Michael W. Bell
Analyst · BMO Capital Markets
Thank you, Donald. Hello, everyone. First of all, I'd like to thank you, Donald, for those very kind words and support. It has been a tremendous pleasure and privilege to work with the great people at Manulife and to live here in Canada. We've made tremendous progress as a company in the last 3 years under Donald's leadership and I am confident that we'll have even more success in the future. Since my transition timetable is open-ended, it just reinforced that I'll be fully engaged for as long as I'm here and will likely have plenty of time for goodbyes at a later date. So in terms of our full year results, we are net income of $129 million in 2011, and that compares to a $1.66 billion loss in 2010. Included in the 2011 results are the impact of unfavorable interest rates and equity markets, the charges related to our actuarial basis changes and a goodwill impairment charge that we had discussed last quarter. Due to these notable items, I'd like to stress that our 2011 reported earnings are not indicative of our view of our expected run rate earnings going forward. We ended the year with MLI's MCCSR at 216% and we view this level as comfortable, particularly in light of our expanded hedging programs. Our earnings and capital in 2011 benefited materially from the significant hedging actions over the last 5 quarters. As of yearend 2011, we've exceeded our 2014 goal for reduced interest rate sensitivity, and we continue to be ahead of our timeline for reducing sensitivity to equity markets. We are pleased to have benefited significantly in 2011 from our decisions and actions in this area. And turning to Slide 8, you'll note that there were a number of notable items impacting the fourth quarter results. In the fourth quarter, we experienced a $40 million net gain due to the direct impact of equity markets and $113 million net gain due to changes in interest rates. Higher realized equity market and interest rate volatility were the primary cause of a $193 million charge related to the VA block that's dynamically hedge. Tracking error and items not hedged also contributed to the amount. The expected cost of our macro equity hedging program based on our long-term valuation assumptions was $97 million after tax in the quarter. And the pretax amount was $116 million for the quarter. In the fourth quarter, we also recorded investment-related gains that amounted to $279 million. And finally, there was a $665 million goodwill impairment charge for the John Hancock Life Insurance business, primarily resulting from the low interest rate environment and our de-risking activities. Slide 9 is our source of earnings. Expected profit on in-force increased relative to the third quarter of 2011. Fee income from asset-based businesses was lower in the fourth quarter, but was more than offset by favorable currency impacts. The impact of new business strain increased due to the lower interest rates and increased sales of business with higher new business strain in reaction to our announced price increases. Experience gains in the fourth quarter primarily reflect favorable investment gains and seg fund experience partially offset by losses from expenses and macro hedges. Management actions and changes in assumptions include the impact of the goodwill impairment and the expected cost of macro hedging. Earnings on surplus increased sequentially, reflecting a favorable currency impact and the non-recurrence of losses on alternative assets in the third quarter of 2011. On Slide 10, you'll see our insurance sales. For the full year 2011, sales of our targeted insurance products grew by 11% compared to 2010 on a constant currency basis. In Asia, we delivered record insurance sales in 2011, which were 13% higher than 2010. And this was driven by record performance in 6 of our 10 businesses. Our expanded distribution capacity contributed to the sales growth in Asia. As of year-end 2011, the number of contracted agents was 18% greater than 2010. And we also expanded our bancassurance arrangements in 6 of our businesses. In Canada, 2011 sales of insurance parts targeted for growth were in line with 2010. Affinity travel insurance and our small business segment in the Group Benefits business delivered record sales for the year. Individual insurance successfully repositioned its sales mix to products with a more favorable risk profile. In the U.S., we had strong sales of the new Universal Life products launched in 2011. These new products helped increase our 2011 sales of insurance parts targeted for growth by 28% over 2010, and we view this product repositioning as a major success. So overall, we're pleased with our sales of insurance products. Turning to Slide 11. 2011 sales of our targeted wealth products grew by 11% over 2010. Sales of wealth products targeted for growth in Asia increased 17%. This growth was driven by China, Taiwan and Japan. In Canada, Manulife Mutual Funds delivered record sales of $2 billion in 2011, a 45% increase versus 2010. 2011 was also a strong year for Manulife Bank, which exceeded $20 billion in assets, which is a record level for our bank. In the U.S., full year sales for John Hancock Mutual Funds reached our highest level ever at $12 billion, a 29% increase versus 2010. Our 401(k) business retained its leading market position in the small case market despite 2011 sales declining 7% compared to 2010. So overall, we're pleased with our significant growth in non-guaranteed wealth sales. On Slide 12, you can see that we've successfully transitioned our business mix. For the full year 2011, total company premiums and deposits increased 4% versus 2010. And this was driven by growth in targeted wealth and insurance products, which grew 10% and 7%, respectively. The sales of products not targeted for growth now represents a relatively small portion of overall sales. The categorization of products as targeted for growth and not targeted for growth will be discontinued in 2012. Turning to Slide 13. You'll see that our diversified asset mix of our investment portfolio remains high quality. Our invested assets are highly diversified by sector and geography and have limited exposure to the high-risk areas noted on the slide. We continue to view our investment management as a significant competitive advantage. Turning to Slide 14. You'll see that we experienced some downgrades and impairments in the fourth quarter. But more importantly for the full year 2011, we booked a net credit experience gain relative to our expected assumptions. Moving on now to Slide 15. This slide summarizes our capital position for MLI. Our capital ratio for our main operating company was 216% at the end of the fourth quarter. There were a number of items in 2011 that impacted MCCSR and contributed