Gerard Cassidy
Analyst · RBC.
Good. How are you? Congratulations, Jason. Mike, you touched on Northern One a number of times in your prepared remarks as well as your answers to questions. As outsiders, investors, how should we measure the success of what you're trying to achieve? Your peers are using similar types of programs as well or strategies. I was wondering if you could somehow point us to some metrics that we can review regularly just to measure your success in pursuing this strategy?
Michael O’Grady: Sure, Gerard. So to your point, using One is not unique. The fact that it's One Northern Trust is, what is unique about it because it's our business that we're focused on with it. And it's something that, Gerard, is really important, I'll say, within the company, but also in the marketplace. Within the company, we want to make sure that we're breaking down silos and that everybody across the company, regardless of what business or group you're in are working together, in order to get the right outcomes. And that can be, certainly, as we've talked about on the client front, it can also be in ensuring that we're getting the right efficiencies across the businesses, so that cuts across that way. And then as I mentioned, certainly going to market and with the client, we're stronger as Northern Trust than we are as any one of our businesses alone. So that's what's behind it. To your point on measuring it, the way that we're doing it is, we start with the specific objectives of what we're trying to do. So thinking about specifically, I mentioned, okay, how many times did we go to market with a new opportunity where it involved two or all three of our businesses to do that. That's something that we can measure, granted it's an internal measurement or metric, but it has to start there if it's going to flow through to the KPIs that the key performance indicators that we're then looking at, which really then it's going to be in our organic growth rate. And so that's what we're trying to drive is a higher organic growth rate. And so to do that, we need to see that collaboration between the businesses. That then flows into our financial performance overall when you add into it, the markets and the impact from that. So ultimately, you're going to see it in the financial performance. And we can provide, I'll say, some KPIs as we go forward here, that's part of what I mentioned with Steve Franken, who as you know, has worked across all of these businesses in one way or another over his career. And that's why we're looking to not just say One Northern Trust, but actually ensure that we're doing it by operationalizing a lot of those activities.