Good day, ladies and gentlemen, and welcome to the First Quarter 2016 Nu Skin Enterprises Earnings Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. As a reminder, this conference is being recorded. I would now like to introduce your host for today's conference, Mr. Scott Pond, Head of IR. Sir, you may begin.

Thank you, Skylar, and good afternoon, everybody. Today in the room with me are Truman Hunt, President and Chief Executive Officer; Ritch Wood, Chief Financial Officer; and Joe Chang, Chief Scientific Officer. During the call, comments will be made that include forward-looking statements. These statements involve risks and uncertainties and actual results may differ materially from those discussed or anticipated. Please refer to today's earnings release and our SEC filings for a complete discussion of these risks. Also, during the call, certain financial numbers may be discussed that differ from comparable numbers obtained in our financial statements. We believe these non-GAAP financial numbers assist management and investors in evaluating and comparing period-to-period results in a more meaningful and consistent manner. Please refer to today's earnings release for any required reconciliation of non-GAAP financial numbers. I'll now turn it over to Truman. Truman Hunt - President, Chief Executive Officer & Director: Thanks, Scott. Good afternoon, everyone. We appreciate you joining us today. As stated in our press release this afternoon, we exceeded our top and bottom line guidance for the first quarter. Revenue came in at about $472 million, and was negatively impacted 5% by currency fluctuations. And earnings per share were $0.42, excluding the non-cash charge for the Japan customs ruling, which we announced a few weeks ago. As we noted in our press release, we're also raising our annual guidance. Favorable foreign currency swings have been helpful in recent weeks and we're also encouraged about the growth drivers we have to deploy with ageLOC Youth and ageLOC Me beginning to rollout in the second quarter. We are looking forward to a return to both local and, hopefully, as currencies continue to move in our favor, reported currency growth in the second quarter. Now, at first blush, one might look…

Thank you, Truman. Good afternoon, everyone. We delivered our first quarter revenue at the top-end of guidance with earnings per share excluding the Japan customs charge ahead of guidance. In addition, we increased our annual guidance, adjusting for a portion of the recent weakening of the U.S. dollar against foreign currencies. Generally, the core business is tracking consistent with the guidance we provided in February. We expect solid sales growth of 6% to 8% in local currency terms in the second quarter and continue to project local currency growth for the year. Operating margin for the first quarter was 1.7%, or 8.4% when excluding charges related to the Japan customs ruling, compared to 12.6% in the same prior year period. Gross margin was 70.8%, or 77.4% when excluding the customs expense, versus 80.7% in the first quarter of 2015. The first quarter gross margin was negatively impacted by higher allocated overhead costs on a lower revenue base as well as continued pressure from foreign currency fluctuations. However, we anticipate second quarter and 2016 gross margin will normalize and lift back up above 78%. Selling expenses for the first quarter were 41.5% of sales compared to 43.1% in the prior year. As discussed in the past, selling expenses are impacted by revenue growth and by the number of sales leadership qualified for incentive trips. Given the lower number of qualifiers, our selling expenses were lower in the first quarter compared to the prior year but mostly consistent sequentially. We've worked to contain our overhead expenses with general and administrative expenses of approximately $130 million in the first quarter or 27.6% of revenue compared to approximately $136 million or 25% of revenue in the prior year period. We incurred a loss of $2.9 million in the other income expense line item. Of…

And our first question comes from the line of John Faucher from JPMorgan. Your line is now open.

Yes. Good afternoon, everybody. Truman, you talked a little bit about sort of some encouraging numbers coming out of March and April, I think. Truman Hunt - President, Chief Executive Officer & Director: Yeah.

And yet by our calculation, it looks like the Q2 organic guidance is a little bit lower than where it had been before. So, trying to understand that, is that just simply coming off of a lower base than you thought coming out of January, February, can you just sort of give us a little bit of color in terms of what's more optimistic yet at the same time maybe the guidance is a little bit softer? Truman Hunt - President, Chief Executive Officer & Director: Yeah, I'll let Ritch comment specifically on the guidance. But let me just comment on some sales force dynamics. I mean, we're obviously pretty much through the month of April now, and April included our LTO launches of ageLOC Youth in Southeast Asia as well as ageLOC Me in Greater China. And I think, John, what makes us optimistic for Q2 or at least comfortable with the numbers that we're putting out there is the fact that those events went really well. And so, April has been a good month. And just we're off to a good start in Q2. Ritch, do you want to comment specifically on the guidance?