to the 33-point decline versus the year-end 2010. And these included regulatory and accounting changes that together reduced our MCCSR by 18 points; business growth and MLI dividends paid in excess of earnings reduced our MCCSR by approximately 13 points; the mechanics of required capital in a declining interest rate environment reduced MCCSR by another 12 points; and the sale of our Life retro business and the additional third-party reinsurance together added 10 points to MLI's MCCSR. I will remind you that the phase-in of IFRS Phase 1 is expected to further reduce MLI's MCCSR ratio by an additional 2 points by the end of 2012. Now we continue to believe that we have a substantial buffer versus our policy obligations, particularly in light of our significant provisions for adverse deviation and our increased hedging. As you can see on Slide 16, we've hedged 60% to 70% of the estimated current earnings sensitivity for equity markets. We've achieved our year-end 2012 goal and are close to our year-end 2014 goal. As of December 31, our estimated earnings sensitivity to a 10% decline in equity markets was $600 million to $780 million, a much better result than our peak sensitivities in 2008 and 2009. On Slide 17, we see that our hedging program is working well and mitigated much of the variable annuity and equity markets' related risks in 2011. For the full year 2011, we had nearly $3 billion in after-tax gains from the hedges in place, which partially offset the $4.8 billion after-tax impact through the combination of unfavorable equity markets and interest rates. Turning now to Slide 18. We've exceeded our 2014 goals for reduction in our interest rate sensitivity. Our estimated sensitivity to 100 basis point decline after 100% of the AFS bond offset was reduced to $200 million at the end of the fourth quarter. Before the AFS offset, our estimated sensitivity was reduced to $1 billion, ahead of our year-end 2014 goal of $1.1 billion. We are very pleased with this progress in reducing our interest rate sensitivity. Turning to Slide 19. You'll see some of the potential future impacts of a prolonged unfavorable low interest rate environment. This is the same slide that we presented last quarter. And given the effect of these impacts on our industry, we wanted to bring it to your attention again this quarter. As we've discussed before at length, the Canadian mark-to-market regime has caused us to recognize the impact of a low interest rate environment much faster than we've been required to under U.S. GAAP. Overall, we are pleased with the work we've done to ensure that our company can operate effectively in this low interest rate environment, and that we are well positioned compared to many others in our industry. I'll now address 2 topics listed here on Slide 20, which may be on investors' minds. The first is about our about 2012 earnings outlook and our 2015 financial objectives. I'll start by reminding everyone that we will not be providing earnings guidance for 2012, which is consistent with our past practice. Nevertheless, there are a few items that investors should keep in mind for 2012. First, as I had highlighted in the third quarter conference call, continued low interest rates in the future will put pressure on the ultimate reinvestment rate or the URR for our fixed income investments. I continue to expect that there could be a significant hit of over $500 million after tax in 2012 for the URR adjustment if the current interest rate environment continues. Last quarter, we also discussed the potential for a change to the interest rate scenarios using calculating reserves in Canada and Japan, should rates fall further. If rates declined to a level where we're required to change the reserving scenario, our earnings will become more sensitive to interest rates and corporate spreads in the absence of any mitigating management actions. Regarding 2015, we've not changed our management objectives of $4 billion in earnings and 13% ROE, but there continued to be several headwinds and risk factors. As a result of the deterioration in the economic conditions and global instability, our 2015 objectives no longer include a cushion for further unfavorable conditions. Therefore, the additional risk factors summarized in our public disclosures may result in an inability to achieve such objectives. These additional risk factors include the first and second order impacts of a declining and/or sustained low interest rate environment that we've highlighted. It also includes the risk of a period of unfavorable investment returns relative to the rates assumed in our valuation assumptions, as well as the impact of actions that we may take to bolster near-term regulatory capital. So our 2015 management objectives have not changed, but they no longer have a cushion for additional unfavorable conditions. The second topic is MLI's MCCSR ratio. As I mentioned earlier, we ended 2011 with an MCCSR ratio of 216%. We view our capital buffer to be stronger today than it was a few years ago, as a result of our significantly expanded hedging programs and improved new business mix. As discussed earlier, while our current MCCSR is lower than year-end 2010, 30 points of the decline were the result of MCCSR rule changes and the impact of lower interest rates on the amount of required capital. So overall, we view our capital position as strong, particularly in light of our expanded hedging and our significant provisions for adverse deviations or PfADs in our actuarial reserves. Now regarding management actions, we do issue preferred shares and other capital instruments from time to time to bolster our capital ratio, as we believe that this action is prudent when faced with uncertain market and economic conditions. While our capital position remains strong, we recognize that there could be pressure on our common share price and our bond spreads if our published MCCSR declines. So by way of summary, over the past 3 years, we've consciously changed our business mix to reduce our risk profile and ultimately increase our ROE. I'm very pleased to say that we achieved a much better sales mix in 2011. Because sales of products not targeted for growth now represents a relatively small portion of overall sales, the categorization of products as targeted for growth and not targeted for growth will be discontinued in 2012. Overall, we are financially strong, particularly in light of our expanded hedging. We've significantly reduced our earnings sensitivity to equity market and interest rate movements. In 2011, we also invested in enhancing our brand awareness in key markets globally. And finally, we continue to deliver strong growth in our targeted businesses in 2011. This now concludes our prepared remarks. And operator, we'll now open the call to Q&A.