Good morning. My name is Regina, and I will be your conference operator today. I would like to welcome everyone to the Insperity Second Quarter 2012 Earnings Conference Call. [Operator Instructions] At this time, I would like to introduce today's speakers. Joining us are: Paul Sarvadi, Chairman of the Board and Chief Executive Officer; Richard Rawson, President; and Douglas Sharp, Senior Vice President of Finance, Chief Financial Officer and Treasurer. At this time, I'd like to turn the call over to Douglas Sharp. Mr. Sharp, please go ahead.

Thank you. We appreciate you joining us this morning. Before we begin, I would like to remind you that any statements made by Mr. Sarvadi, Mr. Rawson or myself that are not historical facts are considered to be forward-looking statements within the meaning of the federal securities laws. Words such as expects, intends, projects, believes, likely, probably, goal, objective, outlook, guidance, appears, target and similar expressions are used to identify such forward-looking statements and involve a number of risks and uncertainties that have been described in detail in the company's filings with the SEC. These risks and uncertainties may cause actual results to differ materially from those stated in such forward-looking statements. Now let me take a minute to outline our plan for this morning's call. First, I'm going to discuss the details of our second quarter 2012 financial results. Richard will discuss trends in our direct costs including benefits, workers' compensation and payroll taxes and the impact of such trends on our pricing. Paul will then add his comments about the quarter and the progress we are making, implementing our long-term growth strategy. I will return to provide our financial guidance for the third quarter and an update to our full year 2012 guidance. We will then end the call with a question-and-answer session. Now let me begin today's call by discussing our second quarter results. Today, we reported second quarter earnings of $0.22 per share, which was within our expected range and slightly down from the $0.25 per share reported in Q2 2011. This is largely due to the shift in timing of our gross profit and operating expenses among the quarters, related to benefit plan migration and the timing of the Insperity Championship. However, when combined with Q1 earnings, EPS for the first half of the year…

Thank you, Doug. This morning, I fill you in on the details of our second quarter gross profit results, and then I will focus most of my time on our gross profit outlook for the balance of 2012, and specifically, the third quarter. As Doug just reported, our second quarter gross profit per worksite employee per month was $234, which was at the low end of our range. The gross profit was made up of $190 average markup, $32 of surplus and $12 from the adjacent businesses. Now let me give you the details of each component. The $190 average markup was $1 per worksite employee per month lower than our forecast. The adjacent business contribution was $1 per worksite per month above our forecast and the $32 surplus was right on our forecast. The $190 average markup was the same as it was last quarter and in Q2 year-over-year. This is in spite of a 26% increase in worksite employees in our mid-market segment while experiencing just a 6% increase in our core market segment. You may recall that our mid-market accounts have a lower markup and gross profit per worksite employee, but have a comparable or higher operating income per worksite employee due to the economies of scale. Our adjacent businesses saw a slight increase in revenues as the training and implementation of our cross-selling activities have started to take hold. Looking at the details of the surplus, we did experience both positive and negative variations from our forecast in each of the direct cost centers, but in total, we were right on our forecast. One positive adjustment came in to the payroll tax cost center from the $2.9 million Pennsylvania tax credit, which contributed to a $10 per worksite employee per month better-than-expected result. The negative adjustment…

Thank you, Richard. Today, I will focus my comments on 2 topics that our catalyst for growth and profitability for Insperity. First, I will cover our progress establishing our cross-selling system, which we call Bundle Plus Selling. Secondly, I will discuss new adjacent business offerings that are ready to be staged in over the balance of this year. I will conclude my remarks with our outlook for the balance of the year based on the inputs we have from the small and mid-sized business marketplace and the macroeconomic climate. Insperity is in an exciting business transformation that dramatically expands our potential. We are changing from providing one highly successful service offering over our first 25 years into a diverse business performance solutions provider. Our Workforce Optimization offering is the most comprehensive business solution in the marketplace and our new strategy paves the way for faster growth in market penetration for this service while offering many more options to help companies run better, grow faster and make more money. This plan requires a new approach to sales with an emphasis on integration -- or integrating cross-selling into our sales process. Last quarter, I described the 6 phases of our business transformation and detailed the fifth phase, which we are in currently. In this phase, the focus is refinement of each element of the long-term strategy, and gaining proficiency in any new processes and habits required to execute the plan. Considering the breadth and depth of these changes, we chose a deliberate change management process to manage the risks associated with such a wholesale change. Our biggest concern was the possibility of stalling or substantially reducing ongoing Workforce Optimization sales. I would say we get an A- or B+ on this measure as our 2Q and first half sales came in at…

