Good morning. My name is Megan, and I will be your conference operator today. At this time, I would like to welcome everyone to the Mohawk Industries Third Quarter 2020 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer period. [Operator Instructions]. As a reminder, ladies and gentlemen, this conference is being recorded today, Friday, October 30, 2020. Thank you. I would now like to introduce Mr. Frank Boykin. Mr. Frank Boykin, you may begin your conference.

Thank you, Megan. Good morning, everyone, and welcome to Mohawk Industries quarterly investor conference call. Today, we'll update you on the company's third quarter results. I'd like to remind everyone that our press release and the statements that we make during this call may include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995, which are subject to various risks and uncertainties, including, but not limited to, those set forth in our press release and our periodic filings with the Securities and Exchange Commission. This call may include discussion of GAAP numbers. For a reconciliation of any non-GAAP to GAAP amounts, please refer to our Form 8-K and press release in the Investors section of our website. In addition to Jeff and Chris, joining us today on this call is Jim Brunk, our Corporate Controller. As we previously disclosed, we received subpoenas from the Department of Justice and the Securities and Exchange Commission related to allegations in a class action lawsuit filed against us. With the assistance of outside legal counsel our Audit Committee completed a thorough internal investigation into these allegations of wrongdoing and concluded that they are without merit. We are cooperating fully with the ongoing governmental investigations and will continue to vigorously defend against the lawsuit, which we do not believe has merit. I'll now turn the call over to Jeff for his opening remarks. Jeff?

Thank you, Frank. Our third quarter results significantly exceeded our expectations, with sales recovering and operating income substantially increasing from last year's levels. Under continued pandemic conditions, people all over the world are spending more time in their homes and working remotely. Globally, this trend increased investments in home remodeling as well as driving new home purchases. All of our businesses and geographies were stronger due to higher demand and customers increasing inventory in our distribution channels. Flooring Rest of the World delivered the strongest results in the quarter as our Northern European, Russian and Australian businesses were less impacted by the pandemic. Our Global Ceramic and Flooring North America segments also improved substantially while being more affected by COVID and postponed commercial projects. Our laminate, LVT and sheet vinyl outperformed our other categories, and our new plants improved their output and efficiencies. Fluctuations in worldwide exchange rates negatively impacted our EBIT by about $7 million, with declines in most currencies offsetting the strengthening euro. During the period, demand for our products exceeded our production, and inventory declined by about $80 million, as we ramped up plants across the world. Our increase in manufacturing in the period was limited by challenges with hiring, training and capacity. To cover higher operating, material and logistics costs, we have announced selective price increases in some markets and product categories. We have made significant progress on our previously announced restructuring actions and are in line with our planned schedule and savings. In response to higher demand levels, we have postponed some restructuring projects while we assess future conditions. Our businesses responded to the COVID crisis, as our focus has remained on keeping our employees safe. Throughout our offices, operations and distribution systems, we have implemented procedures that exceed the public health guidelines. We are…

Thank you, Jeff. Sales for the quarter were $2.575 billion or up 2% as reported and on a constant basis with the Rest of World segment performing best. As a note, for next quarter, our sales will be impacted by two more days compared to the previous year. Our gross margin was 27.4% as reported or 28.3% excluding charges, increasing from 27.8% last year. Year-over-year increase was driven primarily by higher volume, productivity and lower inflation, partially offset by price mix. The actual amounts of these items will be included in the 10-Q filed later today. Our SG&A as reported was $443 million, or 17.2% of sales, or 16.9% versus 17.8% in the prior year, both excluding charges. This was primarily impacted by favorable productivity of $21 million. Our restructuring charges were $32 million for the quarter, of which $6 million was cash. All of our restructuring and other savings are on track with our original plans. Our operating margin excluding charges was 11.5%, improving from 9.9% last year. The increase was driven by stronger volume, productivity and declining raw materials partially offset by unfavorable price and mix. Interest expense was $15 million and we expect interest next quarter to be approximately $16 million. Our income tax rate was at 17% this year, compared to 18% last year. We expect the fourth quarter to be approximately 5% and then returning to historical levels, ranging from 20% to 21% next year. Our earnings per share excluding charges was $3.26, up 18% from last year. Turning to the segments. In the Global Ceramic segment, sales were $911 million, down 1% as reported, with business up almost 2% on a constant basis. The non-U.S. businesses turned in our best performances in this segment. Our operating margin excluding charges was 10.3%, up 110 basis…

