Michael Zaremski
Analyst · BMO. Please go ahead. Go ahead
Hi. Thanks. Maybe I will start with just a bigger picture question, sticking with the conversation about the evolution of AI and shopping experiences and obviously, a lot of directions things here can settle out. But, you know, is it reasonable Is there a reasonable scenario, I guess, in which shopping habits push the industry to either your industry and or the carriers to consolidate in a much bigger way? To the extent shopping habits do meaningfully change towards increased shopping on the Internet? Yeah. I am not sure how shopping habits and feel free to elaborate, Mike, because I might be missing the question. But I am not sure how shopping habits and increased shopping habits by insurance consumers, and the evolution of shopping habits to an AI-driven platform or an ecosystem. Could lead to consolidation within the industry. I would say that certainly, I think, as I mentioned, I think you are gonna continue to see elevated shopping patterns among consumers just because the price of auto insurance is so much higher than it was before. And so there is just a built in incentive by consumers to really try to get the best price. Now in terms of the AI's impact on the insurance shopping experience, you know, what we talked about is really that having an impact and potentially disruptive impact on the upper funnel of that shopping experience where instead of going to Google and searching for auto insurance, they start off in ChatGPT or with a personal AI agent and try to get some information, through 1 of those sources leveraging AI to become better informed about shopping but that ultimately the shopping experience is gonna have to be, you know, the quoting process at least. And then certainly, the binding process will have to be hosted by the carriers themselves. And so and so I am not sure whether or not those trends will lead to consolidation, you know, within the space. If there is a some aspect of that question I was missing, feel free to feel free to clarify that. No. You got it. that is helpful. My premise was just that, you know, there is there is a number of carriers in the universe that, you know, are just kind of watching and do not really play much in direct to consumer and our low cost providers, etcetera. So just accelerate the longer-term shift towards D2C. that is the premise. that is absolutely the case. And so what you have seen is you know, 15 or 20 years after auto insurance was shoppable online, you still have, you know, roughly half of consumers buying auto insurance through an agent. that is just because insurance is a more complicated product. Right? Things like homeowners, small business commercial insurance, you know, slightly more complicated, like life insurance. You know, those are products that are smaller within our ecosystem and within the online advertising ecosystem because the more complicated products that really require human intervention and human explanation And now 1 exciting thing that we foresee is that when people start off their shopping experience, in an AI environment, or they leverage AI capabilities that are offered by a carrier themselves in an online interface that they are going to become much better informed about these complicated purchasing decisions and we will have less of a need to actually have a human intervene in the shopping process for them to, you know, before they are ready to make a purchasing decision. And so I think it will certainly have an impact in the auto space. and I think it is going to have a pretty big impact in the homeowner and small business commercial space. And what I am trying to say is that AI has the potential to actually have a far more beneficial impact on unassisted direct-to-consumer to consumer enrollment channels where a consumer can just go and start the process and finish the process really without having to resort to turning to an agent for assistance, again, with the more complicated insurance products. And so we do see AI as a potential strong tailwind for these nonauto insurance verticals, which, again, right now primarily are closed by offline you know, agents and call centers. Got it. that is a good perspective. And, I guess just lastly, in terms of contribution margin trend line, we can kind of see the guidance I think historically, there is a little bit of 4Q seasonality from health, but health is just much smaller. Right? So I just. It looks like we should continue to kind of think about the contribution margin trending down a bit, unless you did make some remarks earlier that might contradict that in the in the future.