Good morning and welcome to the Norwegian Cruise Line Holdings Third Quarter 2019 Earnings Conference Call. My name is Carmen and I will be your operator. At this time, all participants are in a listen-only mode. As a reminder to all participants, this conference call is being recorded. I would now like to turn the conference over to your host Ms. Andrea DeMarco, Vice President of Investor Relations and Corporate Communications. Mr. Marco, please proceed.

Thank you, Carmen, and good morning, everyone. Thank you for joining us for our third quarter 2019 earnings call. I'm joined today by Frank Del Rio, President and Chief Executive Officer of Norwegian Cruise Line Holdings and Mark Kempa, Executive Vice President and Chief Financial Officer. Frank will begin the call with opening commentary, after which Mark will follow to discuss results for the quarter as well as provide updated guidance for 2019 before handing the call back to Frank for closing remarks. We will then open the call for your questions. As a reminder, this conference call is being simultaneously webcast on the company's Investor Relations website at www.nclhltdinvestor.com. We will also make references to slide presentation during this call, which may also be found on our Investor Relations website. Both the conference call and presentation will be available for replay for 30 days following today's call. Before we discuss our results, I'd like to cover a few items. Our press release with third quarter 2019 results was issued this morning and is available on our Investor Relations website. This call includes forward-looking statements that involve risks and uncertainties that could cause our actual results to differ materially from such statements. These statements should be considered in conjunction with the cautionary statements contained in our earnings release. Our comments may also reference non-GAAP financial measures. A reconciliation to the most directly comparable GAAP financial measure and other associated disclosures are contained in our earnings release and presentation. And with that, I'd like to turn the call over to Frank Del Rio. Frank?

Thank you, Andrea, and good morning, everyone. There are a few important parallels between the second and third quarters of 2019 that I'd like to point out. First, the third quarter, like the second, marked another record-setting quarter for Norwegian Cruise Line Holdings as we posted not only the highest quarterly revenue in our history, but also the company's highest ever quarterly net yield. At nearly $301 per day, the third quarter marks the first time net yield has ever surpassed the $300 mark, not just for our company, but for any of the major cruise operators. Even more impressive is that the record revenue and record net yield came in a quarter in which we experienced a 1.8% decrease in capacity days. Also like the second quarter, the third quarter benefited from a continued strong demand environment that once again proved that the consumer, especially the North American consumer is alive and well. And lastly both quarters benefited from our strategic initiatives around itinerary optimization, particularly in Alaska and Europe where we grew capacity in the quarter by 17% and 13% respectively. Also similar to what we experienced in the second quarter, we overcame external and non-controllable headwinds both known headwinds and new ones, demonstrating once again the resilience of our business model and the power of the go-to-market strategy utilized by our big global brands.

Thank you, Frank. Unless otherwise noted, my commentary compares 2019 and 2018 net yield and adjusted net cruise cost excluding fuel per capacity day metrics on a constant currency basis. As you can see on Slide 6, strong revenue performance in the third quarter, primarily driven by exceptionally strong onboard revenue and strength in close-in bookings drove earnings above expectations with adjusted EPS of $2.23, beating our guidance by $0.08 despite a $0.06 impact from Hurricane Dorian. The quarter experienced a direct impact from Dorian from three items. First was the cancellation of two voyages as a result of the extended closure of Port Miami, which forced us to reroute two of our ships; Norwegian Breakaway and Sun to New Orleans resulting in lost revenue and additional costs to repatriate guests back home. Second, where multiple itinerary changes not only for ship sailing from Florida but for ships operating up and down the Eastern Seaboard as many of the ports were closed as a cautionary measure while awaiting the path of the weather system. And lastly, our hurricane relief efforts which totaled approximately $3 million. If not for this impact, adjusted EPS would have grown to $2.29 on a decrease in capacity days of 1.8% and would have exceeded our August guidance by $0.14 and the prior year's record of $2.27 despite the impact of Cuba and Pearl. Turning to Slide 7. Net yield increased 3.9% or 3.3% on an as-reported basis versus prior year on a capacity decrease of 1.8%, outperforming guidance expectations by approximately 215 basis points. Stripping out the noise in the quarter, core fundamentals remain strong. And if not for the previously disclosed impacts from Cuba and Pearl, coupled with Dorian, net yield would have increased 6.7%. This growth comes on top of prior year's robust…