Yes. Yeah, thanks for that question, John. And, basically, when we adjusted our guidance in February, we didn't provide any Q2 guidance. So this is the first time we've really established, based on our revised projections, what our Q2 is. So, for us, it doesn't reflect any reduction; it really reflects the core business trending exactly in line with where we thought it was when we revised guidance.

Okay. And then one follow-up. Okay. I guess I thought it was in the last call that you guys said you thought you could do double-digits in Q2. So maybe we'll go back and check the transcript on that. And then, secondly, as you look at the earnings guidance, it seems like earnings guidance going up by more than the FX change in the revenue, so what's driving the additional earnings upside relative – because the top line seems to be an FX change but the bottom line seems a little bit more than that. Thanks.

Yeah. Good point. We also exceeded our first quarter a little bit, which gives us a little more confidence as we go forward. So we picked up a few cents on that side of the equation, a few from Q1, and then I believe our margins, they'll be impacted a little bit as well by the increase – the improvement in the currency picture.

Okay. Thank you.

Thanks, John.

And our next question comes from the line of Tim Ramey from Pivotal Research Group. Your line is now open.

Thanks so much. So it's difficult to get the numbers up on the 2Q based on sort of sequential numbers from the 1Q, as you might guess. And the way it seems to work in my model is, you'd actually show year-over-year growth in Greater China. Is that a reasonable expectation of what you're talking about, for the 2Q?

Yeah. We benefit quite a bit, Tim, from the LTOs that will be happening in the second quarter. So we do anticipate a year-over-year growth in Greater China, driven by the launch of the ageLOC Me product there.

Okay. And would that also be true of Southeast Asia or more like flattish numbers there? I'm trying to figure out what the levers are and I'm just not quite there.

Southeast Asia will also be up. That's correct. We've got limited time offer of ageLOC Youth, which was in April. So we've had a good chance to see the strength of that launch, and we do anticipate Southeast Asia will be up as well year-over-year.

Okay.

Those are the two primary drivers, obviously, to the improvement coming from those two regions.

Okay. And then just, as I think about margins, tell me if this is a reasonable way to think about what's occurred over, say, the last couple years or maybe five-year period. As you pulled on the string, you effectively grew revenues much faster than your costs or your costs weren't catching up because accruals for incentives were pushed into future periods effectively. And so, margins were better than we might have – what might have been normal. And now we're kind of on the flipside of that spring compressing a little bit. If that's a reasonable way to think about it, where's the equilibrium on that spring? Is it – it's probably not 15% operating margins, but it's hopefully not 8%, either.

Yeah. Yeah, good point. I think the way I would look at it is that we have a fairly fixed base of overhead costs, so as you're able to expand your revenue, when you exceed the budgeted revenue and go beyond that, there's quite a high percentage of that additional revenue that drops to the bottom line, so you become quite profitable. The incentives track in line with revenue, and the faster the revenue growth, you actually see a higher payout in our overall selling expense number, so most of the margin benefit comes through our leveraging the overhead costs. The one other item that's really impacted us over the last two years, three years is just foreign currency as it relates to our gross margin. We've lost a couple percentage points as currencies have moved close to – 20% over the last four years, that's impacted our gross margin.

Sure.

So, the two primary things are simply that, our gross margin impacted by currency, together with, losing that leverage as our revenue has come down on our overhead base.

Sounds good. Okay. Thank you.

But I think going forward, just to kind of point to your other question, 15% is probably a great margin when we're back close to the $3 billion range. In the meantime, it's probably, we're projecting 11.5% or so this year, it's where our model is, and growing from there as the business starts to expand again.

Great. Thanks so much, Ritch.

You bet.

Our next question comes from the line of Olivia Tong from Bank of America. Your line is now open.

Thanks so much...

Olivia, we're not quite able to hear you.

Oh, can you hear me now?

Yeah, there you are. Yep, we got you.

