Hello. Thank you for standing by and welcome to the Opendoor Second Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference may be recorded. [Operator Instructions] I would now like to hand the conference over to your speaker today, Elise Wang, VP of Investor Relations. Please go ahead.

Thank you and good afternoon. Full details of our results and additional management commentary are available in our earnings release and shareholder letter, which can be found on the Investor Relations' section of our website at investor.opendoor.com. Please note that this call will be simultaneously webcast on the Investor Relations' section of the company's corporate website. Before we start, I would like to remind you that the following discussion contains forward-looking statements within the meaning of the federal securities laws, including, but not limited to, statements regarding Opendoor's future financial results and management's expectations and plans for the business. These statements are neither promises nor guarantees and involve risks and uncertainties that may cause actual results to differ materially from those discussed here. Additional information that could cause actual results to differ from forward-looking statements can be found in the Risk Factors' section of Opendoor's annual report on Form 10-K for the year ended, December 31st, 2020 and Opendoor's other periodic SEC filings, including the quarterly report on Form 10-Q for the period ended, June 30th, 2021 to be filed with the SEC. Any forward-looking statements made in this conference call, including responses to your questions are based on current expectations as of today, and Opendoor assumes no obligation to update or revise them, whether as a result of new developments or otherwise, except as required by law. The following discussion may contain non-GAAP financial measures. For a reconciliation of each of these non-GAAP financial measures to the most directly comparable GAAP metric, please see our website at investor.opendoor.com. I will now turn the call over to Eric Wu, Co-Founder and Chief Executive Officer.

Thank you, Elise and good afternoon. On the call today I'm joined by; Carrie Wheeler, our Chief Financial Officer; and Andrew Low Ah Kee, our President. I'm excited to share our outstanding second quarter results and the significant progress towards our goal of making it possible to buy, sell and move at the tap of a button. As always, the consumer experience is at the center of everything we do here at Opendoor. We recently hit a special milestone of completing our 100,000 customer transaction. And I'm proud to have that family, the Petitto's share their experience with Opendoor. [Audio Advertisement] I'm Jack Petitto and I'm Nicole Petitto. We live in Ladera Ranch, California. So we own our home in Mission Viejo for about four years, we had our first son, about two and a half years ago. And with him coming into the picture and all these toys, our space just got smaller and smaller every single day. We both work from home. So you know, we obviously have a young kid who his schedule changes daily, the idea of having to list the house, show the house, keep the house perfectly clean, non-stop, depending on who's going to be viewing the home, obviously, is something you in the traditional market have to do. But that was something I did not want to do. My experience with Opendoor was a bit easy. I don't know what any other way to describe it. It was just so simple. There was never really any unknowns. Now that helps when I'm taking this venture on and out communicating to my wife, the app is obviously very user-friendly to work with. So we can both be you know in tune to what every step is along the way. I think it was just the overall transparency, it was just very honest and open communication. So it just made us feel really confident and comfortable moving forward, you know, especially moving forward with our company in a service that was really new and foreign to us, especially with the way in which we purchased our home originally. Everyone I've interacted with so far has been perfect. And I can't say anything more about great they've done. You really have this type of experiences with a brand that makes you kind of have that wow movement. So, you guys have done an incredible job. We really couldn't have been more thankful that this is the route that we went.

Jack and Nicole's story is one of many that we hear every day from consumers who have trusted us with their most important financial transaction and to make their life transition a whole lot easier. We set out with an audacious goal to redefine how people buy and sell a home. And we knew we could reach 100,000 consumers in route to millions. But we didn't imagine that happening this quickly. We pride ourselves on our relentless focus on the consumer experience, pricing expertise and operational excellence, and our progress is clear in our results. In the second quarter, our revenue grew 59% versus Q1 to nearly $1.2 billion. This top line outperformance combined with our strong unit economics led us to generate $25.6 million in adjusted EBITDA, which is $28 million higher than the prior quarter, as well as $2.5 million in adjusted net income. What's even more exciting is that, based on our current progress, our second half revenue run rate is on track to exceed our 2023 target, a full two years ahead of plan. These results are driven by the progress we've made across our three strategic priorities. Starting with existing market share growth, we continue to drive all-time highs again in seller offers and true seller conversion across our existing markets. In Q2, we acquired a total of 8,494 homes, the highest in our history by nearly 50%. This record volume was in part driven by our buybox expansion, as we are now able to underwrite the majority of homes in all of our existing markets. We expect this increase in market coverage to play a key role in driving the next phase of our growth. We were also observing an increase in awareness of our product offering with direct traffic up a 103% since…

