Nicholas R. Noviello - Chief Financial Officer, Principal Accounting Officer and Executive Vice President Thomas Georgens - Chief Executive officer, President and Director

Aaron C. Rakers - Stifel, Nicolaus & Co., Inc., Research Division Maynard J. Um - UBS Investment Bank, Research Division Shebly Seyrafi - FBN Securities, Inc., Research Division Deepak Sitaraman - Crédit Suisse AG, Research Division Brian G. Alexander - Raymond James & Associates, Inc., Research Division Jayson Noland - Robert W. Baird & Co. Incorporated, Research Division Benjamin A. Reitzes - Barclays Capital, Research Division Amit Daryanani - RBC Capital Markets, LLC, Research Division Rajesh Ghai - ThinkEquity LLC, Research Division Brent A. Bracelin - Pacific Crest Securities, Inc., Research Division Mark A Moskowitz - JP Morgan Chase & Co, Research Division Andrew J. Nowinski - Piper Jaffray Companies, Research Division Jason Ader - William Blair & Company L.L.C., Research Division Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division Brian Marshall - ISI Group Inc., Research Division Keith F. Bachman - BMO Capital Markets U.S. Glenn Hanus - Needham & Company, LLC, Research Division Chris Whitmore - Deutsche Bank AG, Research Division

Welcome to the NetApp Third Quarter Fiscal Year 2012 Conference Call. My name is Christine, and I will be your operator for today's conference. [Operator Instructions] Please note that this conference is being recorded. I will now turn the call over to Ms. Tara Dhillon. You may begin.

Thank you, Tara. Good afternoon, everyone. NetApp delivered a solid quarter with revenue and non-GAAP earnings per share at the midpoint of our guidance range. Our Americas, European and Asia Pacific geographies all showed healthy growth trends, as did most of our major accounts, both on a sequential and year-over-year basis. The only outlier was our U.S. Public Sector, where the typical sequential decline in revenues we see from Q2 to Q3 was exacerbated by lower spending by customers in the defense and intelligence sectors. Hard disk drive constraints did have a modest dampening impact on revenue in Q3 although within the balance of what we forecasted. We expect constraints and unpredictability of supply for certain types of drives to continue for a few more quarters, so we will maintain a conservative stance with respect to the impact of hard disk drive supply on both our revenue and gross margin forecast for Q4. Our total OEM revenues grew 6% sequentially, while our NetApp branded revenues grew just under 4% sequentially from Q2. Overall performance was on plan with our expectations despite the dynamics around hard disk drive supply and softer U.S. Public Sector performance. Both software entitlements and maintenance revenue and services revenue resumed their typical growth patterns in the quarter. Turning now to margin. On our earnings call last quarter, we said we expected to finish Q3 with non-GAAP gross margins around 60% and non-GAAP operating margins around 17%. Actual impact of customer mix, OEM mix and Thailand flooding were all consistent with our forecast. That said, non-GAAP product margins, which reflected these factors came in about $5 million lower than we ultimately expected, in part due to new customer acquisition-related costs. Non-GAAP service gross margins declined 40 basis points sequentially rather than rebounding as we had expected, primarily…

Thanks, Nick, and good afternoon, everyone. As Nick described, our results were essentially as expected despite entering the quarter with considerable uncertainty regarding the cost and availability of disk drives. Overall, the business performed well with the only area of weakness being defense-related spending. We saw the bookings growth rate increase over the last quarter as evidenced by an increasing sequential growth rate and an increase in deferred revenue of $107 million, nearly doubling over the last quarter. Of particular importance is the second consecutive quarter of record NetApp branded new customer acquisitions with all-time records in both Storage 5000 and mid-size enterprise. Our major accounts have been a drag on revenue growth all fiscal year. But we saw a bit of a rebound this quarter as the major accounts in all geographies other than U.S. Public Sector produced revenue growth in excess of fiscal year-to-date levels. Our multiyear strategy to diversify our coverage model continues to contribute as we generated record sales from indirect channels. The federal slowdown also impacted Arrow and Avnet's business. But we were able to offset that with very strong growth in the volume segments with U.S. general territory bookings up over 35% year-over-year and our state local and higher ed bookings up more than 50%. In fact, in November, we won a Partner of the Year Award from CDW. Similarly, our E-Series OEM business remains very robust. And after 3 quarters, we are now at $509 million in revenue against the $600 million full year target we communicated at the time of the acquisition. Looking at product mix. We saw units of our 6000 series increase 2.5x on a year-over-year basis and over 40% sequentially. This is indicative of competitive success on several fronts. First, it shows our strength in performance-oriented workloads, particularly in…

