Greetings. And welcome to Norfolk Southern Corporation Fourth Quarter 2020 Earnings Call at this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce Pete Sharbel, Senior Director of Investor Relations. Thank you, Mr. Sharbel. You may now begin.

Thank you, and good morning, everyone. Please note that during today’s call, we will make certain forward-looking statements, which are subject to risks and uncertainties, and may differ materially from actual results. Please refer to our annual and quarterly reports filed with the SEC for a full discussion of those risks and uncertainties we view as most important. Our presentation slides are available at norfolksouthern.com in the Investors section, along with our reconciliation of non-GAAP measures used today to the comparable GAAP measures. Additionally, a transcript and downloads will be posted after the call. It is now my pleasure to introduce Norfolk Southern’s Chairman, President and CEO, Jim Squires.

Good morning. And welcome to Norfolk Southern’s fourth quarter 2020 earnings call. Joining me today are Cindy Sanborn, Chief Operating Officer; Alan Shaw, Chief Marketing Officer; and Mark George, Chief Financial Officer. I’d like to begin today by recognizing the hard work and dedication of all of our employees who persevered and adapted throughout 2020 to serve our customers and communities, and enhance shareholder value. As the past year unfolded, change was one of the few constants driven by the COVID-19 pandemic, as well as a global shift in energy markets that significantly impacted our business. Our people day in and day out ensured that our railroad was positioned to succeed by delivering for our customers changing needs, while seizing efficiency opportunities that produced record productivity levels and advanced our PSR based operating plan. Moving to our results on slide four, for the quarter EPS was $2.64 and the operating ratio was an all time record at 61.8%. Prior to summarizing the full year results, I’ll highlight two previously disclosed non-cash charges. First, recall in the first quarter, we launched a rationalization of our locomotive fleet by 703 units, which resulted in a non-cash charge of $385 million. This was possible due to the deep and lasting efficiency that we’ve driven into our train network through precision scheduled railroading. Next, in the third quarter, we disclosed a $99 million non-cash impairment charge related to an equity method investment. I will speak to full year results excluding both of these charges. For the full year, revenues declined 13% as we experienced significant disruption in business levels from the dual impacts of the global pandemic and energy market changes. In response, we pressed forward with PSR initiatives and quickly adapted to control costs. And as a result, we more than offset the…

Good morning. When I spoke to you last quarter, I had been at Norfolk Southern for less than two months, but I had already found a strong foundation and opportunities for us to maximize the value of our franchise. The most recent quarter has reinforced my belief in the magnitude of opportunity in front of us and that we are positioned to capture that opportunity. During the fourth quarter, we saw volumes continue their climb from pandemic induced lows earlier in the year, so the mission of the operating team was handling more business, while reducing resources and improving productivity. Our push for efficiency leads to record train weight and record train lengths in the quarter. These larger trains combined with our strategy of better matching train size and locomotive horsepower, drove us to record fuel efficiency and enabled us to get the job done with a smaller workforce and a record low count of locomotives. I also have to thank the people that make up our operations team and all crafts. We achieved these records due to their hard work, and most importantly, we did so safely. Turning to slide seven, our network performance throughout most of 2020 was strong, with many metrics at or above record performance levels even with unprecedented volume volatility. We accelerated network changes in the fourth quarter ahead of holiday peak season and as volume reached the highest point of the year. As you can see on the slide, our network fluidity metrics came under pressure as the quarter progressed. It is important to note that implementing these network changes as soon as possible, while challenging is a key to future success with our ongoing efficiency and growth initiatives, which I’ll cover in more detail shortly. I can confidently say that we are meeting…

Thank you, Cindy, and good morning, everyone. Headwinds related to COVID-19 and energy markets challenged volume in 2020, with revenue improving sequentially through the second half of the year. Throughout the recovery, we continued our focus, our project driven growth and margin improvement supported by our market approach and service product. As you can see on slide 11, the dual shock of the pandemic and declining energy markets pressured volumes in 2020. However, volume in both our intermodal and industrial markets excluding energy returned to growth during the fourth quarter as the economy continued its recovery from the pandemic. Turning to slide 12, full year 2020 revenue decreased 13% and total volume declined 12%. While our business capitalized on a V shaped recovery and consumer driven markets, year-over-year declines persisted in energy, which accounted for more than 70% of the 2020 revenue decline. Our continued commitment to margin improvement partially mitigated these impacts, resulting in RPU less fuel increases in all three business groups during each of the last four years. The mixed impact of increasing share of intermodal volume relative to decrease in energy volume resulted in the total RPU decline. Merchandise revenue fell 11%, with almost all markets experiencing pandemic-related losses. Notably, energy-related commodities faced supply and demand shocks, prompting high inventory levels and record low commodity prices. Most prominent in the second quarter, dramatic declines in manufacturing and vehicle production, placed downward pressure on steel prices and production for much of the year. Intermodal revenue recovered significantly in the second half of the year. However, first half losses resulted in a 6% revenue reduction and a 2% decline in revenue excluding fuel for the full year. E-commerce and consumer driven business supported the intermodal recovery, particularly in our premium segment. Secular declines in the coal industry accelerated…

