inflection point with that consultant base, having stabilized and now being equipped with some new tools to go out and attracting new customers as well as obviously other consultants.

Okay. No, that's good color. And then certainly, the margin story came through nicely. I guess, versus what I put together the big upside was in commissions and incentives are still running a little bit behind what I sort of see as a mid-40s kind of longer-term trend. Carl, do you think this is -- are we going to get back to that mid-40s soon? Or are we going to have -- are we still at the sort of low 40s run rate for a few more quarters?

Yes. I mean, part of it -- I mean it's likely to increase a little bit over time here. But 1 of the impacts here in Q2, as you look at in comparison to the prior year quarter, we're still seeing a larger not essentially bucket of noncommissionable revenue that's influencing that percentage as a percentage of total revenue. So that definitely was an impact here in Q2. But looking forward, as we roll out as Evolve gets rolled out to the other international markets, the plan starts to mature in the existing markets, it's likely that we'll see a bit of an uptick there, but I think that, that range of the low mid -- low 40s there is probably where it's going to settle.

And just to add, the non-commissionable revenue, that's primarily coming in from convention-related revenue and shipping-related revenue, those types of revenue items that as they grow or become a greater percentage of our overall revenue, from a percentage standpoint, it makes it look like the commission payout is a little bit lower, but it's really just comparing -- when you compare it to total revenue. There is included in that, some non-commissionable revenue.

But that non-commissionable revenue is unusually high these days and should normalize going forward?

Yes. In the quarter, we had a higher percentage than in previous quarters. But I don't know that there's enough to say that there's a trend or anything going on with that just in the quarter.

Okay. Okay. Fair enough. And then on the outlook, I get the sales change and the EBITDA is the same and then you moved EPS up. So I assume that's mostly the tax rate there.

Yes. That's mostly -- there's probably 2 things in the EPS component. Stock-based comp is down slightly in our forecast for the rest of the year, and then it's primarily tax and then just the impact of interest income, in the other income section. So those 3 items are really what's driving the change in EPS.

Okay. That's helpful. And then just looking out the next several quarters, what are the key new product drivers that you guys are working on that -- just try to get a feel for timing of product launches. Obviously, if they haven't announced them, you're not going to announce them now. But just to get a feel for timing of new product launches over the next 3 or 4 quarters.

Yes. We have a, I'd say, a very robust pipeline. And I mentioned in March, we will be having in-person momentum academies. And those are country events. So every 1 of our countries will be holding in events. And we will be announcing a new product in those momentum academies. So next product will be coming in March.

That's soon. Okay. All right. That's very helpful.

There are no further questions. I'd like to hand it back to Mr. Fife for closing remarks.

Thank you for joining us. As we conclude, I want to express my appreciation to our committed employees, outstanding independent consultants, shareholders and faithful customer base. The strength of our distinctive platform, coupled with the competitive edge of our business model that empowers individuals to establish businesses on their own terms is complemented by a steadfast leadership team, a diverse range of unique products and engage consultant community and a robust financial position. This collectively emphasizes our strategic positioning for the future, enabling us to pursue long-term goals while we consistently build substantial value for our shareholders. Thanks for participating today.

Ladies and gentlemen, this does conclude today's teleconference. Thank you for your participation. You may disconnect your lines at this time, and have a wonderful day.