[Operator Instructions] The first question comes from Aaron Rakers from Stifel, Nicolaus. Aaron C. Rakers - Stifel, Nicolaus & Co., Inc., Research Division: I'm going to focus on the Engenio or the E-Series business. I know that you had given a number on the combined year-to-date, $509 million, and I can back into that math. Can you talk a little bit about the branded side of the business, where we stand? I think your initial target was $150 million. And just kind of what's going on there in the branded trajectory of that business?

Yes, I don't have a specific number where we are. But clearly, over the course of the last 2 quarters we have been rolling out a number of solutions. We started with the HPC and the full-motion video solutions. We added the Hadoop and the analytics and some of the other things that I talked about in this call. So I think the solutions are all out, enthusiasm for the products are high. So in terms of the overall numbers and the overall activity levels, I think it's more or less on track. I think from a revenue perspective, the OEM side of the E-Series is clearly ahead of what we had talked about at time of the acquisition. I'd say the branded is probably not on that same trajectory, but clearly, certainly nothing that we're alarmed about at this point because the quoting [ph] level is high, the activity level is high and the solutions are now in the market. And we've actually closed some very, very large transactions. So, so far, so good, I'd say, but still early days.

The next question comes from Maynard Um from UBS.

[indiscernible] the first one. But you talked about the rebound in your major accounts. I'm just wondering...

Okay, just wondering in terms of the rebound in your major accounts, if you have any sense of how much of that is one-time budget flush versus sort of project-oriented spend. So I guess, the question really is how much visibility there is for the next quarter.

Yes. I think in general, I would say that the last 3 weeks of the calendar year were actually pretty strong. So certainly the classic question we get asked once we get past the mid-point of the year is what do we think about at the end of the year budget flush. And in general, I'd say that, that was probably stronger than I thought it was going to be. And that drove a lot of strength in our U.S. -- commercial side of the U.S., and it was mostly as you can well imagine, a large account phenomenon. I think at this particular point, the thing about having a January quarter is that we continue after the euphoria of December with the despair of January. And I think at this point, we just want to kind of see a little bit more into 2012 actual budget cycles. But throughout 2011, we saw all the dynamics that everybody saw. Deals got extended and all that stuff. But it closed out a little bit stronger than I thought. And I think it's probably a little too early to have a read on 2012. But certainly, I would think that the budget flush will at least be a sign of modest confidence. But that's probably as far as I'll go at this point until we get some more data points.

Maynard, this is Nick. The only thing that I would add to that is we have people in many of these accounts because they are big for us. So your question on the fourth quarter, this is our forecast and our guidance for the fourth quarter for these accounts includes a lot of bottom-up forecasting based upon our presence in those accounts and our knowledge on those accounts.

The next question comes from Shebly Seyrafi from FBN Securities.

The hard disk drive situation is going to go to supply-demand balance supposedly by mid- to early H2 of this year according to WD and others. You're talking about 9 months for a difficult situation for you in disk drives. But do you expect that whenever the situation improves that your product gross margin returns to that 53% level or so you had before the floods?

