Good afternoon, and thank you for attending today's Offerpad First Quarter 2025 Earnings Conference Call. My name is Jayla, and I'll be your moderator for today. [Operator Instructions] I'd now like to turn the conference to your host, Courtney Reed. Courtney, you may proceed.

Good afternoon, and welcome to Offerpad's First Quarter 2025 Earnings Call. I'm joined today by Offerpad's Chairman and Chief Executive Officer, Brian Bair; and Chief Financial Officer, Peter Knag. During the call today, management will make forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Forward-looking statements are inherently uncertain, and events could differ significantly from management's expectations. Please refer to the risks, uncertainties and other factors relating to the company's business described in our filings with the U.S. Securities and Exchange Commission. Except as required by applicable law, Offerpad does not intend to update or alter forward-looking statements, whether as a result of new information, future events or otherwise. On today's call, management will refer to certain non-GAAP financial measures. These metrics exclude certain items discussed in our earnings release under the heading non-GAAP financial measures. The reconciliations of Offerpad non-GAAP measures to the comparable GAAP measures are on the financial tables of the first quarter earnings release on Offerpad's website. With that, I'll turn the call over to Brian.

Thank you, Courtney. Let's start with a quick look at Q1 results, then I'll share how our continued efforts are laying the foundation. So we're built for today's environment and ready to accelerate as volume returns to more typical levels. In Q1, we met the midpoint of our revenue guidance, driven by a balanced mix of offerings. Our cash offer program performed as expected, while our asset-light services, including the B2B renovate business, Direct Plus buyer program and agent partnership program contributed significantly to the top and bottom line. Highlighting the strength of our Renovate business, we delivered a record quarter, generating $5.3 million in revenue, representing an annualized run rate of approximately $20 million. This marks the highest quarterly total since the launch of the product and further solidifies Renovate as a key driver of growth going forward. And today, we're excited to announce new partnership with auction.com. Offerpad Renovate will become a preferred provider of renovation services for buyers on their platform from local community developers to large institutions. It's a meaningful step forward as we help buyers transform properties into move-in-ready homes, expand our renovation business and deliver greater value to buyers, sellers and communities across the country. As we still Renovate and strengthen our core offerings, we're also prioritizing diversification through high-margin revenue streams, streamlining operations and managing resources with discipline. Together, these efforts are positioning us well to reach positive adjusted EBITDA and drive sustainable long-term growth. The housing market continues to be shaped by sustained macroeconomic pressures that have been building for some time. Elevated mortgage rates and persistent affordability challenges have kept transaction volumes near historic lows and new tariff developments are adding a fresh uncertainty and anxiety for consumers weighing major financial decisions. These headwinds are not new. They've been unfolding over…

Thank you, Brian. Over the past several months, we've remained focused on strengthening the business through thoughtful cost efficiencies, operational improvements and targeted process enhancements. In April, we implemented significant changes expected to drive further operating expense reductions throughout the remainder of 2025. Our refined customer experience process is also accelerating response times, resulting in higher customer engagement and inspection volume. These initiatives support our broader strategy of growing revenue on a more efficient foundation, ensuring financial resilience across a range of market conditions. At the end of the first quarter, we held 671 homes in inventory with only 13% aged over 180 days and not under contract, an improvement from 22% at year-end. This progress is expected to support higher margins in Q2. In addition, we have been selectively ramping up acquisition volumes by focusing on targeted buy boxes and stronger market segments, setting us up for increased home sales and better alignment with seasonal trends and market dynamics. During the first quarter, we acquired 454 homes, an 18% increase from the fourth quarter consistent with our disciplined approach to inventory management. While our cash offer business remains a key driver of revenue, our asset-light services, including renovate, Direct Plus, and the agent partnership program have become an increasingly meaningful contributor to margin. Over the past year, more than 40% of our contribution profit after interest has come from asset-light services a trend that continued in the first quarter. First quarter revenue totaled $161 million, in line with guidance with 460 homes sold. Revenue declined 8% quarter-over-quarter and homes sold decreased 9%, primarily reflecting the strategic reduction in acquisition pace during the middle and latter part of last year. Net loss for the quarter was $15.1 million, a 14% improvement compared to the same period in 2024. Homes sold…

[Operator Instructions] Our first question comes from Nick Jones with the company, Citizens Financial Group.

Great. I had two. I guess, the first one on the acquisition pace of homes, kind of given the seasonality of the industry as we try to model out the rest of the year and try to kind of think how you would strategically acquire homes, is it -- I mean, should we be kind of assuming that the bulk of the acquisitions are going to happen early in 2Q, slow down into 3Q and then like pick back up again in 4Q given the seasonal pattern in line to pick things up when they kind of are typically lower? And then I have a follow-up on kind of private listings.