Thank you, Mark. Earlier in my comments, I mentioned the enthusiasm that we have for the growing Alaska market, which has let us to make significant investments to further strengthen our presence in this high-yielding cruise market. Prior to the arrival of Norwegian Bliss, we solidified our partnership with the Port of Seattle by renovating their terminal at Pier 66 and we continue to cultivate various other partnerships in the region, aimed at developing both port and guest-facing infrastructure projects in key ports that will facilitate our growing presence. Our itinerary-enhancing projects include a new pier in Ward Cove in Ketchikan, the purchase of the last waterfront parcel in Greater Juneau and a development of a second pier and customer-facing attractions at Icy Strait Point in Huna; all of which will give our guests enhanced experiences onshore as they explore the last frontier and give all of our brands a leg up on the competition. We are also investing in the guest experience onboard our ships, with Norwegian Spirit entering dry dock early next year, is the last ship to enter the Norwegian Edge revitalization program with the most extensive bow to stern renovation in the company's history. The updated elements onboard Norwegian Spirit will take the guest experience to the next level, with new venues and a look and feel consistent with our recent newbuild launches and which touch every aspect of the ship with every venue stay and public area being completely revitalized to prepare her for her sophisticated travelers that will sail on her exotic itineraries throughout Africa, Asia and Australia. The combination of a better than new ship at a fraction of newbuild prices and immersive itineraries in the APAC region will benefit our strategic global sourcing strategy of attracting the highest-yielding guest with an unmatched…

Thank you Mr. Andrea And our first question is from Felicia Hendrix with Barclays. Please go ahead.

Hi, good morning everybody. Frank starting with you, just getting back to your earlier commentary for third quarter and fourth quarter, you sounded bullish around pricing for the remainder of the year and into next year. So as you look towards 2020, I was wondering if you could talk about what may have changed since you last updated us in August. I think you mentioned in your prepared remarks that you've seen an acceleration in demand, but I couldn't tell if that was referring to the remainder of this year or 2020?

No. It's primarily into 2020. 2019 is just about done Felicia. So we have seen over the last four to six weeks an acceleration of our overall business demand into 2020. And really into 2021 the booking window as I mentioned has expanded 10% quarter-over-quarter -- excuse me, year-over-year. And I think that is as good an indication of the strength of the overall industry and particularly of our company as we're able to drive both load on 8.7% increase in capacity and at higher prices. I can't stress enough what a trifecta win that is that you can raise prices, extend your booking window, increase your load in the face of what is an unusually high year-end capacity growth. So we're very, very happy with our performance. We continue to fine-tune our itineraries away from lower-yielding regions to higher-yielding regions. And it's all coming home to roost and we just couldn't be happy with our performance this year and what we expect to be another tremendous year next year.

Great. That's helpful. And then just as a follow up to that your outlook did also highlight that you're seeing stronger revenues driven by the Caribbean in the fourth quarter. You did mention you've seen booking low following Dorian and much of the 110 basis points impact was due to that in the fourth quarter in terms of net yield. But I'm just wondering as you look at the booking window and pricing for the Bahamas now relative to your normal booking windows and pricing is where are you in terms -- now versus normalized? And is any of that leading into the first quarter or the first half?

Yes. So it's good that you mentioned Bahamas separately from the Caribbean because core Caribbean both western deployments and eastern deployments are strong higher load, higher pricing. Bahamas is the issue and a short-term issue as we distance ourselves from the impacts of Cuba. Remember, when Cuba came into the picture, a ship that went to Havana was also going to the Bahamas. And so we stopped calling those sailings Bahama cruises and instead of calling them Cuba cruises. Well now with Cuba out of the way they're back to being Bahama cruises. And the Bahama cruises. And the Bahama cruises are being impacted by several factors. One of the fact this time last year we were in Cuba. And so the year-over-year comparisons are night and day, in terms of pricing, because Cuba's demand at such a high price. Number two, the effects of Dorian, which shortened the booking, the attractiveness if you will of the destination. And in our case because Cuba was so strong, we had more capacity in the Cuba/Bahamas region than we normally would. As I mentioned in my prepared remarks, as we move into 2020, we will be moving those vessels that had been in the Bahamas had been in the Caribbean, out of those regions and into higher-yielding markets such as Alaska and the Eastern Mediterranean and Asia. So it is temporary as we move forward sequentially, the effects of Cuba diminished, the effect of Dorian disappear. But yes in Q4, as you saw in our release, the Bahamas is what is dragging down pricing to the tune of 110 basis points.

That's exactly right. And just to add on that. If you look at our Q4 yield, our prior implied guidance was flat. But excluding the impact of Dorian, we're actually up about 110, 120 basis points and that's all primarily coming from the Caribbean. So again, we're seeing strength in that core market in the forward view.

