Arne M. Sorenson - Marriott International, Inc.
Analyst · Nomura
Thank you. Good morning, everyone. Welcome to our Fourth Quarter 2016 Earnings Conference Call. Joining me today are Leeny Oberg, Executive Vice President and Chief Financial Officer; Laura Paugh, Senior Vice President, Investor Relations; and Betsy Dahm, Senior Director, Investor Relations. Before we get started, let me remind everyone that many of our comments today are not historical facts and are considered forward-looking statements under Federal Securities Laws. These statements are subject to numerous risks and uncertainties as described in our SEC filings, which could cause future results to differ materially from those expressed in or implied by our comments. Forward-looking statements in the press release that we issued last night along with our comments today are effective only today, February 16, 2017, and will not be updated as actual events unfold. You can find a reconciliation of non-GAAP financial measures referred to in our remarks on our website at www.marriott.com/investor. Before jumping into our results and guidance, let me acknowledge the obvious. We've thrown a great deal of information at you in our press release and in the Form 8-K we filed late yesterday. Collectively, we are challenged by two things; first, the need to bring two companies together and create a baseline for all of us to have, to compare our guidance and then results against the past. Second, in the first year or so, we will have a number of incomparable or transitional matters, especially around integration costs and the speed with which we capture the G&A and other synergies post-merger. These factors make 2017 a bit noisy. We will do everything we can to help you understand the underlying results and to help you build your models. Thank you for your patience as we work through this together. We were very pleased with our performance in 2016. We purchased Starwood Hotels & Resorts on September 23, linked our loyalty programs, Marriott Rewards, Ritz-Carlton Rewards, and Starwood Preferred Guest on the same day, and immediately began the work to realize synergies in the combination. On a combined basis, we grew systemwide rooms by more than 5% net in 2016, increased worldwide constant dollar RevPAR by 2%, and increased EPS by 16%. We are also excited about our prospects for 2017. We expect to grow rooms by 6% net, and we anticipate returning $1.5 billion to $2 billion to shareholders in dividends and share repurchases during the year with likely upside from asset sales. Our RevPAR and unit growth guidance implies an impressive 15% to 20% EPS growth in 2017 compared to combined 2016 results. So, let's talk about the fourth quarter of 2016. Fourth quarter North American systemwide RevPAR rose 1.1%, just above guidance. RevPAR growth was strong in Washington, Atlanta, Toronto and Montréal. Leisure business remained healthy across the system, particularly in our luxury brands. Overall, North American Retail transient RevPAR rose 5% in the quarter. For our corporate customers, sales to Legacy-Marriott's 300 largest corporate customers in North America rose 1%. You may recall, sales to these customers were flat in the third quarter, while sales to Energy and Financial customers continued to weaken, we were pleased that our sales to manufacturers strengthened, increasing 4% in the fourth quarter. Group RevPAR at North American hotels declined 1% in the fourth quarter. Much of this was due to the calendar comparison as the shift in Jewish holidays pushed group business into the third quarter. Gross profit margins for company-operated hotels in North America increased an impressive 50 basis points in the fourth quarter, despite company-operated RevPAR being up only one-half of 1%. Looking ahead to 2017, we continue to expect a steady-as-she-goes economy in North America. For the 2017 full year, North America group revenue pace for company-operated full-service hotels across the combined portfolio is currently up about 3%. Roughly 80% of special corporate business for 2017 is already priced at a low-single digit rate increase for comparable customers, but we are also signing up more accounts. We continue to aggressively market to leisure guests, and we're adding contract business at attractive rates. At the same time, we continue to see modest levels of corporate transient demand and somewhat hesitant short-term group bookings. Therefore, for 2017, we still expect North America RevPAR for the combined portfolio will be flat to up 2%. The obvious first question, of course, is do we feel more optimistic about 2017 than we did a quarter ago? The short answer is yes. There is considerable data that shows broad expectations for stronger GDP growth in 2017. We have also completed our budget since our last quarterly call, giving us greater confidence in our range than we had before. A somewhat longer answer to the question starts with our data. Looking at group booking trends and special corporate negotiations, and of course at Marriott and industry RevPAR data, we do not yet have clear enough proof that GDP is in fact growing at a higher rate, or that the greater prevailing optimism is impacting our business. For this reason, we have left our guidance for North American RevPAR at 0% to 2% for 2017, consistent with the budgets that roll up from our properties. Outside North America, RevPAR in the Caribbean and Latin America region declined 3% in the fourth quarter, reflecting weak economic conditions in much of the region, and continued anxiety about the Zika virus in the Caribbean. For 2017, we are modeling a low-single digit percent increase in RevPAR in the region. We expect strong economic growth in Mexico, modest economic growth in Brazil and improvement in the Zika situation in the Caribbean. In the Middle East