Thank you, Alan, and good morning, everyone. On slide 16, you’ll note Q4 2020 was free of any non-core items, meaning the OR improvement of 240 basis points was clean. We did in Q4 2019 report a non-operating asset impairment of $21 million. That adversely impacted EPS by $0.06 and a $19 million retroactive income tax credit that aided EPS by $0.07. So with the absence of those two items, core EPS improvement this quarter was $0.10. Moving to the fourth quarter highlights on slide 17. Revenue was down 4% on volume that was down 1% as mix and fuel surcharge headwinds continued. Against that 1% decline in volume we drove down operating expenses by 8% in the quarter as benefits from workforce and asset productivity continued to grow. As a result, operating income actually grew in the quarter by $22 million or 2% and the operating ratio improved to 61.8, a 240-basis-point improvement over Q4 of 2019. This is a record low OR for Norfolk Southern and we are well-positioned to continue driving this down in 2021 and beyond. The margin improvement achieved in the fourth quarter capped off a year in which free cash flow improved by 14% to $2.1 billion, another record for NS. Moving to a review of operating expenses on slide 18. Total OpEx was down $139 million or 8%, fuel was down 87 million with lower pump prices contributing to $62 million of that reduction and consumption was down $21 million led by fewer GTMs, as well as a 3% improvement in fuel efficiency in the quarter. Comp and benefits are down 7% led mainly by employment cost with the workforce down by 3,300 or 15%, $10 million in one-time separation costs for certain craft employees partially offset these savings. Purchase services was down…

Thank you, Mark. Turning to slide 24, I will wrap up with our 2021 expectations. As you heard from Alan, we expect segments related to manufacturing and consumer activity to drive growth, while energy-related commodities are likely to remain challenged. We are modeling total revenues up approximately 9%, with intermodal leading the way, merchandise growing solidly and coal declining. The power of our intermodal and merchandise segments to propel us to growth despite the secular decline in coal highlights the continuity of our strategy over time. As we move ahead, we will leverage many avenues to drive long-term volume and revenue growth, including a fast and reliable service product, the advancement of technology initiatives such as Access NS and Rail Pulse, just to name a couple, and our steadfast commitment to being a sustainable and socially responsible corporate citizen. With this positive momentum, we expect to achieve greater than 300 basis points of OR improvement in 2021 versus our adjusted 2020 results and to end 2021 with a full year run rate of 60%. As we have said before, when we achieve our targets, we won’t stop there. In addition, we expect capital expenditures to approximate $1.6 billion, with a dividend payout ratio of 35% to 40%, an increase versus our prior target payout ratio of one-third. As we demonstrated in 2020, we are committed to protecting liquidity, while using remaining cash flow and financial leverage to repurchase shares. We are optimistic about growth in the year ahead and we will advance productivity initiatives to bring freight onto the railroad more profitably than ever. We know there is more improvement to be made across the organization and we’ll continue executing on our commitments to drive efficiencies and create long-term sustained value for our shareholders. Thank you for your attention. We’ll now open the line for Q&A. Operator?

Thank you. [Operator Instructions] Thank you. And our first question comes from the line of Brian Ossenbeck with JPMorgan. Please proceed with your question.

Hey. Good morning. Thanks for taking the question. Maybe just one for, Cindy, on just the service levels. You mentioned, they had some challenges when you’re doing the redesign in the fourth quarter, but you expect them to improve. Maybe you can give us some level of confidence as to how you’re applying some of the resources tactically across the network? What sort of issues you’ve had to face and just how you feel about hiring in the pipeline as you start to get ready for this type of growth in 2021?

Hey. Brian, thanks for the question. So, as we went into the fourth quarter with some of our operational changes, our Southeast plan, I also referenced in my prepared remarks, some organizational changes that we made. And in fact, we did reduce our locomotive fleet by about 100 locomotives during the quarter. So as we digested a lot of those challenges, we were starting to run a little slower, and we did in fact, inject a little bit of support from a resource perspective in temporarily. I would also add that as we were recovering from some of the challenges that I described, we did have some COVID impacts with some of our employees out as part of the COVID protocols and also don’t feel as individuals. So that was how we were -- kind of how I would diagnose the fourth quarter. As we come out of the fourth quarter running through the holidays to get back on our feet, we’ve gotten a lot better. We’re not at 2020 levels, but we are much, much better. We are continuing to tweak and take resources out in terms of consolidating train. So we still have opportunities to digest changes within the network. But as necessary, we will inject a resource -- some resources into make sure that we recover quickly from challenges that we may have. From thinking about the volume that we’re seeing, I think, some of it is in unit train and that will require resource use a little bit different than our scheduled network. But I will tell you that in our scheduled network, we still have a lot of opportunity to consolidate trains, make them longer and make them heavier, even on top of the gains that we made in the fourth quarter. And I can tell you that, even in our intermodal fleet, for example, our intermodal train operation, we’ve got about 10% of our trains are operating over 10,000 feet. So we still have some opportunity to grow in that space and that should help us manage our headcount in this year to flat to down from where we exited ‘20 -- December of 2020. So I’m pretty confident we will continue to make some gains there and also our locomotive fleet.

Great. Thanks Cindy for all the details there. Maybe one for, Mark, looking at the gains, I think, you says about $11 million in the quarter? Looking at the cash flow, I think, it implies something a little bit higher than that, just looking at the gain on disposal. So maybe you can clear that up for me? And then just give us a sense as to what you’re expecting for gains in 2021, when you look at that 300 basis points of OR improvement.