Okay. So we won't hear anymore about the Dorian in the first quarter, it sounds like?

Not as much.

Okay. Thank you.

Thank you. And our next question is from Jared Shojaian from Wolfe Research. Your line is open.

Hey, good morning, everyone. Thanks for taking my question. So Frank I guess a question for you. I mean obviously, the forward booked position continues to expand, your booking windows expanding. Have you thought about taking some more risk right now and not just on the pricing side but just on some of the -- I guess pricing decisions in terms of your deposit policies? I know I think a year or two ago you raised the deposit date to 120 days. Is there any thoughts to raise that even longer? And then some of your competitors have focused more on the nonrefundable side. I know that's not really an area where you guys have explored. Can you just talk about that opportunity and how you see that as something that you could expand into?

Good morning, Jared. As you know and something I stress in every call, we already have by a very, very wide margin, the highest yields in the industry, not only in ticket but in onboard. That doesn't happen by chance. It happens because we work it every hour of every day, always looking for opportunities to raise prices across our three brands and we do. And so when you ask me if we're focused on or if we're doing anything on it that's all we do. That's the primary focus that we have is the combination of our go-to-market strategy, which means that we invest marketing dollars to stimulate demand in the marketplace versus reducing prices. And whenever we believe that the booking window, booking curve combination allows us, we take prices up. It's why we constantly are looking for the optimization of our itinerary is always moving ships to higher-yielding itineraries. Why we're so bullish on Alaska? Alaska used to be a three-month season: June, July, and August. So now we're seeing -- we're getting there in April and we're not leaving until October. It's now a six-month season of very, very high-yielding, not only on ticket, but incredible high-yielding on onboard. And so we're going to continue doing that. We're taking Spirit out of the winter Canary Island marketplace, one of the historically lowest-yielding areas and we're sending her after her a refurbishment out to Asia, Australia, Africa, more exotic itineraries to take advantage of our huge customer base, our past guests files that have never been to those areas because we've never sailed to those areas before. So all these things help the selling process of lower marketing costs, higher occupancy, higher yields, more revenue, more earnings per share, and I think that our performance over the last four or five years prove that that philosophy that strategy works.

Okay, thank you. And Mark just maybe a question on cost, can you talk about what that incremental marketing is that's hitting this year that's for 2020, maybe why you took the marketing up? And then historically you've talked about ex-fuel unit cost growing at a 1% to 2% range. This year is an unusual year with all headwinds, ex-fuel unit costs up 5%. If I look at next year, maybe as a starting point 1% to 2% and then subtract out the 170 basis points you're calling out for Cuba, Pearl and Dorian, why is that not the right approach to look at it? I know you called out the higher dry docks for next year but you're still at 5% this year versus, call it 1% to 2% in a normal year. So can you help me think about that a little bit better?

Yes. So, thanks Jared. Let me start with the marketing side. So, listen, we've stated publicly we have a go-to-market strategy. We are not afraid to spend marketing dollars when we're going to get a minimum 4 to 5x return and hopefully greater on that. And I think you see that coming through in our net yield performance. We continue to outperform and beat our guidance and beat our expectations and that's not just by happenstance. It's through strong onboard revenue, strong ticket pricing. It's across the front. So that's something we're not afraid to do and we'll continue to do where it makes sense as long as we're driving more incremental benefits to the bottom line. And as far as 2020, again, it's a bit early. Yes, our costs are elevated in 2019. And as we look forward we should see some benefit rolling into 2020. Yes, we do have higher dry dock days by about -- I think it's about 14 more additional days in 2020. But for now we're going to maintain our stance that we're going to -- we're still thinking about 1% to 2% on our cost side and we're going to do everything that we can to outperform that. But as we're still finalizing our operating plans with the business for next year, we'll give you better guidance on that in our February call.

Okay, thank you.

Thank you. And our next question is from Steve Wieczynski with Stifel. Your line is open.

Hey, good morning, guys. So, first, I want to dig into the third quarter a little bit, the yield beat a little bit more. And I guess the question is you beat your yield guidance by around 200 basis points, which obviously is very, very strong and that's after you already had kind of a good one month under your belt when you gave that guidance. So can you help me understand a little bit more how the last two months, the third quarter why they performed so well?