Thanks, Eric. A detailed summary of our second quarter financial results can be found in our shareholder letter. So I'm going to quickly walk through key second quarter highlights before moving onto Q&A. As Eric mentioned, we are driving strong momentum across our business. We achieved record acquisition volume in the quarter. We purchased 8,494 homes, up a 136% versus Q1, largely driven by high conversion and buybox expansion in existing markets. We reached record real seller conversion and over 35% of our total homes purchased in Q2 were homes that we were not able to offer on as of the end of 2019. Our acquisition momentum has further accelerated into Q3 and we're on track to significantly exceed Q2 levels in the back half. On the retail front, we sold 3,481 homes in Q2, up 41% versus first quarter and generated revenue of nearly $1.2 billion, up 59% quarter-over-quarter. The increase in homes sold was due to ramping inventory levels and high transaction velocity in a supply-constrained market. Revenue growth exceeded our initial expectations primarily due to acquisition strength, fueled by record offer growth and conversion. Based on our reseller strategies, enabled by our position as principal versus the traditional agent, we moderated our reseller pace against our inventory at the end of Q2 and into Q3. We believe this maximizes the ROI in our portfolio, while still maintaining very healthy absolute clearance levels and hold periods. You should expect that we will continually evaluate and tune our resale strategies based on market dynamics and seasonality. Unit margins were strong in the quarter, with adjusted gross margin up 50 basis points versus Q1 a 13.5% and contribution margin of 60 basis points versus Q1 at 10.8%. Our ability to use data and technology to manage our inventory resale is…

Thank you. [Operator Instructions] Our first question comes from Ygal Arounian with Wedbush Securities. You may proceed with your question.

Hey, good afternoon, guys. Thanks for taking my questions. I guess the first one for Eric. Can we just dig into Opendoor Backed Offers and Buy with Opendoor a little a little more and maybe you got a little bit more color on how that flywheel is working? You noted as it goes 1 billion run rate at OBO. What was that referencing exactly? And then, you know, Zillow highlighted a product that kind of gives discounts around different things to bring someone in all the way from the top of the funnel to the bottom of funnel, that's something you guys had thought about doing as well. And it's for Carrie, can you expand on the strategy around moderating resale pace in Q2 and Q3? And why that - why you use that approach? I just want to understand that a little bit better. Thanks. Not sure if we got cut off. Can you guys hear my questions?

Got it. Ygal, I think we were on mute. So let me first thank you for the question. And so, I might tag team this with Andrew. But digging into Opendoor Backed Offers, we were excited about the progress we made. We launched the feature less than six months ago and we're seeing rapid adoption, it's very clear that buyers love this service, and are attaching to Buy with Opendoor. One of the things we look as a leading indicator is, of the homes we sell, how many customers are saying yes to Buy with Opendoor. And in some of our mature markets, we're seeing a 50% attach. That means, for every two homes we sell, we're seeing one customer say yes to Buy with Opendoor, which is part of our flywheel. To the second part of that question, you know, we're seeing $1 billion GMV number. Again, it's very early since launch and we're seeing rapid adoption in some of our core cities we're focused on driving attach. So we're really excited about the product market fit there, about the growth and subsequently, the conversion that we'll see into services from that. You know you mentioned the bundled services. It's something that we've been focused on for years, transparently. We've talked a lot about building a digital one-stop-shop and we've made big investments in our platform to make that possible. And for us, this means the consumers can buy, sell and move at the tap of a button. And that's been our product vision for a very long time. We integrated title and escrow in 2017 and that was a big step towards that vision. We'd launched Buy with Opendoor and home loans as additional steps and we're leading the way and we're building the connective tissue between all of these services in-house to make it truly seamless for the consumer. I'll pass it to Carrie to answer the second part of your question.

Thanks, Eric. Hey, Ygal. So resale, let me answer that in two parts. One is, how we think about resale and I'll talk about what we're doing today. We are structurally better at selling in the market. We are operating as a principal, not an agent, not a single home seller. That means, we're making decisions that are all economically based. They're formed by substantial amounts of data. And we're doing that against a diversified scale of portfolio, very different from our any individual home seller or agent is going to make those same decisions. And we're managing resale relative to the environment we're in. And we're balancing all the time, how we maximize return on our portfolio at the same time we manage the risk and our balance sheet plus inventory balance. That's the approach to resale. With respect to the comment that we slowed resale in Q2, which we did, I would say that was just frankly different flavor of fast though, I mean we are still selling into a very, very receptive market for residential housing. We are maintaining very healthy sell-through rates in terms of how quickly we're selling to our inventory base. And we're still managing a very short holding period relative to historical averages. So they did moderate relative to say prior quarter. But again, I think we feel very good still but how we are selling down and managing our inventory. And in Q3, you'll see us pick up that resale pace, just to foreshadow that, as we respond to seasonality. That's just what we do.

