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MercadoLibre, Inc. (MELI)

Q3 2013 Earnings Call· Tue, Nov 5, 2013

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Transcript

Operator

Operator

Welcome, ladies and gentlemen to the MercadoLibre’s Third Quarter 2013 Earnings Conference Call. At this time, all participants are in a listen-only mode. After our prepared remarks, we will conduct a question-and-answer session and instructions will follow at that time. (Operator Instructions) And as a reminder, this call is being recorded. I would now like to turn the conference over to the company.

Martin de Los Santos

Management

Hello, everyone, and welcome to MercadoLibre earnings conference call for the quarter ended September 30, 2013. My name is Martin de Los Santos, and I am the Head of Investor Relations for MercadoLibre. Our senior management presenting today is Pedro Arnt, CFO; additionally, Marcos Galperín, Chief Executive Officer; and Osvaldo Gimenez, Executive Vice President of Payment will be available during today’s Q&A session. This conference call is also being broadcast over the Internet and is available through the Investor Relations sections of our website. I remind you that management may make forward-looking statements relating to such matters as continued growth prospects for the company, industry trends and product and technology initiatives. These statements are based on currently available information and our current assumptions, expectations, and projections about future events. While we believe that our assumptions, expectations, and projections are reasonable in view of the currently available information, you are cautioned not to place undue reliance on these forward-looking statements. Our actual results may differ materially from those discussed in this call for a variety of reasons, including those described in the Forward-Looking Statements and Risk Factors sections of our 10-K and other filings with the Securities and Exchange Commissions, which are available on our Investor Relations website. Finally, I would like to remind you that during the course of this conference call, we may discuss some non-GAAP measures. A reconciliation of those measures to the nearest comparable GAAP measures can be found in our third quarter 2013 earnings press release available on our Investor Relations website. Now, let me turn the call over to Pedro.

Pedro Arnt

Management

Good afternoon and thanks for joining us. I’d like to start today’s call with a brief update on the major trends we are seeing across the ecosystem, reviewing some of our KPIs and delving into the most relevant qualitative aspects behind our progress, before jumping into a detailed review of our financial performance. I am pleased to say that our third quarter of 2013 saw good progress along many different fronts, as each of our ongoing strategic initiatives gain further traction, and as we continue to execute against our plan, despite currency devaluations which still present headwinds for our reported financials. As a result, our business delivered strong and accelerating revenue growth of 45% in local currencies, 27% in U.S. dollars, given the aforementioned currency headwinds, and EPS growth of 30% in local currencies, and 12% in U.S. dollars. We saw strength across most geographies with accelerating revenue growth in local currencies in Brazil, Argentina and Venezuela. As we indicated last quarter, the Company’s results confirm that our ability to consistently deliver solid execution in a market constantly expanding due to the secular shift of commerce towards online channels makes for a powerful business combination that continues to override the softer macro cycle in most countries where we operate. Let me give you some data to illustrate this virtuous business cycle generated by secular tailwinds that we benefit from. According to ComScore data for the first half of the year, internet unique visitors in Latin America are growing 13% year-on-year, the fastest consolidated pace of growth out of any continent worldwide. This growth in our addressable user base is compounded by our ability to further penetrate existing internet users, leading to 20% year-on-year growth in new users on our platforms during the third quarter. Furthermore, as we maintain our pace…

Operator

Operator

Okay. (Operator Instructions) And our first question in queue is from Gene Munster of Piper Jaffray. Your line is open. Gene E. Munster – Piper Jaffray, Inc.: Okay, good afternoon and congratulations on the GMV growth with take rate. If you could give a little bit of context, I know you gave the growth rates, local currency ex- Venezuela’s 33%. Peter what would have that number been in the June quarter and then a follow up question.

Pedro Arnt

Management

So Gene, I think we started disclosing the ex-Venezuela now. So I don’t have that in front of me and we haven’t made disclosures on that. Gene E. Munster – Piper Jaffray, Inc.: Okay and then separately as through easy comps in December, now you don’t give guidance, making a little bit more difficult in March. As we start thinking about 2014 can you give us some just general context about kind of the acceleration in mobile and how that would impact in open ACI. And just in general, more or less just to how to think about the sustainability of these impressive local currency growth numbers versus the reality that the numbers are just getting bigger. So as you are thinking about 2014, I guess naturally, those local currency GMV growth rates will come down but how should we think about some of these other accelerators like mobile and the open API offsetting that? Thank you.