Yeah. The property gains, Brian, were in the quarter -- the fourth quarter were $11 million. We ended up the year at really $26 million of gains, a little shy of where we had intended or thought. And the guidance for 2021 is to be in that $30 million to $40 million range. But these property gains are lumpy and they can move around and we’ll provide some transparency. And if we have bigger ones in a given quarter, we’ll call them out and let you know.

Got it. Thank you, Mark.

Thank you.

Next question comes from the line of Scott Group with Wolfe Research. Please proceed with your questions?

Hey. Thanks. Good morning, guys. So, Alan, I want to start with you, on the 9% revenue growth. Can you give us directionally how much is volume versus RPU? And then in the fourth quarter coal RPU was really strong, was there any liquidated damages or is that just a mix? I’m just trying to understand if that’s sustainable or not?

Scott, as we look into ‘21, we are projecting very strong growth in both our intermodal and automotive markets, as well as our merchandise ex energy. We expect energy revenues to remain about flat. They accounted for about 75% of our revenue decline in the -- in 2020. So we’re not going to have that headwind, which is going to uncover the growth in the other markets. And we’re targeting 9% revenue growth, upper single-digit volume growth. So martis -- modest, pardon me, RPU growth, just because of the mix impact of intermodal leading the way. With respect to coal, I mean, you are -- you got it right. We did have about $12 million of incremental year-over-year in volume shortfall, which aided the RPU. We also had positive mix within our utility franchise in which our utility North volume, which as you know was shorter haul was down about 50% and our utility South volume was down about 30%. And then we also got some good pricing too in some of our markets as well. So all that rolls up into the overall RPU improvement that you saw within coal.

Okay. Helpful. And then, Mark, for you on the cost side, so it sounds like full year headcount is going to be down a couple percent, but maybe help us think about some of the other pieces on the cost side. I know comp per employee, purchase services, depreciation, any other big items you can help us with? Thank you.

Scott, are you referring to 2021?

Yes.

Or 2020?

‘21, just in terms of…

Yeah.

…some of the guidance you could give us on comp per employee, purchase services, any of the other pieces?

Right. So for cost per employee, you can expect the traditional year-over-year inflationary rate increases of a few percent, but you’re going to also have some incentive headwinds as well. Clearly, we didn’t pay out on incentive compensation at target this year. We fully expect to be at or above target next year. So you’ll have pressures there. In addition, you’re going to have some pressures on certain variable costs, like purchase services, and as Alan says [ph], those go with volume. And we are, though, however, pushing on efficiency and productivity to help mitigate some of those things.

Depreciation.

Is there any way to just say what the headwind would be from incentive comp, just going from a partial payout to a full payout?

I’m not going to put a finer point on that just yet, Scott. But you can probably compute that, this year incentive comp was down and we expect that that is going to bounce back and hopefully bounce back significantly. But we’ll provide a little bit more guidance on that as we get into the year and we start to see how the trends are going.

Okay. Thank you, guys.

Thank you.

Our next question is from the line of Bascome Majors with Susquehanna. Please proceed with your questions.

Yeah. Thanks for taking my question. I wanted to go back to some of the merchandise markets where the outlook is pretty constructive outside of energy. We get steel prices through the roof. You mentioned auto. But could you talk with what you’re hearing from your customers? I mean, are there discrete items where you have plants reopening, utilization rising? Like how much visibility do you have into this turning into a real sequential volume acceleration versus just seeing some of the indicators in a very different backdrop from what we saw in the first six months of last year? Thank you.

Yeah. Bascome, I think we’ve got pretty good visibility into this, at least for the next couple quarters. You saw our merchandise ex energy rotating the growth year-over-year during the fourth quarter. So -- and we’re continuing with that level of momentum. As you’ve noted, steel prices are at like 12-year highs, right? And so our customers are talking about adding back capacity. The corn market, or I should say, the corn, wheat and soybean market, that -- those commodity prices are about six-year highs and then the housing market is about as strong as it’s been in 14 years. And so, you couple that with the fact that wholesale inventory levels are close to two-year lows and there’s a lot of demand for our product out there. Even in the paper market, those who make corrugated cardboard, they’re sold out because of the proliferation of e-commerce. And so across the Board, we’re seeing strength in our merchandise network, which gives us a lot of confidence as we move into ‘21.

And as that grows, should we expect the traditional relationship, where you’re able to add cars to existing trains or have some of the…

Yeah.

…train link gains that you’ve made may be limited that normal kind of cyclical calculus that we’re used to?

No. You’re exactly right. We’ve -- Cindy highlighted that a little bit. We’ve got capacity for growth, since most of our growth is going to be oriented towards consumer and manufacturer, and that’s generally carloads, small block shipments and that’s going to fit neatly into existing intermodal and merchandise trains. Now just the data point, within our intermodal franchise, we’ve really been working on our productivity and train weight has improved year-over-year about 900 basis points more than train length. And so right there, you can visualize kind of vertical stacking of and creating more revenue density, improving productivity of crews and fuel and locomotives.

Thank you.

Thank you. Our next question is from the line of Amit Mehrotra with Deutsche Bank. Please proceed with your questions.