Perfect. Sorry about that. So I just want to go back to the guidance, because I'm still having some trouble making the different pieces add up. I guess starting just with Q2, I also remember you saying last quarter that the different events that you have should result in double-digit local currently sales growth in Q2, so I get the top – so it sounds like Q2, the guidance is coming a little bit lower relative to what you had expected but the full year is, obviously, flatter by better FX. But then on the other hand, the distributor numbers were down both sequentially and year-over-year across the board. So can you help me understand, within your EPS guidance then, how much of that improvement is FX, and how much is other stuff, whether it be better management of costs, what have you? Thanks.

You bet. So, I'll have to go back and see, too, what I guided to Q2, but I haven't adjusted my model and it's reflective in our overall year numbers as the business really has trended in the first quarter, and then as we expect in second quarter and forward, very consistent with where it was when we sort of recalibrated the business in February and came out with that guidance. In terms of the overall operating margin, we're still guiding pretty close to an 11.5% operating margin. I think I've got 11.6% or so in my model. So fairly consistent with where it is. We do pick up some benefit as the currencies begin to move in our favor. It should help our gross margin line a little bit, particularly. But I really haven't adjusted the margin too much as well. We took up the revenue by about $50 million and that impacts, we picked up about, let's call it, $0.16 or so impact in our EPS number. The other part of that EPS lift came from the fact that we beat our initial guidance in Q1, so I don't know if that reconciles your numbers. But we were $0.04 ahead of the high-end of our guidance in Q1, so that pushes into the year, and then we raised another $0.16. Truman Hunt - President, Chief Executive Officer & Director: And, Olivia, if I could just add to that, as I mentioned in my comments, we anticipated that you might look at the Q1 data and have a hard time concluding that we can put up the number we're talking about for the year, and that's understandable because the Q1 data was in line with what we guided, but was below where we ideally would have liked to be. And so, with respect to the sales force dynamics, I guess I would just encourage you to think about two things. One is that our Q4 was probably augmented a little bit by some LTO events in Q4. Q1 had really no sales events in it. And April is really the kickoff for product launch events around the world. And so, there was likely a little lull in the action, frankly, in January and February, and then March picked up, and the launch events have gone really well in April. So we're just seeing a pickup in activity that still leaves us comfortable with the numbers we're putting out there.

Got it. Thank you.

Thanks, Olivia.

Our next question comes from the line of Bill Schmitz from William Blair (sic) [Deutsche Bank] (25:43). Your line is now open.

I assume it's Deutsche Bank. There must – someone else from William Blair (25:48). Hi, good afternoon, guys. Truman Hunt - President, Chief Executive Officer & Director: Yeah.

Congratulations.

Thank you. So I guess my first question is, do you guys have any way of calibrating what your market share is within direct selling in China? And so maybe if you can sort of tell us what sort of growth of direct selling is in China and then kind of where you guys fit in. I know it's not an easy number to get, but I also know that some of the stuff comes out periodically. Truman Hunt - President, Chief Executive Officer & Director: Yeah, actually, the government puts out numbers for direct selling companies , since we all have to be registered and we all report our revenue numbers. And the industry – I mean, I wish I had the data in front of me, Bill, but the industry continues to trend very well. In fact, China should surpass the U.S. in market size this year for the channel generally and U.S., I think, in terms of roughly a $35 billion a year or so market. So direct selling has done extremely well in China since the initiation of the new regulations. And within the channel, there are always companies who are more up or more down than any other particular company, as businesses just trend a little bit differently based on individual factors. There are many companies in the market – well, many, I guess, I would say, several companies in the market who are doing better than we are. And that actually gives us great hope for the future and optimism that the market has a lot of potential. So I think we've fall in – if you look at the top 10 direct selling companies in China, we're like in 9th or 10th or so, aren't we, comparatively, with the top companies several times our size, like probably 5 times, 6 times, 7 times, 8 times our size. And yet we're substantial, we're recognized as a global player. In fact, I recently participated in some trade meetings in Washington, D.C. involving Chinese officials, and fortunately within the direct selling community, they have a very favorable opinion of Nu Skin Enterprises and we're right there with the other top companies.