Pedro Arnt

Management

Great. So directionally Gene, I think we continue to be extremely positive about the business. This is still very early for e-commerce in general. And I think large numbers –it’s probably a bit early to speak about that. I think we have embarked during 12 months to 18 months on a series of strategic initiatives that we’ve been very consistent and within [indiscernible] and the reality is that many of these paths, I think there mostly will be a significant upside still to come. These are mid-to-long-term investment cycles in mobility in opening our platform in shipping and payments. And as I mentioned in the prepared remarks, I think we feel very good about how many of these are beginning to fall in place and align themselves. So I think having said that we believe 2013 has been a very good year of setting the stage for 2014 and beyond in terms of growth and the opportunity behind our business. Gene E. Munster – Piper Jaffray, Inc.: Great. Thank you.

Operator

Operator

Thank you. And our next question in queue is from the line of Mark Miller of William Blair. Your line is open. Mark R. Miller – William Blair & Co. LLC: Yeah, Hi. Good afternoon. Peter can you put into perspective the modest deceleration and the rate of the units sold quarter-on-quarter versus the acceleration in local currency GMV. Quarter-on-quarter the difference really just a higher rate of inflation or is there something else that’s impacting that average ticket?

Pedro Arnt

Management

So a couple of things, right, if we look at the deceleration it happened a few percentage points in Brazil. We had called that Brazil for the last quarter 33% down to 29%. Brazil GMV as I mentioned in the prepared remarks is actually down slightly, offset by improved monetization in the marketplace business, still growing units very strongly. Average selling prices even when we actually for inflationary impact and we look at the mixed shifts, technique shift, did improve somewhat in Brazil and some of the other markets. Mark R. Miller – William Blair & Co. LLC: I got it. Yes, it’s an important point. On the shipping solution, can you share with any metrics, I know this is very early and still small, but what do you think for costumers satisfaction when this shipping solution is employed? I mean how is this affecting fulfillment times, and then what's the biggest push back you get from sellers to engage with the shipping ablution?

Marcos Galperin

Analyst

Hi, this is Marcos so, as Pedro was saying on the prepared remarks we are very happy with the way shipping is evolving, to finish the quarter, I know it’s on high and we expect very strong and continuous growth going forward. The feedback we’re getting from centers is very positive, obviously while growing from a low base and the product is still in its early stages of the development we have many, many improvements that we are working on, and then we will continue to work on for the following quarter. But this really works and as are excited and I’m eager to join, and they are joining at record numbers everyday, so we’re very happy with this first step towards in this initiative that is going to break out several years to get to where we want to be. Mark R. Miller – William Blair & Co. LLC: Okay, and I just have a final question on the TV marketing campaign, how do you assess the ROI on that, the [indiscernible] campaign and I thought that was great.

Pedro Arnt

Management

Obviously it’s harder to measure ROI on offline campaigns but we track – I’ll tell you we’re seeing brand awareness. We track our visitors from non-traceable sources from not surge on things like that. We’ve seen a very healthy increase in all those metrics. We attribute an important part of those to the TV campaign, but I would say overall in our – overall marketing budget offline is not the most important aspect of our marketing campaign by any means.

Marcos Galperin

Analyst

Next question please.

Operator

Operator

Our next question in queue is from Ross Sandler of Deutsche Bank. Your line is open. Ross A. Sandler – Deutsche Bank Securities, Inc.: Thanks guys, two questions. First, on unit growth and then house keeping question on the model. The page of the unit growth, do you sell is somewhat surprising given the easier comparable versus last quarter, and then increased marketing, so can you give us a little bit more color on which regions are experiencing some of the deceleration versus as they are hold up outside of the comments on Brazil going from 33 to 29. And then the second question is just the house keeping on sales and marketing and this maybe really bad question, so I apologize in advance, but you guys have continuously called out improvements in bad debt and fraud loss chargebacks within sales and marketing. So the question is what’s driving those improvements? You’ve seen some more counterintuitive given the macro transit some of the regions are experiencing so. Can you just talk about what fundamental are you guys are doing to detect bad transactions or for drive those improvements? Thanks.

Pedro Arnt

Management

So let me start with the unit growth question, Ross if we look sequentially what these sales has been about 200 basis point as I called out the majority of that will be sell from 33 to 29, which is still a very solid number. The market I would say are very much inline with the previous quarter, some of them are slightly up, some are slightly down but by and enlarge no significant change in the trajectory over the previous quarter in notes of the markets. So Brazil has the biggest impact there on the deceleration. In the terms of the chargebacks, if I’ve understood the question, I will try to answer it. We have both invested significantly over the last year and you can see that in the COGS line. But also we believe improved significantly our capability around fraud detection and fraud prevention. And so this is beyond the macro issue of what’s happening at consumer loan default rates but rather this is operationally driven. It’s driving a lot harder for people to be able to charge something on MercadoPago and then intentionally not recognize that purchase as our modeling in our operational capabilities have improved on that front. And that’s what’s driven the consistent improvement over the last few quarters. There is a question around the marketing spend, I believe I guess that was associated with the units sold, so I think we have answered both of your questions. Ross A. Sandler – Deutsche Bank Securities, Inc.: Thank you.

