David P. King - Laboratory Corp. of America Holdings
Management
Morning, Jack. I'll make a couple comments on this and ask if Gary has anything further. I think it's not appropriate to talk about ranges of outcomes with United and Aetna because we're not guiding toward 2019 now. I will say that as we have said from the beginning, given the number of covered lives in each of those plans, it is highly likely that yeah, we'll lose more in United than we'll pick up in Aetna. That's not anything against United or against Aetna, it's just the reality is there are more covered lives under United and we have a larger percentage then of that market. So that will have a negative impact on revenue and obviously on profit. And as we always do, we'll look at what are the opportunities to tweak the cost structure to accommodate those changes. In terms of tools for share gain, I think one of the most critical things that we're doing and that we've talked about is all the work we're doing around data and data integration. So the population health tools that we've mentioned, the integration with the Covance data, the data and analytics that we're working on to overlap with Walgreens, for example, with their patient population and the combination of capabilities. And I think the – as we talk with large customers, I saw a couple of them last week, they want to know not only how are my patients doing, where are my gaps in care, what are the opportunities that I have to treat better so that I can receive bonus payments and improve Star Ratings. They also want to know in a health system, for example, how is my patient cohort performing against comparable patient cohorts? How are my physicians performing against comparable physicians both internally and externally? So we are really focused on how we use the data tools to enhance our offerings. In conjunction with that, the whole digital opportunity, so the mobile approximately, the increasing reach to consumers, the self check-in in patient service centers, the realtime email feedback on the patient experience, which allows us to not only do Net Promoter calculations but also to do, literally, contemporaneous improvements of the patient experience, and again, thinking about how we integrate those opportunities and experiences with our partners during the check-in process at Walgreens, for example, or using the Walgreens mobile app and the LabCorp app together. So these are all things that we're talking about working towards as we think about how can we enhance our opportunities to create brand identification and gain share with the consumer, with the health system, with the physician beyond our traditional sales mechanisms. Gary, anything you would like to add to that?