Okay, thank you. Just a quick follow-up on - excuse me on OBO and on home loans. I think you can share in terms of the attach rate there or how OBO is driving the mortgage product?

Yeah, sure. Hi, Ygal, it's Andrew. As we've been pressing on services, our focus really has been on driving that buyer product. And that's because we know, they're very strong attached between that buyer offering and a whole host of other services that go around it. We've been focused, therefore on really pressing on the buyer offering as the leading indicator as the tip of the spear, so to speak, around driving adjacent services.

Great. Thanks for the questions. Appreciate it.

Thank you. Our next question comes from Nick Jones with Citi. You may proceed with your question.

Great. I got two. First, you know is your profitability comes in kind of better than expected. You know, could you potentially accelerate market launches today? Is there an opportunity in this market to be able to do that? And then the second question is, that was interesting on the homeowners that came back after the first offer. You know, what are your thoughts on that dynamic? And does that, you know, increase as a percent of the offers you're buying, you know, the Opendoor solution kind of marinate for these homeowners? Thanks.

Sure. Happy to take both of those. In terms of our overall launch cadence, launch sequence, we're really pleased that we're on track to deliver our 21 markets in 2021. As Eric mentioned, we currently launched 20 markets this year, and the new launches are performing really well. We've honed that launch playbook and continued to refine it, you saw us launch 6 quarter - 6 markets in a single day, this quarter. And given that we're on track to deliver those market launch goals, and that at the same time, our run rate acquisition volume is really where we're targeting. You know, in our three-year plan, we're shifting some of the resources away from incremental market launches, really to help us operationally scale to meet that massive demand, and also driving more and better integration as we execute on that digital one-stop-shop that Eric's been talking about. Our focus is really on scaling the business and providing an absolute best-in-class experience to our customers right now versus more markets. With respect to the second part of your question or your second question around homeowners that came back. We think it's a powerful testament to the brand experience that we offer. The experience we offer is the sum total - the brand we have is the sum total of all the interactions the customer has. And we think that the fact that 35% of our Q2 acquisitions actually came from customers who first engaged with us before the beginning of the year, speaks to the value that customers see and receive from Opendoor and that they're willing to engage at different points in time as we build up our offering and we build up awareness that those people come back and they really value the offer and the service that we deliver.

Yeah one more thing to add on top of that, Nick is that, our - you know, there's a world where every single home seller starts their journey of a move with an Opendoor offer. And that can happen 12 months from the move or six weeks and we're excited to really drive towards that outcome.

That's great. Just maybe a quick follow-up on that. What do you think happens like you know, do they come get an offer and then maybe talk to an agent and start kind of realizing what they're going to have to go through to sell it? And they're just kind of like this seems easier and better. I mean, any thoughts on, you know, maybe what they're doing between the first offer when they come back?

It's a high consideration transaction. And so there's a lot of things that will line up for people to move. And reminding us of why people move, there - they have a new family that just got married, they have a new job or they're downsizing. And it's not just about the equity in their current home. But there's other things that impact that timeline. But what they want from Opendoor is certainty, simplicity and speed of the sell-side transaction today. And so they come to Opendoor, they get - to get a signal of what they could afford in their next purchase, to have a certainty they can complete that transaction and they will actually work with us over the course of many months to ensure that at that time they need to transact, we're there for them. And so it's not really an impulse decision to sell. It's actually a planned move.

Got it. Thank you for the question.

Thank you. [Operator Instructions] Our next question comes from Jason Helfstein with Oppenheimer. You may proceed with your question.

Thanks. I'll ask two. So, given the large HPA, are you using that as an opportunity to reduce service fees to consumers? And then second, I guess any commentary on percent of homes purchased for over $1 million and how that compared to first quarter? Thanks.

Hey, Jason it's Andrew. I'm happy to you to fee. We continue to offer a flat fee of 5% that you're seeing in the market. That said, I wouldn't over anchor on fee, we're calibrating our pricing every day to make sure that we're offering really competitive value. Over time, we've seen the customers really focus and care about the net cash that they receive in an offer. And we're trying to keep things simple for a consumer, which is why we're setting fees at or below what you would see in the traditional market. And we're seeing this resonate strongly for consumers with record high conversion that we mentioned earlier. It is that simplicity is pulling through.