Operator

Operator

Our next question in queue is from Jordan Rohan of Stifel Nicolaus, your line is open. Alex Chavdaroff – Stifel, Nicolaus & Co., Inc.: Hi, this is Alex Chavdaroff for Jordan Rohan. Can you discuss the treasury policy change with regard to Venezuela? Is it possible to get any dollars out of the country at all and if not, how long do you think it will be that way, thank you?

Pedro Arnt

Management

So I wouldn’t say that there’s been a change in the treasury policy and we continued to have a very conservative and consistent treasury policies in countries where those are applicable where the vast majority of our cash is stored in U.S. dollar balances in the U.S. The point you allude to is over the last, I would say since the beginning of this year, even the smaller amounts of dollars that we will previously able to repatriate from Venezuela have not been granted, and so the profit of the Venezuelan subsidiary generates all stays within Venezuela. So as an asset management strategy what we began to do, we preserve that value in asset that makes more sense mid-term than believe ours is to buy either operational real estates or own offices, we will more recently commercial real estate as an asset value protection. In terms of understanding for how long Venezuela might continue to have restricted policies on cash repatriation, I think your guess is as good as mine. I don’t think if anything that happens in the short-term and fortunately we don’t mange this business for the short-term. So in the mean time we continue to grow our business there, as I just called about our Venezuela business continue to grow at 25 plus percent units, year-on-year despite the tough macro. And I think, mid-term to long-term when Venezuela finally turns around we will emerge from that really very strong competitive position in a sizable market and hopefully we’ll have an interest asset base in terms of real estate that we – then we will be able to repatriate back to the U.S.

Operator

Operator

So our next question in queue is from Marcelo Santos of JPMorgan. Your line is open. Marcelo Santos – JPMorgan CCVM SA: Good afternoon. Thanks for the opportunity. My question is related to shipping and delivery. It took us a little bit of page [ph] in your prepared remarks on the questions. I just wanted a little bit broader update on several initiatives you have. So I think you had a pilot plant the order fulfillment you had in Argentina initiative where you were working with, I think a delivery company to so I think 10-day delivery. I’m not really think that was the case, so just a broader update that would be very nice.

Pedro Arnt

Management

So out there pretty earlier we have a multi-year plan for shipping and for logistics. We’re just starting on the plan. We are very happy with how we have started, growing very rapidly and we’re delivering a great user experience, bringing down prices, standardizing prices, incentivizing free shipping providing additional traffic to those centers that are using our shipping solution and operating for shipping. So plenty of things that we like, but it’s very early on our plan and we intend to dive much deeper and we will be more than happy to provide additional color on the initiatives that we are undergoing as we come live and start delivering actual results. Marcelo Santos – JPMorgan CCVM SA: Okay. About the customer relationship initiative, you’ve migrated to sales force and you’re implementing live chat and maybe live calls. Do you have any update on that front?

Marcos Galperin

Analyst

Yes, we’re making great progress as well. As Pedro was mentioning, we see consistent increases in our net promoter scores both on a weekly – week-on-week basis, month-on-month basis and even further on a year-on-year basis. As we have said we have recently started to experiment with click-to-call, which is also providing great results on amazing net promoter scores. So we are opening different channels for people to be able to contact that and for us to be able to provide the best solution and the best response possible, and I think we are substantially better than what we were a year ago, but we still think we have a long way to go to be where we want to be. Marcelo Santos – JPMorgan CCVM SA: Okay. Thank you very much.

Marcos Galperin

Analyst

You’re welcome.

Operator

Operator

Thank you. Our next question is queue is from Stephen Ju of Credit Suisse. Your line is open. Steve D. Ju – Credit Suisse Securities LLC: Marcos, is there anything you can share in terms of the behavior of the incremental user, you’re adding either on desktop or mobile. It seems like the incremental items purchased for the new users are coming down, and I’m wondering if any newer users are taking longer to get comfortable, buying stuff on a platform. And Pedro, can you give some additional color on the step up and product development in particular, what are the additional expenses going toward additional engineering talent data centers or if the market for talent getting tougher? Thanks.