Sure. Nick, so there's really 2 dynamics going on. Yes, of course, we expect that there's seasonality, and that will impact the volumes to some extent. But the second is, as we've talked -- as we've discussed in prior calls, we are ramping up -- we went down to lower -- intentionally down to lower acquisition volumes in third and fourth quarter. And while we did a number of things and do some operational changes, and as we move out of that, we have been acquiring now in first quarter at higher volumes. you're going to -- as you can see in the guidance that those cohorts -- some of the homes in those cohorts will convert into sold homes in second quarter, and we expect that trend to continue. So we -- our expectation is we continue -- as we've talked about before, we continue to see 1,000 homes per quarter as a North Star alongside continued cost outs and alongside growth in our asset-light services that altogether will take us towards EBITDA profitability as we move through the next few quarters. But just to get back to your original question, yes, we do expect there to be increased volumes as we move through the year.

And I'll just come in and say, from a market and real estate perspective, we're still selectively buying right now that we're still seeing affordability concerns, things we've talked about with -- from the affordability, but buyer demand just in general. And so we're looking for homes in the interior that still have pockets that we're seeing good transaction volume in those areas. And so some of the outlying areas, you're seeing very, very low transaction volume and buyer demand. And so we're selectively -- obviously, some markets are better than others. But in each market, we're looking for pockets where we're seeing decent activity on the market. Transaction activity that is.

The next question comes from Dae K. Lee with the company, JPMorgan.

Great. I have 2 as well. I guess on the first one, given your comments about selectively accelerating acquisition in certain markets, and combine that with -- I feel like unpredictability of the market has been the biggest challenge so far. Does your acceleration comment basically indicate you kind of feel like this current environment is stable and that's what you expect to play out for the remainder of in '25? And then secondly, I'm sorry if I missed this because my call dropped, but could you talk a little bit more about the changes you made in April and how we should think about the financial impact of those changes relative to the magnitude of the changes you made in the past?

Sure. You want me to -- so I'll start with the April action. We I don't have a lot more to add Dae to that comment in the prepared remarks. We -- I do expect that next quarter. We will have more information on cost outs. But what I'd say is the cost out continued similar to what we've done last year, just not ready to talk about the magnitude.

Yes, I think from the perspective of ramping up acquisitions as we talk through this. I think there's a combination of different things is that there's still a lot of volatility in the market. There's no question. But we are seeing -- we've been, as we've talked about in previous calls, really disciplined about when and how we're going to buy homes. And obviously, what gets affected by that is the amount of volume that we buy. But -- so we're staying disciplined, but we are seeing more and more opportunity to buy homes at the risk metrics that we feel are right for this market. And so not just from our direct channels, I think we're seeing a pretty good increase in traffic coming to us wanting to buy their home, but also from our agent partnership channel, more and more agents are bringing us their home before they hit the market for us to look at acquiring. So we're seeing opportunities. We're staying disciplined. I think from a consumer standpoint, from a seller as home sit on the market longer and they're seeing more signs come up in their neighborhood, the -- our option is obviously, they're going to start with us or come back to us when they see there's more adversity out there in the market. So I think it's a combination of that. We're also, again, being smarter about what we're buying in the pocket. So I think the volume is from more opportunities that we're seeing continue to stay disciplined, but also really getting comfortable with the pockets in some of these markets that we're buying -- feeling good about what we're buying in those areas.

Okay. And just one follow-up on that, if I can. So when you say that, are you guys -- or should we assume your contribution margin targets -- like where would you land within that contribution margin target as you accelerate your acquisition volume? Is it still going to be between the 3% to 6% range? Or do you expect to be, I guess, higher in that range given some of the volatility and your risk appetite right now?

Yes. So we're moving up -- and we can see -- we have -- as you know, we have strong visibility 3 to 4 months ahead just based on how our product cycle through in the process. We've been through a trough where in first quarter, we took down our tail we took down the number -- percentage of tail homes very significantly, and we can see the contribution margin will increase as we move into second quarter. And we have a higher percentage of more recent purchase homes in our cohorts that are driving our contribution margin. The number -- I'm not ready -- we're not going to give specific guidance on contribution margin percentages. But what I can say, Dae, is we expect contribution margins to move back towards what we saw in, say, first quarter, second quarter of last year.

Our next question comes from Ryan Tomasello with the company KBW.

First one for Brian. Just high level with spring selling season in full swing. I was hoping you can just provide some context on just what you're seeing generally in terms of supply/demand across your key markets, if you're noticing any imbalances beginning to materialize just from the rising inventory we're seeing in certain parts of the country. And as it relates to Offerpad, just how you're thinking about managing risk here, just given the potential for maybe a choppy selling season and outsized seasonality into the slower part of the back half of the year.