Got you. So, I mean, do you know why you're losing market share or is it just a hangover from what happened with TR90 way back when? Because I know it's hard to count, I've (28:17) asked the question a bunch of times but, like, do you know where your distributors went when they left Nu Skin? Truman Hunt - President, Chief Executive Officer & Director: Well, we don't really track where individual distributors go, but I would say, Bill, that what we've been through in the last two years is, as directly related to the business interruption that we really experienced in the first quarter of 2014, and what we've been doing since then is just basically stabilizing and recalibrating and putting the business back on track to grow. And so, much more than TR90, it was really, the event with the People's Daily and the fact that we elected to essentially shutdown the recruiting process for several months. And then dealt with the ramifications of what we had anticipated to be a very high growth rate and you know all the inventory issues that we had to work through. And so, really, it's been that. I mean, it's much more so than TR90 specifically, wouldn't you say, Ritch?

Yeah, I think that's exactly right. This is really our first significant product – new product launch that we've had since the People's Daily, and those issues hit us in 2014. So it's been two years sort of working our way through the inventory challenges we had. Now, we feel like we have some ammunition to actually grow the business and I think that's reflective in Truman's comments earlier about our optimism to see the business turnaround in China.

Okay. And then just one last one. I mean, it looks like sequentially distributor numbers were down in every region except for Europe. Is there anything you guys can do outside of LTO activity to sort of reignite the network? Because sometimes it feels like I think a lot of these upstart direct selling companies who are much better at sort of social selling and digitized platforms are the ones who really seem to be gaining share. So, are there any big investments you're making on that front that you can talk about right now and then maybe some other initiatives you could possibly use to drive some of that activity in enrollment outside of the LTO process of course? Truman Hunt - President, Chief Executive Officer & Director: Yeah, so just one thing real quickly, Bill, that influences significantly month-to-month and quarter-to-quarter trends on sales leaders that is, frankly, a little bit hard for the Street to see, is that, we run the business on a cycle that includes incentives to qualify for trips. And what we're finding is that people work for trips. And so, at the end of December, for example, we had a couple regions whose qualification periods for trips were ending and that likely positively influenced our sales leader count at the end of December, and there just were no such qualification periods at the end of March that influenced the sales leader numbers. So trips drive activity. And as you mentioned, digital is becoming a very important part of the business for almost all direct selling companies, and we are very much in the middle of the digital transformation ourselves. And it's frankly one of our top priorities for the year is to digitize the business and enable people to really do the business through social media and mobile channels. And so we're all over that, and in fact our entire organization is focused on it, and we're very excited about what's coming down the pike.

Okay. Great. Thanks so much, guys.

Thanks, Bill.

Our next question comes from the line of Mark Astrachan from Stifel. Your line is now open. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Yeah, thanks. Good afternoon, everybody. I wanted to go back, Ritch, to one thing on the gross margins. So trying to figure out what accounts for the change in the gross margin expectations from what you said in February to tonight?

So, what I'm projecting going forward is about 78% to 78.5% in Q2 through Q4. Q1 was a little bit down for a couple reasons. We have some – an allocation of overhead that we've talked about in the past that we pull out of G&A and allocate up to cost of sales, and the fact that that number was a little higher combined with the lower revenue number impacted our gross margin for Q1. Also, another thing that started is that once we started selling ageLOC Me, we have the development asset that begins to amortize as well. So that was about $1.3 million that came through in the first quarter and we really hadn't sold a lot of ageLOC Me at the time. So we'll start to benefit from the fact that we have sales of that product now. Higher sales amount will also show that sort of fixed costs that we're allocating from G&A up into cost of sales, it'll make that a smaller percentage. So that's why I'm confident we'll get back above 78% going forward. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: But correct me if I'm wrong, previously you were saying, what, 79.5% to 80% is what I have in my notes, so it sounds like it's still at least a little bit worse than that. Is there something beyond ageLOC Me which I assume at least was, to some extent, in the numbers?