Yes. I think one of the things about the supply-demand balance is that it doesn't make up any of the supply gap of the prior 6 to 9 months, so I think how that plays out. And the other thing about the supply-demand balance is, I believe, it will be different for different classes of drives. Certainly, the desktop and the mobile, at least from what we hear, we're not consumers of those products, have been hit a bit harder. And the enterprise, while I don't think fulfilled 100% of demand, was certainly a bit better. As far as where we're going to go back, I don't want to give anybody the impression that the disk drive situation is 4 points of gross margin hit. That's not what we forecasted. The 63 points, you need to go back and also adjust for the OEM business that we didn't have last year, and likewise, the OEM business being bigger than we anticipated, which is a good thing. So I think the guidance we gave, I believe, for this quarter is that in the vicinity of 1 point margin hit as the result of the disk drives. And I think that's more or less where it is. So we don't certainly want to over-attribute anything else to that. I think that's what we expected, that's what we saw. But the one thing I would point out is I still think it's a little bit fluid in the market in terms of pricing and how that's translated to street pricing. So certainly, we've seen a lot of players, ourselves included, raise list prices. But the street pricing is still somewhat more fluid. I don't think that's settled out yet. So I still think the next 3 to 6 months, and then 9 months, I still think we'll be talking about making up previous supply. But next 3 to 6 months, we should see some settling out of the drive side and kind of know where it will be.

The next question comes from Deepak Sitaraman from Crédit Suisse. Deepak Sitaraman - Crédit Suisse AG, Research Division: First, just a clarification for Nick. Nick, is the $5 million impact on product gross margins that you called out due to new customer acquisitions, do you expect that to be an ongoing cost of business going forward? And then relative to your gross margin guidance of 59% for the April quarter, what are you assuming for product gross margins? Can you maybe talk a little bit about the puts and takes there in terms of mix versus the hard drive impact versus the pricing environment?

Sure, Deepak. Yes, let me just walk you through those couple of points. So in terms of the Q4 guidance, why don't I start there for a second? We actually would expect to have some benefit to product gross margins from a change in mix, right? In the third quarter, we talked about a negative on the mix side of the fence. So you're going to have a partial offset to that in our fourth quarter, think of the OEM business and those types of things that have a heavier end of calendar year revenue stream. The offset to that is in our fourth quarter, generally, we see a higher discounting level, right? So they basically offset each other. So the product gross margin that you see in the results here for Q3 is not that far off of what you should expect for Q4. In terms of that customer acquisition cost that were built into the Q3 actual results, again, that's part of the guidance that we put together for Q4. And if there's anything important there to call out, we'll let you know that at that time.

Yes. I think if you ask me the question, "Do we want a lot of new customer acquisition?" I think the answer to that is yes. And I think the $5 million, I think that's a factor. We also had relatively minor, but we're talking about $5 million here, of FX impact this quarter that was negative on the revenue side, which I'm sure will flow through the gross margin. That's a few million dollars. So $5 million has a few causes, and eventually, you start crossing it relatively thin. But the simple fact of the matter is we have now 2 quarters, a very, very strong momentum in new customer acquisition. Some of it is driven by in response to the concentration that we saw earlier in the year. So a fair amount of new customer acquisition is actually a new vertical for us, and that's been a big focus. We see the media and entertainment and healthcare as factors there as well. So trying to continue to expand our customer base, and it's good to see the momentum now 2 quarters in a row. And if $5 million is the price we pay, then I think we'd be glad to pay it.

The next question comes from Brian Alexander from Raymond James. Brian G. Alexander - Raymond James & Associates, Inc., Research Division: Yes, I guess, a follow-up. Do you think there's a permanent change in your gross margin structure for your branded business that's being caused by a step-up in customer acquisition that could actually escalate beyond the 50 basis point impact this quarter and become larger?

If that's the reason, then I think that would be a very, very strong long-term payoff for us. When I think about gross margin, I think we got a couple of things to play. Clearly, we have to drive pricing. We have the OEM mix being higher than expected. I think we want a full year cycle out of that business, so we understand what it means to us. Clearly, the unit mix moving to the high end is impactful. I mean, clearly, we had a gigantic jump in the 6000 units. And then the Public Sector component as being smaller in the mix. So I think there's a few moving parts here. So I guess, in my prepared commentary, I said that we want to really take a close look at this. Some of these trends are positive for us as a company, but they're also impacting the gross margin. So I think we really want to get another 90 days in front of us get one full cycle of the OEM business, another quarter of visibility to drive pricing, understand the unit mix and how stable that is. And I think from there, we'll probably have more company [ph] commentary on gross margin. That's kind of the way I would see it.