Thank you, Frank. For the quarter, our Global Ceramic segment sales increased 2% on a constant days and currency basis. Our operating income grew 11% with a margin of 10% excluding restructuring costs compared to last year. All of our ceramic businesses improved substantially in the third quarter, with low inventories limiting both our sales and service. The residential sector experienced a more significant rebound in the period, while commercial demand remained sluggish. Most of our plants have stepped up to run all of their capacity to meet present demand and increased inventories in the fourth quarter. Overall, demand was solid, but our visibility is hampered by COVID, the sustainability of residential sales growth and postponed commercial projects. In the U.S., we are seeing increased traffic in our showrooms and galleries as well as our customers' retail shops. We have shifted sales focus from commercial to new home construction, which is expected to increase through next year. Commercial sales improved from the prior period but are still lagging. Our inventories decreased slightly during the quarter, even as we increased our production levels. We have announced price increases to cover higher freight and operations costs. Our quartz countertop plant is performing as planned, and we are increasing our higher style collections to improve our mix. Our restructuring initiatives are being executed as we planned. We have closed 2 tile manufacturing facilities and consolidated distribution points. We've also reduced SG&A and labor cost and discontinued lower-performing products. Our Mexican ceramic business is experiencing many of the same trends as the U.S. Our plants in Mexico are operating near capacity to reduce order backlogs, running shorter production quantities and optimizing our SKU offering. To replace higher-end imports, we are manufacturing new porcelain collections in larger sizes. We are expanding our sales footprint with…

Thanks, Chris. We entered the fourth quarter with improved sales and margin trends and have a solid order backlog across the enterprise. Residential remodeling and new home construction are forecasted to remain strong as the pandemic has transformed our living spaces into schools and offices and as participation in other activities has fallen. The fourth quarter is slower for our industry due to normal seasonality, and we expect lower growth in channel inventory levels. Our higher-margin commercial channels will continue to be slow, with completed projects likely to outpace new starts. We anticipate service improving with our inventories rising as production levels exceed sales. We are implementing our restructuring plans and are on track to reduce costs as expected. Our visibility continues to be limited by many uncertainties, including how government restrictions and demand will evolve. Assuming the current economic trends continue, we anticipate our fourth quarter EPS to be $2.75 to $2.87 with a nonrecurring tax rate of approximately 5% for the period. Our business has responded effectively to the COVID crisis, changing government restrictions and varying market conditions. Residential remodeling and new construction are expected to improve next year. The commercial business should increase from its present low levels as economies recover going forward. Our strong balance sheet, cash generation and liquidity will allow us to move from a defensive posture to a more aggressive growth strategy. With that, we'll be glad to take your questions.

[Operator Instructions]. Your first question comes from Stephen Kim with Evercore ISI.

Congrats on the good results. I wanted to first ask a question regarding your share repurchase and your comments earlier about litigation -- the litigation. There have been a lot of questions we've been getting from investors about if and when the company would step up its share repurchase activity, which you did address in today's release. And meanwhile, at the same time, there were some important changes, it looks like, to the language around the recent lawsuit in your press release. I'm wondering, is there any reason to think that there might be a relationship between the Board's conclusion of its internal investigation and the Board's authorization of the share buyback?

Steve, this is Frank. That is a good question, and I'd like to make a couple of points, I think, about that. First, last quarter, we stated that the Audit Committee's investigation was substantially complete. This quarter, we added to our statement that the investigation is complete and that the Audit Committee has concluded that the allegations are without merit. And I think the second point regarding the authorization, the Board's decision to authorize an additional $500 million for stock purchases is clearly an indication of their view of the value of our stock, but I also think it's an indication of the improved clarity on our position in the class action lawsuit.

Yes. That's encouraging. It makes sense. Okay. Great. My next question relates to primarily Flooring North America and North American ceramic. You indicated that you paused the restructuring as well. And it seemed like there were 2 main reasons for pausing the restructuring: one, because demand's surging; and two, because your inventories need to be rebuilt. So what I'm trying to understand is how big of a factor the inventory rebuild is. So let's say resi demand stays as strong as it is now. Let's say it just stays really strong. When do you think your inventories would get back to a comfortable level? Is that going to be like -- do you think you can do it in 4Q? Or do you think it's going to spill over into 1Q of next year? And once the inventories are in good shape and current demand, if it stays the same, would you be happy with your present capacity? Or would you likely restart your restructuring program to reduce your capacity further in that situation?