Sure. Yes. Steve, this is Mark. So, as I said in my commentary, extremely strong onboard revenue spending. And again whatever inventory we had on the books at that time, we were able to sell it at good pricing. But I don't want the -- I don't want you guys to underscore onboard revenue power. If you look at -- I say this every quarter, if you look at our onboard revenue year-over-year, I think on a reported basis, it was somewhere in the zone of 4% to 5% up and when you adjust that for all of the GAAP allocation transfers that we have to make as well as the incremental benefit from the Joy, our core onboard revenue was up mid-single-digits. So, that's strong and we continue to see that. And I always tell you guys that is really our canary in the coal mine. We watch that day-in, week-in, week-out and we continue to see that strength coming through the business. So, we're pleasantly surprised. The consumer is alive and well and they are not afraid to spend money. And combining that with our -- many of our pre-cruise initiatives where we're getting a lot more of that consumer's wallet before they ever step on the ship that has -- continues to be extremely beneficial for us and we continue to hone our strategies around that.

Okay. Thanks Mike. And I guess as we look out to next year, your forward commentary obviously is pretty upbeat around what you're seeing right now. If we kind of look at where our consensus yields are next year which are hovering let's say 2.7%, 2.8% right now, I understand you're not going to bless that number. But I guess what I'm trying to understand here is, is it fair to say pricing and load factors are up in all four quarters? And if you already said that, I apologize. And Mark you talked about the first quarter, second quarter being below your normal range or expectation. I don't think you're going to answer this, but can you remind us what your normal range or expectation is?

Sure. We typically advise that we aim for a 2% to 3% combined company yield growth. And that obviously equates when you look at each of the individual brands, it's a bit of a higher yield expectation for each brand when you consolidate it. So, looking -- when you look at the first half as I said we are rolling over Cuba which we've -- is about a 200 basis point drag. So, I would not expect that you're going to see that 2% to 3% year-over-year growth for the first half. It will be somewhat lower than that. But again on a full year basis, we're still comfortable that we're going to model within that range and we'll achieve those targets.

And Mark, sorry, did you say that -- is pricing and load factors up in all four quarters right now?

Yes. You are 100% correct. I thought Frank had said that in his prepared remarks that we are up in pricing and load for all four quarters in 2020.

Across all--

Good point.

I apologize if I missed that. Thanks guys. Really appreciate it.

Thank you. And our next question comes from Brandt Montour with JPMorgan. Please go ahead.

Good morning everyone. Thanks for taking my questions. So, thinking about the Caribbean in the first half, I'm just going to kind of pile on to this, but it's slightly different question. If you would be able to strip out Cuba and any kind of Dorian impact, what would the book look like in terms of pricing and volume year-over-year in magnitude versus where you were this time looking out?

Sorry, it's very difficult to hear you Brandt, so I apologize, but I think you're asking what would our outlook look like if we stripped out Cuba and Dorian, is that -- was that your question?

Apologies. Just the -- how the book stacks up in the first half in Caribbean if you stripped out Hurricane Dorian in terms of volume and price, like the magnitude?

Yes. We -- like I just said on the last question, we're up in both price and volume for all four quarters and that we - when we talk about that we are adjusting on a similar basis for Cuba because you have to. That was a significant book of business. So -- on a similar basis, we are up and load in that first half. So...

Okay. And then on Alaska, obviously a lot of details on the projects that you guys announced recently. Can you give us any more extra color around sort of the longer-term ultimate upside in not only capacity, but like you said the upside to let's say pricing and onboard from those – from your enhancement that you guys have there?

Well we're going to continue testing the market and seeing how much additional capacity, we can allocate to that market as time goes by. So over the last three years we -- three years ago we had the Norwegian brand for example three, 2,200 passenger ship. In 2020, we will have 12,000. So we're almost - we've almost doubled our capacity in Alaska over a 3-year period. And we don't think we're done. If we thought we were done we wouldn't be making the investments that we're making. So we think that we've got a strong a presence in Alaska as anyone and I think it's going to get stronger as we finalize these investments. As you know Alaska is a slotted area. The best example I have for you is the Glacier Bay permits that are granted by U.S. Parks Department. We were very fortunate to win another 10 years. I can't tell you how huge that is. It's sort of a -- the cornerstone of our deployment strategy there. It is the number one destination that people want to visit in Alaska and we got this for 10 years. And so we're now adding to it and to make sure that we have the berth capacity to bring our largest ships to the region. And again it's very strong ticket prices and incredibly strong onboard pricing for our Alaska itineraries and we want to take advantage of as much as we can.

That's great. If I could sneak one more in here, how should we be thinking about returns on those projects that you just announced?