The next question comes from Jayson Noland from Robert Baird. Jayson Noland - Robert W. Baird & Co. Incorporated, Research Division: I wanted to ask about the HDD price increase, I believe that was early February. Tom, did you see any business get pulled into FQ3? And how sticky do you think that price increase will be? I know it's been pretty much uniform across the industry.

Yes. I think the -- I don't know whether it's just us, but price increases are not something that we do very often. And there's a lot of complexity. Let's not lose our grip on what we've done. We've basically raised list prices, right? And that's what we've done. In terms of how that translates, we certainly have customers with contracts with contractual price takedowns. We have OEM agreements that's got to have pricing in them -- the price increases that we give to our channel partners have got a 30-day effectivity date. We've got quotes outstanding that is up to us whether we choose who we want to honor them or not. So simply raising the prices -- I mean, the street price goes up. Otherwise, we would've all raised prices 10 years ago. So I think the flow-through of the street price also is a function of burning off and remedying some of these other situations. So the list price, I think that most of the industry has raised prices, but I think the street price is still very volatile yet. Jayson Noland - Robert W. Baird & Co. Incorporated, Research Division: And then any pull-forward into FQ3?

Okay, I could cut the follow-up questions. But that's a hard thing to say. Since we are honoring quotes, I would say most likely not.

The next question comes from Ben Reitzes from Barclays.

Tom, you spoke a lot about public. But can you talk a little more about Europe? I think that probably exceeded most people's expectations, at least ours. And it seemed like it got back to some pretty good growth. And obviously, that's the area everybody's worried about. And I think it was a little light last quarter. So what changed there? And what are you seeing into the next?

Yes, I think one of the things that we've had in the past, although it's been pretty constant this quarter, was since we didn't ship all the revenue that we had, sometimes there's a little revenue distortion. But the bottom line, if you go back to pure bookings, the bookings growth rate across all of NetApp was up this quarter from last quarter and Europe as well. And clearly, the German economy still appears to be robust. It still appears to be strong. As far as the Southern Europe goes, it's not a large market share place for us. So my response usually is when you don't have any market share, the macro is not that important. But overall, I think the European business and the major geos has held up for us reasonably well. And currency was kind of a headwind that they also had to contend with. So I think we're all pretty much pleased with the EMEA performance. And frankly, outside of this fence-related activity, the U.S. performance booking as well.

The next question comes from Amit Daryanani from RBC Capital Markets.

Just asking the question, I guess, on the competitor front. It appears you and EMC are going up more and more against each other as you both seem to be expanding your product offerings. I'm curious. Do you worry in the long term? And do you sense that pricing may actually start to get more aggressive due to this? And at least, when you look at your new customer additions you've had, I'm curious if you can talk about what percent of those wins you think have come from EMC displacements versus several OEM displacements?

I think -- I mean, we could talk about pricing theory whether when the pricing becomes more disruptive, when there are a lot of players or when there were 2 major players. EMC is relatively disciplined and so are we, I think for the most part. So I wouldn't expect anything really dramatic, although I do believe that there's some unsettling of pricing in the market right now, which I think will be temporary. I think going forward, clearly, as all products become more mature and we go deeper into the data center. Clearly, that's their stronghold. Clearly, they've done acquisitions where they compete with us more. So I think we knew this battle was coming. And frankly, as we see the industry, I think that there are really 2 players. If you look at the market share growth over time and really, they've been a share gainer, primarily inorganic. NetApps has been a share gainer as well, primarily organic, although clearly we added to that this year. And I think over time, they and us, clearly are going to have the ability to continue to invest and continue to innovate. So I think as time goes on, ultimately, I think the 2 of us are going to be the share gainers and are going to be the key players in this industry. And I think we should only expect to see that more and more.

I'm sorry. Could you just talk about the new wins that you had? How much of the dealings came from EMC displacements versus the server windows getting displaced possibly?

I'd say -- well, in some cases, it doesn't matter because usually when we're competing to displace the server vendors, EMC is the alternative that we're competing with. But we certainly have -- clearly, I'd say 3, 4 years ago, most of it was us and them competing for server vendors business. But at this point in time, I think a lot more direct competition between us and them and our respective installed bases. Clearly, them competing on the NAS side and us competing on the SAN side, deeper in the enterprise. So I don't really know the answer to your question, but it's increasingly EMC. But in any case, we typically compete with them either way.

