Michael G. O'grady
Management
Yes. I want to talk about that a little bit more. And I think it's important that, that part of the set of initiatives there is across the business, so both on the personal and the institutional side. And it is something that very much we spent the time sizing up but I think more importantly, have already begun to implement. On the personal side, really, what this is primarily is implementing a fee methodology and schedule, if you will, that's objective and simple and transparent to clients. And as a result of that, we think it better aligns the fees with the value proposition that we deliver, and as a result, the fees can and will change for a number of clients. Some will go higher, some will stay the same, some will go lower but overall the way we sized it out, we do see that overall, our fees will go up. That's something also that was implemented at the beginning of the year, so we expect to realize the benefits throughout 2012. On the C&IS front, that's a different business, if you will, with regards to how you think about the value proposition and the fees that we receive from our clients, and I think it's important on that front to separate between new business, business that we're winning now versus business that's been in place for a long time. On the new front, there I think that the business takes into account the current environment we're in and the services that we're providing. And so that business, the value proposition, if you will, is well aligned. It's on the existing business where on a client by client basis, we spent a lot of time looking at all the clients, both those that the activity with them and the services we provided continue. But more importantly, with those where it's changed over time. Where previously, when we entered into the relationship with them, the activities that they anticipated and we anticipated have now changed in some respect. So they previously would have potentially anticipated doing more securities lending, but now at this point, are not doing that. It's really a situation then when we address that with them in a way to realign that value proposition in a way that works for both parties. So that could involve just doing new services with them. We can manage some of their assets as a way to improve the overall relationship for both parties. So that process is something that's been designed, but then as far as the implementation, it's been happening for some time period and will continue going forward but in a very measured way.