Thanks, Paul. Now before we open up the call for questions, I'd like to provide our financial guidance for the third quarter and an update to our full year 2012 forecast. In general, we are forecasting our full year financial results to be within our initial range, however, near the low end, given the further softening in the small business economy and labor markets. As for our key metrics guidance, we are forecasting average paid worksite employees in the range of 126,500 to 127,000 for Q3, which considers our current sales and retention run rate and the typical decline associated with seasonal summer health. When combined with our expected growth in Q4 and bearing in mind that most of fall sale -- Fall Campaign sales come onboard as paid worksite employees in the following year, we are revising our full year guidance to a range of 125,750 to 126,250 or about an 8% increase over 2011. As Richard mentioned, we now expect gross profit per worksite employee per month to be in a range of $249 to $252 for the full year 2012, which is similar to our initial guidance. As for the third quarter, we expect gross profit per worksite employee per month to be in a range of $235 to $238. As for operating expenses, we are now budgeting in the range of $309 million to $310 million for the full year, which is down by approximately $4.5 million from our initial guidance due to changes in our operating plan to coincide with a lower worksite employee forecast and a lower corresponding incentive compensation accrual. Remember that the high end of our full year operating expense guidance is tied to additional incentive compensation, which will be accrued only upon achieving higher operating results. For the third quarter, operating expenses are expected to be in the range of $75.5 million to $76.5 million. As for interest income, we are now forecasting a range of $900,000 to $1.1 million for the full year and $200,000 to $300,000 for the third quarter. We are estimating an effective income tax rate of 41% and 25.8 million average outstanding shares. In summary, our key metrics guidance implies a range of 2012 full year earnings per share of $1.55 to $1.67 or a 33% to 44% increase over 2011. At this time, I'd like to open up the call for questions.

[Operator Instructions] Your first question will come from the line of Jim Macdonald with First Analysis.

Could you tell us where you are in terms of number of Business Performance Advisors and what your plan is for the fall selling season and going into 2013?

Yes, we had 288 total. 261, I think, is your trained count. And as I mentioned in my script, the great progress we made this quarter has to do with the ongoing training for the new training for Business Performance Advisor that's being finalized. We're going to introduce all that at the Fall Campaign kickoff. Once we go through that one round of training, we'll make revisions over the fall and start growing that sales force in 2013.

So not much gross from there into the fall?

No. For the balance of the year, we want to make sure this group are ready to rock 'n roll out there and gain proficiency and start to gain efficiency. And as that happens over the fall, which is what I expect, then we'll be ready to start bringing in larger numbers of new Business Performance Advisors and grow that base next year.

And one quick follow-up. I was very interested in the payroll offering. You kept referring to it as a premium offering. Could you describe what you mean by that? And also, is it targeted towards kind of small users or mid-market users or where is it going to be targeted?

Well, it will begin at our core customer, the small to midsized business customer. We have capability for larger and we'll be able to do that. And what we mean by a premium service, it's kind of interesting after the last few years that we spent digging so deeply into the payroll business as a whole, we found some very amazing things. There's, for example, we found people that would advertise and be proud of a 91% accuracy rate and things like that and with the payroll companies, and we saw full operating units that do nothing but correct incorrect tax filing. And we found that those are things that, in our Workforce Optimization business where we've been doing payroll for 26 years, we could never live with those numbers. And we believe there are people out there who want payroll done on an accurate timely basis. They want the kind of service that we provide within our Workforce Optimization unit. And with this new platform we have, they want the capability to have some nice offerings around it and they try our system and some other component, we believe that there's a good target customer base out there that's underserved and not served at all that would appreciate a premium service.

