Good day and welcome to the Myomo Inc., First Quarter 2020 Earnings Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Kim Golodetz. Please go ahead.

Thank you, operator, and good afternoon everyone. This is Kim Golodetz with LHA. Earlier today Myomo issued a new release announcing financial results for the first quarter of 2020. If you would like to be added to the Company’s email distribution list to receive future announcements, please register on the Company’s website at myomo.com or call LHA in New York at 212-838-3777 and speak with Carolyn Curran. With me on the call today for Myomo are Paul Gudonis, Chief Executive Officer; and Dave Henry, Chief Financial Officer. Before we begin, I would like to caution listeners that statements made during this conference call by management other than historical facts are forward-looking statements. The words anticipate, belief, estimate, expect, intend, guidance, outlook, confidence, target, project and other similar expressions are typically used to identify such forward-looking statements. These forward-looking statements are not guarantees of future performance, and may involve and are subject to certain risks and uncertainties and other factors that may affect Myomo’s business, financial condition and other operating results including the impact of the ongoing COVID-19 pandemic on Myomo's business operations. These and additional risks and uncertainties and other factors are discussed in the risk factors and other qualifications contained in Myomo’s filings with the Securities Exchange Commission including the Form 10-K for the quarter ended March 31, 2020, which is expected to be filed earlier this afternoon. Actual outcomes and results may differ materially from what is expressed or implied by these forward-looking statements. Except as required by law Myomo undertakes no obligation to revise or update any forward-looking statements to reflect events or circumstances after the date of this call. It is now my pleasure to turn the call over to Paul Gudonis, CEO. Paul, please go ahead.

Thank you, Kim. Good afternoon everyone and thank you for joining us today. I hope that you your families and colleagues are all well during this pandemic caused by the coronavirus, and the effects that COVID-19 has had on our personal lives and the global economy. It's affected everyone and the full impact on our way of life is still unknown at this time. As I'll described today, we've taken actions to address Myomo's operations to deal with this change environments, while continuing to address the large need for our powered arm brace for those with upper extremity paralysis. After I provide the business update, Dave will review our first quarter financial results and discuss their financial outlook. And following the financial update, I'll give some closing remarks and then we can take your questions. Our revenues in first quarter of 2020 were $21 million up to 21% from the same quarter a year ago, and our highest first quarter revenues ever. The quarter's results reflect the strategic actions we took in 2019, which included our direct to patient online marketing, and the emphasis on our direct billing channel where we've billed the patient's insurance company directly. Direct billing increased to 62% of revenues in the quarter up from just 26% of revenues in the same period last year. This has resulted in higher revenue per unit and a higher margin per unit compared to a year ago. We also increased the size of our backlog meaning MyoPro that have been authorized by payers but are either in the process of being delivered to users or are awaiting payments to us. Our backlog stood at 80 the end of Q1, up from 53 units at the start of the quarter. Last year, we started screening patients via telehealth video conferencing,…

Thank you, Paul, and good afternoon everyone. The revenue for the first quarter of 2020 was $1 million, which is up 21% compared with a year ago quarter. We achieved this growth through a higher average selling price, reflecting a record amount of direct growing revenue. More specifically, revenue from direct billing for the first quarter was a record 62% of total revenue and this is up from 26% of total revenue in the prior year quarter. The increase in direct billing revenue reflects efforts to emphasize this channel compared to the same period a year ago, and we're very happy with this continued progress. Note that these direct billing sales also have a positive impact on our gross margin, which has expanded nicely. Our backlog of units which represents insurance authorizations received, but not yet converted into revenue with 80 units as of March 31, 2020. This is up 51% compared with 53 units and backlog as of December 31, 2019. Approximately 30% of the December 31, 2019, unit backlog was converted into revenue in the first quarter and roughly 47% of our first quarter revenue units came from orders received during the quarter. The majority of these were from our O&P, VA and international sales channels. Gross Margin for the first quarter of 2020 was 68.4% compared with 65.4% for the first quarter of 2019, a gain of 300 basis points. The increase primarily refers to higher average selling price, again only to the higher prices in the direct selling channel. Starting in 2020, certain costs that were recorded primarily in R&D during 2019 are now being recorded in cost of revenues. This change accounts for almost all the sequential decrease in gross margin. Prior your gross margin reflects this reclassification. Operating expenses for the first quarter of…

Thank you, Dave. Well, as you've heard us describe today, we've quickly adjusted our business in light of the change personal health and economic environments. We continue to add to our patient pipeline, and we're doing so in a much more cost effective approach using telehealth, and we expect to see an even larger percentage of our business going through the direct billing channel, which leads to higher revenue and gross margin per unit. While we had a short-term delay in our deliveries in revenues, we've been able to restart deliveries and believe we were able to generate revenue growth. And with a lower spending plan that's been able to increase our operating leverage necessary for us to achieve cash flow breakeven in the future. This concludes the formal part of our presentation, operator, and we're ready to open the call for questions.