What we said was we postponed some of it. We actually reduced the cost of the restructuring by about $10 million and I think the amount of savings by the same $10 million. At this point, we haven't concluded -- it's only a limited portion of the total. At this point, we have already executed about 25% of the savings through the third quarter. As we said before, we expect about $15 million to $20 million a period going forward on a continuous basis. So we haven't changed the strategy on restructuring and cutting costs out of the business. It was just a limited portion of it. On the inventories, we're going to continue increasing the inventories between the fourth quarter and first quarter, and it's all dependent on how we see the demand evolving and the business changing as we go through. We'll keep adjusting the inventories up and down. We expect to be in a reasonable shape coming out of the first quarter for the rest of the year. And in some cases where we have capacity limitations, you'll see us increasing inventories in the slower periods to take us through the peak periods in the middle of the year.

Our next question is from Tim Wojs with Baird.

I just want to echo, nice job and -- on the quarter and the guidance here. Maybe just in my question, 2 things. So the first is on residential versus commercial. Is there any way to parse out how residential performs from a growth perspective versus commercial in North America? And then maybe what the margin differential between the 2 business lines is?

Let's just give you a higher-level view of it. The commercial business is somewhere about 20% to 25% of our total business. In that, we have kept parts of the business that have very little and parts that have significant. The most significant pieces are in U.S. carpet, U.S. ceramic and our European ceramic have a much larger piece of the commercial businesses. All the commercial businesses are down substantially. Existing projects are being completed, and new ones are more limited coming forward. We're anticipating a slow recovery over time with next year being better, but it could take multiple years to get back to where it was as we go through.

Okay. Is it fair to say commercial's down?

The one other thing, Tim, I would like to just to emphasize there, too, is with commercial down as it is, it is a much higher-margin business in the residential side.

Okay, okay. And then I guess on LVT, is there any way to frame kind of where the rigid LVT margins in Europe are today? Are they in line with other flooring product margins in Europe? And just trying to get a sense of the types of improvement that we've seen in Europe, just given it still seems like there's improvement opportunities in the North America business.

The LVT in Europe is operating much better. It's positively contributing to our results. The margins are not as high as the average of our business. We have specific actions on a continuing basis to continue to lower the cost, and we expect the productivity and cost to further improve. In Europe, which is ahead of the U.S., we're actually bringing to market new innovative features to keep us ahead of the marketplace, and they're going in the market now. In the U.S., as we've said, it's behind the other one by 3 to 4 months. We've just recently brought engineers over, which we had trouble getting them to get into the United States. So we'd had them here earlier to -- and they're in the plants, updating the pieces to align with it. I left out in Europe that we're in the process of adding a weekend shift to it to fill the increasing demand on the rigid products over there, and the U.S. is following behind, and we think we're going to get to where we need to go.

Your next question is Sam Darkatsh with Raymond James.

Two quick questions, if I might, on the fourth quarter specifically. It looks like your guidance implies a far more mild margin expansion year-on-year in the fourth quarter than what you saw in the third quarter. I'm trying to figure beyond conservatism why that might be the case, knowing that you're getting incremental pricing, that your production is going to be higher, that you have restructuring savings coming in. Why might we not see as much of a margin expansion in the fourth quarter as we did in the third?

In the third quarter compared to the last year, we had -- our European businesses ran a lot of the capacity through the vacation period so our cost structures were lower and on a relative basis to each other as we go through. At the same time in the third quarter, we cut back on a huge amount of our marketing activities and our costs with the capacities where they are, and we're going to have to take -- normalize the marketing expenses and pieces in the fourth quarter going forward. On a forward basis, when you look at the sales, it looks like residential will continue to be good, but you're listening to all the things about COVID. We're not sure what's going to happen with COVID and how it's going to impact our business. So far with the European businesses, it appears that our customers are going to stay open. And they're considered essential, but I mean, it's changing by the day. So that's good at the moment, but we can't tell what's going to happen. Our commercial businesses, we really don't know if they've bottomed yet or not. You have the old things -- projects were put in place are coming to completion, and they're completing. The new ones are slower coming up, and it's really hard to determine how they're going to all balance out together as we go through the fourth quarter. So in our estimate, we're trying to reflect all of those considerations.