And do you plan to offer it through your normal channels or through Internet or what -- how would you differentiate it from a regional payroll offering or a national payroll offering?

Yes, sure. The answer is yes, yes and yes. It will certainly create a powerful presence online, which is where a lot of people would look to first make an inquiry. We also will set about in a very decisive way to build a CPA channel, which is always a great way for payroll businesses to grow. But we also have the benefit of a 288-person group of Business Performance Advisors that are also able to take advantage of the 25,000 businesses that we see face-to-face every year.

Your next question will come from the line of Mark Marcon with Robert W. Baird.

I also have some follow-up questions with regards to the payroll offering. Can you -- how are you going to price that relative to what's currently being offered by some of the national providers, going against those type [ph] small business market?

Well, when you provide a premium service offering, it's always important for your pricing to match the premium service. So we would expect to be priced higher and be able to demonstrate the value and the reason that you should pay more. This also helps us to build a farm system, if you will, of premium service by-your-style prospects for the other products and services that we offer. Because that's -- our target in the marketplace is still that type of buyer. There are people that want the best and they want it done right and they'll pay for it. And payroll is not expensive anyway. So when you look at being a premium to what's in the marketplace, we don't -- in our pilot project, we have found our pricing to be very well received.

Great. How big was your pilot area?

Well, we started back in March. We're still in it. But so far, we're doing very well.

Great. And in terms of -- when will it be rolled out to the sales force?

Well, at the Fall Campaign kickoff in September, that will be the formal launch.

So they should be able to sell it this fall selling season, nationally?

That's correct.

Great. And how are you going to set it up in terms of the incentive for selling that relative to the core offering?

Very carefully. We certainly want them to be focused on Workforce Optimization clients and their compensation will be weighted properly, so that I don't think there'll be any question if the customer's a prospect for Workforce Optimization that will be handled that way.

Okay, great. And how scalable is that source code?

It's phenomenally so. It's just fantastic. We couldn't be more thrilled about it. It was right in our wheelhouse with the type of development and technology that we work with every day here. So our folks are very excited about it, both from running the payroll business, but also HCM for midmarket companies, I think that's going to be fantastic.

Great. And is it going to be -- is the payroll going to be included in the adjacent business units in terms of when we think about the gross profit per worksite employee?

Yes.

But you didn't change the forecast for the adjacent business unit gross profit per worksite employee guidance for the year?

Actually, we did.

Oh you did?

Just slightly.

Yes, just slightly.

How much did you take it up by?

A $1 per worksite employee per month.

Okay. And is that basically just to account for this?

No, I think that's more driven by the...

By where we are right now.

We're being very conservative about these new offerings until you get some run rate with them.

Yes. And you don't know the timing of them either. Remember, there'll be a lot of sales activity going on the fall, but it won't show up until January.

Yes. That'll be January 1, we could start.

Got it. And you took your -- you took the OpEx assumption down by about $4 million for the year. Where is that coming out of?

Well, it's coming out of one thing that's driving that is with the lower worksite employee forecast, I mean I think you're well aware of how we tie our incentive comp programs, so there's a lot coming out of the incentive comp. Some of it is just coming out of when you have less worksite employees, there's a need for less headcount in various areas of the company. So where we had projected a certain increase in corporate headcount for the year, we no longer need that same level of increase. I think we still need to invest in headcount in certain areas, even in both the core Workforce Optimization and in some of the ABUs, but not at the same level given the lower worksite employee forecast. Those are primary 2 areas.

We've got everyone tied to managing expenses as part of our incentive comp. So it happens fairly naturally to keep operating expenses in line with our growth.