and Africa region, fourth quarter RevPAR declined 1%, constrained by a tough oil market, lower government spending, new hotel supply and concerns about political unrest, offset a bit by stronger results in South Africa and Cairo. For 2017, we are modeling flattish RevPAR growth for that total region. Fourth quarter RevPAR in the Asia-Pacific region increased 1%. RevPAR was strong in India, Shanghai, and Malaysia while RevPAR was weaker in Hong Kong, Macau, and tertiary China markets. For 2017, we expect our Asia-Pacific region should see strength in India, Indonesia, Thailand, and Australia, more than offsetting weakness in the Macau and South China markets, yielding a RevPAR increase at a low- to mid-single digit rate. And finally, for Europe, fourth quarter RevPAR increased 2% with strength in the UK, Germany, Spain and Russia, somewhat offset by continued weakness in Paris, Brussels, and Istanbul. For 2017 we expect a low single-digit RevPAR growth with stronger results expected in southern Europe and easier comparisons in Paris and Brussels. All-in-all we expect worldwide systemwide RevPAR will increase 0.5% to 2.5% in 2017, a bit more bullish than our guidance in November. Owners and franchisees are pleased with the performance of our brands and are developing more hotels under our flags. New owner and franchisee signings last year totaled 136,000 rooms, twice the level of gross room openings, taking our development pipeline to more than 420,000 rooms. If you look at deal approvals instead of signings, our 2016 results included almost 150,000 rooms. Congratulations to Tony Capuano and our development team around the world. At year end, the combined Marriott and Starwood brand portfolios accounted for just 14% of all industry rooms opened in North America. Yet according to STR, we had an industry-leading 36% of rooms under construction in North America and 22% of rooms under construction worldwide. Financing for new construction remain tight and construction costs are increasing. While STR data for 2016 revealed a 33% increase in U.S. industry rooms under construction, the data also show only a 10% increase in rooms in final planning. By the way, we have nearly a 40% share of those final planning rooms in the U.S. Developers are clearly favoring projects with strong brands. It's been 147 days since our acquisition of Starwood. Prior to the transaction completion, Marriott Rewards and Ritz-Carlton Rewards adopted several SPG firsts for Platinum members, including late check out, upgrades, and concierge services. At transaction closing, we immediately allowed guests to link their Marriott Rewards and Starwood Preferred Guest accounts. In September, we launched our 30-brand worldwide advertising campaign. You may have heard the ads, which we call You Are Here as you were awaiting the start of today's call. They are currently running in media markets around the world and can be viewed on Marriott's YouTube channel. In October, we announced an industry-first benefit for holders of our co-brand credit cards, allowing them to earn bonus points for stays at hotels across all 30 brands. Our owners and franchisees are hearing from us often, thanks to a robust communications platform established in November and we are hearing from them as well as many are participating in new owner-advisory boards. The first Starwood Hotel began to purchase goods and services for Marriott's procurement partner, Avendra, in December, and last month we rolled out our guest satisfaction tracking system, Guest Voice, to over 1,300 hotels. We also launched an innovation lab for our Aloft and Element brands at the American Lodging Industry Summit a few weeks ago to crowd-source real-time feedback on some of the exciting brand enhancements being considered. We expect to showcase these brands again at the NYU Lodging Conference in June. At the property level, we are leveraging Marriott contracts to reduce OTA and procurement costs for hotels. In addition, we are encouraging hotels to buy locally and in-season to further reduce costs and enhance quality. By the way, our procurement contracts also help new hotel development as lower prices for equipment and fixtures reduce the cost of new hotels too. In revenue management, we have identified opportunities to improve the mix of higher-rated business in many hotels. For the Element brand, we believe a greater focus on extended stay sales will improve both the top and the bottom line. In operations, we have identified opportunities for collaboration among our managed hotels, from negotiating more favorable service contracts for hotels located in proximity to each other to jointly chasing group leads. We also anticipate savings as more hotels participate in above-property shared service arrangements. In our hotel development organization, we've combined Marriott's deal philosophy with Starwood's great brands, which we believe will yield more secure and longer-term agreements as well as enhance relationships with owners and franchisees. And finally, we have seen significant investor interest in our owned hotels. We completed the sale of the San Francisco St. Regis in the fourth quarter and are encouraged with the progress of several other deals. We won't, however, declare victory or model them into our guidance until the deals close. All-in-all, we are pleased with the pace of integration. Our people are working very hard but they've made amazing progress. I'm incredibly proud of them. The underlying strategy of bringing these two companies together remains sound, and we are excited about the increasing benefits of the transaction for owners, franchisees, associates and of course, our shareholders. Now, I'd like to turn the call over to Leeny for a review of our financial results and some additional color on the first quarter and 2017 outlook.