Dale Gerard
Analyst · Goldman Sachs
Yes. I'll start with that. This is Dale. And then, David, you can jump in here and add anything. I think we're continuing to see attrition or retention of our customers perform really well. They're probably ahead of our -- again, our expectation in the first quarter. But again, we think when you have the interaction 11 times a day that individuals are acting with our system -- interacting with our system, they're using the system, they're finding value in it, they're more likely to keep staying with the system they're paying for. And I think that's what we're seeing. And I think over time, our product and our service also continues to get better, and there's more functionality that they're able to get out of it. And so that's leading to, again, customers that are wanting the system and wanting this service that we provide. In terms of what we see, I think we've said, hey, guidance-wise, we expect attrition to probably be in the 12% range for the full year. And I think that's what we said coming into this year in terms of guidance there. I think we still expect that. We're cautious. I mean there's lots going on with the economy, as you know, Max, and why we think the attrition will continue to perform really well, and we believe it will, I think for guidance-wise, what we said we're expecting. A part of that is we have -- we know that the end of term percentage of customers will go up from where it is today as we go through renewals here later in the year. I think we're at 10.2% of customers that are at their initial end of contract for this last 12-month period. We expect that to go up higher than that as we go through 2022. And so that's why we're saying, hey, based upon the hydraulics, when you have more customers at end of turn, the attrition usually of those cohorts at that point in time or higher, then we expect 12% or somewhere in that range for full year guidance. The one thing I would point out and then, David, you can jump in if there's anything else, is the last time we were at this type -- this low was in, I think, the second quarter of 2018, and we had a -- we have 10.8%, like I said, of customers during the term this period. It was 12.2% or 12.3% at that point. So we've got -- we're performing better across the board. And so we're really excited about where that is and continue to perform better than what we expect. And we continue to think that will happen throughout the year. David, I don't know if you have anything more.