Great. And Paul and Richard, I mean with all the years that you've been in this, would you say this fall selling season might be one of the most difficult to predict just given the kind of the policy and political overhang that we have going into this fall selling season?

Yes, I definitely think in terms of macroeconomic and political influence in this fall, it's going to be interesting. But I think the momentum that we have internally from what we're doing is really strong. And so it's going to be interesting to see how all that washes out.

Your next question comes from the line of Jeff Martin with Roth Capital Partners.

Was curious if you could help us think about the adjacent business services this year versus next year in terms of the drag on earnings profitability? I know that you have mentioned it in the past. If you could refresh us on what's your expectation for a drag is this year and then the next year, if you have that preliminary outlook.

Well, we really don't have anything pinned down for next year. I think this year we're looking at $0.20, $0.22 or something that's what we said last quarter. It's the same as whatever we said last quarter. And the way this will roll out over time is you'll have each ABU on whatever their path is to get to profitability. And so you kind of look at it in the portfolio, some will be getting there, some are behind. And so we look at when will we reach profitability on the portfolio in total? Kind of hard to say. I wouldn't expect it next year, but I would expect some progress next year. And then maybe '14 or somewhere in there, we start to see this thing really come out of the water.

Okay. And then can you give us an update on how you think the results are faring for the renewed marketing strategy and the rebranding of the company? And you think you're not really seeing the results in terms of the unit growth? Are we at the cusp of that or is it really bogged down by the economy? Some perspective there would help.

Well, first of all, I think, boy, am I happy we did it. It's just so much better. It's such -- I mean just the dialogue you have without having this big obstacle in the way in terms of being a misnomer with the old name. It's much, much better. But I do think that we've been into -- and really well in terms of branding, in terms of lead development, we've kind of -- until you got your sales staff fully prepared and fully trained and proficient in the whole sales process, you don't really want to push the other button that hard on lead development. So we're on a good track there. We have, for example, coming this fall, will be our insperity.com 2.0, which is going to have commerce capabilities. It's going to have the ability for our Business Performance Advisors to have their own site. There's a lot going on, on that front, so there's a lot of things we're doing that are more focused on lead production that are associated with the fall that I'll be covering next quarter. So I would say, no, we haven't seen a lot of step-up in lead growth, although it's been better than it was. And considering the economic climate, it's really kind of hard to tell how much better it really is or how bad it would have been if we were still with the other brand. So we're very pleased with it, but I think the best is yet to come.

I think when you blend in the uncertainty that's in the small business marketplace right now. That just adds another level of complexity to the analysis. And I think I really do -- I think the brighter side is coming.

Your next question comes from the line of Michael Baker with Raymond James.

Yes, I was looking to get what some of the things you're watching as it relates to health reform from an implementation standpoint? What key variables are still out there to be decided and what are you keeping an eye on?

Yes, I will tell you that we have an entire dedicated team inside the company that is working through a number of different scenarios based on how health care reform rolls out. You've got 15 states right now that are not planning to adapt -- open an exchange. What does that mean for us? We got some states that are talking about having an exchange and a plan that's similar to Massachusetts. What does that mean for us? So we are, I would say, pretty close to neck-deep into the weeds about the elements of health care reform and as we flush out and finalize some strategies over the next 2 or 3 months, we can certainly talk about those more and how we see them affecting us. I guess my big picture right now is that if you're a small to medium-sized business, for you, you're going to kind of want to be with somebody like us because it's going to get pretty ugly out there. And I will tell you that in 2014, the cost of health care will be going through the roof.

And I would add one thing to that, that part of our whole repositioning of the company and our sales organization as Business Performance Advisors had an element of preparation for health care reform because one thing is certain: That small and midsized businesses are going to -- used to not have many options on health care. They're going to have a bunch of different options from providing it and not providing it, paying tax, subsidizing individual employees and their group plans, subsidizing them into exchange. They're going to have a wide variety of options, including using our Workforce Optimization solution. But to reposition as advisors to be able to help small and midsized businesses navigate through their decision-making process, I think that can turn into a favorable business for us.

