William P. Angrick
Analyst · Nat Schindler with Bank of America Merrill Lynch
Sure. Well, a couple of broad comments. The retail business has consolidated over the last 20 years. And so when you look at the types of programs and number of clients, I think you inherently, based on the industry structure, have fewer larger programs in retail business on the retail side. However, on the vendor side, I think there is a much larger market in terms of number of accounts, number of situations, here there is a huge globalization of manufacturing, and so a lot of the clients that we've recently engaged with are offshore. They're not U.S. domiciled companies. They sell to U.S. retailers, they need a presence and support with the reverse supply chain strategy in the United States, but they are outside of the United States. So I would say, more concentrated, fewer number of clients on the U.S. retail side but larger number on the vendors that feed the retail community on the manufacturing side. The CAG business, ultimately the capital asset group business is supporting manufacturers who have property, plant and equipment to make things and they want to protect their brand, they want to protect their financial control, they want to have quick access to the buyer base wherever they are. So that mix of clients may be slightly higher for "manufacturers" versus retailers; however, the manufacturer side has both an inventory link to retail supply chain as well as the equipment they use to make things and we are providing coverage and solutions on both. With respect to margins, when we go back to the beginning of for our business, our pricing model is flexible and that the price that we have reflects the range of services we provide. And so with regard to clients, we will have some base level revenue sharing associated with a basic level of service. And then as clients adopt to use more and more of our value-added services, those fees will be modified appropriately because we are delivering cost-savings and efficiencies to the clients which they appreciate and they will pay for that. So I think in both cases, you have a comparable pricing model menu services, comparable margins. The one major difference is that we have a significant investment in fixed distribution center operations in our retail supply chain business. That presence has a higher level of fixed cost when you are ramping up facilities and I mentioned on the call we added a facility in North Carolina, roughly 400,000 square feet. We added an annex to our Las Vegas facility because we have the demand for the services. So in the near term we'll be absorbing those fixed costs, which will, in effect, pressure margins but over time it's creating a much stickier high-value proposition to the client base. The Capital Asset business is not as focused on fixed operational locations, it's much more of a sell-in-place model, and that's probably the biggest difference between the 2.