Brett Ponton - Monro, Inc.
Management
Yeah. Thanks for the question, Jamie. Let me start by taking a step back. And if you look at the Monro business model, we're very focused on tires, scheduled maintenance services and other undercar services. So, I think we are uniquely positioned relative to the car dealer, in the sense that we don't focus on, I would say, the real technical challenges that a new car dealer would have to solve for their consumer. As a result of that strategic positioning, our requirement for, say, real technical labor is not as great as the car dealer. I think, that's where, I think, we see a bit more shortage from a technician point of view is at the higher end of the labor market, as you've read about – and commented about. Having said that, I think our turnover trends have been improving over time. We still have significant opportunity to improve. The key initiatives that we have planned to enhance, what I refer to as our employer value proposition here. Number one is, making certain that have a clearly defined clear path for those technicians to grow both, personally and professionally. How they grow professionally is, we still have plan for late Q3 and Q4, the launch of our Monro University, training platform, which is clearly geared on helping build their technical acumen and expand their skills set. And I think the investments that we're making in store around appearance, certainly makes Monro a more attractive employer. And also, I believe, the strides that we made this year and closing some gaps around benefits also has enhanced the value preposition as well. So, our team seems to be responding pretty well to the level of support that we've been giving them. And I'm encouraged, because we're in the very early innings of what they're going to see from us as a store support center going forward. That leaves us – to be pretty confident that we can keep the right technicians with the right skill set in our format going forward.