I mean, I think – yeah, those were numbers we had given, I believe, at the Investor Day that I revised down, when we revised our numbers, seeing the expenses come in a little bit lower and also impacted by the foreign currency adjustments that we made to bring our numbers down in February. So, yeah, I don't think there's much different, and that's reflected in the fact that our earnings per share are going up. We're really not taking that cost of sales number down from where we recalibrated to. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Okay. And then just a housekeeping item, what are your expectations for ageLOC Me and Youth in the second quarter, and if you could give it by region, that would be helpful.

Yeah, we actually haven't broken it down by region. We have, obviously, some LTOs and then the product is actually selling full time, for example, Youth is now fully available for sale in the Americas. So we haven't actually broken it down. But what we have talked about is what we anticipate to get from launch revenue in this year. I think we talked about around $150 million that we expected from launches. That number still remains pretty consistent, and there's probably about $80 million to $90 million of that that we would anticipate here in the second quarter, which is part of the reason for the increase from Q1 going to Q2. So there's probably around $80 million to $90 million of launch sales in the second quarter modeling. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Got it. Okay. And then I wanted to go back to the commentary about optimism in the March and April trends per what you said, in the context that sales leaders got worse sequentially and year-on-year in all regions, and correct me if I'm wrong but I thought sales leaders are recorded at quarter end, so that shouldn't the March end numbers have seen some of the optimism that you're talking about or did all of that come in April?

No, some actually did come at the end of March, an improvement over January and February, a little soft at the beginning of the year, but saw an increase there. And, obviously, we don't have April numbers yet. But what we're seeing in the trends, as Truman talked about with the launch of the product, we believe will build that sales leader number together with an improvement in our active base as well. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Okay. So do you expect sales leaders to grow in second quarter?

Yeah. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Okay. So this should be up or it should just get better sequentially?

No, it will definitely grow sequentially – definitely sequentially. And year-over-year, I don't have that number right in front of me, but I'd anticipate, since we're growing in local currency, we'll probably see growth in our executive base as well. Mark S. Astrachan - Stifel, Nicolaus & Co., Inc.: Okay. Thank you.

And our next question comes from the line of Beth Kite from Citi. Your line is now open.

Great. Hi, Truman and Ritch. Thanks so much for the time today. I have a couple of questions. First, on the sales strategy, given that that kind of caused a big hiccup for me in Korea in December, if you could just talk broadly about, if it's now – if there's sort of a new plan across all your regions as that launches to offer it one way or a couple ways, still have the 12 month offering for cartridges, et cetera, as a package? Then secondly, I was wondering, for the U.S. launch of Youth via subscription, if you could just help us understand how that uptake was in March? And then – let's see, two more questions quickly. One, I was wondering if you have an operating cash flow target for 2016 you can share? And then if there's anything new on the SEC investigation? Thanks so much. Truman Hunt - President, Chief Executive Officer & Director: All right. So the sales strategy for me, as we have discussed, has varied from market-to-market, as we have, frankly, been trying to figure out what the best mechanism is. And so, our response to the introduction of ageLOC Me in Korea was softer than what our team had forecasted. But in retrospect, if we look at the number of sales leaders and size of the market, it really wasn't all that disappointing. It's just that our team had higher expectations than what they hit, and felt that sales had perhaps been muted by the requirement to sign-up for a 12-month subscription, which is also understandable, I think. And so, we tried that mechanism there. We're trying other mechanisms as we now introduce it elsewhere around the world. Japan is trying a discounted coupon approach. China actually just basically has gone…

Yeah, I did it. In terms of Youth in March in the U.S., I think, it was really solid. We liked what we saw. It's going to be a great product and continues to sell slightly ahead of what we had forecast in the U.S. So good uptake with both the subscription orders but also what we're seeing here in April with Youth in the Americas. And then cash flow, I think, around $225 million is where I'd recalibrate based on where we came in at Q1. And the last question was around the SEC. Truman Hunt - President, Chief Executive Officer & Director: Oh. Well, as I think everyone is aware, we've previously provided some information on the discussion we've been having with the SEC. At this time, however, we really don't have any update to provide anyone. So there is just nothing that we can report there.

Got it. Thanks so much.

Thank you, Beth. Truman Hunt - President, Chief Executive Officer & Director: All right, I think there are no further questions in the queue. So, with that, we just thank you again for joining. And, as always, we'll stand by to answer any further questions that you have. Thanks, everyone.