Helpful. Second question, if I might. Frank, back to the envelope, I'm getting fourth quarter free cash flow somewhere in the breakeven to somewhat positive area, I guess, depending on the inventory ramp. Is that a fair representation of how you see free cash flow in the quarter?

Yes. I think it's going to be in that range.

Your next question is from Mike Dahl with RBC Capital Markets.

I have 2 questions on Flooring North America specifically. The first, I'm curious if it's possible for 3Q -- you went through a lot of the moving pieces and talked about still seeing the strength in LVT, which is obviously consistent with the market. Your overall Flooring North America sales were down 2%. Excluding LVT, what was flooring -- what were Flooring North America sales?

We don't give out the information at that level. I can tell you that our sales were limited in all the product categories by our capacities and production levels. With the $500 million of inventory that's been taken out of the whole business is that we usually go into the third quarter with higher inventories and reduce them. So all the categories, the sales were limited by that. In the carpet one specifically, with the whole industry in the same area, the whole industry picked up. The whole industry had let the workforce decline because nobody could see where it is. So there's a huge pressure on the workforce in getting it staffed back up, and then the training and hiring impacted it significantly. So the business in Flooring North America had more restrictions on it than many of the other businesses. We are a long way down where we'd like to be, but we're still having training, absenteeism, COVID still impacts. We're protecting the people inside the business. But when they come in with it, we then have to let people go home, and the absenteeism goes up. So protecting all the people is impacting our ability to raise the production rates as high as we would have liked to have them.

And I would just add too, Mike, that the single biggest headwind we had on sales in Flooring North America was commercial, as Jeff had talked about before.

And on the margins.

Yes. Right.

Right. Okay. That's helpful. And that kind of ties into my next question with -- just given the headwinds that you're still seeing in commercial, and hopefully, those are bottoming. But with the puts and takes there, within your fourth quarter guide, do you anticipate for North America sales to be positive or still under pressure?

We're expecting more of the same.

Your next question is from Keith Hughes with Truist Securities.

Two questions. One back to Flooring North America. As you look at your LVT growth in the segment, do you think you're at a point now where you're growing at the market? I know you've been underperforming for a while.

I think that we're growing with the market. The numbers are really hard to get by because the numbers are based on the imports. And the imports have been so erratic, you cannot -- and we have the same thing in ceramic. You can't take the imported volumes and assume that reflects what's going on in the marketplace. So it's really hard to estimate the sales at this point about -- for anything that's imported.

That was my second question. The import numbers are erratic and have been particularly high, too. Do you think that indicates LVT ramping its growth back up from some more limited growth in 2019? Or is there just some inventory build ahead of this price increase?

It's hard to tell. One is as the base continues to get bigger, the growth rate is not going to grow at the same rate it has been, and the growth rate is going to slow. And I think it's still going to grow but just at a lower growth rate.

Okay. Second question -- or third question, I guess, within price/mix in ceramic, you called that out the negative in the discussion, and it's been negative for some time. With some of this reemergence of residential growth and some pricing you talked about, is that something that could flip to the positive in the near term?

Well, Keith, typically residential pricing would be less than commercial pricing. So I wouldn't expect help on a pricing. Secondly, so far, with the imports coming in, the pricing has been under pressure on those 2. So I don't -- wouldn't expect a whole lot of help from pricing. We are taking a price increase to offset transportation and other costs. But generally, I don't -- the shift to residential is going to help us.

The countries where the imported ceramic's coming from, most of the countries, their exchange rates have weakened in the past 6 months, which isn't helping things.

Your next question is from Eric Bosshard with Cleveland Research.

On the U.S. tile business, the conversation you just had, I'd love to get a little bit more sense of where this goes from here. And specifically, with less commercial volume, it seems like that would create some excess capacity in the industry. What's going on with currency? It seems like it could create a more aggressive pricing environment. And I understand your need to take price to offset costs. But as we look forward for the next 6 or 9 months, it seems like it could be a more competitive environment for pricing or per share. Am I missing something? Or am I looking at this wrong in the U.S. tile business?

Well, I think the tile business is going to remain competitive in the United States. But as you may already know, we have implemented restructuring initiatives that are being executed as planned. In North America, we've closed 2 manufacturing facilities and consolidated distribution points. And we've reduced SG&A, manufacturing and also lower-performing products. So I think we'll be in an environment where pricing is competitive, but we are reducing our cost at the same time.