Thank you. We will now begin the question-and-answer session. [Operator Instructions]

And before we take the first question, I want to mention that we are available for virtual investor meetings and calls during this time and more limited travel. So please contact our investor relations firm to set up a time. Their contact information is on today's news release. And you may also find our 2019 Annual Reports on Myoma website under the Investor tab. Alright, operator, we're ready for the first question.

The first question today comes from Scott Henry of ROTH Capital. Please go ahead.

Thank you and good afternoon. A couple questions I didn’t hear. Did you mention how many units were sold in Q1?

We sold 30 revenue units in Q1?

Okay, excellent. Thank you very much. And when I look at the backlog of 80, that's a pretty good number, which typically would carry into 2Q and 3Q, the issue that you can't make the units for the for the person because typically, I would expect the backlog to wear off into revenues in the next quarter. But is there kind of a bottleneck of not being able to interact with a patient? Is that what the issue is?

That's right. We can't -- we have an authorization but after that we've got to be able to fit the patient and we're not able to -- we haven't been able to complete deliveries because of the public health restrictions.

Yes, while those slow down at the end of March and in April, as I reported here Scott, now we've now started to do some castings, which is the first step for the fabrication and delivery. And our field clinical team has scheduled a number of these fittings out over the next two to three weeks.

Okay. And is there capacity restraint on your ability, like say, the backlog its very large and you get to Q3, is there -- and what's your capacity to go from backlog to revenue?

Well, with our field team it has enough capacity to go out and fit on many devices during the course of the month. And the central fabrication site has significant capacity for what we have in the backlog today. So, we feel like we're ready to go as soon as these regions open up, and as from watching the news they are now slowly.

Okay. And then kind of the final questions just want to focus on that reimbursement pipeline, add that 307 numbers is a big number. And the question is, it's really two part question. First, what does it take to become a pipeline ad? And what are the --what are the boxes you have to check. Obviously, you need insurance to go to the backlog, but what does it take to become a pipeline ad? Has it changed at all overtime? And how do you think about that 300 number, once we get post COVID-19. Can you maintain that that heightened level?

Thanks Scott. So, our definition of what enters the pipeline hasn't changed. We have leadd from patients and their families through the social media, Facebook, Google activity plus to get referrals from doctors and therapists and rehab hospitals and own t clinics. So, when we have a customer experience team that does this over the phone, they interview the patient candidates. We ask for their insurance and we verify that they would have likely reimbursement from some of the plans that are regularly reimbursing for the MyoPro and then we get their permission to collect their medical documents. So, we have to get a doctor's written order we get their medical histories. For example, they had a stroke seven years ago, they're chronically paralyzed, they want to go back to work and use their arm again, medical necessity. And then, our reimbursement team prepares the package to submit to the insurance company and that either goes through an O&P provider or 90-plus percent of these new pipeline patients are through our direct billing channel. So, when we submit those directly to the payers that points out, they're considered part of the pipeline. And the number I'm very pleased with, how large it has expanded here to over 300 in a quarter. we're doing 100 of these evaluations and the big change. You may recall a year-ago, or plus, we used to set-up screening days around the country, We get patient leads and then referring to, for example, we're going to do a screen day in Chicago or New York or LA, which might be put out might be a month or two later. So, we've compressed that timeline and we're doing it by telehealth. So, our field clinical team is able to have someone if they contacted us today, our customer screen team will verify their insurance and we can set up an evaluation tomorrow. And it takes maybe an hour, hour and a half video conference evaluation. So we have really compressed that time, but also it's an ad saving significant amount of travel dollars. So, that's why moving from these in person evaluations and doing all by telehealth has enabled us to increase that pipeline significantly even from quarter-to-quarter.

The next question comes from Kyle Bauser of Dougherty & Company. Please go ahead.

This is actually Greg Bogdanski on for Kyle. Thanks for taking questions, you guys. First off, it looks like states reopening quickly here. Last I saw there about 39 states that have reopened for elective procedures. So, if that you can share of your backlog, what percent of these could actually move forward right now with the in-person visits, as required as part of the fabrication process?

We're in the process of contacting these 100 patients, that's how large the backlog is now. And I know we scheduled a couple dozen already, coming up here in May, and now more will come up in June as more areas open up around the country. So, we're just following those public health guidelines. But our team is anxious as well as the patients, they've been waiting for a while they've got their insurance authorization. And I hope that, we can get to the majority of these by the end of the quarter.

That's good. Okay, that's really helpful. Thanks. And then, just for clarification, I think you mentioned that the cash burn is roughly $2.5 million in the quarter. With the reduction already spoke about how should we think about operating expenses over the next couple of quarters?

