Elizabeth Williams
Analyst · Craig-Hallum
Thank you, Ira, and good afternoon, everyone. We are pleased to report another strong quarter for El Pollo Loco. System-wide same-store sales grew 5%, our fourth straight quarter of positive comps and restaurant contribution margin came in at 18.4%. What's encouraging is that this growth was a combination of expanding sales layers together with operational improvements that we've focused on over the past 2 years. And that is why we are thrilled with how durable our growth has become. Our positive traffic for the quarter is another proof point that more guests are choosing El Pollo Loco and that our quality chicken at an affordable price is resonating with existing and new guests. I'm proud of this momentum, and I'm even more excited about where it takes us next. From our expanding product calendar to our improving operations and expansion to new states, we still have so much ahead for El Pollo Loco. Ultimately, our goals have not changed, drive sustainable traffic growth across our system, hold on to the margin discipline and unit economics we've worked hard to build over the last 2 years and keep expanding El Pollo Loco thoughtfully across the country. Let's start with what's driving our sales. Our brand that wins pillar is anchored by menu innovation. Q3 featured our Loaded Quesadillas available in 2 flavors, Queso and Street Corn, both are loaded with citrus-marinated, fire-grilled chopped chicken breast and grilled to order. We designed these for portability and value, giving guests a satisfying eat even when they're on the go at a price of less than $10 a la carte or $10.99 for a combo meal. This combination of innovation and value resonated with guests. The Loaded Quesadillas were incremental to our base quesadilla business and grew check overall. Given the popularity of these quesadillas, they have remained on our menu as a Loco Rewards member exclusive available in our app. In addition to Loaded Quesadillas, we also launched our Chatacoffee lineup featuring our signature horchata, iced coffee, and cold foam. This was the perfect leadup to our Caramel Apple Chatacoffee that launched in late September. These new beverages are accretive to check and also show the potential for incremental afternoon visits. We carried our approach of offering abundant quality at compelling value into the fall as we launched our Cheesy Enchilada Double Chicken Bowls at the end of September. These bowls featured our fire-grilled chicken, double the cheese and a choice of red or green chili and enchilada sauce. They are delicious and hearty and are incremental to our existing bowl business. We also introduced Pumpkin Pie Mini Churros, a seasonal [indiscernible] dessert, which has grown our overall churro business. Guest response has been very positive, and we expect to bring back even more dessert and churro innovation in 2027. In terms of what's next, we continue to test exciting new menu items as we plan for 2027, including new crunch salads, deluxe wraps with grilled and crispy chicken and a line of grilled chicken sandwiches. More than ever, people are looking for protein-forward meals and fire-grilled chicken is what we do best and fits perfectly. We believe these new items give us even more ways to deliver what new and existing guests are craving. Turning towards marketing and becoming a nationally recognized brand, nothing captured the energy of the quarter in our Let's Get Loco spirit quite like our National Grilled Chicken Day. After a year-long campaign that included a Times Square billboard, petitions and AI-fueled social contest, the National Day Calendar officially named September 9 National Grilled Chicken Day. We have been celebrating fire-grilled chicken every day for more than 50 years, so it only felt right that we should be the ones to own this holiday. To commemorate the day, we offered a free 2-piece chicken meal with a drink purchase on September 9 to all Loco Rewards members. But the celebration didn't stop there. We kept the party going all month long with our Loco Hall of Fame Music Challenge, where fans created their own tracks over a beat inspired by the sound of our grills for a chance to win free chicken for life. Fans jumped in and the holiday and the challenge drew meaningful earned coverage across social and traditional media. It was a perfect example of how a fun, culturally relevant marketing campaign can bring new energy to the brand and drive traffic at the same time. The result exceeded our expectations. Not only did we attract new guests into the Loco Rewards program, but September 9 was our highest transaction day ever for Loco Rewards. With 56,000 redemptions and 25,000 new sign-ups to Loco Rewards on that single day, it was a clear reminder of how much guests love our bone-in fire-grilled chicken. It's these big brand moments anchored by menu innovation that will continue to drive relevancy and create momentum as we expand nationally. Turning to our digital business. This expanding channel was a big part of why this quarter was so successful. Traffic growth was led by digital with our own app and third-party marketplaces, both increasing notably. Digital sales, including our app, web and kiosk represented 31% of system sales, up from 27% of sales in the same quarter last year. Our Loco Rewards members continue to be our most engaged guests visiting twice as often as nonmembers each year. Membership grew almost 11% year-over-year, and our rewards members now account for 14% of all visits. While we are pleased with the results, we believe there is still a lot of runway ahead for growth. Building our loyal fan base in our Loco Rewards program has many benefits from connecting with guests to offering personalized experiences. We are committed to expanding this fan base with big and small moments. In addition to National Grilled Chicken Day this fall, we launched the first-ever Loco Days earlier in the quarter, a 4-week summer celebration just for Loco Rewards members. Guests completed challenges, built around activities we love the most in the summer, like a pool day, a road trip, a backyard barbecue with the chance to win free food and prizes, including a grand-prize VIP trip to the iHeart Music Festival. Loco Rewards members earn contest entries by purchasing Tostadas, quesadillas, drinks and other favorites. The engaging summer-themed game was successful in driving over a 40% increase in daily Loco Rewards sign-ups along with 16% loyalty transaction growth. In this economic environment, guests are looking for deals, and we are building our Loco Rewards program as the place for the best deals. Our weekly Loco Friday drops offering deals on fan favorites like buy-one-get-one-free Tostadas or 3 chicken tacos for $5 and our evergreen 2-for-$5 Taco Tuesday promotion are prime examples of how we bring guests in with real value. For the remainder of the year, we will continue to deploy this thoughtful value strategy, and we will keep the momentum going with even more deals as we prepare for our 12 Days of Pollo event this upcoming holiday season. As we look to 2027, we will continue to invest in Loco Rewards and the in-app experience as we work to enhance usability and use data even more to