Okay. Are others -- I guess just a follow-on within this, are -- is the rest of the industry putting through price increases as well? Or what's the trend across the industry in terms of pricing?

Really, we don't know at this point. All we can -- we do know that the average price of imports have declined and that we have recently implemented or in the process of implementing a price increase, but we don't know yet about the other competitors.

The price increase is basically focused on the freight. If you look around the country, the freight rates are going up dramatically. The transportation systems are tight. And so all the cost of everybody who's moving anything are going to go up, not only us.

Our next question is from Phil Ng with Jefferies.

Congrats on a solid quarter. Outside the commercial piece in the U.S., your international business seems to have snapped back much faster versus U.S. So I'm just trying to get a better sense. It sounds like that's partly due to labor and maybe just lack of inventory. Should you -- should we expect that catch-up dynamic playing out the next few quarters as your operations improve here?

The question -- I -- give me the...

I'm not sure we heard the question real well on our end. So can you go through it one more time, please?

Yes. Should we -- yes, no problem. It sounds like -- it looks like your results in international did much better than the U.S. Just trying to understand why international saw a quicker snapback. It sounds like it's partly due to labor inventory, lack of that in the U.S. Can you expand on that? And do you expect that catch-up dynamic could play out as well in the U.S. the next few quarters?

The first part of it is that the regions -- that the majority of our businesses are in Northern Europe, which performed better. Second is they have a much higher percentage of residential sales so they didn't have the same impact on the commercial volume and commercial margins, and the commercial margins in our businesses are higher than our residential businesses. So they also suffer. At the same time, we had -- the LVT performance over there is better. We have a new plant in Russia that turned profitable and is doing well. We're increasing the shifts in both LVT and sheet vinyl layer to satisfy demand. And then we also had the occurrence in our Australian business that the Australian business also performed really well. And we think a lot of it's because of pent-up demand and we were better positioned than our competitors in the marketplace.

Got it. That's helpful, Jeff. And then from an LVT standpoint in the U.S., any way to help us understand -- give us some watermarks to look at going forward in terms of where you are in terms of that evolution of being profitable. Any color on where your capacitization levels are for the U.S. lines? And where are you with that evolution on improving your mix?

We think we're about 3 to 4, maybe 5 months, behind the European one. The European businesses are all profitable, and so the reason we're bringing over the people is to catch up. In addition, in Europe, they're one step ahead of us with new products and innovations in the marketplace. So their mix is a little higher, which we'll be introducing here as we catch up to them.

Okay. Should we expect you getting closer to profitable early next year if you kind of close that 3 to 4 month gap?

I think so.

Your next question is from Kathryn Thompson with Thompson Research Group.

It's our understanding from an industry standpoint, at least in the North American business, that the time off around Thanksgiving and the Christmas holidays this year is shorter than it's been in previous years. Could you discuss how you're approaching time off around those 2 holidays this year compare against what was happening last year? And final point with that, given COVID and different ways you have to operate, also discuss how you approach potential multiple shifts.

So first, the holidays do fall on different time frames. So one is it could have a positive impact on the volume due to the timing. On the business shifts and the closures of the holidays, they're all around the inventories and service levels that are required. We can increase or decrease them within some limits based on the business volume and get volunteers to work through some of the holidays if they -- usually, there's a group that can. So if we need more capacity in our projections, we can increase the utilization of the plants and keep running them to raise inventories if we think we need to.

Well, maybe more directly, are you taking less time off this year around the holidays versus last year?

Well, to tell you the truth, we don't know how demand is going to be over the next 2 months with COVID, and so we're leaving everything flexible because we have no idea what's going to happen to the volume at this minute. And we're working almost week-to-week, trying to anticipate what's happening. But we don't know if governments are going to restrict us more or not restrict us more, and we don't know how the consumer is going to react. So we're producing as necessary.

The other side of that, too, is, as we've said several times, our inventories are below where they need to be, and we're running production as hard as we can to try to get caught up.

We're looking at now all the way through the first quarter of the pieces and trying to see how the thing works. And at the same time, we're trying to estimate next year's requirements, which is really hard to do.

Yes. So I totally appreciate that. I was thinking, all else equal, if you were able to do that, would you. Okay. I guess with that backdrop, assuming that you continue, is it your assumption based on if demand remains as is right now with your current production levels, just to be clear, do you believe you'll be able to meet sufficient by the end of Q1 with current production levels? Or is it the type of thing that would require a longer time period to catch up?