Your second question, I believe just around percent of homes purchased over $1 million. We made really good strides this quarter, continue to increase the buybox. A good part of that is price, you know, increasing the cap on where we're topping out in terms of price at given markets. There are other components we talked about in the past, home types, zip codes, what have you. I can't break out for you exactly what percent was driven by mix shift, because of buybox, but you know, it was a reasonable jump, I would say. But the reality is, you know, that most of our positioning markets and the way we're approaching our business was driving the majority, the vast majority of our revenue in Q2.

And just can I ask you a quick follow-up. Are there any inherent limitations to expanding the mortgage of the product? How you think about scaling here?

As we talked about earlier as we've been pressing on services, our focus has really been on driving that buyer product, where we see a compelling consumer value proposition to help people to be more successful in winning down with their dreams with that offer. And we know there's really high attach. And so, as we look at - as we look to grow and scale that business, very much we're focused on buyer and the buyer product is a leading indicator.

Thank you.

Thank you. Our next question comes from Mike Ng with Goldman Sachs. You may proceed with your question.

Hi. Thank you very much for the question. I was just wondering if you could talk a little bit about what's happened with Opendoor and iBuyer market share in some of the, I guess I would call it like more mature iBuyer markets like Phoenix. You know, I think there have been a couple of reports that they're down from pre-pandemic levels. I would just love to hear a little bit more about what you're seeing there and whether or not you know, it's indicative of where you can get to investor markets?

Yeah. Mike I'll take the question. And you know, we're actually from an iBuyer standpoint, we're above pre-pandemic levels in terms of market share. And especially with - within our ecosystem of Opendoor, we're well above pre-pandemic market share levels. The business is really driven on acquisitions and so we measure ourselves based on the homes that we're acquiring. And again, we've exceeded our pre-pandemic highs.

Great. Thank you very much.

One additional point I'd like to make is, you know, the appetite for a simple term is fast digital experience as we think it's mainstream and all homeowners crave what we're offering. And so when it comes to the long-term potential of you know what we may call an iBuyer, we think it over the long haul can be the majority of transactions. And so we're already seeing significant market share gains in our mature markets. And we don't expect that to decelerate, in fact, we believe that can accelerate.

Great, thanks.

Thank you. Our next question comes from Edward Yruma with KeyBanc Capital Markets. You may proceed with your question.

Hey, thanks very much for taking our question. I guess first, on the acquisition cadence. You guys indicated the shareholder letter that it kind of accelerated further in the 3Q. You've also mentioned though, that you did get some pickup from a bigger buybox. I guess, as you adjust for HPA normalizing? Have you seen a change in kind of your close rates or the customers that are using your service? And then as a follow-up, just thinking about this comment on a 2023 guide and kind of pulling in for two years? Are you now implying that these are kind of, I guess, ex-HPA kind of sustainable trends going forward? And that we should expect this to look more like you had initially planned in 2023? Thanks.

Thanks for the question. So first part of that to acquisition cadence. When I think about the drivers that really to the awesome pickup we had in volumes, you know, a bunch of factors, one, we're in more markets right, we've almost doubled our footprint year-on-year. Growing consumer awareness of our offering and part of that has been increasing our investment in marketing and that's been very effective. Increased buybox size to your question. So that just means we can turn more consumer interest into a real offer, which is great. And the last point, the point Andrew talked about earlier, which is just the success we've had with the reengagement funnel. I'd also say the same time we're seeing an increase in sort of consumer quality and intent and all that is driving higher acquisition volumes. Second part of your question is just, I believe, unless you want to, you want to reframe it is around how are we thinking about margin ex-HPA? And what's the outlook for margins going forward? A couple of things on that. You know I sort of bucket our margin structure into two components. You know certainly there has been a component of our margins where we're seeing tailwind from unprecedented levels of HPA. And this continued fresh inventory mix we talked about in the past, we've called out both those factors are things that are benefiting us, but they will deteriorate over time and it'll come down the second half. The biggest call on our margin structure is that, we continue to drive a very low cost system. We call that 200 basis points of improvement year-on-year, which is fantastic. And we continue to optimize our own portfolio management capabilities. I called out for CM to moderate in the back half of the year as we've been doing the last two quarters, but I call it out [technical difficulty] we expect mid single-digits in the second half. And I would think of that as a good proxy for where we think the business is operating today on a sustained basis. So I - our long - so you know our long-term margin targets we talked about previously, those still hold, we're just frankly tracking well ahead of where we thought we'd be right now.

Great. Thank you for that color.

You're welcome.

Thank you. And I'm not showing any further questions at this time. I would now like to turn the call back over to Eric Wu for any further remarks.

I just want to end by thanking our customers and it is the customer that really do trust Opendoor with their largest and most important financial decision. So just want to give all of our customers throughout the years a huge thank you.

Thank you. This concludes today's conference call. Thank you for participating. You may now disconnect.