Michael G. O'Grady
Analyst · ISI Group.
Yes, there definitely is, going forward. I mean, we've had the balance between -- in Driving Performance between revenue and expense at about 40% revenue, 60% expense, which we've been pleased that, that balance has held up. And going forward, whether it's exactly that same proportions, not clear, but all the same initiatives on both of the fronts. And with regard to the revenue side, as I mentioned, with PFS, we have had further improvements there. And that was less with a across-the-board change in our fee structure, which we did going back to the beginning of this program, but it's more around specific areas and specific relationships where we have different discounting practices. And we've been able to better align, as we've talked about, the value proposition that we're delivering with the fees on a more granular level with our clients. And then with C&IS, I would say, as I mentioned, again, we saw the benefit of some of the early work that was done in trying to align certain relationships where the economics or the financials did not match up with the level of service that we were providing. And frankly, that's been a good exercise as we've gone through it because I think it helps -- beyond the financial impact, it helps with the client relation aspect of it, to make sure that we are providing services that they want. And that when they appreciate that level, I think, they're more inclined to pay for it. So we expect to continue -- that's an ongoing process as we go through the various relationships because in this business, none of it is static, and so you have to constantly do it.