Rene F. Jones
Analyst · Ryan Nash of Goldman Sachs
Okay. Yes, sure, Brian. I mean, I guess, the best example I -- or logic I can give for the fourth quarter was that -- think about this. In order to be able to get to where we were at March 31 with the new program and onboarding all of our customers, most of the significant technology work on aggregating customers and focusing on gathering new information and putting those processes in, a lot of technology work is going to happen upfront because you can't begin those people-intensive process until you have your structure built. On top of that, all of the design of the program, using the outside consultants and ramping -- the ramp-up of the process, what I would suggest, one, it costs a lot, but then you become more efficient at the processes, as well. As you look through and remediate accounts, you become more efficient at that over time. So that's really what was behind -- a big part of what was behind the fourth quarter expenses being so high. It also -- to your point, a lot of what we've been doing over the course of last year on CCAR, I think was probably higher than it will be this year. Even though we'll continue to spend this year, that upfront engagement of what we're trying to do to meet the first test was pretty high. So I don't know if that helps, but that's kind of what we saw. And then I guess as we kind of move forward there, as -- we get the bulk of all of our processes in place and we're able to go back and look at how that new process affects our existing customer base, you begin, at some point, to start to move much more towards a normal process of rescreening your accounts and screening new accounts that are coming on, which is a much-less-costly process than kind of starting from where we are and looking at your existing book of, I think we've got 3.5 million customers and 5 million accounts, right? So you have to get through that whole process.