Thanks, Operator. Good morning, everybody. Congrats on the results. Alan, I guess, the first one for you. If we look back at 2020 and compare the volume performance to your closest competitor, there was significant volume underperformance. And this is not a critical question. It’s more of -- I am just trying to understand what’s behind that, specifically as it relates to merchandise. Sorry, I think I got disconnect.

Yeah. Amit.

Yeah.

I’m sorry…

Can you hear me now?

I missed the last part of your question.

Yeah. Yeah, I’m just trying to understand, CSX has a lower cost structure, for now at least. I’m just trying to understand is the volume underperformance relative to CSX over the course of 2020, specifically, in merchandise? Is that a pure market share shift or are there -- is there something beneath the numbers that maybe explains it better and if you can also talk about how you expect that relative performance to trend over 2021?

Yeah. Amit, we talked about this a lot last year. We are fierce competitors. We’re going to go out there and we’re going to compete for every pound of business that’s available to us, both with our eastern rail competitor and within that $800 billion trucking logistics market. We’ve got a lot of confidence in our franchise. We have got a lot of confidence in our customers. And you can take a look at revenue per revenue ton mile comps and you can see, our focus really is on helping our customers grow and margin improvement. Specific to merchandise, as I -- let’s say that the year-over-year gap between us and our eastern rail competitor was about 550 basis points in the fourth quarter, 400 basis points of that was just an energy, 400 basis points. So that’s over 80% of it. I talked about, as we lead into the fourth quarter that we were about to run up against the most difficult comp of the year with respect to crude oil and that certainly played out. And so, those energy headwinds that we saw last year, which defined about close to three quarters of our overall revenue decline, are not something that we expect to see this year. We’re not calling for growth there. And if that does happen, we’re well-positioned to handle it and to profit from it. And we are seeing some signs there that commodity prices are strengthening and thermal coal is in pretty high demand in the worldwide market. But we’re not expecting that level of headwind this year, which is why we really believe we’re going to rotate into pretty strong growth led by our intermodal and our merchandise ex energy franchise.

Great. Okay. That’s really helpful and encouraging. I -- my second follow up, I guess, for Cindy or Mark, when I look at the guidance, it implies kind of mid-to-high 70% incremental margins, which is a really nice number. I guess, if you just break it down in terms of dollar cadence, you’re basically projecting a $900 million increase in revenue and like a $200 million increase in expenses, which is a very good performance? And I think it’d be helpful to, I guess, Cindy or Mark, just talk about your confidence level in terms of being able to achieve that? How much relies on price and how much relies on just blocking and tackling and be able to control the cost structure and just your overall confidence to be able to achieve that?

Sure. Amit, I will start. Cindy can provide some color. But, yeah, look, the cost inflation as I had mentioned, we’re going to be fighting some traditional inflation in terms of wages. But we are looking to really hold headcount flat or perhaps even drift down from where we ended this year. And that’s largely going to be dependent upon where this incremental volume comes is to how aggressive we can get on constricting some of those headcount related costs. But we’ve -- we feel pretty good and pretty confident with our plan to manage it that way and mitigate some of the wage inflation. We do have fuel inflation in our cost as well, as well as you have normal step up in depreciation. But other areas where we’re baking in some efficiency and productivity gains in multiple levels in the P&L, and I think, we feel like, Cindy, had talked about, we have the capacity. We can make our trains longer. Yes, when we have unit train type of traffic, we’re going to have to add some crews and costs. But aside from that, Cindy, would you add anything?

No. I think that sums it up very, very well. And I think what -- while we’re very encouraged by the growth and we want to serve our customers and have a great sort of service product out here, if it doesn’t come, we’re going to take appropriate action. So we have a lot of opportunity, even with absorb existing growth and continue to consolidate trains and consolidate cars. Just focus on our car velocity initiative, but we will pivot if we need to pivot. So team is -- we got a lot of momentum here. If you look at the results coming out fourth quarter and the first, a lot of momentum and we will drive hump.

Great. Okay. Thanks very much, everybody. Good luck. Appreciate it.

Thanks, Amit.

The next question is from the line of Walter Spracklin with RBC Capital Markets. Please proceed with your questions.

Thanks for taking my question. Good morning, everyone. So I just thought…

Good morning.

Yeah. Yeah. Just starting on some of the more administrative, the other income line that you flagged, can you -- that’s jumped around quite a bit quarter-to-quarter. It had an impact in the last couple quarters as well. Can you give us some guidance as to what to expect on a general base level quarter -- on a quarterly basis in that other income line going forward?

Thank you, Walter, for the question. So, look, the main driver of volatility in that line is our -- the returns on our company own life insurance investments, which are invested in a combination of both equities and fixed incomes. So it does move around quite a bit, depending on market performance and that’s why you see the volatility you see. We’ve guided historically that other income would be in that $80 million to $100 million range. But, frankly, it will move around quarter-to-quarter. And if markets deteriorate, it’s going to be a potential headwind for us. But we’ve enjoyed a pretty good healthy gains here these past couple years.

Yeah. Absolutely. And you were guiding historically for 23% to 24% tax. You’ve had a good run with lower taxes this year. What would be your expectation on the tax rate for ‘21?