Your next question will come from the line of Tobey Sommer with SunTrust.

Now that we've got an affirmation of health care reform and we're a little bit into some of it, at least, is it your expectation that your target customer base will shrink or grow as a result of it?

No, actually, I don't think it'll shrink at all. I think the fact of the matter is with all the options that may be out there for business owners to select from, there's still one overriding element that I think is going to drive business in our direction. And that has to do with this concept of attracting and retaining employees. And if you don't have something other than just a paycheck to do it, you're missing the boat. What we see in our business right this minute is the -- when we talk about this churn and the migration that we see every quarter, a couple of things that are going on behind-the-scenes. First of all, their customer base, the customers that are with us that have been in a particular plan from 1 year to the next, they don't change that much. It's the customers that leave and new customers that come on that weren't in one of our existing plans are the ones that create the churn and is also causing this migration effect on our book of business. So my point there is that small businesses, once they get into a plan that seems to fit their profile and they're richer plans, they like to stay in those.

Yes, I would say we've always viewed our target market as about 600,000 perfect fit customers in the small to medium-sized business community that both fit demographically in terms of our tolerance of the risk, but also psychographically as a premium service buyer, someone who cares about their employees, someone who's already providing benefits. So I don't think the mandate on businesses is really going to affect our target customer base, so I really see that we've got -- we're still after the same customers in a pre- and post-health reform environment.

I wanted to ask you a question on the adjacent services relative to the balance sheet and stock repurchase. You've been assembling services and executing that strategy in anticipation of this rollout and kind of selling from a bundled approach. Do you -- are you actively looking and do you need to add to that by deploying more capital? Or are we at a stage now where it's executing on what you have in the offerings and perhaps dedicating more of the resources in a stepped-up repurchase?

That's a good question. We -- as we've been going through this and as we look at the full picture of what we think we want to offer that helps us sell Workforce Optimization and helps our customers in a Bundled Plus environment where they -- we help them run better, grow faster and make more money, we have now, I think, pretty much the spectrum of what we want to have. That's not to say we wouldn't find something else that's a nice, quick-hit, real help to our customers; we'll keep looking for those kind of things. But at one point, the payroll business was one we've eventually we're going to go in and we kind of built our war chest up and then even we got -- how much is our lineup we got, Doug?

$100 million.

$100 million with an accordion of another $50 million or something. So we wanted to be prepared in case we were going to enter that way. But at this point, I think our ability to develop solutions in a lower-cost environment with less investment, I think it's a lot better. I mean we've really gotten a lot better at this over time. So I think our use of cash is more likely to reflect what you've seen recently. We've increased the dividend rate last quarter. We bought back 433,000 shares year-to-date. And boy, these prices -- our share prices, I think, will continue to be active.

Last question is if you could comment on what trends are like in the midmarket? And whether there are any nuances to midmarket sales as you look at the fall campaign?

Sure. We have a really nice pipeline of potential business to add on for the fall campaign. That cycle starts a lot earlier. Those -- it's the prospects that we contacted earlier this year and we've got -- in that sales process, we do what was called a Business Alignment Survey and provide the results from that as a step in the process that helps to develop the need and so forth. And we've done a lot more of those this year than we have in the past and so we're in good shape in terms of a pipeline there. So whether or not you close them and what number you close in the fall, it's just hard to tell. And like I said earlier, we have the macroeconomic and political scene out there that's somewhat of a drag, but we'll see how many we can bring across the finish line.

Thank you. I will now turn the conference back over to Mr. Sarvadi for closing remarks.

All right. Once again, thank each of you for joining us today, and we're excited about where we are today and where we're going. And we look forward to talking with you again next quarter or seeing you out on the road. Thank you.

Ladies and gentlemen, this does conclude today's conference. Thank you all for joining, and you may now disconnect.