Arne M. Sorenson
Analyst · Barclays
Good morning, everyone. Welcome to our first quarter 2012 earnings conference call. Joining me today are Carl Berquist, Executive Vice President and Chief Financial Officer; Laura Paugh, Senior Vice President, Investor Relations; and Betsy Dahm, Senior Director, Investor Relations. Before we begin, let me publicly wish Betsy a very happy birthday. We're lucky to have her on our team. As always, before we get into the discussion of our results, let me first remind everyone that many of our comments today are not historical facts and are considered forward-looking statements under federal securities laws. These statements are subject to numerous risks and uncertainties, as described in our SEC filings, which could cause future results to differ materially from those expressed in or implied by our comments. Forward-looking statements in the press release that we issued last night, along with our comments today, are effective only today, April 19, 2012, and will not be updated as actual events unfold. You can find a reconciliation of non-GAAP financial measures referred to in our remarks on our website at www.marriot.com/investor. We just got back from Marriott's Full Service General Managers Conference at L.A. LIVE, the first such global conference we have held in 5 years. 700 general managers attended from around the world. We celebrated the wonderful job they are doing and the extraordinary engagement of our associates, and we've talked about the amazing opportunities for Marriott International. In Los Angeles, the focus of the meeting was on our brands and our people. Last year, our owners and franchisees spent an estimated $1.5 billion on renovations and repositionings. Our great rooms should be in 2/3 of our Marriott Renaissance Hotels by the end of 2012, and we expect 3/4 of our more than 800 domestic Courtyard hotels will offer the new Courtyard refreshing business lobby by then as well. As these innovations roll out, we are seeing increases in both REVPAR index and in hotel profitability. At our conference, we showcased the next generation of get -- great rooms. We presented new guestroom designs, and we worked on other new product and service enhancements. We'll have more to show you as these ideas hit the market. But to be sure, we are building on a solid foundation of innovation and product quality. New unit development is a key part of our brand strategy. The halo from new hotels with the latest in design and services can enhance the entire system. The JW Marriott and Ritz-Carlton Hotels at L.A. LIVE come to mind, as do the Cosmopolitan and Autograph Hotel in Las Vegas; the JW Marriott Marquis in Dubai, slated to be the world's tallest hotel when it opens later this year; or the Ritz-Carlton Pudong, with sweeping views of Shanghai and a decidedly modern take on luxury. While we continue to add new brand-building hotels around the world, supply growth for the hotel industry has rarely looked better. In the U.S., Smith Travel estimates hotel room supply will grow by less than 1% in 2012. We expect supply growth to remain very low for a number of years, particularly in the full service segments. Very little construction financing is available, particularly for large properties. And when it can be found, it typically requires personal guarantees and considerable equity. To expand in North America today, a strong brand is table stakes. Marriott brands account for roughly 10% of North American rooms. But over the last 12 months, we opened nearly 20% of the new rooms in the industry. Given the strength of our development pipeline, we expect to continue to expand our share for many years to come. Moderating the industry supply growth is a great story abroad as well. As most hotels developed in China are part of mixed use projects, we expect a modest pullback in supply growth as the Chinese government attempts to cool the hot residential real estate market. This will likely slow the extraordinary pace of new hotel deals and openings a bit. Despite this, we expect to -- we continue to expect China to remain one of the fastest growing lodging markets in the world. Among upper upscale and luxury hotels in Asia, overall, we have a 10% share of operating rooms, but a 15% share of rooms under construction. In India, more moderate economic growth has slowed the pace of new full-service hotel development, although we continue to see a strong appetite for our Courtyard and Fairfield brands. We have nearly 20 Courtyards and nearly 10 Fairfields in our India pipeline. In Europe, we believe the supply growth will likely remain under 1% for the next few years. There, we are pursuing conversions for our full-service brands, including Autograph, and we see great opportunities for ground-up development of Courtyards and AC Hotels as well. Of course, modest supply growth doesn't guarantee strong REVPAR growth. As we have said before, lodging demand is highly correlated with GDP, corporate profits and capital spending. Today, we would add international travel to that list. Over the last 12 months, international arrivals to our hotels in the U.S. increased 7%. Arrivals from Brazil were up 16%, and arrivals from China were up 32%. We are very encouraged that the U.S. government is taking steps to simplify and speed the visa approval process, along with its Brand USA initiative to promote travel to the United States. In Europe, comparable hotel REVPAR increased 3% in the quarter despite the weak economy. International gateway markets were stronger than regional markets in Europe, with increasing demand coming from the U.S., China and India. In London alone, REVPAR rose 9% in the first fiscal quarter. We are looking forward to several special events in Europe in 2012, including the Olympics in London, a strong convention schedule in Paris and the European Soccer Championship in Warsaw. Among our U.S. hotels, one big story this quarter was group. Last year, we completed the rollout of our new North American sales organization. Following a 5-year effort, today, our sales offices are well coordinated and maniacally organized around the customer. Sales executives are incented to drive revenue to the entire portfolio, benefiting each of the hotels in the system. In the first quarter, pitching and catching business between regions totaled $50 million, a nearly 50% year-over-year increase. Meeting planning satisfaction levels are up, extending our already meaningful lead over our competitors. Booking pace for the Marriott brand for the remainder of 2012 is up over 11% compared to only 2% a year ago. Attendance at group meetings is running ahead of expectations. A few meeting planners are complaining about the lack of available space for new bookings during peak times. We are delighted with the performance of our sales organization. We're also very proud of our Ritz-Carlton organization. In the first fiscal quarter, Ritz-Carlton hotels in North America reported comparable REVPAR growth of 7%, largely driven by room rates. Demand from consultants and tech companies is strong, and incentive business is back. With strong demand from transient customers, we are pushing room rates higher. In 2011, and again in the first quarter, Ritz-Carlton's global REVPAR index increased substantially to all-time highs. We have 23 Ritz-Carlton hotels under development today, with more than half in Asia, including 4 properties that will open in the next 12 months. 2012 is Marriott's 85th anniversary and our 55th year in the lodging business. We remain as committed as ever to our vision to be the best hospitality company in the world as measured by loyalty, profitability and growth. We've got the brands, the strategy, the culture and the people to make that vision a reality. Now Carl will take us through the first quarter's results.