Yeah. So you’re right, we guide to 23%, 24%. We’re not going to change that guidance right now. We know that there’s tax law being debated and whether the federal statutory rate moves up to 28%, which is what the current administration is aiming for. We don’t know the timing. We don’t know if there’ll be some compromise at a lower rate. But our better performance than the guide, it’s really driven by in large part the company own life insurances, those gains are non-tax. So that definitely provides us tailwind, which is why we’ve been better past couple of years than the guided rate. We’re not going to bake that in and anticipate more tailwind from that here in 2021. So we’re going to stick with our guide of 23% to 24%. Thanks, Walter.

Our next question comes from line of Cherilyn Radbourne with TD Securities. Please proceed with your questions.

Thanks very much and good morning. I’ll just stick to one here. There’s certainly been a lot of talk across the industry about congestion in LA, Long Beach and in Chicago as a result of the import surge that we’ve seen. Is there having a collateral impact on Norfolk Southern and if so how are you working with shippers and your rail partners to alleviate that congestion?

Thanks, Cherilyn. Good morning. They -- the congestion out on the West Coast ports has limited the Transcon volume that we enjoy. And it’s also caused some of our channel partners to allocate more assets out there, which limits upside in the East. And then with respect to Chicago, all of the congestion that we’re seeing in Chicago is largely outside of our intermodal gates and that’s with the drayage community and with warehouses as they go through pandemic protocols and regularly have difficulty getting people to work because of COVID concerns. And so that -- what that does share on is it slows down the turn of the assets, the chassis and the boxes, which can limit upside volume as well. So we’re communicating really closely with our channel partners. We have got -- we’re aligned with the best in the business and they’re really good at what they do. And so we’re working on solutions collaboratively in order to mitigate these impacts. And as a result, you saw that our intermodal revenue ex-fuel was up 11% year-over-year in the fourth quarter.

Thank you.

Our next question is from the line of Allison Landry with Credit Suisse. Please proceed with your question.

Hi. Thanks. Good morning. So, just clarified on the 60 run rate by the end of the year, I mean, is this how we should think about Q4 or would you expect that to be more of a second half run rate? And then if you could comment on your expectations for the Q1 OR with some of the other relative been a bit cautious on both year-over-year improvement and are also pointing few sequential degeneration that’s a bit worse than normal. So is that a fair way to think about Q1 and then just if you could clarify on the run rate for the 60?

Allison, this is Mark. Thanks for the question. We’re not going to get into the quarterly guidance for Q1. Volume will play a role. Obviously, volume has started strong here. But as you know Q1 typically is the highest OR quarter that we do have. There are some seasonal cost reasons for that, whether or not -- I would expect from a year-over-year perspective, we will show improvement each quarter. But sequentially, I’m not going to get into that yet until we understand where volumes fall out. With regard to the timing of the year, it will also depend on the cadence of the volume throughout the year. I would expect to be on a glide path for that 60 and it’s too early to say again, what quarter we’re going to touch it.

Okay. That helps. And then maybe, Mark, I guess, another one for you. Maybe if you could just give us your thoughts on leverage and what you’re targeting for 2021?

Sure, Allison. So we’re basically staying fully committed to our BBB+, Baa1 credit rating with Moody’s. So we’re going to manage leverage in the course of the year accordingly to make sure that we work towards staying in balance and stay committed again to our current rating. So I’m not going to put an exact number of what that means in terms of incremental debt or necessarily deleveraging, but just know that we’re committed to be within the balance.

Okay. Great. Thank you, guys.

Thank you.

The next question comes from the line of David Ross with Stifel. Please proceed with your questions.

Yes. Good morning, everyone. Having a conversation with somebody in the industry the other day, who said that intermodal and PSR in his mind were incompatible, because intermodal is about accommodating and balances and surges, and PSR’s goal is really to eliminate them. How do you think about intermodal and then your PSR goals, and is there friction there?

Strongly disagree with that characterization of PSR is applied to an intermodal franchise. We believe that and we have applied PSR principles to our intermodal network and we’ll continue to do so, while maintaining intermodal as a growth engine. Cindy?

Yeah. I would say that, PSR is really about simplifying things and having very good asset terms. That can be done in any class of business you want to think about. And absorbing volume growth into existing schedule trains, mixing trains so that we in case some cases while you will see some intermodal in the train, you’ll also see manifest and other commodities. So, all of those are levers that you naturally pull with PSR and are completely compatible with any kind of business that we might be able to bring onto the rail.

David our intermodal franchise as you know is unrivaled in the East. It’s a position of strength for us and for our shareholders and for our channel partners. PSR is about reducing complexity and running the trains on time, which is exactly what you want in an intermodal network. And we already have a point-to-point intermodal network with a lot -- with very little intermediate switching. We are very focused on our productivity initiatives within intermodal to drive additional business into the existing train structure and I noted earlier the fact that our train weight increases about 900 basis points above our train length increase. And so what that does is -- what we’re doing is we’re just adding that additional business into the existing trains and improving our ability to double stack.

Yeah. And just as a quick follow up on that related to double stacking, are there any corridors left in the network, were that’s a problem and you can’t take advantage of the double stack capabilities?

We are double stack capable and well over 95% of our launch [ph] segments.

Excellent. Thank you.

The next question is from the line of Chris Wetherbee with Citi. Please proceed with your questions.