No. We're going to catch up by the end of the year the demand pieces, we believe. But the inventories is the question, what level will they get to and where they are, and it's all dependent on how strong the demand is through November and December relative to our production rates. And we're not sure -- normally, seasonally, it falls off. And we're expecting our inventories to go up in both the fourth quarter and the first quarter, is it to get them to where we want them be for next year. And then we're going to keep adjusting the strategy based on how we see the consumers reacting in COVID.

Your next question is from Susan Maklari with Goldman Sachs.

Congratulations on a good quarter. My first question is, going back to Europe, can you talk a little bit about some of the shutdowns that we're starting to see go into effect in some of those countries? And how you're thinking about any differences there relative to what we saw back in the spring in March and April? And maybe how you could react differently this time around relative to back then?

To begin with, it's too early for us to feel them. At this point, the cases have gone up, but it really hasn't -- we haven't seen any impact in either our demand relative to the new changes or to limitations they're putting on us. At the moment, they are limiting more social activities. They're limiting what time people go to bed, they -- how they go out at night. They're limiting bars and restaurants. And so up to this point, we haven't seen it. So we're going to have to see to how restricted do they get and what, if any, impact it's going to have on us.

We went through this last time, too, Susan, with the definition of essential businesses both in the U.S. and over in Europe back in March, April and May, and we're going through the same exercise now. But so far, we're considered to be essential businesses.

Okay. All right. That's helpful. And then my next question is, you mentioned that you are starting to see some inflation, obviously, in your input cost. Can you give us some idea of the magnitude of that inflation and how we should be thinking about it as we get into next year?

It's different by product, by category. I think as we ran through the earlier description, what you heard was we were raising prices in a number of categories. I'll try to run through some of them. U.S. ceramic, mostly based on freight; Brazilian ceramic; U.S. carpet; U.S. LVT; European sheet with vinyl and LVT with vinyl costs going up; and European installation with the raw materials there. So all those are in process of being enacted. The oil prices are really difficult to predict. So how they're going to react and where they're going to go, we're going to have to follow them. There's also the supply and demand of the various places in between. So in vinyl in Europe, there's a really tight supply of it. So the prices are going up. So it's really hard to predict how all the supply and demands are going to work out, and we're reacting as appropriate.

Your next question comes from John Lovallo with Bank of America.

Maybe starting, Frank, with SG&A. On a dollar basis in the second quarter, it was down year-over-year. I'm just curious the sustainability of that given some of the cost-containment and productivity efforts on one side and then the increased marketing expense, hiring, et cetera, on the other side. I mean should we see that begin to increase on a year-over-year basis, the dollar amount of SG&A?

Right now, as Jeff said, that we did pull back in the third quarter on marketing expenses, and we have to begin to normalize that in the fourth quarter. But we continue to see benefits from our restructuring plans as well, which will help lower that cost.

Okay. And then maybe just on Global Ceramic. You guys mentioned a shift in sales focus towards residential. Just curious what that actually involves. I mean is that simply repositioning people or hiring new people? Or is it just saying, "Hey, look, we need you guys to focus more on this part of the business."? I mean maybe you could just walk us through that.

Well, what's happened and as the commercial slowed down, we've taken resources out of that business. And at the same time, we've added resources in the residential business, both on the remodeling and the new construction. The -- and I think that residential business looks like it's got some legs on it for several months into next year and maybe beyond. Commercial, we think, will come back. But for right now, there's not been a whole lot of projects started, and so we've pulled back in that area.

Your next question is from Matthew Bouley with Barclays.

The rest of world margin of 19%, can you maybe unpack a little bit what drove that margin strength? And I guess to what degree was that helped by -- I think you mentioned producing a little more during August, the vacation period than you typically do. Just trying to understand what the profitability of that business should look like on a more normalized basis.

Well, I can take that. In Q3, our volume was higher as the economy rebounded in all areas. We had higher productivity with volume. And we -- as you mentioned, we had lower vacation stops. We had lower material cost, but that was offset by price/mix. LVT and Russian sheet improved performance. In Australia and New Zealand, we were better due to increased volume from deferred purchases. Q4 will be lower margins due to seasonality, higher cost and additional marketing investments.