The next question comes from Rajesh Ghai from ThinkEquity.

So if I look at your growth rate over the past 2 quarters for the core business, excluding Engenio, it's been in the 7% to 9% range. And if I look at your guidance and take the high end of the range, looking at a growth rate of 8% for the core business, assuming $180 million for the Engenio business. So the question is that looking ahead, is this the kind of growth rate we should expect for NTAP, which is very close to the market growth rate? And if not, what gets it higher?

Yes. I'd say probably that estimate for the OEM business is probably a little high, simply because I'm guessing is for the quarter that just passed will probably be their high-water mark. And one of the other things that we tried to put out in the prepared text is when we look at our bookings growth rate, clearly it translates into revenue growth rate. But the other thing it does is, it also translates into an increase in the deferred revenue balance on the balance sheet. So depending on the nature of the deals and contracts and ELAs and things of that nature, the revenue growth rate clearly is as you quote. But we also had a remarkably strong growth in our deferred revenue balance on our balance sheet. And I think that it's kind of the combination of those 2 is probably indicative of what our bookings actually look like. So in terms of new wins and our actual booking growth rate, it's still on a multiple to market growth rate. And over time, clearly, the deferred revenue will flow back through and the bookings and the revenue will normalize. But right now, we're seeing a spread between the revenue growth rate and the deferred revenue growth rate. In fact, deferred revenue growth rate, I think, has been up 20% plus every quarter this year. And last year, I think it averaged 15%. So overall, I think that the bookings remain robust. The translation to revenue in the near-term clearly has not been quite as high, but you should also see the deferred revenue as a proxy for our winning rates.

The next question comes from Katy Huberty from Morgan Stanley.

No. I wouldn't want it to be -- that we've signaled in any way that we were supply-constrained on that product because I don't think we were. So I wouldn't concur with that. Clearly, we've seen a very, very substantial uptick in demand for that product in the first quarter with availability. I believe that at this point, bookings of the new product have surpassed the bookings of the product that it's replacing. So I think the momentum is good, but I don't believe we've had an availability issue. Maybe there's different words around that. But I think from the factory, the product has been available on our normal lead time. So I don't think that, that's been an issue. In terms of where the demand is coming from, one of the demand areas for the small products or the 2000 family, interestingly, enough has actually been on the DoD side. And their slowdown has impacted the volumes in that area all the year long. So in terms of where the uptick in demand is coming from, it's almost all coming from the general territory area. So it's mostly gone through our channel partners. But I'll take that as feedback as a perception of availability. But certainly from our perspective, those things have been on normal lead times and have been available.

Your next question comes from Brent Bracelin from Pacific Crest Securities.

Tom, really just trying to get a better grasp on the rebound of the business. Clearly, DoD had a drag this quarter. But U.S. commercial up 11% sequentially, EMEA, up 23% sequentially. I think that's the highest sequential growth in Europe in a little over a year. How much of the rebound you're seeing outside of the DoD would you attribute to just seeing budget flush versus some of the share gains that you have or frankly just some of the major accounts are coming back? Again, trying to gauge the rebound we saw and really how sustainable it is going forward.

In my prepared commentary, I tried to go after that as well and said we clearly saw some positive things, and not just the rebound of the big accounts. We saw obviously an explosion in units of all types. It wasn't like one cannibalizing another, but 2000, 3000, 6000 is all up sequentially in a meaningful way, particularly the 6000 and the 2000. We certainly saw improvement in the major accounts, but we also saw new customer acquisition very, very strong as well. So all things considered, I think that there are a number of positive data points this quarter. But obviously, one point doesn't make a trend. Now new customer acquisition has been strong now 2 quarters in a row. And that's good. I think clearly, we'd love to convince ourselves that while the macro is different today than it was a few years back, but a few years back was our biggest new customer acquisition years. And that basically was a very, very strong precursor to the future growth. So at this point, I'm certainly not going to go out on a limb and predict it. I'm just saying is that the new customer acquisition and our efforts to diversify our customer base, particularly into some new verticals appears to be paying off. And I think that part we're excited about, and we'd love to see that continue.