Hey. Thanks. Good morning. Alan, maybe sticking on the intermodal outlook for a moment here, I guess you guys have done a pretty good job improving the yields on that business ex-fuel over the last several years -- three years I guess in particular. When you look at ‘21, how do you sort of balance the approach, obviously, truckloads going to have a very good year from a pricing standpoint? There obviously is some read across the intermodal as a result of that. Are you going to be leaning in a little bit more on the volume side or is it still going to be a balance where you’re looking to get more price out of the franchise?

Chris, we’re going to continue our balanced approach. We’ve got long-term deals with our channel partners and we’ve frankly take a long-term approach to the markets. We do not want to interject the volatility associated with the spot market into our intermodal rate base. We do have a small percentage of business that’s transactional and we’re adjusting our rate plan there. But for the large part we’re taking measured rate increases and then you saw our rate increases benefit from that in 2019, in the first half of 2020 when we were in a fray recession. Over time what that means is that our rates are moving at a pace that’s higher than changes in the spot market and a little bit higher than what’s going on in the contract market. So as a result, you should not see -- expect to see any kind of significant in -- rate increase in 2021, because frankly overall contract rates were slightly down in the truck market in 2020. It’ll support for the rate improvements in 2022.

Okay. Got it. That’s helpful. I appreciate it. And then a quick follow-up on CapEx, obviously guiding down to around 15% of revenue, I think, thinking back to the sort of launch of PSR in the Investor Day. I think the guidance was maybe a little bit higher than that over the longer run. So maybe trying to think about how -- what has changed since then and maybe if this is more of a sustainable kind of run rate when you think about it as a percent of revenue or maybe that’s not the right way to about it, but just any sort of thoughts on CapEx because it’s obviously just come down and that’s going to be a boost to free cash?

Yeah. Thanks. We’ve took our CapEx down at a significant readjusted baseline level of $1.5 billion this past year. And we’ve talked throughout the year about the fact that we want to grow it modestly from here and really like to see revenue out -- revenue growth outpaced the growth in CapEx. That means growing into a smaller percentage then so be it and certainly that’s where the math equates to this year is that we will grow into a smaller percentage. We want to do CapEx and budget CapEx based on logic and need not just based on revenue based affordability for example. But that said, we put this budget together and if Alex come, I am sorry, if Alan comes in and says we’ve got these certain projects we need to help drive growth. We will examine it. If Cindy comes and says, we got some work to do on siding expansions or to augment the network a little bit more from a maintenance away perspective, we’ll examine it. So we’re not going to be dogmatic and I would like to kind of bury the 16% to 18% range from here.

Okay. That’s helpful color. I appreciate the time. Thanks.

Our next question comes from the line of Brandon Oglenski with Barclays. Please proceed with your question.

Hey. Good morning, everyone. Thanks for taking my question. Cindy, I guess, I wanted to come back to the beginning of the call here. Did you explicitly say that headcount could actually be down in 2021? And I guess it just wanted to balance that against the comments that you’ve had with bringing back some unit train service and need for crews. Can you just maybe hash that out a little bit more?

Yeah. So guidance would be flat-to-down from where we ended 2020. So -- but -- and to your point, some of the odd -- some of the reason we would need to keep it flat would be the unit trains. So what that implies is that we’re still consolidating and still figuring ways to make our schedule network much more efficient and absorb the growth and provide a very solid service product for our customers. So that’s our mission going forward. We’re actively in it now and have been. And I’m very pleased with the momentum that we have there and going forward I think we’ll see good results from it.

Okay. And I don’t mean to be pesky here and I know it’s been a long call. But on the first quarter you did say something about bringing back temporary resources. Is that going to have any impact on those metrics in the near-term that we need to be aware of?

Yeah. When I spoke about that, it was really about recovering from some of the challenges that we faced in the fourth quarter, including some COVID impacted crew districts, where we had to move some temporary in from a headcount perspective. Those were back out now. And then, secondly, we had reduced locomotives in the quarter and some of the challenges that we had at the very end, we injected those for a very temporary period of time and have since pulled those out. So, what I was talking about earlier in my commentary was really around the fourth quarter.

Got it. All right. Thank you.

The next question comes from the line of Jon Chapell with Evercore. Please proceed with your questions.

Thank you. A couple for Alan. First on coal, so you said in your outlook slide, you expect coal to decline this year, which from a secular standpoint, I don’t think anyone would argue with that premise. However, the comps are so easy from the middle of this year of the precipitous declines you saw especially in second quarter? You’ve seen sequential volume increases as you’ve gone through the year and come out of the pandemic. The RPU increases exiting 2020 and even your through a couple of weeks of 2021, the carload comparisons don’t look that bad. So just -- I understand that coals in decline forever, but is there a reason why you couldn’t just see a reprieve in 2021 given those factors I just addressed?

Hey, John. I hope you’re right. I think the thing that gives me the largest pause is the status of stockpiles at utility plants. They’re at across our system. The publicly available numbers show they’re pretty close to about 130 days. And so that is really going to limit volumes for us. That’s about 40% higher than they were this time last year. So that’s a headwind, right? And if -- they need manufacturing engineers, commercial businesses reopened to start creating that load for the utilities as well and natural gas seems to be stuck in the mid-twos per million BTUs. So that’s an issue too. So those are all headwinds. But as we talked about it -- this -- if it returns, that’s great, we’re ready and we’ve got a really good coal franchise. And I do think there is some upside in thermal export coal, but we’re not planning on it and we’re not baking it into our outlook. That’s upside.