Got it. Second one is the language you mentioned around pivoting more aggressive growth, I guess, in light of the improving balance sheet. Could you discuss kind of if there have been any areas that you felt constrained on from an investment perspective? And kind of what's on the, I guess, the wish list?

I think it's -- you have to back up a little. The last 6 months, I mean all focus has been on surviving an unknown future and trying to manage day-to-day, changing the strategies almost week-to-week. And so anything about future investments were put on hold, any looking at acquisitions was put away. So we've gone through this period, and we didn't know what the demand and cash flows were going to be like. So at this point, we're getting comfortable that the business has improved significantly, and we have to go back and start looking at alternatives and pieces. And today, we still have a constriction on capital expenses, where we postponed things that we think are good projects. And we have to decide what next year is going to look like and how aggressively to approach it. And then we are restarting at this point, looking at alternatives to grow the business, go into new product categories and potential acquisitions. But we're just starting to do that as the business is starting to normalize.

Your next question is from Michael Rehaut with JPMorgan.

Congrats on the results. First, I just wanted to get a sense, if possible, you had mentioned inventory build during the third quarter. And just wanted to get a sense for what that contributed to the overall sales growth and if there were any segments where there were larger, where it contributed more than others.

It's a question of third quarter or the fourth quarter?

Well, both, if I could be so bold, but I'll settle for what the contribution was in the third quarter, if you could give me on a relative basis. I know that you said for 4Q, there'll be less of a growth from -- less of a contribution from inventory growth. But just love to hear your thoughts on, again, what roughly was the percent sales growth contribution from the inventory restocking.

Mike, I think...

First is in the third quarter, the inventory of the whole business actually went down $80 million. So the inventories declined in the third quarter even with all our efforts. Now as we went through the period, the inventory -- the production rates increased as we went through the period. And with that, we still have a lot of cost with training people, absenteeism, COVID across the different businesses. So we expect those things to get better going forward. But as the cases in the communities go up, we'll have to see what happens.

And maybe just to make sure we understood your question...

Yes. I'm not referring to the inventory decline at your own business. What I was referring to -- and maybe I'm misunderstanding it, but what I thought you had said in the prepared remarks was that in the sales into the channel, there was some inventory restocking by your customers as demand rebounded as well. And so if that was the case, not what your own inventory balances did, but what the sales into the channel did, if you have any sense of what contribution to sales growth the inventory restocking by your customers was.

We don't have perfect views into it. We know that coming out of the second quarter, just like the rest of us, that they all reduced their inventories not knowing what was going to happen, and they came into the third period with low inventories. The sales improved in most of them. And so they tried to increase the -- one is they tried to satisfy the demand, and they've tried to get some of the inventories up in their own places. We think they're still low in most of the channel, but we're not sure because we have very poor views of what's going on through it, is it. We know that -- in specific instances with some large customers, we know we have not been able to supply them the volume they wanted to increase their inventories. And we think there's going to be, in those parts, some inventory increases. Now what we can't tell is, because we don't have the view, is what's going to happen, which is why another piece in the demand which we're uncomfortable with. We can't tell if some of it was to increase inventories and that they will reduce the orders as they get further in the period because they -- it won't help them if it doesn't get there in time. So there's a lot of moving parts in this thing that we really don't have good views of.

I appreciate that. I guess secondly, just going back to the share repurchase plan for a moment. I just want to understand and -- is this more of just a general authorization to be implemented over time? Or is this -- it sounded slightly different in terms of the language that this was something that maybe would be happening more immediately and over a shorter time period. And if that's the case, perhaps what type of time period are you looking at?

Well, it's a general authorization. I think you had -- that was one of the descriptions you used. This is a general authorization for us to increase the amount of shares we can buy by up to another $500 million. So this is going to allow us to invest in our stock because we believe it's a good value going forward. And so we'll continue to look at different investment alternatives, including this one, capital expenditures and acquisitions, just like we said earlier.

I would now like to turn the call back over to Mr. Lorberbaum for closing remarks.

We're responding to the COVID crisis as required. As you can tell, our forward visibility is poor, and we're going to have to keep reacting to it. The actions that we've been taking should improve our results next year, both in cutting costs, improving our sales. The commercial businesses, we expect next year to continue to improve. And our balance sheet is strong and will support moving to a more aggressive growth strategy. We appreciate the time you've taken to be with us. Thank you very much.

This concludes today's conference. You may now disconnect.