Cindy Sanborn
Analyst · Citi. Please proceed with your question
Thanks, Jim, and good morning. We accomplished a lot this quarter and I am most pleased with our PSR progress during the past several months. We continue to get more productive, face our challenges head on and seize the opportunities we are creating. In the second quarter, we saw the benefits of a structurally lower operating cost base coupled with an operation that successfully absorbed increased volumes in the networks. Turning to the operating metrics on Slide 6, you can clearly see the operating leverage generated in the quarter, leverage that flows directly to the bottom line. Our operating discipline enabled us to handle a 25% year-over-year volume increase with 8% fewer people in our workforce and a 1% decrease in active locomotives. This success shows our improvements in train size, reflecting our goal of absorbing more business into our existing operating network wherever possible and further driving productivity. These gains were achieved in part by the increased deployment of distributed power and more blending a previously separate traffic types on the same train. We will continue to unlock train size increases through targeted siding extensions on key routes, where train length is currently limited. Terminal capacity enhancements, which we’ve achieved through more efficient operating practices, will also be a key factor in absorbing and processing growth on these larger trains. Increased train size promotes better fuel efficiency and our progress this quarter reflects our commitment to closing the fuel efficiency gap with our peers. Our mechanical team, which manages the maintenance of our highly reliable locomotive fleet, pulling these larger trains has been crucial to many of these accomplishments. And I’ll give you more detail on that a little later in my presentation. On Slide 7, you can see in the second quarter, we showed sequential improvement in terminal dwell and train velocity, after we got through the severe winter weather in the first quarter. However, our progress was uneven and we lost ground in June, in part due to several discreet, but geographically impactful operating disruptions. We aren’t satisfied with our service levels and we were working extremely hard to seize the opportunity PSR presents to recover faster from disruptions. As the graph show, we resumed our improvement in July. We are committed to continuing to improve service levels and running a faster railroad, not just because a faster railroad is a lower cost railroad, but also because speed generates capacity for us to take on additional traffic within our existing train network. I’ll move to Slide 8. During the quarter, we strive to deliver a consistent service product, even with significant volume changes by focusing on the consistency and productivity of our yard and local operations. We are teaching and equipping our field managers to better measure the work, our yard and local crews do and answer some important questions. Does the number of assignments working match the cars volumes flowing through a terminal or territory? Are we getting full value out of each resource in all yards? What’s the right balance of overtime costs? Where are there further automation or process opportunities to help us reduce support costs, including clerical staff and mechanical presence? We are implementing technology to provide better and more timely data to answer these questions, which helps us reduce direct operating cost and improve service consistency. In several locations, we’ve renewed our focus on more efficient remote control operations, which have been facilitated by the changing nature of the work over the last year. Local operations scheduled and properly sized volumes enable us to be more predictable to our customers and move cars quickly. Having a higher balance of crews assigned to road train service while creating capacity within the terminal through process enhancements, makes us nimble when responding to market changes and reducing our fixed costs. Local service is at the core of our service product and these changes are designed to improve that product. So far, we have reduced the cost per yard in local crew 7% versus last year and expect additional progress as the year continues. In a moment, Mark will discuss the benefits of reduced headcount and employee activity levels and constraining overall compensation expense as we absorb volume. Our focus on yard and local productivity has played a pivotal role in driving those benefits. We pursue targeted initiatives, such as these with an eye towards the next generation of modern railroading, which we are bringing to life today. We continue to empower our workforce to the delivery of mobility solutions and have distributed 8,000 smartphones to our T&E employees to facilitate improved reporting and to streamline the process of keeping trains moving. In the third quarter, we will begin rolling out a next generation local train reporting application to improve our visibility and customer service for the first and last mile. We are also in the final months of deployment of our current phase of the mobile track authority application that facilitates more efficient coordination between engineering and dispatching functions for right-of-way maintenance activities. We are at a very exciting time for our company and industry, in which we have ample opportunities to drive customer and shareholder value through both operational improvements and technology, a powerful formula. Earlier I mentioned the role the mechanical team has played in our PSR success. So I thought it would be useful to explain their crucial role on Slide 9. PSR railroads Norfolk Southern included ended up needing fewer locomotives. What our mechanical department has done is to take that initial A&E and use it strategically to call the worst performing units and to make our locomotive fleet more homogeneous. Those changes unlock repair productivity. Think about the benefits of repairing newer and fewer locomotives, which drove down the number of units out of service for repair. That started a virtuous cycle of improved reliability with 175% improvement in the days between unscheduled events to a shop versus pre-PSR levels. Meaning that when units do go into the shop, our craftsmen can spend more time on preventive maintenance instead of triaging issues. This cycle repeats itself and ultimately supports the efficient movement of trains and serving our customers. Fewer more reliable units also require fewer resources. So we need fewer servicing facilities and have fewer people maintaining locomotives. This is just an example, a big example of Norfolk Southern’s PSR transformation. These changes are purposely aligned with our overall fleet strategy, including investments and are fewer but better units through our DC to AC conversion, energy management solutions and predictive analytic tools for maintenance, planning, and failure prevention. When taken as a whole, the benefits of this strategy flow through our materials, fuel and compensation expense lines. While ensuring we have a robust fleet capable of supporting profitable growth. Now I’ll turn it over to Alan.