Dan Glaser
President and CEO
Yes, well, it’s a question that I’m used to. Because when I was joining the business in 1982, I was reading articles about brokerage disintermediation that had been written in 1978 and considering: Should I actually join an industry that looks like it’s going to go the way of the dodo bird? The reality is, in an increasingly complex world, the need for advice rises. These were once transactional businesses; now they are principally advisory businesses with transactional capability. Big, big difference. So I would say the broad level risk of disintermediation is quite low. That’s not saying that there’s not ways of creating distribution that we as a Company have to be very focused on, whether it’s digital, whether it’s online, whether it’s worksite. There’s different ways of getting to our client base, and we have to be very open to the idea. And clearly in some parts of segments I feel you’ll have multichannels, right? Whether you look at motor or homeowners or maybe even small commercial, you’ll end up having multichannels, which means brokers, there will be direct, there will be affinity. There will be many different avenues for clients to be satisfied. The key is: What’s the client experience, who provides the best level of comprehensive client experience? And a little bit less about what the capital behind it is. It’s more about experience. I would just end with the thought as well, because I recently took a trip to a country which was always very much a nonbroker market which is beginning to turn more and more to a brokered market. The reality is that more parts of the world have become brokered, because the terms and conditions and the pricing are better in markets in which brokers are active than in where brokers are not active. So I feel pretty comfortable that we’re positioned well, but not secure in our position in the market. We have to always find ways of doing things better or else, yes, we will get disintermediated – perhaps by another intermediary, but we always have to stay on our toes and do things better. I think that’s it, operator, where we can end the call, because I know we’re beyond our hour. I just want to thank everybody for joining us this morning. Specifically thank our clients for their support and the faith they put in us, and our colleagues for their hard work and dedication in serving our clients. Thank you very much.