The next question comes from Mark Moskowitz from JPMorgan. Mark A Moskowitz - JP Morgan Chase & Co, Research Division: Nick, I wanted to see if you can help us out in terms of understanding some of these new acquisition costs around the customer momentum, also the smart decisions initiative that's been undertaken recently. How should we think about the OpEx or the shape of the OpEx growth trajectory for the next couple of quarters? Will there be any sort of spikes there?

Mark, no, I don't think you should think about that on the OpEx side of the fence. I think what we've built in was on the margin side, some new customer acquisition costs that is built into the gross margins. Frankly, in terms of the guidance and the ranges, we've got some frankly conservatism built in so that we could cover some of that. On the OpEx side of the fence, we've given you, again, a specific guidance range here that you could back into. That's not inconsistent with the prior quarters. So I would not expect to see a big kick-up in OpEx at this point in time for those types of things.

Yes. Also we're rolling into our Q1, which is obviously the most challenging quarter we have. And that usually isn't a quarter that allows for a wide range of OpEx envelope. So in terms of the new customer acquisition, a couple of things about that. Usually, although we are seeing bigger first-time ever transactions with customers -- and I think part of that we're seeing in the 6000. Usually first-time transactions with customers usually involve knocking out the incumbent and they tend not to be large deals. And that's why the new customer acquisition is costly. It's not so much costly from an OpEx perspective so much as it's costly from a gross margin perspective. In terms of the launch, that was really around the 2000 and really getting the channel ready, getting all the training programs out there, getting all the pricing out there. So I think that the bulk of that spending occurred earlier in the quarter and the end of the prior quarter as opposed to this quarter. So you'll see the normal things at the end of the year. You'll see the commissions pick up and all the other things that happen in a typical Q4. But I would expect us to, as we enter Q1, to not be that aggressive on the OpEx side.

The next question comes from Andrew Nowinski from Piper Jaffray.

Just had a question on 8.1. Is it fair to assume that the early adopters of 8.1 will be your major accounts since the larger NetApp deployments should stand to benefit the most from Cluster-Mode? And then is there a professional services revenue opportunity if those customers just migrate from non-Cluster-Mode to Cluster-Mode?

In the Cluster-Mode, interestingly enough, it's not always new customers. I'm sorry, it's not always existing customers. It's a balance of the 2. But there's no doubt that our existing customers have been hearing this story for a long time, and they've been testing with 8.0 and into 8.1. So it's clearly a lot more activity there, but we actually have some brand-new, new-to-NetApp accounts that are jumping into the story with 8.1. So in terms of professional services on the migration, I would say yes. But I won't think it's going to be meaningful to our overall numbers. And the reason being is if they're existing customers and they're migrating, clearly, we want to enable them to make this migration and they will make this migration successful. And so basically trying to turn that into a revenue opportunity for ourselves probably is not in the spirit of partnership. So we'll probably do some activity. We certainly aren't going to do work for free. But on the other hand, I wouldn't consider that a revenue generator. We want to see people successful deployed or give them the help that they need, but we're not going to try to extract a price for it.

Your next question comes from Jason Ader from William Blair. Jason Ader - William Blair & Company L.L.C., Research Division: Tom, do you guys have a view on server-side Flash along with what EMC is doing and others? Do you guys have a plan there? And what's your overall view on the potential uptake in the market for that type of solution?