Well I think they pay for themselves over and over again. Alaska is a destination-centric region. You've got to have the land programs in place and we're taking the leadership role in developing these very hard to come by the land capabilities. But I'm not -- I struggle to give you a percent ROI, if you will. It's all going to be flown through our net ticket yields and that answer has got to come a little bit later.

Brandt this is around strategic positioning, making sure we have the proper ports, destinations that the consumer wants to go to. We know there's not a lot of space left in Alaska to go to, right? It's the last frontier so to speak. So we are securing that for a long-term basis. We know we get premium yields out of there. So we will see that -- those returns come through in the top line but difficult to measure just from the specific initiatives that we're doing.

Got it. Thanks a lot guys.

Thank you. And our next question comes from Harry Curtis with Instinet. Please go ahead.

Good morning, everyone. I wanted to follow-up on the -- on Mark's comments about the first quarter -- or the first half drag. It sounds like it's a tale of two halves. So how much visibility can you share with us do you have in the second half? I think the reason the stock, kind of, fell out of bed when those comments were made was that typically you don't have much visibility. And so there is some question about the second half. So it might help to share with us what details that you do have?

Sure. I'll start off and I'm sure Frank will jump in here. But look we have tremendous visibility on our second half books. We always have. And I think we've even mentioned in our prepared remarks that the premium brands are going to turn the year at 70% sold for 2020. Our remarks around first half and second half were really just to give you some cadence in terms of don't expect the yield in the first half to be as high because we're rolling over very difficult comps from Cuba. And that's just reality. At back half, we will see a benefit from that. So we are not implying in any form or fashion that we would expect our full year yield guidance to be out of our range of 2% to 3%. We fully expect that. It's just going to be a front half, second half story.

And not because of performance, but because of year-over-year comparisons. First half has five months of Cuba in 2019 and 2020 has zero.

Thank you for that clarification. Second question, you talked about deposit growth and a decent amount of that is probably tied to the new capacity coming. So, are you able to give us a sense of if that deposit growth looks as encouraging on your core fleet as well?

Yeah. As I mentioned, our advanced ticket sales, liability, if you will on the balance sheet, which is what you're talking about is up 12.5%. Our forward 2020 capacity growth is only 8.7%. One, the deposits are outperforming the capacity growth by 44%. So, yes, Encore is part of the reason why we're up 12.5%. But adjusted for capacity growth, it's obviously much broader than that. I can't give you a number per ship or per type of vessel or per brand. But if you just look at on the face that it's outperforming the capacity goes by 44% you ought to get a lot of comfort that we're selling more than we were this time last year at higher prices. Another data point is the fact that our booking window has stretched by 10% year-over-year. So look, I can't stress enough the underlying strength of the business. We have weakness in Q4. We've had weakness in Q3 and Q4, because of Cuba and the effects of that because of Dorian. 2020 is going to be a heck of a year. And we see no -- like I said, last quarter and I'll say again, we see no measurable decline in the consumer's enthusiasm for cruising and for cruising on our three brands.

Thanks, everyone.

Operator, we have time for one more question.

Thank you. And our next question is from Thomas Allen with Morgan Stanley. Please go ahead.

Thanks for fitting me in. So just one question. Just the prior question, where you talked about still feeling confident in kind of that 2% to 3% net yield growth in 2020. You also talked earlier about seeing mid-single-digit onboard growth currently. Do you need to continue to see that to reach 2% to 3% growth next year? And what are kind of the gives and takes to think about to kind of continue that onboard growth? Thank you.

Yes. So look onboard growth as Frank said earlier, we punch it -- we're looking at a day-in day-out, what can we do? How can we extract more dollars from the consumer? How can we get that consumer earlier into our ecosystem pre-sell? We don't bake that in in terms of our forward guidance. So if you look at our history, most of our beats in the last, I don't know, eight to 10 quarters, a good majority and the vast majority has come from the fact that onboard revenue continues to outperform. So we typically model onboard revenue somewhere around the neighborhood of 1% and we continue to do that and we're pleasantly surprised while we have great visibility on it. You just never know. Sometimes that casino player can win, sometimes they lose. But we don't need the – continued 5% growth to hit our 2% to 3% numbers. What was the second part of your question?

I mean what -- any gives and takes to think about what will influence that 5% but you basically answered it but any other color?

No. I think it's going to be again a continued strong consumer and our ability to continue to reach the consumer earlier in the booking cycle before they ever go on the ship. That is a key differentiator for us and a key item that really helps us outperform.

Thank you.

Well, thanks everyone for your time and support. As always we will be available later today to answer any other questions you may have. Take care.

And this concludes today's conference call. You may now disconnect.