Mike Ball
Analyst · Richard Vosser from JPMorgan. Please go ahead
Let’s talk about the IOL to start off. So, let’s talk about the IOLs to start off. So, the IOLs as Joe said this is the first quarter of growth since 2014. And what I said early on in taking over this position is that we had to come back to supply and service excellence as a condition to get this business turned around. And I also said it would take some time. And as I now look at supply and service, I am very pleased as to where we are. If you look at our intraocular lenses, service level right now we are up over 99%. If you look at custom packs and you recall that I talked about custom packs before as being a real issue with the sales force, we have the issues on those down by 90%. Now in fact, the condition we are in, in the second quarter is the best we have ever been since we started tracking them. And overall, back orders are down 50%. This has allowed our sales representatives then to get back into the office and start selling again and also to start going after new accounts, recall that in the past has been a defensive posture, it’s not allowed them to either sell to current accounts really or certainly go after new accounts. So, having the base fundamentals then fix to a large degree has allowed them to get back out there. And as they have got back out there, they also have some new technology to talk about. Joe alluded to it in the United States we have got the ReSTOR Toric 2.5 and 3.0 out there. And those lenses seem to be getting some traction. Recall that one of our major competitors, Symphony has a Toric multi-focal lens as well and the fact that they have had a whole line and we really did not make for better fight. So, we have now leveled the playing field and the representatives I believe are taking full advantage of that. So, they are moving forward in the U.S. And what you find is once you start having success in these lenses, there is a halo effect around all of the products. So, I feel like in the U.S. we are starting to make a move. Now, I am not declaring victory on IOLs right now, what I would say is that we have stabilized the situation, I am looking forward to continuing quarters and we will see what happens, but I feel stabilization has come about. Outside the United States, we have got UltraSert, which seems to be going very well, as well as PanOptix and a PanOptix Toric that we are launching. So, as I step back and look at the IOL situation, I feel like again we are turning the corner there. We have got some stabilization likely to be bumpy over the next few quarters, but so far so good on that side.