Well, thanks. And what I appreciate is after a year of being asked about SSD is that now we're back on the subject that really matters, which is Flash. First of all, Flash is going to be pervasive. And I think you're going to see it everywhere in the infrastructure simply because of the economics compared to alternatives of the payback that it has. But when I think about this odyssey over the last couple of years, we sat through the competition crowing about just replacing hard drives with solid-state drives and not impacting the softwares at all. And we're very, very clear that while that's an interesting niche market, that's not really where this technology would be optimally deployed. And our position all along has been that Flash as a cache is where it has the most impact. And I would say that we actually see probably more pervasive deployment of Flash in our systems than anybody else in the industry. And I think it's been a big part of our growth in the 6000, which is exploding. It's an every unit item. The other thing we said about Flash is that we saw systems in the long run to just be Flash and ATA. That the need for enterprise drives and hence, tiering software and all of those things would ultimately go away as well. But effectively, from an I/O per second performance, the difference between Flash and a rotating drive is so great, that trying to match those 2 different drives, the rotating drive doesn't make any sense. And now we've seen the competition talking primarily about Flash as a cache and talking about one drive type. So I think, all along, our view is I don't think we kind of conformed to the conventional wisdom on this. I think we've been an outlier all along. We've been asked about this on a lot of calls. But in the end, I think, I've been pretty clear with the strategy that we went on in our execution. So if you have a question on Flash on the host, I think that's a sure thing. For all the reasons that we're putting Flash in the disk array, I think people are going to put Flash on their host for performance enhancement. But from NetApp's perspective, I don't think the opportunity is simply selling cards into the host, and we may do that. But our real goal here is that we want to bring the data that's stored in Flash on the host into our data management methodology for backup and replication and deduplication and all of those things. And that's our focus. So you'll hear more from us on that dimension, but it isn't as simple. We're going to make a PCI Flash card, the software component and bringing that into our broader data management capability is really what our focus is here.

The next question comes from Ananda Baruah from Brean Murray. Ananda Baruah - Brean Murray, Carret & Co., LLC, Research Division: Tom, just interested to get your thoughts on pent-up demand as we go through this year and, I guess, into calendar '13. The drive companies have been pretty up -- have pretty publicly talked about their belief that a good portion of, I guess, of the capacity, sort of demanded will not be met this year and there will be, I guess, a good backlog going into next year. And just want to get your thoughts on it. And I guess, what impact that might have on seasonality as we get into the second half of the year?

Yes. I would be careful about parsing that statement one step further and that is, I think that meeting demand differs by drive category. And I think that the mobile and the desktop are in a little bit different category than enterprise drives and high-end ATA drives. And while I'm certainly not an expert on that segment, I think that the amount of aggregate demand in the enterprise space that was met last quarter was probably higher than where it was in the other spaces. So while it's still tight -- and I don't think that all of the demand in our sector has been satisfied. And certainly, we did leave revenue behind last quarter as we said we would and we probably will again next quarter. I wouldn't factor into your plans that there's some 20% or 30% unsatisfied demand that's going to come crashing down in the second half. That may be true of other sectors, but I don't think it's necessarily true of this one.

Yes. And as Tom indicated, last quarter, when we gave guidance that we expected not only a cost implication [indiscernible] as expected. But we expected revenue softness from it, which is also pretty much in line with our guidance range. We've built that similar type of both cost and top line challenging dynamic into our Q4.

The next question comes from Brian Marshall from ISI Group.

Obviously, there has been some concerns of share lots [ph] that in some of the new mid-range platforms out there, namely VNX. The company had a couple of difficult quarters, but it seems as though things are kind of on the rebound here. Can you talk a little bit about how much these results and guidance just kind of indicative of perhaps the eval period for some of these newer competitive platforms getting over and those orders are now finally coming back home to NetApp?

I'm not quite sure if that's the dynamic. I think frankly, if you look at our business all year long, the major accounts have been pretty much what this conversation has come back to the last 2 quarters. Beyond that, the general territory, the broader geographies, the rest of the business has all been very, very, very strong. And so for us, I think it's been a little bit more of a major account story, financial services in the first quarter. And clearly, we've got Department of Defense now. But once you carve those out, the business isn't substantially different from where we want to be. So I think the major accounts have been more of a swinger than any individual competitive dynamic. And I think one of the overlays that we've had, particularly after the first quarter, was the desire to diversify our base a bit. And I think that the new customer acquisition is important. So if I look at the NetApp story, the major accounts have rebounded, but they're still hardly robust. The rest of the business has actually been pretty strong. And I think we're setting the stage for the future with relatively strong new customer acquisition. But I would say that the kind of the ebb and flow of the major accounts has probably been the biggest ever between this quarter and last quarter rather than any type of competitive activity.

The next question comes from Keith Bachman from Bank of Montréal.

