Henry A. Fernandez - MSCI, Inc.
Management
Yes, so just to, first of all, address the retention, right, the first thing to understand and when you compare it to all of the people in this space is that our Analytics product line is – it's a lot of products to a very diversified client base. So we sell a lot to Asia, multi-strategy in Asia, for example. We sell a lot to European – Continental European asset managers, right? We sell a lot to asset owners and to global asset managers and to wealth managers, some of them owned by banks and the like. So therefore, in order to really understand the retention, it's always important to go underneath the hood, not just the aggregate retention, and say where are the areas of strength and the areas of weakness of that retention? And clearly, the areas of weakness in the last 12 months or so have been the multi-strategy hedge funds, haven't done that well and have been cutting costs. The wealth managers that are owned by European banks and some American banks that even though their wealth management business has done well, they just give orders to cut across cost-savings, across the whole divisions and the like. Now, in order to get to the second half of the question is how do we get these sales up, right? Largely, the way to think about it is that there are largely two – and very generically two segments of this market. One is the people that are self-helped. They want tools for them to do the work and they want some of the tools that are applied to fixed income only or fixed equity only or the central office of risk only on that and that market is still vibrant and is still there and that's where we're highly well positioned. And the other part of the market is a market that is saying, look, I don't longer want a lot of that. I don't want the tools. I want people to do it for me. I fire all those people and I'm closing down those areas and can you do it for me and therefore can you give me an integrated data platform, and integrated application and integrated processing and solutions and services and just do it for me. So that's the area that we are doing some work. We clearly are – we're trying to get a lot of that revenue, but that's the area that in addition to the tool side, self-help tools, that's the area where we can see – we're positioning ourselves to see significant growth.