understand our guests. This will help us further tailor our guest experience to be more relevant to each member and give us a real opportunity to reach a broader set of guests. In short, we are excited about the opportunity that lies ahead with our digital business, and we are in the early innings of this growth. Next, I'd like to turn our focus to operational excellence and the guest experience, which starts with our people. During the quarter, we hosted our El Pollo Loco Brand Conference that brought all of our general managers, above restaurant leaders and franchise partners together and the energy was incredible. Our GMs are the heart of every restaurant, and this was a chance to show them how much we value what they do and our commitment to hospitality, notably through Loco love, small moments that win our customers day, from little gestures that delight to fixing a problem to make it right. As we continue to elevate our service, we also celebrated the progress we have made this year on ops metrics. Our overall satisfaction scores are up meaningfully from a year ago, and the key operations measures we track continue to improve. Our restaurant leaders and franchise partners left the conference energized and proud to be part of the brand, and we're already seeing that enthusiasm translate in our restaurants as we set bold goals to get even better. Building on that energy and knowing it will take an experienced leadership team to take our operations to the next level, we are thrilled to welcome Damon Thomas as our Chief Operating Officer. Damon has led operations at high-growth brands like Shake Shack and Raising Cane's, and he is already working side-by-side with our SVP of Operations, Rick Pepper; and SVP of Franchise Operations, Christina Camara, who are best-in-class operations leaders. This team is aligned around one North Star, a great guest experience, delivered consistently, and I believe it's the strongest operations team we've had. We also continue to elevate our training systems and tools to support our field team. We recently upgraded our learning management system, Pollo Zone, to a modern training platform that makes it easier for our team members to learn the fundamentals and train for new menu items. Early data shows that restaurants that complete the training are more accurate with orders, and we know as we expand our innovation and product pipeline, this will be a huge enabler of operational excellence. In short, operations are a key part to how we grow. Our delicious food brings guests into our restaurants, but accuracy, speed and value are the basics that bring guests back and consistent execution in the restaurant turns a first visit into a recurring one. It's central to our goal of driving sustainable traffic growth across the system. And I look forward to talking more about this in upcoming calls. That focus on execution also supports our unit economics. Restaurant level margin was 18.4% this quarter, within our long-term target range of 18% to 20%. As we've said this year, our focus at this stage is holding a healthy margin range while we keep investing in things that drive growth, including value, innovation, technology and new restaurants. Ira will walk you through the details in a moment. Healthy economics and a proven business model are the foundation for new unit growth, which brings me to our next pillar, development, where the momentum is building fast. In June, we entered our 10th state, Idaho, where our franchise partner opened just outside of Boise in the town of Meridian, followed by their second site in October in Nampa. Sales and guest feedback have been extremely positive in both restaurants. The first site in Meridian was an NCAS drive-thru and the second in Nampa was ground-up development. We also opened 4 restaurants in Q3 in Dallas, Lubbock, Albuquerque, and Ceres, California. All were second-generation conversions. Our pipeline continues to be a healthy mix of ground-up development and second-generation development, which is helping to reduce new build investment costs and strengthen the overall business model. In September, we announced our planned entry into New York, a big step in becoming a national brand. Our franchise partners operated by Al and Liz Amiri and Mina Behboudi signed a lease for our first restaurant in Queens, which we're targeting to open in mid-2027. And in total, we entered into development agreements with 2 other franchise groups for a total of 15 restaurants in the area over the next 5 years. The group opening our first restaurant in Queens is a long-time franchise partner with restaurants in Southern California and Denver. They know El Pollo Loco extremely well and have experience opening in a new market and delivering excellent service while also building brand awareness. Since the announcement, we have heard from more potential franchise partners in joining the El Pollo Loco family. New York is just one proof point and the interest extends beyond it. We have several additional new market development agreements in progress with both new and existing franchise partners. Importantly, all new partners have restaurant backgrounds are mostly experienced operators from well-known national brands with a few regional concepts. This tells us that our winning economics and brands are resonating with industry veterans who know this business well. We are excited that our existing franchisees are also looking to expand and new development incentives we recently put in place for 2027 and beyond is adding to that enthusiasm with existing and new partners, especially in markets outside of California. Our development leader, Tara Hinkle, and her team have been central to all of this. And with Damon on board leading operations, we have the right leadership in place to support our partners as they grow as well as supporting corporate openings in markets outside of California. Through the end of the third quarter, we've opened 12 new restaurants. Since then, we've opened 2 more, bringing us to 14 new restaurants to date with additional restaurants for the year under construction. Absent any unexpected delays, we will still expect to open 18 to 20 new restaurants this year. Looking ahead to 2027, we are encouraged by our robust pipeline and expect to accelerate our opening cadence further with 25 to 30 new restaurants. To sum it all up, this quarter was where the individual pieces of our strategy came together. Our menu innovation, our value, our brand building, all brought guests in, while our loyalty and our service gave them reasons to come back. With New York on the map and more partners lining up, we're taking the brand into new parts of the country with confidence. As we look forward into 2027, we are focused on the right balance of value and innovation to build traffic at last, protecting the margin discipline and strong unit economics that we've worked hard to build and bringing El Pollo Loco to new communities, one great restaurant at a time. I want to thank our restaurant teams, our support center team members and our franchise partners whose hard work has made this quarter possible. With that, I'll turn the call over to Ira to walk you through our third quarter financial results in more detail.