Okay. Understood. And then shifting to auto, you guys have had a really strong start to the year, really real strong last several months. We’re hearing some issues with chip shortages, potential near-term production issues. Obviously, you have a bit of a unique franchise there. Are you hearing any concerns from your customers about potential near-term shutdowns because of some of these equipment shortages?

Yeah. We’ve got a great auto team and they’ve done a very good job of building that franchise for us. Yeah, there are supply disruptions and basically many of the markets, if not all of the markets that we serve, semiconductors that you referenced is something that we’ve heard of as well. Although, generally the automakers are allocating the scarce resources to the SUVs and trucks and vans, which is predominantly what we handle in our bi-level product. But the auto volume will be upside for us this year.

Okay. Great. Thanks a lot, Alan.

The next question is from the line of David Vernon with Bernstein. Please proceed with your question.

Hey. Good morning, guys. So one thing that always stands out in terms of talking to the intermodal market and the railroads, the rails are talking about advancing service levels with intermodal and a lot of the channel partners are frustrated with the handoffs at the terminals and things like that. If you think about your outlook for volume growth, do you get concerned at all that the channel and the terminal network is going to be able to handle that sort of mid-to-high single-digit volume growth in the intermodal segment? And how do you -- how are you set up to kind of handle that? It seems like over the last peak season we certainly saw some congestion in -- across the intermodal network?

David, good question. We talked about that briefly before where the drayage community slowed down in the processing of the warehousing has impacted street dwell and turns of equipment chassis and containers, and that is limiting the upside. However, even with that, we still delivered 11% year-over-year revenue growth in the fourth quarter ex-fuel surcharge. And you can see that our volumes within our intermodal franchise to start the year are up double-digit. So we’ve got a great franchise, we’ve got great channel partners. Again, they’re very good at what they do and managing complex supply chains. So we’re going to work with them on this. We’re delivering that level of growth with our intermodal franchise now.

But -- I mean, I guess, is there anything you can do to advance the efficiency of that handoff operation? Do you need to think about that difference or that the way you’re interacting with channels differently just to kind of unlock some additional growth potential or was it going to be just more kind of working with them status quo? Do you -- I mean, I guess, I’m just trying to figure out like how do you unlock the potential that could be in that intermodal business, if this…

Yeah. It is -- it really is about improve -- I am sorry, it’s about improving the transparency and the visibility of what we’re seeing and the assets that we share. And then it’s about channel partners working with their BCS and the warehousing not getting in the chassis back into the gate.

All right. Thanks.

Our next question comes from the line of Jason Seidl with Cowen. Please proceed with your questions.

Thanks, Operator. Good morning, everyone. Cindy, you talked a lot about taking some structural costs out of the network in 2020. As you look at 2021 and beyond, are there any structural costs left in your opinion and if there are, when do you think you guys can address them?

Yeah. Jason, so we talked about some of our terminal consolidations and hump conversions that have occurred over the last couple of years. You’ve seen us work very, very strongly prior to my arriving in that area. We have four actual humps left operating as hump yards. And so, we will continue to look at yards and see how we can speed up cars, the real mission around a terminal capability and terminal footprint is around keeping cars moving or not pushing cars into terminals, moving cars past terminal. So I think there is still some room there, quite a bit of room, but you’ve seen us pivot now a little bit more into looking at our train length and locomotive utilization with full pin. And that’s going to -- that’s really our primary focus now. But we will always circle back and find opportunities to get the most out of our network and speed up cars and terminals are one of the methods that we use to do that. So there is always opportunity. And as we think about growth and we see the growth that we’re having in 2021, it probably will look a little different than maybe what we would have thought in 2020. So we have to be very agile in looking at opportunities and we will continue to do that. So I don’t have a specific number for you, Jason, but understand it is, we’re really never done with looking at structural costs and we’ll pull that out every opportunity we can find.

Well, thanks. That’s helpful. Follow-up here, Alan, you talked a little bit about intermodal RPU. I just want to make sure I understand what you said. You said that really don’t look for too much this year in terms of gains, but it’s going to be more of 2022. Is that how we should think about it?

Yeah. They -- I talked about the arc of the improvements, Jason, and the fact that we didn’t reflect the reduction in spot prices over the 18-month period in 2019 and the first half of 2020. Overall contract rates were -- in the truck market on average were, I think, flat or down slightly in 2020. And so we are just -- we take a long-term approaches, because I don’t want to interject that level of volatility. And so our rate structure or our customers, our channel partners rates structure either, right? And they need something that they can plan on ahead of time. So, the truck market continues to improve and rate contract rates actually improve this year, go up, which we think they will, then that would be reflected in improvements in the 2022 rate structure.

So, Alan, how should we think about the cadence of your intermodal contracts or contractual pricing renewals, like, when did the bulk of them renew?

Well, I told you, I’ve mentioned Jason that, we’ve got long-term deals with our contract -- with our channel partners.

Okay. Perfect. Appreciate for the help, Alan.

Does that help? Okay. Thank you.

Take care.

The next question is from the line of Ravi Shanker with Morgan Stanley. Please proceed with your question.