Marcos Galperin

Analyst

So on mobility I really attribute the deceleration in units shipped to either mobile or desktop and you shipped and to buy. I think these are quarter-on-quarter oscillations. Given the rate at which the market is growing we’re growing in terms of units. It’s still probably slightly above market or at market with very solid results in our largest market, which is Brazil and so I wouldn’t look for any trend line there as consumers shift to other devices. I think we are noticing some very interesting numbers coming out of our mobile devices and our overall strategies and I’ve shared some of those. We are seeing a significant uptick in user registration as you just mentioned. Average tickets on mobile devices are slightly higher than on desktop currently, which is to a certain degree somewhat kind of intuitive. I think we’ve attributed that perhaps to an increased phenomenon of showrooming where consumers actually have their hands on the product and are willing to buy more expensive things. Perhaps it’s also a higher income demographic, but still I think early days and there is lots of data that we will continue to put through going forward. Steve D. Ju – Credit Suisse Securities LLC: And the step up and…

Marcos Galperin

Analyst

Exactly. So the step up in product development, most of that is really compensation cost for growing the number of engineers and retaining talent. I think we’ve historically always said that over longer periods of time we are going to focus on driving scale in the business in certain marketing and G&A. Occasionally we will enter investment cycle, but that doesn’t happen. Therefore longer term trend for our business is so scalable, always should definitely be to scale those two lines. Product development, we are less focused on driving scale from. It’s still smallest of the three line items and it’s the one where we need to make sure that we continue to invest in. It’s the most important line for the long-term prospects of the company and I think this quarter has been a casing employed [ph] and most of that is actual compensation for engineers. There are some additional costs, but that’s the biggest driver. Steve D. Ju – Credit Suisse Securities LLC: If I can have one more I mean just out of curiosity, what are you going to be doing with the new office buildings in Venezuela, are these occupied right now and you are going to be collecting some sort of rental income?

Marcos Galperin

Analyst

Right. So if you look at our purchasing of real estate, the initial purchase we carried out in the past was actually for our own operations. So those were using ourselves. The most recent ones, as you mentioned, we do have a tenant for it now. There will be monthly rental fees that we will approve from that. Again, the objective here is really to preserve the value in BRICs and in commercial real estate that have AAA quality, not to generate revenue from this, but it is the consequence of not losing an item. Steve D. Ju – Credit Suisse Securities LLC: Thank you.

Operator

Operator

Thank you. Our next question in queue is from Michel Morin of Morgan Stanley. Your line is open. Michel Morin – Morgan Stanley & Co. LLC: Yes, two questions. First on Brazil, was there – did you notice any disruption from the demonstrations that you faced during the summer months and I suppose continue to take place on and off? And then secondly, if you can elaborate a little bit more in Venezuela. What is driving that 92% and I obviously know that there is inflation, but is the high inflation also affecting behavior of your users, are they more inclined to look at acquiring some assets that a little bit as you are doing the commercial real estate is becoming bit of historic value for them. I’m just wondering if you can explain a little bit better that 92% figures. Thank you.

Marcos Galperin

Analyst

So with respect to Brazil, I would say we cannot return on any impact if there was any. It’s not one thing that we can account for, typically macro factors, I’m very specific. I would say even micro factors like those demonstrations in Brazil have not had an impact on our business. Our business is mostly driven by the secular trends that are driving Internet penetration from 3% 10 years ago to 50% in Brazil today, driving down the prices of devices, increasing the quality of broadband. All those things continue unabated in Brazil and in the region and whether economy growth at 3%, at 1% would decline 2% typically have not impacted our growth rate and I think that the demonstrations are just one more anecdote. I mean we are growing very healthy in different countries like Venezuela or Brazil, which have different economy indicator. So that goes to address the first question. With respect to Venezuela the question was…

Pedro Arnt

Management

Yeah, I think you were trying to get a sense if there’s some element on I think carry-forward at consumptions and their inflationary cycles. I think what we’ve always said about this is what is true about inflationary economies that saving rates are very low. People don’t typically hold on to their money for very long and that’s the case I think of any economy in an inflationary cycle and has been the case for a long administrator, has had inflation, which have been over 10 years now. So I think that explains part of the strength of the business despite the incredibly tough macro environment. We’re still growing units again 26% year-on-year and have been doing number similar to those over last few quarters. So no one is savings and people are buying. I think the gap between units and local currency GMV is probably driven more by inflation as you were saying and to a lesser extent a significant starting forward to purchasing. Michel Morin – Morgan Stanley & Co. LLC: Great. Thank you very much.

Operator

Operator

Thank you. And with that, I’m showing no further questions in queue. We’d like to thank you ladies and gentleman for joining today’s MercadoLibre’s third quarter 2013 earnings conference call. You may now disconnect. Have a great rest of the day.

Marcos Galperin

Analyst

Thanks everyone.