I would say that we had $4.1 million of operating expenses in the first quarter, and Paul had mentioned in his remarks about a $500,000 reduction. So, I would look for that kind of a reduction in second quarter from first quarter. And depending on how well things are going and how quickly states are opening up and that maybe how quickly we resumed normal operations that will depend on how long that level of stem will last. We will look to extend those savings out as long as possible. So that, we try to stay on this lower operating expense rate for as long as we can.

Okay, great, thank you. And then lastly, I know it's early but the COVID impact of course hit international markets first and then the U.S. Do you anticipate the demand to be staggered? In other words, are you seeing things come back internationally already with the expectation that the U.S. will follow thereafter?

We've recently shipped out several devices to Germany. As you might have seen in the media, Germany seems to have taken really good steps and has reopened more than some of the other European countries. So, we've shipped some revenue devices to Germany. The partners there, O&P partners are continuing to hold screening days and add candidates in the pipeline. And we announced a couple months ago, that statutory health insurance is covering the MyoPro for German citizens who meet the test of medical necessity. So, that's a good thing too. So, I think we'll see Germany being our best international market this year.

[Operator Instructions] The next question today comes from Jim Sidoti of Sidoti And Company. Please go ahead.

Can you give us some sense on just when things really got disrupted for you? We able to get through, February and part of March before things really took a change. Have you started to see disruptions earlier in the quarter?

It was really mid-March. I've been on a business trip, meeting with our clinical providers. We have offices in Chicago area, flew back end of that week. And then the following week, the governor here in Massachusetts declared shelter-at-home. Fortunately, most of our work can be done at home. So, engineers brought their laptops and other fixtures home to continue their design work. Most of our clinical team in the field works from home anyway. Our department of patient advocacy can work from home. So, a lot of that work has continued, as what Dave mentioned is that, what was constrained was our ability to actually go visit with patients in person because we do need to do that to measure their arms take a cast and then return to get it fit. So, it's really been since mid March. And now we're pleased that our sorry to see open up in certain states around the country.

But we should assume that pretty much everything came to a grinding halt with regards to that in April, right. I mean, there's very little customer contact in April?

Yes, which then means, we can't die. There's no claims filed for payments with the payers. Now, there were some, but not a lot, a couple international ones. But now that we're able to, again, go out there fit and deliver devices. We will submit those claims for payments, but there's a cycle takes about 90 days, usually maybe a little bit longer to actually convert that into cash revenue to us, so more likely to be received in Q3.

Okay.

I mean, Q2 is kind of -- Q2 is, we have to live off of for the most part, things that were in. There were potential claims that had already been filed that we could potentially get paid on from a direct billing standpoint. This is why we say that second quarter revenues going to be down sequentially because there's just not much we can do to grow second quarter revenues without some help from public health. But even with getting that help, we still have a cycle time particularly this direct going to get from actually sending a patient to actually getting paid and being able to take revenues. So, this is like playing for third quarter right now to try to really accelerate third quarter as much as we can.

Now, you said you shift about 30 units in the quarter. So, your average price was around $33,000 $34,000. How does the compared to average price in the first quarter of 2019?

It was much higher. We had a -- direct billing was 62% of revenue in this year's first quarter 26% last year. And so as a result, the average selling price was much lower in first quarter -- it's probably I would say off about, I want to say first quarters might have been somewhere in the range of 25,000, 26,000 somewhere in that ballpark.

And then, the people that have been, I assume, you had some people who have been furloughed. Are those any sales people or clinical specialist people that you're going to need to get in touch with patients once things we opened? And how quickly can you get them back?

Yes, it's right because with our inability to actually go and visit with those patients to fit in and so on, we had to take the step of furloughing about half of our clinical field team. And we just brought one back this week. And so, as we get more areas opened up, and we need to develop and do deliveries in those areas, we will over the next month or two probably bring some of those people back.

Okay, all right. And then last thing for me. I know you've had ongoing conversations regarding the reimbursement with CMS and trying to get that quantify any update on that in last three months?

Well, it just continues back and forth between the O&P provider who submitted disclaimer or first time claims against the steamy rental code that we got L8701 and L8702. There's dialogue back and forth between provider relations of the DME medical contractors and the O&P provider and no published decision yet on any coverage and payment policies. So, that continues, in the meantime, we're focusing on the Medicare advantage plans that are now paying for this device for 35% of seniors who are on Medicare Advantage as well as the commercial payers VA Workers Comp plans that are regularly paying for MyoPro.

This concludes our question-and-answer session. I would like to turn the conference back over to Paul Gudonis for any closing remarks.

Well, thank you, operator. Well, in closing, now that the shelter-in-place restrictions are being eased in some locations are going to catch-up on delayed revenues is underway, and we're doing so with reduced operating expenses, while increasing the number of cases and the reimbursement pipeline, obtaining a larger number insurance authorizations, increasing the percentage of direct notations, and overall delivering greater volume of product orders. So, we're addressing a large unmet need with a very valuable unique product line that we'll continue down along the path for our next milestone of cash flow breakeven. Again, thank you all very much for your time this afternoon and be well.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.