Yes. So Ryan, yes, we continue to see active inventory increase in most every market that we're in. I think the last data that I saw markets like Phoenix have over 25,000 or 26,000 active listings right now. There's just not -- from affordability, there's a lot of homes and not enough buyers. So come back to kind of what I said before, we are being very selective in areas that we're seeing that's close to either jobs and schools, those areas that you're seeing there's still transactions happening. You just got to know where and where they're happening at and where people want to live. And there's a lot of choices for people to look at in the market right now if they want to buy. So the other thing that we're doing is we're leveraging our renovation more and more is that as inventory is on -- there's more inventory on the market, which means we have more competition. We're going to make sure our house is a little more upgraded and more desirable than the next house across the street. And that's always something with where we're at right now, that renovation, you can always really maximize some of your results on that side of it. And so from a risk perspective, overall, it's, again, being very selective, staying disciplined with what ROI we need to expect in the markets and -- but also being disciplined just overall of the comparables that are out there because in this environment, and the other thing that's been -- the tariffs that really caused uncertainty as well. And so as you go through that, if there was -- already wasn't enough uncertainty, the tariffs over the last few weeks is causing more uncertainty just in the market. So we're definitely being cautious. That's why some of the volume and what we're seeing, we're still going to be selective of what we're buying. And I'm really, really liking what we're buying right now and what we're seeing in some of the performance. And so those move through some of our legacy inventory and on the tail as we start replacing that with the homes and be selective of what we're buying. I think we're going to be positioned well as far as what our portfolio looks like.

I appreciate that. And then just a follow-up for Peter. I guess as we think about the 1,000 homes a month -- I'm sorry, per quarter North Star that you're talking about, is that a level that you believe is enough to support cash flow breakeven? And as you think about the pace of acquisitions ramping over the course of the year, do you feel like 1,000 homes is something you could potentially hit this year? Big picture, just trying to understand what is a reasonable time line for cash flow breakeven with your acquisitions.

Yes, sure. So yes, on -- again, cash flow breakeven driven by low overhead, of course, driven by a higher mix of our higher-margin asset-light services. But yes, we think that directionally, 1,000 homes per quarter along with those other dynamics is where EBITDA and cash flow breakeven and positive will occur. We're not guiding to the end of the year, but we do expect volumes to increase as we move across the year not ready yet to guide whether we hit 1,000 by the end of the year.

No. And I think obviously, there's been a lot of challenges this last few years in real estate with affordability and what we've seen with mortgage rates and all just across the board. But I'll tell you the thing that I have been with all negative, there's some positive and the time and effort that we have really had to focus on our other asset-light channels. And where I think the -- as we're pivoting where the world, which has always been our goal, is that people don't -- that the world doesn't look at that only us only as an iBuyer that's going to pay cash for their home. But really as a solution center, the cash offers the foundation of everything that we do but allowing others to plug into that foundation, obviously, sellers come to us every every day wanting us to buy their home. But some of those sellers, it doesn't -- our cash offer, especially in this environment, might not fit for what they need, but then giving them that listing opportunity with some of our agent partners and/or with our Direct Plus people, if it's a home that we don't want to buy, potentially there's one of our other investor partners that want to buy off our platform. And so -- as of right now, right now, everyone is -- everyone right now because of transaction volume and the uncertainty of the market, obviously, everyone is probably at their lowest levels ever. But as things start to normalize, with all the work that we have done and all the people that are using our platform right now, and I should say using that are familiar, have signed up to that. I think we're going to be -- more and more of our business is going to be coming from our asset-light channels, which is really exciting. And so I think that will be a -- and what I'm hoping is that we can, in a very short period of time, it will talk about not buying 1,000 homes at this ROI is going to turn into how many customers that we convert to one of our products, and we're making really, really good progress on making that happen.

Our next question comes from Michael Ing with the company Goldman Sachs.

Great. Just as a follow-up to that, Brian, the company had mentioned that 40% of contribution margin after their interest this quarter came from asset-light services. I was just wondering if you could talk about the biggest contributors there. Is that 40% more of a function of the fact that those dollars were just small in the quarter? Or is 40% like a good framework to think about where you want to be long term as it relates to those asset-light services? And then as a follow-up about the product changes that may potentially occur to reduce working capital requirements in the instance that there isn't more capital brought in. Could you just give us a sense of which areas of the portfolio that you would deemphasize?

Do you want to take that...