Tom, I wanted to ask you a question if I could going back to 8.1. Is there a notion of an upgrade cycle here? Will you see customers use 8.1 and say mixed environments? Or is it going to be new workloads that deploy? And what I'm really trying to ask is how should investors think about 8.1 on the impact of product growth rates?

Well, 8.x is basically the platform of the next decade of innovation. So to kind of put into the context of quarter-to-quarter impact, I want to be careful of that. What 8.1 represents is we're going to be recommending 8.1 for more -- and more and the clustering capability of 8.1 for more and more and more workloads as we go forward. So I think that there are some customer workloads that tend to be enormously performance-intensive. That will move to the clustering capability when they think they can support their environments. I would say that for most of the rest of them that I would expect to see Cluster-Mode actually go out in new greenfield opportunities and new applications as opposed to clustering what they already have in place, unless they have a very, very key performance issue like some of our scientific and technical customers and moviemaking and things of that nature. So how that translates into units? I'm not really sure. I also think that this is not a trivial technology. This isn't just one more feature. This is a fundamentally different way of dealing with this issue. So we had a major bank in here not that long ago, and there are a large number of frame arrays, and the frame arrays are all well and good until you span one. So you have a need that's bigger than one, you have to migrate data. But it's pretty clear that the discussion that clustering is a far superior solution to that problem because it's basically scales indefinitely. And that's a really, really powerful story. I could think of another story with another bank, as it turns out. And we're having a long discussion about their concerns about moving in this direction, not necessarily 8.1 but just…

The next question comes from Glenn Hanus from Needham & Company. Glenn Hanus - Needham & Company, LLC, Research Division: Maybe could you comment a little on the potential for operating margin expansion as we -- for the fiscal '13 year in light of perhaps the product gross margins might be a little bit lighter for a couple of quarters? How are you thinking about scaling the OpEx next year and the potential for operating margin expansion for fiscal '13?

I think for the next 6 months, the operating margin story is going to be the gross margin story. And the decision was that while we're in the midst of perhaps some temporary disruption in pricing as a result of the drives, that we were not going to whipsaw operating expense in search of some model and [indiscernible] falls out. So when we have a full cycle of OEM mix, now we've got a major what appears to be a change in the mix of our units, so we need to figure out whether that's sustainable over 1 quarter or a 6-month phenomenon. So over the next 6 months, I think we're going to be cautious for OpEx because clearly, the operating margin has come down and we're heading into Q1. But I would say for the next 6 months that we're not going to turn the OpEx knob very hard to try and meet a target if the gross margin is going to be volatile due to one-time events. I think in the second half of the year after we get through the next 3 to 6 months, we're going to have more visibility and we're going to have a stronger opinion on that.

There's time for one last question. The final question comes from Chris Whitmore from Deutsche Bank.

I wanted to follow up on Keith's question around the potential for an upgrade cycle but come at this from the 10-gig networking space. A lot of the networking vendors are pretty optimistic about a spending cycle being driven in part by Romley and increasing adoption of 10 gig in a lot of data centers. Do you see that as a driver for your business as we move forward?

Well, we've been 10-gig capable for a while. And sometimes within the data center, we get to see obviously much more of these high bandwidth links than you see more generally within the enterprise. So if basically this is going to be a part of a rearchitecting of the data center to take advantage of virtualization -- and clearly that's the trend that we see, is that the virtualization trend was key. And we get asked a lot about how far that's along. I think the real trend is how many people have really redesigned their data center to take advantage of what virtualization is and build a big shared infrastructure capable of running many apps that's highly automated, highly efficient. What people would call -- we call it shared virtual infrastructure or the private cloud. I think those are all factors. One thing that 10 gig does that, I think, plays to our strength is that it will enhance NFS performance. And when we first pursued the VMware business, our business there was 90% SAN. Now what we see in VMware is it's roughly 50-50. So clearly more and more customers are seeing the capabilities of NFS. And if that's going to enhance NFS performance, not only in the data center but even more broadly, then clearly that would play to our strength.

Thank you, ladies and gentlemen. This concludes today's conference. Thank you for participating. You may all disconnect.