Thanks. I just wanted to follow-up on that last point, because I think that’s a little bit of a surprise because I think most people do expect the rails to be at least sort of ordered of beneficiaries of truck pricing tightness. Is this a new philosophy or was this the same approach that you guys had back in 2018 as well? I’m just trying to figure out if it’s just a case of we were saying the same thing, but in terms of different magnitudes? I mean, can you give us a ballpark of what we can expect 2021 and 2022 intermodal pricing to increase like that?

Yeah. Ravi, let me be clear. We are going to benefit from the tight truck market and you’re going to see that both in volume and in intermodal and in merchandise. We have got -- we’re looking at really healthy growth in our merchandise ex energy and in our intermodal volumes this year. What I’ve talked about is our long-term approach to markets and this is something that we’ve employed for years within our intermodal franchise and it’s -- we don’t want that level of volatility associated with the spot market into our rate structure. We do have a small portion of our intermodal business that’s transactional and we are reassessing our rate plan to the positive there. However, for most of it, it’s the rate increases unwind over time. And as a result, what you see is over time, less volatility and yet our price and intermodal exceeds the spot market and so that really exceeds the contract market. Recall, I mean, contract rates were flat or slightly down on the truck market in 2020. We took rate increases and we’ve got 16 consecutive quarters of RPU less fuel improvements and -- in our intermodal franchise in 23 consecutive quarters and our merchandise franchise. So we take a measured approach to this.

Got it. And maybe as a follow-up for Cindy, can you just give us an update on how you’re thinking about deploying technology and automation across the network in the next year or three? Again, you’ve seen some of your peers start to commercialize things like automated transection portals, where you guys are with respect to rolling technologies that are out the network.

Yeah. Ravi, we are doing the exact same things. Really we do have plans around the inspection portals, automated train inspection or truck inspection, excuse me, as well as mobility tools to help our employees be more effective and efficient and more time on tool if you will, as well as think of analytics to help us manage through failures before they become failures and not have to wait for a failure in terms of let’s say a switch failure or something on line road be able to predict that. So we’ve got a number of great projects that are in flight and we’re working very closely with our technology team here to get quick adoption and make our railroad safer and more efficient with the use of technology.

Very good. Thank you.

Thank you. Our next question is from the line of Justin Long with Stephens. Please proceed with your question.

Thanks and good morning. I wanted to ask about truckload conversions and the network, any commentary around the trend you’re seeing there in the fourth quarter and early part of this year. And as we think about the 2021 guidance, what has baked in from a conversion standpoint is, are you just making in-market assumptions and truckload convergence would be upside to that or can you just help us think through that?

Yeah. Good morning, Justin. So I think one way to think about our revenue growth in 2021, it’s 9%, right? And so I’ve talked about how energy, which is pretty close to about 20% of our revenue base is going to be flat. So you can envision that and the rest of our market, which is generally the more truck competitive we are seeing above 9% revenue growth and that’s above macro. And so with that implicit in that is the fact that we are going to continue to target that $800 billion truck and logistics market, and leverage the strength of our franchise, which includes intermodal network and the fact that we’ve got a diverse merchandise network and we sit on top of a majority of the consumption and the manufacturing in the United States.

Okay. And then for my second question, just a quick follow-up on coal RPU, Alan, I think you walked through some of the mixed dynamics in the fourth quarter? But as we think about 2021, is your expectation that coal RPU is relatively flat sequentially with where we ended the year last year or can you help us think through that as well?

Yeah. I would anticipate it’s going to decline. It’s -- we had a record RPU within our coal franchise in the fourth quarter. We’re not calling for that. I noted that our utility South franchise, Justin you know, is a longer length of haul and generally as higher rates than utility North -- outperformed utility North. And so as a result, typically we talk in terms of a 50-50 mix between those two franchises and in the fourth quarter was about 60% utility South and 40% utility North. I anticipate that will go back the 50-50 moving forward. And as we’ve talked about, Justin, the upside really is in that export thermal market, which has a shorter length of haul than the export met market and so that has a mix impact as well.

Okay. That’s helpful. I appreciate the time.

Thank you. Our final question today is coming from the line of Jordan Alliger with Goldman Sachs. Please proceed with your questions.

Yeah. Hi. I’m not sure if you’re actually referenced this directly, but on the revenue per carload. I know you talked about some individual commodities, coal, just now intermodal? But from a total company standpoint is the anticipation as we start the year it’s still going to be a negative headwind and then as we move into the second and the merchandise volumes and industrial picks up and that’s when it flips to sort of from a headwind to a tailwind as we think about having a slight positive for the full year? Thanks.

You are asking -- I am sorry.

Decline of RPU throughout the year.

Yeah. RPU.

Yeah. As we start the year.

Oh! Yeah. It’s a great question. Yeah. And I’m glad you asked that. Yeah. We -- I need to make it clear that, yes, we are expecting a year-over-year decline in RPU in the first quarter. A lot of that is mixed. A lot of that is fuel surcharge headwinds. And then as you go through the year, ultimately we’ll get to a point where we’ve got a modest increase in RPU that is driven by, we’ve talked about a 9% revenue increase and a high upper single digit volume increase.

Great. Thanks so much. That was my question.

Thank you. This concludes the question-and-answer session. I will now turn the call back over to Mr. Jim Squires for closing comments.

Thank you for your questions today. We look forward to talking with you again next quarter.

Ladies and gentlemen, thank you for your participating. This does conclude today’s teleconference. You may disconnect your lines at this time. Have a wonderful day.