Will take the first. Yes. I'll start with the -- look, our -- what we said in the prepared remarks is that we're developing a plan. And that's going to involve greater cost cuts and yes, it will also involve a shift in how we operate including from a product perspective. So with the goal of taking down working capital and ultimately, the goal of preserving cash. We're in the process of developing that plan. So we're not prepared to give more specifics, but we are focused on being prepared to execute that way.

Yes. And I think from the other -- like the -- there's no question with the market right now, the amount of homes that we're buying, our asset-light services is a good chunk of that. But I will tell you like the really what we are pushing for is that we want more and more of what we're going to do is on the asset-light stuff. I'd love to get to a point that 50-50 from the asset-light services, and I'm talking at large scale because what we want to do is we want to be focused on what is the right -- whether our customer is B2B or it's a B2C customer, what is the right product that, that customer needs that we can provide them that service to do, and we can make fees from that service. And so I do think and just -- we are getting really, really good momentum with our Renovate side, and I always will promise that even in this environment, we're continuing to see really rapid growth and we're excited about our partnership that we just formed with auction.com. I mean they're a powerful website that has thousands and thousands of users that buy out their platform that potentially will use our renovation services. And so just kind of what I was talking about before is that positioning our company for long-term growth, and there's nothing we can do about the macro world now. We're going to control everything that we can control and then position it well. And that is even to follow up to what Peter said for us to be able to leverage or to leverage or to maximize more of our asset-light services in times like this is fantastic. And that's one of the reasons we built Offerpad was if there's ever a time that cash offers, we don't want to buy cash -- home cash, we could list it if the listing is not right, then we could -- one of our investors could buy it and just really just a flywheel of different opportunities that we think we could do. And so obviously, we're still going to be selective on what we're buying on the cash offer side. But if it doesn't work, we're going to provide listing opportunities to that customer. And if it doesn't work or our cash offer doesn't work, we're going to get them connected with another investor potentially would want to buy that home or home off our platform. So excited about what we're building out there for sure.

Next question comes from John Colantuoni with PD Jefferies.

This is Vincent Kardos for John at Jefferies. Two for us, please. You mentioned making the inspection process faster and more efficient. Just curious to hear a little bit more about how you're doing that and the steps you're taking and how the steps you're taking should be expected to hit the P&L? And then following up a bit on some of your earlier comments about Renovate. Maybe just talk a bit about the margin progression for that business as it grows. Any impact you're seeing on margins there from tariffs so far? And whether growing that business at the same pace going forward would be realistic if we were to see a major uptick in the cost of building materials from these tariffs.

Yes. And I'll take the second one. As far as the -- we're not seeing anything as far as margins on the Renovate side as far as tariffs. It's obviously very, very early on that end. The idea of our -- all of our relevant business is that our partners can plug into our renovation operations that we use when we buy homes on our own behalf. We're not seeing a lot of tariff impact of that yet. And not to say we won't see it. But as of right now, we're not seeing a lot of impact. So I think that's pretty similar to what we're seeing on the Renovate side. But the idea is that they can plug into our renovations and get the cost and time and efficiency. And with the idea of those, we're going to treat that renovation just like we will not house ourselves with the same renovation teams. And so that's been really, really good from a cost perspective to keep their costs low, our costs low and keep our efficiency to where it's at. And anything you want on the margin side Pete, do you want to comment on it?

No, no. I mean I think, look, it's 25% -- we've said before, it's 20% to 30% margins. And importantly, as the business is growing, we're maintaining those margins. It's a really good support business for our cash offer and also a stand-alone business.

Yes. And I think to your first question, this has been really interesting because I -- where -- when people are coming to us, where it used to be where is the best option I can make the most money for my home in normal times or sell my house fast or things like we are -- right now, we are seeing -- when people are coming to us, timing is everything for them. And so I keep saying the seller that comes to Offerpad today is a much, much different seller than just just at this moment in time that came a couple of years ago. And so we have to meet them where they want us to meet. So one of the things that we're doing like, for example, for our inspection process is they're now able to -- they'll instantly get their range offer or within minutes, get their range offer of what that house with a medium price. And then if it fits into what works for them in that price, they can schedule an inspection on their timing. But what we're also doing is that we are giving them multiple times like -- so it's not the old way we would have one inspection. If that block was -- really has to choose another inspection. But what we're doing is we're leveraging internal and external talent to make sure that we're working on their schedule. So we et that -- If they want it tomorrow at 2:00, we're going to figure out how to get into that house tomorrow at 2:00 and we are seeing a very, very high engaged customer and meeting them where they want, and we're seeing our conversion go up from that side as well.

[Operator Instructions] That will conclude today's conference call. Thank you for your participation, and enjoy the rest of your day.